I had a great experience buying a car from here! Andy was a phenomenal salesman and very…read moretrustworthy. I kept inquiring about a Mustang they had and I live in NC. Another customer walked into the dealership looking to buy the car and Andy gave me first dibs on the car since I kept asking him about it. I was able to put a 4k down payment to hold it for four weeks and then fly out and test drive it. Overall great experience!

I can't say I'm fully satisfied with my purchase or customer service…read more 2/3 phone calls made to inquire about the car were met with "meh, take it or leave it" energy. When I ended up deciding to purchase, my sales rep was cool and he did loan me a vehicle to pick up the check from my credit union, so that was nice, but I feel that was closer tied to closing the deal vs courtesy. As far as the vehicle I purchased goes, I had to bring the car back due to the battery being faulty and the car not starting multiple times. The manager seemed a bit irritated and felt as if he was rushing to get me back out the door once they replaced it. The vehicle also has a headlamp issue where the assembly needs to be replaced. I thought the issue was connected to the battery but apparently it wasn't. Called the manager and he kind of made it seem like I should be glad they even took care of the battery "for free", and couldn't do anything about it "other than look at it for free" since it's not connected to the power train. Buying used cars is always a gamble, but I kind of feel like at the price point I purchased at, I shouldn't have these issues. It'd also be appreciated to have a more considerate post purchase experience regarding the functionality of what they sell vs the indifference.

Great experience in buying my new Ford at Hawk. The new management has been a joy to work with…read more Here are some of your stars: Payton and Aleks in the Service Dept.,Ethan in Tech, Chris in Management, Mike Krawec in Sales, and Eric Posejpal in Business Management. Mike Krawec has been our sales person for years- my family has purchased 5 cars from him throughout the years. He's patient, professional, and a pleasure to work with. He is a star! Having worked with Eric Posejpal for the first time, he made this process painless. I will no longer consider a root canal as being easier than buying a car. Eric is a pleasant and impressive professional. He is another one of your stars! Kudos to Hawk Ford for putting together a great team.

I am furious. After three months of ford having my car for a recall I was given my car back with…read moremultiple large dents on the passenger and drivers side doors. Absolutely no care was given to my vehicle when being repaired.

Good customer service and good quality work. They even wash your car!read more

I have a 2015 Ford Escape and brought it in yesterday for an oil change. The service was great from…read morestart to finish! I booked on line for a $49.95 oil change and was mistakenly changed $74 and change which the service technician who assisted me corrected without hesitantant. The other thing that impressed me was that my service technician did not try to upset me on any services. I have a regular mechanic and know that my Escape is in excellent working condition. I felt like I could trust this dealership which is not the norm with most car deakerships The chairs in the waiting area were comfortable and coffee & snacks were offered. Two thumbs up with the service department at Joe Ford Cotton! I will definitely bring my business to you going forward!

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!

Great experience. Low pressure environment, very friendly. Got a great price on the vehicle I…read moreended purchasing and they came correct on the price of my trade. They were very upfront and honest about the condition of the vehicle I purchased. Paperwork took mere minutes. Jackson, Sam and Hoang were all class-acts. Will go out of my way to do business with them agian!

What a bunch of crooks. I'm purchasing an early model 2006 Ford GT. They have had the car for 6…read moremonths and couldn't sell it. We negotiated a price, came to an agreement and the day I go to follow through with the sale they decide to tell me they sold it to their other dealership and won't respect our deal offering? In a world of scams and fraud, it's truly nice to see a dealer follow that same business model with zero ethics. I told the other dealers I was working with I had moved forward with yours and you pull this crap? Following up with reviews on BBB, and Facebook and google reviews as nobody should have to deal with this level of swindling. BUYER STAY AWAY!

Best car salespeople ever! I purchased a 2009 Ford Focus here and I love it. The manager even gave…read moreme a goody bag full of accessories. I like that they make you feel comfortable and relaxed, not like some of the vultures I've run into before. Highly recommended!

From the owner: Our goal is to provide the ultimate customer experience; you'll see and feel the difference from…read morethe moment you walk through the doors. Our aim is to provide an enjoyable, low pressure experience for every customer. We're committed to our customers and to building long-lasting relationships. Our salespeople boast over 100 years of combined automotive experience and take pride in offering the most honest and trustworthy service in the business. Whether you're in the market for your first vehicle, your sixth vehicle, a family hauler or something sleek and sporty, DuPage Motorcars & Lamborghini Chicago are here for you. We offer financing, certified vehicles and extended warranties.

Came to this location to check out a vehicle I seen online. I was greeted by the owner and shown…read morethe vehicle I inquired about. It was exactly as described on the listing and even nicer in person. He was very informative and super honest. Had my mechanic with me and everything was right on point. Nice to still have this kind of service in this day and age. I will definitely be back for any future needs. Thanks!

They constantly lie. I bought a car and they gave me a car with a faulty ABS system, and I had an…read moreaccident. After that, the car had constant problems. I don't recommend it. These people are always scamming you. If you buy a car from them, you'll never be able to escape. I recommend you think twice before buying a car from them.

M Marcial. Tracy Thank you so much for your service, for…read moreeverything being so Professional, Kind, Anderstandable, Patient, and Helpful. May Our Jesús Christ Hold You, and your team Lease End Process in His Blessings Hand's Tracy. Have a WONDERFUL Day! Whatever you do, worked at it with all your Heart. Colossian 3:22-24

Invasive- Deceiving and careless - Without my persnission (or my SS #) they applied for loans in…read moredifferent Banks ON MY NAME - (I was not purchasing the vehicle - I told them - they did anyway) THIS IS A DAMAGING SERIOUS CRIME since IT DAMAGES MY CREDIT SCORE ( and all the people they did that to) and SHOULD BE LEGALLY PUNISHED

when I say this car lot really hold they part of the bargain with everything they say. brought my…read morevehicle in after I got a inspection on it. and whatever was on the list they got right on it and fixed it without no problems at all. the customer service is great.

Let's start by NOT letting an actual kid try to sell me a car. The boy who was assisting me was in…read morehigh school. (Not an assumption, he told us). Second- know where the cars are located. It was a very hot day and I have a chronic illness. Walking around helping them look for a car is ridiculous. Lastly, the car we drove 40+ minutes to see didn't have a working air conditioner. Beautiful car and all I can think about is getting out of it ASAP. What if we were considering that car in the winter? We would've be stuck with a car that needed is a/c repaired. No thanks. Side note- none of the cars we looked at were clean. Some had trash and debris in them. Others had a unpleasant odor. But if these things don't bother you, know that their prices are very reasonable