Amazing dealership and our salesman Russ Millard was great to work with !! Great experience.read more

I purchased my first BMW x3 from Bill Jacob's BMW in Naperville last week and so far I am blown…read moreaway by the ease, the attentiveness, and the general service of all of the staff at this wonderful dealership. I have grown up going to car dealerships with my father for the second half of my 49 years on this planet and I feel like I know a good dealership when I see one. From the moment I walked into the dealership and was introduced to Michael Fontana, I felt a sense of security in my mind and in my heart as I went through the entire purchasing process with this fine gentleman. He made my car purchasing experience seamless along with the other staff at Bill Jacobs. I hope I do not sound overly dramatic, but I felt compelled to write an outstanding review so that others know what a fine dealership this is. It is extremely difficult to find a good combination of respect and excellent customer service these days especially in a car buying environment. I will certainly be telling everyone I know about Bill Jacobs...truly a class act! Thank you!!

HWe had a great experience at Fair Oaks Ford working with Gio (used car manager) and Alex. Both…read morewere extremely patient, knowledgeable, and easy to work with. They took the time to answer all of our questions without any pressure, and we really appreciated how fair and honest they were throughout the process. It made what can sometimes be a stressful experience feel smooth and comfortable. Highly recommend asking for Gio and Alex if you're shopping

I rate the Service Department for repairs from poor to awful. The repairs completed for over…read more$1,000 did not correct the porblem and the actual problem was finally made for $500. Also the transmission fluid was over filled and had to be drained to the proper level. The Service department should have mentioned the rusted-out front subframe (chassis/cradle) as a critical safety issue. The subframe, which supports the engine and front suspension, can fail, leading to loss of steering control. Immediate replacement is recommended.

Ricky provided me great service in selecting my brand new Audi S5!…read moreHighly recommend Ricky and greatly appreciated his low pressure approach and patience

Nick was great to work with. He is very knowledgeable and patient when I was deciding on an Audi…read more I'm very happy with my purchase! Dan was very helpful setting my car up and educating me on everything my Audi is capable of doing.

I was in a crash in early summer of June 2025 and was without a car for a while. After doing some…read moreresearch, I knew what I wanted and decided to go to Gerald Kia Naperville. I was greeted by Robert Samy, who was calm, positive, and very helpful throughout the entire process. He answered all of my questions and never pushed any unnecessary add-ons or upgrades. Robert even allowed me to test drive the car alone, which really helped me get a true feel for whether it was the right fit for me--and it was. Pricing was completely transparent; everything listed on paper was exactly what we paid with no surprises. Communication was clear and easy, and everyone was very accessible when I had questions. Financing was also smooth and straightforward. Overall, the entire experience was simple and stress-free. I would definitely recommend Robert and Gerald Kia Naperville to anyone interested in a Kia.

Even after a horrible experience with the sales consultant at Gerald Kia of Naperville on April…read more25th, I decided to revisit this dealership. I was interested in test driving the EV6 and the Sorento. I met with a different sales consultant. This sales consultant was better than the one from April 25. I was told Naperville had no EV6s. I requested they call me when an EV6 came in. The same afternoon, I visited Gerald Kia of North Aurora. I was informed that an EV6 was available but it was located at their Naperville location. The North Aurora sales consultant drove me to Naperville and I was able to drive the EV6. I commend Gerald of North Aurora for such a wonderful experience and for locating the EV6. How could Gerald Kia of Naperville not know there was an EV6 on THEIR lot??? Shame on Gerald Kia of Naperville. This was my SECOND BAD EXPERIENCE with your dealership. I WILL NOT GO BACK for a 3rd try. You just LOST A POTENTIAL BUYER. I hope the owners of the Gerald Auto Group get involved to see why things like this are happening at your Naperville dealership.

Derek our salesman was great! Explained everything very well! Great experience today!read more

Let me start off by saying - I LOVE MY YUKON XL…read more I searched for the vehicle I wanted and found it at Woody's. I am 2.5 hours away so I contacted the dealership and Tim (salesman) got ahold of me with more pictures for me. We pull in the next day and there's a nice sized dent behind the gas cap that wasn't disclosed in any pictures, there are small dents on part of the chrome window trim... None of this was presented to us before we made the trip. After we drove it, I asked about these things and he assured me that since it's still under warranty, everything would be taken care of. I've had the vechile 2 months now and it's been back to my local dealer 3 times due to warranty work that wasn't ever completed - the dents are still there because, of course, it's not covered. AND I've just been told it needs new breaks/rotors/pads... NOT HAPPY WITH THIS DEALERSHIP!!!

I want to give a huge thank you to Toyota of Naperville for stepping up and helping me with an…read moreissue that I was unable to get resolved at Romeoville Toyota. The team at Naperville took the time to listen, understand my concerns, and actually work toward a solution instead of just sending me away. Their professionalism, communication, and willingness to help made a huge difference. It's refreshing to deal with a dealership that truly cares about taking care of its customers and standing behind the Toyota name. I appreciate everyone at Toyota of Naperville who helped make this right. They earned my trust and my future business. Highly recommend them if you're looking for a dealership that will treat you fairly and go the extra mile.

To begin, I bought this car brand new at Toyota of Elgin, but every time I go in for a simple…read moreservice, they give me a dozen things it does not need and make it imperative that I have them done asap plus do not check for what I want done. And, the service check takes forever (think 2 hours on a Saturday): 1. New tires (I went elsewhere for half the price, but that place told me i had at least another year on the old ones, so I was switching them out early) $2500 at Toyota ($1130 for four locally, better brand, original equipment). 2. Brakes: they did not check them even though they said they would. Instead tried to sell me a front caliper cleaning $117, rear caliper $117 nope. What I did need was the supposedly free brake check that they "forgot" to do. At local shop, told I have 80% wear left. Free check. 3. Rodent Deterrent -$303 nope don't need that. I use bait boxes in garage. 4. A/C Heater Cleaning $205 nope, don't need that 5. Fuel Induction Clean $299 nope, don't need that 6. Wheel Alignment $159 nope, don't need that 7. PCV Valve Replacement $142 huh? 8. Brake Fluid Exchange $267 yes, local shop said I could use that but they charge $140 9. New rim (it's a large scratch, who cares) $994 So, I came in for a brake check that they forgot to do, windshield wipers, and a tire check, and they wanted to charge me $4143, but I got out for $77 for the wipers and what they termed a "basic car check" that does not include checking brake pads. Who can afford this larceny? And, how can a "basic car check" not include the size of the brake pad remaining? My car has 35K miles on it now (it had 33467 at the time of the Toyota basic car heck). Guess where I'm not going back to today, now that my car keeps saying I need the oil changed? And, how do I need the oil changed when it's only been 2000 miles. I'm guessing that's because it's been 6 months. So okay, that's fine, I had it done locally for $95.00 and $38 to rotate my almost brand new tires. At least Pinnacle will do the brake check for FREE. Note that terribly damaged (not) rim in the photo on back tire. If you buy a Toyota, do not have it serviced at Toyota of Naperville, unless you like throwing cash out the window.

We have been customers of Mercedes Benz of Naperville for several years, including service. We…read morehave always been treated with efficiency, courtesy and professionalism. On April 21, 2026 we assisted by Mr. Matthew Nguyen, who explained the features of our CLE 300. My wife and I are the opposite of "tech savvy." Matthew took the time to identify and explain the safety and driver enhancements of our CLE 300. We have much greater confidence that we will enjoy our Mercedes in greater safety. Matthew's skill, patience and friendliness made this a thouroughly rewarding experience. John & Mary G

The service response is slow on arrival at the dealership. No one there to greet you when you pull…read morein unlike every other dealership I have been to for service. It's happened to me more than once at this place. All service guys are on the phone when I pull in 20 minutes early for my appointment. But 15 minutes after my appointment time, 25 minutes total of me sitting in the waiting area, no one approaches me. All still on the phone or visiting with a customer? I ask a cashier who did check around for help. I was told the service was only going to take 30 minutes when I booked it in the phone. I left but did get response from management on the way out the door to rebook. Not a good experience at a Mercedes dealership.

i had a great experience at chevrolet of Naperville. been…read moregoing there for years to the service department with my prevues vehicle.

Mike Larsen helped me out so incredibly much when purchasing my 2026 Chevy Trax after a horrible…read morecar accident. He made the process so smooth and efficient from start to end. Highly recommend purchasing your next vehicle from Mike at Chevy Naperville!