I bought a 1997 Pontiac firebird in October of 25 and I paid basically full price for it there was…read moreno discounts because the car was supposed to be in such pristine mechanical order on the day that I had purchased it the owner had called that day and did not want to make any discounts said it was already discounted as much as it possibly could have been even though that they have that 500 MI bumper to bumper warranty I didn't even make it home before the checks service soon like came on and I've had Firebirds in the past so I was like oh well it's probably something simple and no big deal well it was a big deal it has been repair repair after repair with this vehicle I have spent close to $3,000 in repairs I am so unhappy with this vehicle I truly wish I just want to turn around and taking it straight back and it's black I want my money back but all I think they did was reset the computer on it because it would take just that amount of time for that light to come on like I said I've had those vehicles before never have I had so many repairs on a vehicle and if it's truly overlooked like overlooked make sure everything is fine and working order the horn didn't work the power antenna didn't work my cigarette lighter didn't work my headlight motor needed to be replaced just awful mechanically outside beautiful no rust maybe a ding here and there so not a big deal after you know it's almost 30 years old but to have this many repairs is ridiculous I bought it when it had 126,000 miles on it and the odometer reads 132,000 buyer beware when purchasing from them if your car is a Chevy take a ride over to the GM and have them hook it up to their on board scanner or even make an appointment and have the whole car looked over before you even purchase of vehicle from rides unlimited

Buyer beware…read more Subject: Complaint Regarding Purchase of 2005 Jeep Dear Ride Unlimited Chicago, I am writing to express my disappointment with the recent purchase of a 2005 Jeep from your dealership. When I bought the vehicle, I was assured that there were no leaks and that the Jeep was in good condition. However, after driving it, I discovered significant issues that were not disclosed to me. While I understand that the vehicle was priced at $2,500, I believe that your company should have been honest about the actual condition of the Jeep. I would have appreciated a more transparent assessment of the vehicle's issues so that I could have made a fully informed decision. (815) 302-1453. I spoke with Anthony I hope that you will take this feedback seriously and improve your practices to ensure that future customers do not encounter the same experience. Sincerely,

I brought my vehicle in for a simple tire rotation and was told it would take no more than three…read morehours. Nearly two hours later, I asked for an update and was sent from the front desk to the service garage. Despite several employees sitting at their desks, no one acknowledged me or asked if I needed help. Eventually, I was directed to Jim Carver, the service manager. After waiting while he and another employee walked around for several minutes without any communication, I asked, "Do you guys give updates?" Without even stopping his conversation, he shook his head "no" and told another employee to "handle her." I was then informed that they had lost my keys. Losing keys is a mistake that can happen. The complete lack of communication, accountability, and professionalism is what made this experience unacceptable. Being dismissed in front of a room full of employees was humiliating. As the service manager, Jim Carver sets the example for his team, and unfortunately it was not one of respect or customer service. After reading other reviews, I noticed similar complaints about interactions with Jim Carver. I sincerely hope this dealership addresses its leadership and customer service because this experience was far below the standard I've come to expect from Toyota.

My 16-year-old son was attending a course at Lewis University when he unfortunately got a flat…read moretire. We live only about five minutes from the Romeoville Toyota dealership, so I called to have the vehicle towed there since his 2026 Toyota bZ doesn't come with a spare tire. The service advisor quickly told me they wouldn't even be able to look at the vehicle until Thursday--three days later--for a simple flat tire. I respectfully expressed my disappointment, but instead of showing any empathy or offering alternatives, she cut me off, said, "Thank you very much," and seemed eager to end the call. She even suggested, in a dismissive tone, that I should just call the Toyota dealership in Naperville instead. So I did. I called Naperville Toyota, where I originally purchased the vehicle, explained the situation, and the difference in customer service was night and day. They were friendly, understanding, arranged to have the vehicle towed there at no cost to me, and had it looked at within just a few hours. I'd much rather drive 30-40 minutes for excellent customer service than spend my money at a dealership that's only five minutes away but treats customers like an inconvenience. It's disappointing because a dealership's service department often determines whether customers return. I hope management is aware of how some employees are interacting with customers, because experiences like this drive loyal customers elsewhere.

super easy process. I worked with Joe Carini and he was excellent. Answered all my questions and…read moregot me out the door quickly. I hate buying a car but Joe made it easy. This is my second purchase from D'Arcy and I will continue to keep buying from you

My sales and pricing experience with D'Arcy Hyundai in Joliet was good, but unfortunately, the…read moreafter-sales experience was extremely disappointing. At the time of purchase, the Certified Pre-Owned vehicle was missing an accessory part that I was told would be sent to me afterward. That never happened. I also raised a concern at the time of sale about a headlight that was experiencing significant fogging/condensation and was told that the issue would be covered under warranty. When I later attempted to have it addressed, that turned out not to be the case as it had been represented to me. What was most frustrating was the lack of communication and follow-through. I contacted the dealership and left messages on three separate occasions without receiving a response. On my fourth attempt, I finally reached someone who said they would look into both issues. Several weeks later, I still had not received any follow-up or resolution. Based on my experience, D'Arcy Hyundai may be worth considering if you are getting a good deal and driving off the lot with a vehicle that needs absolutely nothing further. However, I would only recommend purchasing here if you have another Hyundai dealership nearby that you are comfortable relying on for future service and warranty matters, and if you are not expecting D'Arcy to follow through on outstanding items once the sale is complete. The purchase itself went smoothly. Unfortunately, the support after the sale did not come close to matching it.

We just bought a brand new 2026 Nissan a month ago and water is leaking inside the tailgate. They…read morehave had my car over a week and cannot find the problem. My biggest complaint is the lack of communication from their service department. We consistently had to reach out to the service department ot figure out what was happening with my car. Each person claimed they didn't know the water was leaking inside the tailgate. I will not take my car back to this dealership for service. The service manager lacks customer service skills and never called us back. We tried to contact the director of parts and service and no returned call. Overall, very disappointed and wishing I never bought my car from Nissan.

Threw our keys for our Mercedes worst customer service said the car was trash and if scrapped could…read morebe sold for more

BAIT AND SWITCH made an appointment to look an advertised used car on the lot. texted Rickey the…read moresales manager when I was on my way. Guess what ? I arrived on the lot to find out they just sold that car. Hokey low life car sales bull schwitch

My wife came here to buy a car. I would never recommend this dealership to anybody. The old saying…read moreabout car sales salesman rang true with this dealership. They will say anything, even if it's not true, to get you to buy a car! Even if they know it's wrong. Then they won't help make it right without screwing you over! If you're going to buy a Mazda- go to another dealership!!! This one is horrible. Run!

Had a great experience at Gerald Auto Sales! Everyone was friendly, helpful, and made the whole…read moreprocess easy and stress-free. Mark was the salesman who helped me and he was awesome to work with! He was very knowledgeable, patient, and never made me feel pressured. He answered all my questions and made sure I felt comfortable throughout the entire process. Definitely recommend asking for Mark if you're looking for a great car-buying experience!

Sells unsafe vehicles missing wheel studs and lug nuts on a FWD vehicle…read more Car not sold "as is." Violates consumer rights.

Sales team is very pushy. Received two calls this morning from two different guys prior to my appt…read morefor service. They apparently do not understand the word NO. Spoke to a manager about this practice prior to the second call. Apparently that did not stop these harassing sales calls. The service department is really good. However if you schedule service a salesperson will be calling you prior to your visit. I would never purchase a vehicle from these predators!

My partner and I wasted an entire visit at World Kia Joliet and left without a car…read more Before we came in, we were quoted a price and told she was approved for everything. Once we got there, the price was completely different, and we found out the "approval" was only a pre-approval. There was a second approval process that nobody mentioned until we were already sitting down. When I told them we weren't doing business with them and asked for our keys back, the pressure started. As we headed for the door, a crowd of staff gathered around us, and the manager made a condescending remark about putting my name on the title instead of addressing the problems we'd raised. Be upfront about pricing and approvals, and let customers leave when they say no. If you're considering this dealership, get every number and approval in writing before you drive over. And the manager was the one orchestrating all of this I believe her name was Camille

Daniel Snyder was our salesman today! He went above and beyond to help us get our new car for the…read moreperfect price! He also was very handy on getting my onstar all set up in my car and the Chevrolet app on my phone. Very nice and informative salesman! I will definitely be referring anyone that is looking in purchasing a new or used car!

What's good Bobby in sales was good, very knowledgeable about the truck I wanted. Ulises in sales…read morefloor was great and fast with what I needed. I preferred if they would offer home delivery so I won't have to wait for them to wash vehicle.

I dropped off my 2024 Chevrolet Silverado for an oil change and to diagnose a check-engine light…read more Since the truck has more than 36,000 miles, the manufacturer's warranty had expired, but I explained that I still had an active extended warranty. The next day, I called for an update and was told that a battery cable had come loose, that the warranty would not cover it, and that the repair would cost approximately $400. Because I needed my truck fixed, I authorized the repair and was told it would be ready by 4:00 p.m. When I arrived, they told me the repair was almost finished and asked me to wait 15 minutes. About 20 minutes later, they informed me that the repair had been unsuccessful and that they needed more time to investigate the actual problem. Since I rely on my truck for work, I paid for the oil change and took it elsewhere. I made an appointment with another Chevrolet dealership and dropped off the truck on Friday at 2:00 p.m. They correctly diagnosed the problem, obtained approval from my extended-warranty provider, and had the truck repaired by Saturday at 1:00 p.m. I paid only the $100 warranty deductible. I'm very disappointed with the first dealership's incorrect diagnosis, failed repair attempt, poor communication, and claim that my warranty would not cover the problem. Thankfully, the second dealership handled everything quickly and professionally.

Came in to Plainfield Chevy to check out a few different SUV models. The customer service,…read moreprofessionalism, and helpfulness of Patrick, Jimmy, and Will was absolutely outstanding! They all played a part in helping me find the SUV that fits my needs and what I was looking for. Couldn't be more grateful for the way they listened to my needs, responded professionally and promptly, and gave me an excellent deal! I feel that I was treated the way a customer should be treated 100%. If you are looking for a new or use vehicle, you can trust that the amazing staff here at Webb Chevy will be attentive, professional, and help you find the car that fits what you are looking for! Thank you again Patrick, Jimmy, and Will for your amazing customer service and professionalism! When the time comes that I will be in the market for a car again I will be sure to come back to Webb Chevy!