I dropped off my 2024 Chevrolet Silverado for an oil change and to diagnose a check-engine light. Since the truck has more than 36,000 miles, the manufacturer's warranty had expired, but I explained that I still had an active extended warranty. The next day, I called for an update and was told that a battery cable had come loose, that the warranty would not cover it, and that the repair would cost approximately $400. Because I needed my truck fixed, I authorized the repair and was told it would be ready by 4:00 p.m. When I arrived, they told me the repair was almost finished and asked me to wait 15 minutes. About 20 minutes later, they informed me that the repair had been unsuccessful and that they needed more time to investigate the actual problem. Since I rely on my truck for work, I paid for the oil change and took it elsewhere. I made an appointment with another Chevrolet dealership and dropped off the truck on Friday at 2:00 p.m. They correctly diagnosed the problem, obtained approval from my extended-warranty provider, and had the truck repaired by Saturday at 1:00 p.m. I paid only the $100 warranty deductible. I'm very disappointed with the first dealership's incorrect diagnosis, failed repair attempt, poor communication, and claim that my warranty would not cover the problem. Thankfully, the second dealership handled everything quickly and professionally. read more

Came in to Plainfield Chevy to check out a few different SUV models. The customer service, professionalism, and helpfulness of Patrick, Jimmy, and Will was absolutely outstanding! They all played a part in helping me find the SUV that fits my needs and what I was looking for. Couldn't be more grateful for the way they listened to my needs, responded professionally and promptly, and gave me an excellent deal! I feel that I was treated the way a customer should be treated 100%. If you are looking for a new or use vehicle, you can trust that the amazing staff here at Webb Chevy will be attentive, professional, and help you find the car that fits what you are looking for! Thank you again Patrick, Jimmy, and Will for your amazing customer service and professionalism! When the time comes that I will be in the market for a car again I will be sure to come back to Webb Chevy! read more

Webb Chevy Plainfield - Car Dealers Near Me - Plainfield, Illinois

JIMMY P IS YOUR GUY!! very honest and transparent in a world of dishonest scammy salesmen. everything went so smooth and quick and he helped us out a lot. read more

it took 5 hours to do a oil change I'm never going back ever again! save your time and money read more

Came in for an issue with onstar system, dropped car off at 9am and was told it should take about an hour or so. Got picked up by a friend, went home and never received a call from dealership or service guy..had to call back to find out status, was advisesd they needed to order a part, so i picked vehicle up after 4 or so hours with no communication from dealership. Returned to dealership once part came in. Made appointment for 9am, again told it should take 45min to 1 hour so I waited Hour fifteen passes and nothing, so I contact them and told need another few minutes. Another 45 minutes go by and nothing, now told at least another hour or so. Absolutely no upfront honest communication by this dealership, expecially my service guy Brian Wilson. I would not have waited in their sh$$ty waiting room if told how long it was actually going to take. I will never return to this dealership, only went to them cause close to home. Will happily drive to Advantage Chevy in Bolingbrook or Naperville Chevrolet in the future. read more

I had a 12 o'clock appointment with Kevin Leon on March 11, 2025. I was interested in a black 2024 Corvette that was advertised online. A day earlier Kevin emailed me the deal sheet when I requested it. All the information was disclosed and transparent. All the numbers matched the deal that was advertised online. I arrived early and I did not expect to make a purchase that day. I intended to get some information and I was going to get his business card and leave. I'd think about the potential deal and if I felt comfortable with it I would come back and make the buy later. When I got there I was early so I waited until Kevin got there. He went to the trouble of coming in early when he was notified that I was already there. I liked dealing with Kevin because he was honest and up front about everything. It all comes down to principal, rate, and time. How much are you putting down? Do you have a trade? I independently verified the monthly payment amount based on the total vehicle price less the down payment. When the paperwork came back from the finance guy their number was within $1 of my estimate. There were no add ons, surprise fees, no warranty got slipped in without my authorization. These guys were completely honest. I knew the best case interest rate and I knew I qualified for it. The approved interest rate came in exactly where it should have been and nobody was trying to shave additional profit through the financing. I was amazed. The deal sheet pictured below is the first one that he emailed to me the day prior to the sale. He updated the deal sheet to include the GM Supplier discount the next day. I did not take a picture of that one. But the accurate figures were included in the final sales contract. The advertisement also said additional savings were available with a Costco membership. Kevin helped me get the approval code through their website. His help was also greatly appreciated with the GM Supplier discount that was available through my employer. I had to wait a while to get the insurance straightened out because I was an out of state customer and law requires a specific policy on the vehicle instead of just a quick approval from your insurer. It took a while for all the documentation to go through but Kevin has done all this before and he made it easier. Just make sure your phone is fully charged when you get there for all the downloading pdfs, confirmation emails, and phone conversations with insurance agents. Finishing up with the signatures in the finance department went smoothly. There were no hiccups in the paperwork. There was no unnecessary waiting and there was no high pressure sales tactics for additional warranty or service. I was pleasantly surprised after dealing with a different Chevy dealership earlier that day. Webb Chevrolet made the sale and I'm still happy with it the next day. read more

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Disappointed with my recent experience at Webb Chevrolet in Plainfield. I had a 3:00 PM service appointment for my 2018 Silverado and arrived early at 2:00 PM. I was told the wait would be about 1 hour and 20 minutes -- instead, I didn't get my truck back until 4:12 PM. If appointments don't help manage wait times, what's the point? Before service, I made it very clear that I did not want the truck washed. That request was ignored -- they washed it anyway. On top of that, a plastic steering wheel protector was left tossed on my center console, and a wet paper floor mat was left in the truck. I took pictures of how my truck was returned because I was so frustrated by the lack of care. This isn't just about the wait or the wash -- it's about not listening to the customer and returning the vehicle in a sloppy state. I'm not here to bash the dealership -- I've used them before -- but this visit made me question whether my business is really valued. I hope management takes this feedback seriously and makes changes. I'd like to continue coming here, but only if things improve. read more

My mom brought my Dad's, who recently passed, 2020 Silverado for a service brake light. The dealership told her she needed new brakes and rotors. She agreed to let them perform the service and then was hit with a $1800 bill. $1800 for pads and rotors is beyond ridiculous! I firmly believe they took advantage of an elderly woman who didn't know any better. I only found out after the fact. Even being a dealership, and parts being twice as much as they should be, it works out to be around $1000 in labor for a what is a 2 hour job. I highly recommend no one brings their vehicle to these ripoff artists. read more

By far one of the most expensive dealerships out there. Overcharge on just about every service offered other than oil changes. Do not get any work done there unless under warranty. $189 to "diagnose" issues including a check engine light. (Autozine does this for free). Make sure you get second opinion on anything they quote - you will find thir cost to always be high. Top it off they charge an extra 1% if you pay with a credit card! Only dealership I've ever been to that does that. Lastly I asked for an estimate on the value on my used chevy and the sales guy said we can give you $500. KBB value was almost $5K. LOL so glad to be done with Chevys! read more

Came for an oil change / tire rotation package. I'm used to going to the Webb Chevy in Oak Lawn for my service routine. I tried this place out finally since I moved. Getting an appointment is easy but navigating through their website was trickier than usual than what I'm accustomed too. Service was really quick and swift! I loved it. Great selection of used cars to check out while I was waiting. Definitely better than hanging out in the waiting room. Staff was very friendly. I highly reccomend this location over the Oak Lawn location any time! Great first impression! read more

Webb Chevy Plainfield - Car Dealers Near Me - Plainfield, Illinois

I had a great experience purchasing a vehicle at Webb Chevy. This was the first time purchasing a new vehicle and Tarek, my salesman, did a great job with walking us through the entire process. I typically don't like purchasing vehicles because of the the pressure you feel when you walk through the door - I didn't get this feeling at all. Highly recommend Webb Chevy. -Trevor read more

Webb Chevy Plainfield - Chevrolet Silverado Trail Boss - Car Dealers Near Me - Plainfield, Illinois

I purchased a GMC Yukon. was a fraud sale. was promised a safe truck that had been gone over throughly by the dealers shop! I told the sleezy sales person I was going to tow a camper with the truck! About a month after my purchase I hook up my camper & the truck drops to the ground Zero Shocks on the truck then a couple days later the gas tank falls off the metal strap holding the tank was rusted out. $2500 later I can leave on my trip and not even so much as a sorry! #webchevy #Chevy #webchevyplainfield #chevydealer #webchevysucks read more

When buying my car new in 2021, I purchased the extended warranty. When getting my oil changed in May 2025 (Which I had to pay for since the oil changes were only covered until Feb.), John told me that a small door ding was covered by warranty that expires in Feb. 2026. He said that the manager approved, and they will call me back to schedule the repair. After waiting patiently for a return call, I called back a week later. John said that paperwork was right in front of him and would call me right back after lunch. He didn't. I called again the next day, again he said he would call me right back. I called back and he said it wasn't covered. Talked to a manager-that didn't know what he was talking about. I went to body shop that said it was a dentless repair, and a little spot, the size of a pinhead, could be buffed out. I am now in the process of dealing with General Motors. I told them that I wanted my money back for the extended warranty as that the dealership hasn't held their part of the agreement. As a pensioned former employee of GM, I normally wouldn't complain about a dealership, but I wouldn't buy anything from this dealership. They give you the run-around, and do not anything. There are different dealerships around town, and I will surely use a different dealership to purchase a new vehicle. (We actually are going to purchase a new truck.) read more

Please listen to me a run to another brand vehicle. I have purchased 6 vehicles (including immediate family members) from Webb. My mother in law's vehicle was bought new in 2016. After being quite sick for a couple of years and barely using the car my son got it after her passing. We have found that the vehicle leaks when raining. Chevy knows of this issue and has a bulletin stating that repairs need to be done on the third brake light. My vehicle is under by miles but out of the bulletin by time. Out of 4k in repairs they will only pick up 2300. Webb will do nothing else to help with assistance for a problem which they are well aware of after purchasing 6 new vehicles. Please know there is no longer any benefit for loyalty to a brand or dealership. They will sell you a vehicle ,take your money and say that is all they can do when more is needed on there end. Try looking to other more loyal dealers before buying from them read more

When you think of shady dealers these are your guys. Found out after I took my vehicle in for a check engine light issue to a shop after 6 months to find out it was in an accident that was not disclosed to us. Salvage yard struts were put on the vehicle and dry wall screws were used to keep certain body parts in place. Called and spoke with Devin who only gave his advice and opinions on the matter. Did not even get an apology or a single solution/offer of help anything on that matter. There's More to it to list of course. We will be looking into letting the better business bureau know of their practices. read more

Webb Chevy Plainfield - Car Dealers Near Me - Plainfield, Illinois

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I was able to walk-in and get greeted right away by Allen with a smiling face! Once I sat down and gave him my name he remembered what vehicle I was interested in since I put a request on-line for it. After that, we went for a test drive, easy going and great conversation happened during the ride. The friendliness and openness helped me get more comfortable. He helped me set up my app and was a great to work with. Awesome team!!!! Recommend Thank you again read more

This is our forever dealership. Michael Cummings was our sales representative and he was amazing. Friendly, professional and both the dealership and Michael treated us like more than friends, but family. We first went to advantage chevrolet and those sales reps were both condescending and unprofessional. If you need to get a new car, go to Webb. read more

John Egan was our salesperson, he was very helpful and listens to our needs snd wants and found the best fit. I would highly recommend my friends and family to visit John. read more

Run as fast as you can to an honest Chevrolet dealer! They fraudulently advertised a used car as having equipment it did not have. They falsified sales tax information causing me to pay extra tax when it was already collected on the bill of sale. They will play a shell game with the numbers and it wont be to your advantage. There are many honest and above board dealers out there, trust me this isnt one of them! read more

Unfortunately this is yet another unorganized crap show of a dealership. If you have any other choice, give the service department the swerve. I've now been waiting for 5 months for parts for my car; I understand there are shortages right now but they don't communicate at all and then the best bit was calling them, told the parts were in - great! I take my car in, I get the shuttle home, they told me it's a 4 hour job.... 24 hours later, no call. Again I call them, I get told the parts actually aren't in yet! I have to trek back there again! I ask that a Manager call me, no call. My husband calls and asks for a call back, nothing. I call yesterday again, I was told that Devon the manager would call me by the end of the day. Guess what? No call. Save yourself the time, go somewhere else. read more

I bought a New Jeep from Webb in Plainfield.... I highly recommend them if you are looking for someone to treat you the way you should. Tarek Masri worked with me all day. He really wanted me to be happy with whatever car I wanted. Most down to earth person I have ever met. And let me tell you John Ott did everything possible with the financing. Honestly I cant believe I got financed because I was turned away at another dealer. Really if your going to buy go there. read more

If I could leave no stars I would. This place has no customer service. I took my 2022 corvette C8 for a repair. This was on 5/7/23. The trunk light malfunctioned and I had to get roof replaced. After holding my car for a month. They didn't fix the roof stating they we're waiting on parts and the trunk light came back on after a day. So my car is sitting in my garage 2 moths later and they never answer or return phone call. I'm seeking legal assistance because the roof was a insurance claim and it's still open due to their negligence read more

Unless you have hours to spare for an oil change go elsewhere. Very smug service staff to women. Thank goodness there are other Chevy services departments in the area. read more

I purchased a 2018 Traverse in Jan from Webb Chevrolet - it was the worst experience of my life. These guys dont tell the truth, and want you to pay the most you can- and will never do what they say they will do for you. I WAS TOLD TO PICK UP MY TRAVERSE ON A FRIDAY- I SIGNED EVERYTHING AND PAID EVERYTHING AHEAD OF TIME. My salesman said it will be a 10 min pickup - it will be waiting for me out front. He told me this at 3pm- I said i wil pick up at 7pm.I show up at 655 And Wait and wait and he is running around saying he can't find my traverse, or my plates.1 hour later i left without my traverse. The same thing happened 3 fridays in a row. NOW TODAY JULY 8 I GO IN FOR MY FREE OIL GHANGE- THEY TOLD ME NO FREE OIL CHANGE. MY CAR IS NOT CERTIFIED. DO NOT GO TO WEBB CHEVY EVER!!!!!!! read more

I just bought a beautiful new Chevy Trax at Webb Cheby. Jim Ceci was the awesome sales guy that helped. They were nice, not pushy. Usually I am irritated with Car Dealers, not the case here. They tried very hard to give me what I wanted. Woo-Hoo!!!! I can hardly believe I bought a Chevy, I was sold on foreign cars. When I saw what I could get on this new Chevy Trax compared to the foreign cars of the same type, I was sold! Thanks Webb Chevy and Jim Ceci! ( and Ryan the finance guy too!) read more

John Ott in the finance department is awesome to work with! Honest, funny and great at what he does! Highly recommend him! Patrick Ruffolo was an awesome sales person! He was very informative on all questions I asked and generally a nice guy! Highly recommend him too! Sandy F. read more

I lease a truck from here and my husband just bought a truck here. We were mislead by our salesman who offered us 3 months deferred payments. GM wants the first payment now. They were not deferred. GM says it's up to the dealer. We have a fleet of trucks for work and will never buy from here again. read more

Took my brand new car in for an oil change. Basically $93.00 for oil change, tire rotation, a car wash they list on the bill which I don't get AND a nice dent on my passenger side front door! I have under 7k miles on this car and took it in for basic maintenance. They gave it back to me in worse condition than I brought it to them!. It also seems the "owner" Katherine S only responds to positive posts? Why not address issues and try to make things right when people point out where there are issues? read more

Webb Chevy Plainfield - Car Dealers Near Me - Plainfield, Illinois

I purchased a GMC Yukon paid cash basicly was a fraud sale.. was promised a safe truck that had been gone over throughly by the dealers shop!! I told the sleezy sales person I was going to tow a camper with the truck! About a month after I hook up my camper and the truck drops to the ground Zero Shocks on the truck then a couple days later the gas tank falls off the metal strap holding the tank was rusted out... $2500 later I can leave on my trip and not even so much as a sorry!!! read more

Bought a car back in 2014 and had great service, great work in getting me a good price. It's 2018 now and I went back to get a new car and I can't say enough good things. I am a disabled vet so I am on a very strict income. These guys (specifically Jason in sales and John in financial) worked there butt's off to get me in the car I wanted for a price I could afford. And we're not talking the usual haggling where you meet in the middle. They really worked! And they made it happen! Coming back for service is always smooth and friendly. I really used to dread having to do anything with the car lot and now I look forward to seeing them every three or four years. And if you are a veteran, these guys are so respectful and helpful! I really can't say enough good things about this place. The guys are friendly, they aren't in a hurry to get you out the door, they don't push you to buy something you can't afford. Just an all-around pleasant experience that you won't be second-guessing a week later. read more

I put down $500 on a vehicle, and the manager agreed that he would hold it. I was going to pay cash for the vehicle. I couldn't get there because I had to deal with my mother's funeral. They assured me that my $500 deposit would insure my purchase. He then called me tonight and said that he sold it last night; and my deposit was just to hold the price. This is not what the conversation was, and the sales person was truly upset, too. I will tell you that I would NOT do business with a company that doesn't stand by their words. I have the conversation recorded. You truly only care about the $.... I will let everyone I know not to do business with you read more

Great dealership! Found what we liked online. We worked with a new salesman, Tyler Wilmoth. He provided us great assistance in purchasing the vehicle we came for. Great experience from beginning to end. I highly recommend you look at Webb Chevy of Plainfield for your next vehicle! read more

This is my second vehicle from here and every time I go I get greeted and taken care of immediately, they always offered us something and made sure we were reminded that they did not forget about us (if we had to wait for anything.). This time around we had the pleasure of being helped by Jason, Jim and Mike. They are as real as it gets, you just feel like your talking to genuine people, you can relate with them and they are funny and pleasant to be around. They went above and beyond to help us and didn't give up on us until we were satisfied and we were. I can't stress how happy I am with my purchase and service from the cashier all the way to finance and every where in between. We will definitely be bringing our business here every time we need something they can help with. Plain and simple AMAZING! read more

Webb Chevy Plainfield - I love it! Thanks Jason, Jim and Mike! Also to the finance guy can't remember his name, great convo great team!!! - Car Dealers Near Me - Plainfield, Illinois

Gee was amazing! He listened to everything I wanted and even gave me options I hadn't thought of. I ended up going with a car I hadn't originally considered and love it. It was completely based off of Gee's recommendation and understanding of what I wanted and needed! Will be back! read more

Unbelievable! My 75 year old mother came here for an oil change and she was charged for a tire rotation. They never asked her if she wanted it. They just did it and charged her. She is on a fixed budget and they took advantage of her. You wonder why the public doesn't trust car dealerships. After complaining they offered her a $10 coupon which wouldn't even cover 1/2 the price. Way to go Webb Chevy, for taking advantage of my mother. Hope you're proud. read more

Terrible and outrageous loan offers. Payments are more than double your current, but you're told that you're basically lucky to get any offer at all and should be considerate of this. Be prepared for your credit to get "shotgunned" by their financial team. read more

When trying to make a deal on new 2020 Silverado 2500HD I was given a quote with a $1500 accessory charge added to total vehicle cost. When I asked about this charge I was told it is a non negotiable accessory charge added to all their new vehicles. I asked the salesman what are the accessories added? After a brief run around I was finally told the accessory charge was for sanitizing vehicle due to COVID-19. $1500 to sanitize vehicle? Clearly trying to take advantage of customers during these already trying times. Lost my business for good along with anyone else I can tell about this scam. I was ready to spend the money for a new truck, all they had to do was give me fair price and an honest deal. I would not recommend this business. read more

Wish i could go below 1 star !!!!!!!! My father in-law brought his car in with an appointment waited 2 HOURS!!!!!!!! went and asked if his car was finished THEY DIDN'T EVEN LOOK AT IT YET !!!! Horrible customer service will never go back and will not be punching cars from them again read more

I just bought a new 2017 Chevy Cruz from Webb Chevy, Plainfield today, with the help of salesman, Daryl Tidaback, and manager Nate Peterson. I was in a situation where what I was asking for by many people was considered to be a dream and a miracle situation. But, I am grateful to say that my dream and a miracle was made possible by salesman Daryl Tidaback, and manager Nate Peterson! Thank you to all of Webb Chevy Plainfield, Shayla Robinson read more

I had my 19 Silverado in for service, truck wouldn't recognize it's in Park. So after a week of me calling for updates they finally repaired the issue. My issue is the fact the service advisors are rude like you're there wasting their time, and even more rude after they tried to squeeze $148 out of me for a diagnostic fee. 20k on the dash they charged GM over 500 and still want 148 out of me, not going to happen. Good luck getting a service advisor to call you back they're either on the phone or at lunch all hours of the day. I get my truck back the steering column plastic was broken, smudges everywhere. No pride in their work or customer satisfaction. Go somewhere else. read more