Honest, they care about your vehicle, Dave May in Service outstanding, always keeps you up to date on vehicle information and works w/the warranty co. to make sure you are covered etc. read more

After discussing the purchase of a new vehicle over the phone. They decided to change the price to over $5000. From $54777 to $59938 Don't do business these people. read more

"Liz Perez"! My "Shero"! She saved a sale that would've never happened because I was turned away initially at the door. That's the only negative I had because you all would not had a sale today if I didn't request to speak to management. I'm a certified number one sales person in the state of the United States of myself!I'm a true sales person and didn't walk away. I know it's a good dealership, but I knew there was something wrong with the front door. Don't put newbies at the front door ever please! read more

This dealership is very shady in it's dealings. For starters, it's pretty apalling that I got a terrible trade in value. Lo and behold they list my old vehicle for nearly 15k more than the trade in value they gave me. Great way to treat a repeat customer! I felt very rushed and failed to really take the necessary time. This is the first time I every was given such vague information and I should have brought my A game that day but I did not and I paid dearly for it. The certified used vehicle I got was unsatisfactory. I was told about the 14 day/1k return policy that they then denied and refused to honor. I was never told that they did not participate nor did the vehicle I bought have a window sticker that the sales manager claimed it had that disclosed such. There was no window sticker in the car at all. I had previously bought three vehicles here but never again! read more

We have always had our oil changes done here and have been very happy with the professionalism of the staff. We went to look at a used vehicle here yesterday. Found one my wife loved and started the process of buying it with a great salesman named Jessica. She was great. It was until we were working a deal that we had the displeasure of dealing with a new car manager named Anthony. He was rude, condescending and very rude to us. That immediately killed the deal. Sorry for Jessica that Anthony killed your deal. If it wasn't for him we may have bought it. That man shouldn't be in the position he is in with his "better than you" attitude. ​ read more

If your car have issue or need in replace of something, go other places. Not this one. I had to go few time to get something fixed! Long story short. I went in for oil change, they came back said engine cracked and need in replace of a new one. Lucky I was under warranty. Once they replace a new one, my car have problem ever since! AC didn't work, they forgot to connect it. My car connection with my fob does not work, they said everything is fine. So I fed up because my car is brand new. read more

One year and a few months I bought a car for my daughter. Dealer said it was a good car volkswagen jetta 2015. I went to them on oil issue and they couldn't find anything and told me to go over to volkswagen. And they said they can't do anything do to took much to take all apart. Ron tripoli ford shorewood is not honest or told us that this car has issues. I financed 60 Mos and not told car stops working and now over 18,000.00 worth of repairs in the engine. Now my daughter has no way to school and work due to them being not honest with us. And look like they never really check the car out at all. All this stuff is broken and I think dealer knew this. I also found out the owner was my friends boyfriend friend who took the car to rin tropili ford dealer joliet/shorewood and the kid said I get rid of this due to all the problems. What do we do know as we still owe on this car. read more

Stopped by a few nights ago to look at the new bronco. When we walked in we were greeted with a friendly hello but that quickly changed! I believe the salesman's name was Collin. I apologized for stopping in so close to closing time but told him we just wanted to look at the vehicle and would come back to test drive it on another day. He proceeded to find the inventory number and get the keys with a look of complete discuss. As we were walking outside he said, "I DONT MEAN TO RUSH YOU BUT I NEED TO RUSH YOU." At that point I knew we wouldn't be doing business with Ron Tirapelli Ford! After we looked at the vehicle for all of about 5 minutes he asked for my number and said he'd send a text and reach out so we could talk more. Well guess what, never heard a word back from him or anyone at the dealership. Their loss, we found another dealer with 100% better customer service than they had. VERY DISAPPOINTED IN A HOMETOWN DEALER THAT I THOUGHT WOULD BE EASY TO WORK WITH. read more

I had a great experience with the service center. I brought in my vehicle for transmission issues. Tests were going to take multiple hours, and a loaner car wasn't available that day. Abe still was able to get me a ride home, and then when I was told my vehicle would be there a few days I was able to get a loaner the next day when one was available. The whole process was smooth and Abe was great at communicating with me throughout everything. read more

Went in for an oil change, they found a wire stuck in my tire. I bought 4 new tires from them. One went flat after a week they did come out and repair it (bad seal) I inquired that I wanted road hazard tire insurance, and they said they could not let me pay the extra money since it has been 6 days. They should have sold us that at the time of the tire purchase. Now I will be out money for a new tire should I get a nail. read more

Called to get an oil change while I was passing through town. The guy who took care of me was awesome. Sorry I can't remember his name. They took my truck in did the change oil made it nice did not charge that much or try to upsell me on anything. read more

Purchased car in August 2024. Car came with 1 key. 2nd key was promised, but never delivered. Car was taken to college out of state, so was unavailable. Called back and Anthony in sales told me he couldn't help as I didn't have the appropriate paperwork and text message conversations didn't matter to him. Never do business here read more

I'm not sure how they stay in business. Just look at all the 1 star reviews with zero responses from dealership to address issues or make changes. Both service repair and sales are horrible & dishonest. Took Ford Expedition in for 2 recalls and left with more problems than I went in with. How is it that when I picked up vehicle the air conditioning no longer works and rear hatch door no longer operates correctly. Both had no problems when vehicle went in for service. They break stuff so you have to come back. It's as if they got mad we didn't do the additional work they recommended so they broke other stuff we need. It's to impossible for both to break exactly when picking up vehicle, so they had to do it. Since I'm already writing a review the sales management is extremely greedy. I've tried to buy 2 vehicles from them, but they low ball trade in. Last time I tried they offered 12k less than I received from other dealers. I just laughed and asked for my keys back. I'll never waste our time with them again in the future. read more

Brought my car in for transmission issues. I had purchased extended warranty when I bought the car. They said that there were no issues. Even though it was slipping. But managed to charge me for services. I brought it to Rod Baker Ford and said that they checked history using the same diagnostics. They are rebuilding my transmission using the warranty I purchased. Ron Terapeli has incompetent people in the Service department. Gerald Sears read more

I walked in at the last minute after speaking with several other dealers over the past couple weeks. At this point I walked in very defensive due to other dealers wanting to undercut me on my trade in. I was created immediately by very eager salesman Tim Travis.. We talked for a bit and we walked the lot. After driving several trucks we narrowed down on a all Blacked out 2016 F-150XLT Sport. I explained where I needed to be with regards to payments. Tim forwarded all my info to Gm Rob Swayka. He worked his magic and got me within $2 of my budgeted allowance. I also worked with finance manager Mike Castro on my warranty. My last truck went 14 years 360k . I am definitely looking to several years of family trips get always and fishing trips for the years to come. read more

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We went to Tirapelli Ford to look at a specific used car. Upon arrival we told the salesman Edgar that if it smells inside we would not be making the purchase. It smelled. Edgar said he could have the service team do some work to get rid of the smell but it would be a few hours. We liked the car and gave him the time. We returned and noticed that although the smell was definitely better, it was still present. Edgar said if it gets worse then we could bring it back and he would have it cleaned again. We buy the car. Get home and find that not only has the cabin filter apparently never been changed, but there is a dead mouse in there. So the smell was both cigarette smoke and decomposition. Called right away and couldn't get someone to call back. My wife finally got a "Used car manager" on the phone and told him the whole story. He told her "you bought a used car lady, what do you expect". He kept talking down to her and calling her "lady" and when she said she refrained from posting a negative experience on social media he said "go ahead lady, knock your socks off", and hung up on her. 2 things 1) if you are a female, be prepared to have someone talk down to you here 2) most dealerships refuse to inspect the cabin filter because it's operation is not a "safety feature", but having decomposing animals in your car is a health issue. When vehicles sit on the lot for any amount of time they become a habitat. I'm attaching photos and apologize in advance if anyone has issues with the mouse. Please don't look at the pictures if this affects you. We just brought the car back and they will be ionizing the car again a couple times over the weekend. I certainly hope that makes the smell go away. Otherwise the majority of this experience has been awful. read more

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I bought a used 2018 ford edge sport from here and had a horrible experience from the people on top. Before I get to the bad, let me tell you the good. Justin, my sales rep was great and patient with me as I tried negotiating the price. I have to admit, the price was great for the amount of miles it had. Only two good things, Justin and listed car price. Now to the bad, the car was listed around $29K. When I get there they tell there is an additional fee, inspection fee $700 or whatever they want to call it. Justin at first got the additional fee waived and I was happy with that. I wanted more off the car but they wouldn't bite. I live an hour away from the dealer, so I told Justin I'm going to walk for now, get a bite to eat in the area that i need to think it over lunch. Justin said that is fine. During my lunch, Justin and I were texting as I still was trying to negotiate a better price. Reason why they weren't budging because it was the best price, best year with the lowest miles on the car, 29K, 24K miles and plus they waived the inspection fee. After further thought, i agreed to the price and said I will be back in after my lunch to purchase the car. At this point, all is good. I sit down, starting the paperwork to run my credit and get this sale finalized. Justin, my sales rep, comes back and says he can NOT honor that waived inspection fee. At this point, I am thinking that the dealer is trying to retaliate because I stepped out to think about it and wanted to be petty. After further digging, to find out, my sales rep asked the Sales Manager to approve the waived fee because the used sales car manager was no where to be found when we first started talking price. When the used car sales manager found out what was going on because he was finally around, he denied me the price and how he tells me gets BAD.. This is where it gets WORSE! The used car sales manager, RANDY, comes by Justin and I to explain because I asked for an explanation because I felt like this was coming off really bad. Randy starts going off saying that i should have bought the car when he wasn't around because he would have never waived that fee. There was no professionalism in his part, his tone of voice, his demeanor, and should have to work with potential clients directly. He walks away! Here I am a little annoyed how he talked to and I go walk up to him his little desk in the front where all the other employees are at. I ask hom calmly if we can discuss this and that I need further explanation because I did not like how he was talking to me. He looked annoyed, slowly took off this glasses and says " what makes you think I would waive that fee". I responded with "this is how you talk to potential client". Randy Responds "did you ever buy from us?" I said "no", Randy says "then you aren't our customer" At this point I really wanted to choke this man but i kept my cool. I left and made sure I got the general managers info because I wanted to report Randy's behavior. Luckily, the staff all witnessed all this to back up my story. The next day, I sent Cen, the general manager my detailed experience over email and that i would give him a call after he spoke to Justin to back up my story. Cen and I got to talking on the phone and explained the fee, and how the car was already so cheap and that waiving the fee that they wouldn't make any money off the car. Blah blah blah!! The way he explained it was professional compared to Randy. Randy has no business dealing with the public. I told Cen if he would have explained it professionally that I would have possibly taken the car with the fee. Even after this horrible experience, you would think they would eat the cost and call it a day, but nooooooo.. price was with the fee. I said fine, whatever, lets just do this. I go back in, I buy the car, never got greeted by the GM. You hear shady stories about dealers, this is one and was just poor communication/customer service. Who knows what consequences occurred after I complained. I got charged the fee, but dealer gets a 1 star, horrible experience here!! read more

BEWARE- I called service inquiring repair on 6/7/22. The agent was extremely nice. I dropped off my vehicle on 6/9/22 ALL DOWNHILL FROM THERE. Austin Davis checked me in. No greeting prior to asking for the keys. I requested to retrieve items from the vehicle prior to being pulled into service. Austin advised me to wait until car is pulled into service then items can be retrieved. After check in, I asked Austin where is the vehicle? Austin stated "Alex is taking it into service". My request was totally ignored! Austin yelled outside "Alex, let her get things from the vehicle". Fast forward- 6/10/22 Called at 9:50 am for an update on an estimate. Keep in mind, my vehicle was first for service. When requesting an update from Austin, straight answers weren't provided. I called 2 hours later and Austin advised, email was sent with estimate. I told Austin email not received. I asked Austin to send the email again. Austin recreated an email (his words) and sent it to me. coincidently, I received the email while on the line with him. read more

Save yourself the headache and go to another dealership. We buy a lot of vehicles and this is THE WORST experience we've ever had. Lies, misdirection, a rude used car manager, phone calls go unreturned... Day 1: went to look at a used Malibu but, when we got there, the car smelled like death and ashtray. Told Edgar I wouldn't even sit in it to test drive it. He said they'd get the smell out and we could come back in about 2-3 hours. No big deal, as we had another place to check out for 2 Malibus. Edgar calls and says "We got the smell out." We head back to check out the car and all I smell is air freshener. It was very strong. I told him I'm not sure what's worse! We drove the car and everything seemed OK, aside from the powerful air freshener smell. I had specifically told him on the phone, before coming there, that I will not drive a car that smells like anything other than a car. No pets, no cigarettes, no dirty butts, no perfume smells. We chose to purchase the car, unfortunately, and as we were leaving I asked, "What happens if the smell comes back? Edgar said, "Just bring the car back and we'll treat it again." Cool. Day 3, the smell of the air freshener starts to fade somewhat and now the other odors are returning. I ordered a new cabin air filter because they told me that's not a part of their inspection process. Gross, but ok... Thus us Wednesday the 21st, and I decided to open up the cabin filter area to see what shape it was in. HOLY FREAKING GOD! The things I found... I tried to call the dealership but it was 8:50pm and they had a recording saying they're closed. I had to use my shop vac to try & get all the mouse nest material out of there. The filter even had chew marks on it. It was the nastiest thing I've ever found in a newly purchased car. The next morning I emailed Edgar the photos. This begins a days-long back & forth of emails and dodged phone calls. Edgar tells me he's spoken to the GM and they're both just horrified and want to make this right. (ie: eimburse me for the filter, retreat the vehicle). BUT Edgar says he needs to run this past the used car manager first. He says he'll call me the next day. No call. 2 days pass and I can't even drive the car. It's Friday and I'm supposed to get a call from the manager. The car is just sitting in my garage because i dont feel comfortable driving it with all the chewed up insulation in there blowing around. It's now Saturday the 24th and I decided to call Firestone to ask if they could inspect it to make sure all the debris is out and that nothing else is in there to make me sick. I spent around $100 for them to pull a DEAD MOUSE out of the fan. I sent the pics to Edgar and he assures me I'll be getting a phone call. Nothing. Here we are 10 days after purchase, and still no call. He literally PROMISED me the used car manager would call me Monday. Nothin. I was very patient, not trying to be a nag but they never called. I finally called today and spoke to him myself, which apparently I should have done from the beginning. He had such a disdainful tone from jump. I said, "I take it from your tone you have not been brought up to speed by Edgar." He said he has no idea what I was talking about. Edgar had been lying to me for a week! He proceeds to be very rude to me, saying "Look ma'am, you bought a used car as-is, what do you want me to do?" (Not new information, but his tone was garbage) I asked him about all the lies I was fed by Edgar. He said there's nothing they can do. I said, "so, regardless of what I was promised, you're basically telling me I'm screwed." He said, "that's EXACTLY what I'm telling you." I told him I've been very patient, waiting for a solution and I've stayed off of social media, giving them a chance to follow thru. He interrupted me and said, "Go ahead lady and knock your socks off!" I started to say something else regarding bringing the car back for ionizer treatment, as promised, but he interrupted me again, saying "You go ahead and have yourself a nice evening, ok?" (The tone was again, garbage) He HUNG UP ON ME. I never yelled or swore. I was as calm as I possibly could have been for a person who just got told to pound it, in so many words. Tonight we visited the dealership after that call, and will be getting reimbursed for part of what I've spent, but no apology was made for the lies, lack of communication, and false promises. There's no solution. I'm stuck with a car that I specifically told them I wouldn't want if it smelled bad. I feel like I'm being punished. Every time I drive this car I feel like throwing up. Not just from the smell, but from the entire experience. I don't trust them and I would not recommend them to anyone. This is the epitome of shady car salesmen. Seriously, just steer clear. read more

Beware of 2023 ford f150. Have issues starting despite sales trying to pull a fast one. Left there and bought chevy

BEWARE!! I will NOT return to this location. I have a 2020 vehicle still under warranty and took it to this dealership to get it looked at. Alex lied to me about what the issue was as well as lied to me saying my vehicle was no longer under warranty. The manager told me that he would follow up with me and never called back. I took my vehicle to another dealership and they were able to fix it with no issues STILL UNDER WARRANTY. Will not be returning. read more

One of the best experiences at a car dealership ever!! Very professional and courteous from the moment I walked in, until I walked out the door. Everyone...sales consult Robert Cotton, sales manager, financing manager, porter, other sales personnel...even employees we were not working with were kind and courteous. While I did not purchase a vehicle, I would feel confident that any concerns would be promptly addressed. Highly recommend! 10 out of 10! read more

I worked in dealership management in the 90's for a few years. Week of Dec 25 someone from out of town had a heater blower motor problem. We called service dept and talked to Dave, only person working the service desk that day. After explaining the situation to Dave he said if we could drop it off he would work it in between appointments. F150 was diagnosed that day, and repaired and picked up the next day!!! We can't say THANK YOU enough. Also a huge thank you to the employees that usually have different roles at the dealership (some that have their own offices), they were jockeying cars around for service that day, and did it with a smile. Total teamwork happening that day. Thanks again, there is only one Chicagoland Ford dealer in my book!!!!! read more

The following incident was not publicly published earlier as I was waiting for a response from the Ford Motor Company which to date has not happened. My wife and I purchased a car from Ron Tirapelli Ford around April 14, 2021. Our sales persons, Edgar and Ray, were both outstanding and it was a pleasure doing business with them. The problem came at the end of our negotiations on a car which our salesman, Ray, took up to the Finance Officer I thought. Ray had a quote for a Ford ESP from a Ford dealer on the Internet and I wanted him to see if Tirapelli Ford could match or beat the price. My wife was sitting at the table and saw our salesmen give it to somebody who became enraged judging from his body language. This person came back to our table and began yelling at us saying they had to make a profit on the sale (which they obviously were as we had to pay $2,000 over MSRP for the Mustang Mach E we purchased) and they couldn't do that given the price we showed him. Then he began yelling that he was going to buy the car we had just finished negotiating on and give it as a 16th birthday present for his son after checking with his wife. He stormed out of the building and left in his truck. My wife and I were both incredulous at what had happened and how we were treated by a total stranger from Tirapelli Ford. Ray left after this person and returned about 20 minutes later. We. asked Ray who had caused this and he told us it was the General Manager and part owner of Tirapelli Ford, Tom. Ray said the deal could go on as we had planned (he wouldn't talk about what just happened or the General Manager) and we then saw the Finance Officer who was also very helpful and did a great job. We left the dealership that night in shock but glad we had found a car that was in demand and in short supply. As far as our treatment goes by the General Manager, Tom, it was unbelievably unprofessional and poor. He embarrassed both my wife and I in front of everybody present at the time. I am a doctor and an assistant professor and I have never talked to my faculty, students, staff or patients like he did with us. He obviously has anger management issues. I will never return to this dealer for either sales or service because of what happened to us. Also, buyer beware of Tirapelli Ford as they will add an "ADM" to the price of cars when they should be sold at MSRP. Although I do not want anything to do with this man, I would like to talk with Mr. or Mrs. Tirapelli about what happened and how their General Manager acted. Dr. Michael J. Barrows DDS, MS; Clinical Assistant Professor and Director of Undergraduate Endodontic Clinic (retired) UIC College of Dentistry read more

They would not let us test drive a car because we were "not serious" about buying, I have never had a place refuse a test drive, like wow okay never going here again!!! we were just looking around before we bought read more

Wish I could give zero stars. After purchasing a new car here, I am now terribly disappointed by their service department. On two separate occasions I have had to wait several days for an appointment. At the appointment, the customer service is very poor. I was asked to pay for the car to be checked even though I have a warranty. The parts have been on order past the promised time and now they won't even give me a time line for the repair. I will never buy a car there or go for service again . Go to Enzo at Mikes Miles and more in Lockport! They are wonderful. read more

Last Monday, my baby, my Betty, my 2002 Ford Mustang went kaput. I was placed in the position of dropping a crap ton of money on her or buying a new car. It was sad and devastating. What was a girl to do? The damage to Betty made my parents uncomfortable with the idea of fixing her for me to continue driving. And so the research began. I knew I wanted a 2014 Focus. I searched the area dealers for one that had my specs on the lot. Ron Tirapelli had it! Their website offers this new name your price feature. I was able to negotiate lower than sticker via a simple email. No haggle. No fuss. Moe called me within an hour and said they could definitely do that price. I made an appointment and off I went. I walked onto the lot around noon on a Saturday. I was looking at the Focuses for maybe two minutes when a salesman (Maynard) walked up to me. We looked at the car for a few minutes then agreed on a test drive. The car itself was so new on the lot that all of the plastic was still on the seats. (I could rave about the car but that's not the point here!) We drove it around a little and he showed me some of the fun features it has. We agreed on buying it then went in to do the paperwork. I was out of there in about two hours from start to finish. Yes, I was a cash customer but the speed in which they got everything squared away was impeccable. Tirapelli offers a free first oil change, every fifth oil change free, and 5% back on service. It was an incredibly enjoyable car buying experience. read more

Ron Tirapelli Ford - Thanks, Ron Tirapelli for making it so easy for me to bring her home! - Car Dealers Near Me - Shorewood, Illinois

I do not recommend this dealership for sales or service. Neither side helped me solve the issues with my premium audio system in my brand new car with speakers and door, trim, rattle like crazy and their answer as well as Fords is " it is what it is" I have lost my faith and being a Ford customer into the to this dealer especially. Extremely disappointing. read more

Buyer Beware! Dealership did not disclose "market adjustment" before we got to the dealership. Had to ask to see it and was floored to see a $6,000 market adjustment. SIX THOUSAND.... Taking my business to a more honest dealership. read more

This dealer is looking to charge over 30% MSRP. I told them I wouldn't do that. They wasted my time anyway and told me to come back in and then offered -500, then said they couldn't sell the car bc it was the owners. The previous sales guy said it was a customers who got the wrong order. Bottom line don't trust these guys. Thieves and story tellers. Move on. read more

Everytime I bring my truck in for service it takes several weeks for work to be completed. Whenever I would reach out to service writer David he is very bad at communication. Always takes multiple calls and messages in order to get a reply. read more

Horrible experience. The sales manager is aggressive and threatening. The only reason I didn't buy a car from the dealership was do to person lack of good people skills. I'm sure his act is successful at intimidating people into buying a car unless you have the ability to communicate any questions that you want an actual answer, then he becomes uber aggressive. I then decided I wanted to leave and wanted the papers i signed back. He refused and stated they were his. Then told me to leave or he was calling the cops. This was all in front of my kids. I never raised my voice or cursed at him. Though I did shush him so i could talk. This is when he threatened to call the cops. I would have stayed, waited but I had my kids with me so I left. I don't think I will ever buy a car from this dealership. Unless they give me a sincere apology along with some assurance that their manager receives some counseling. read more

Took my car in because my check brake system light came on and the mechanics there told me that it would be a little while till they found out what was going on. I sat there and watched them put the car in the garage and had the hood up but yet nobody took any tires off and looked at the brakes. Then the serviceman came out and told me that it was divots on my brake pads and rust and that I need a complete brake job done which is going to cost $1,200. I have a bumper to bumper warranty yes it doesn't cover brake pads because those are normal wear and tear but they didn't even know that it was brake pads because they never even checked. This place is a JOKE. read more

I have been searching around for a great family friendly SUV with a price that makes sense. I went into Tirapelli yesterday not knowing what the outcome would be. Robert Cotton and Mike Castro we're amazing from the time I walked in until I left. I felt very comfortable, and the entire process and final paperwork was walked through clearly. I felt confident walking out with my new purchase yesterday. I can't thank Robert and Mike enough for all of their hard work yesterday. You guys are amazing with wonderful customer service. I highly recommend asking for these two gentlemen and coming here for your experience when purchasing a new vehicle! read more

What a great place to come for service! Every person I have talked to so far has been professional and courteous. They offer a free shuttle so I can go to the mall while my car gets fixed for longer repairs. read more

Agreed to there price they listed of 20k over sticker , drove out to there location 45 minutes away, said I'll take it ... they said price went up another 10k... nice guys otherwise.... read more

Ok, so this review has less to do with the dealership itself and is more about their follow up. I went there to have a recall fixed on my ford escape, they got that taken care of just fine. A few weeks later however, I get this mailer from them that mimics government notices about court summons and traffic violations. I opened it only to realize it's a black hat ad for this Ford dealership. It's the kind of marketing that simply shouldn't be tolerated. read more

I had just started shopping for a new vehicle and your salesman Charles was awesome. He answered all my questions and gave me a lot of information on the vehicles. Still haven't decided but have a better idea of what I'm looking for. Thanks Charles read more

I am EXTREMELY upset with the experience I had at this dealership. I came in to test drive my dream Mom suv, which was wonderful and everything I had hoped for. It was literally the one I had been searching for with all the bells and whistles. My husband thought he was cool and tried to play the negotiating game, but the sales manager came over and was only able to reduce the price by about $500. I thought that was the start of the negotiations. The sales person we were dealing with was nice and friendly and tried to talk again to the sales manager, but my husband said we should just go; the dealership was closing and it wasn't going to happen. I didn't think we were actually going to leave and was pissed at my husband for leaving while I was waiting for my brother to get there to meet us about the car. Anyways, the next morning, Friday, I called the sales person on the cell number on his business card and was in talks with him throughout the day about the numbers. The last time I spoke with him he said the number we had been talking about looks good and he believes it will be approved. I was SO excited. He said he will call me Saturday morning to let me know when to come in and do all the paperwork, since it was his DAY OFF! That should've been my red flag! I haven't purchased a car in 13 years so why did he not tell me I could put a cash hold on the car? Why as the sales expert, did he not tell me my options knowing my interest? Saturday morning I got the phone call but not the one I was expecting. He said the car had been sold yesterday on his DAY OFF. I cried for 4 days! It's been over a month and I still can't find one in place of it. It makes me feel sick when I think about it. I know it's just a car, but I never have anything nice for me. I wish I could go back. I wish I would've just bought it that night. I've literally had one hell of a time now dealing with shady salespeople from other dealerships, and unfortunately I have yet to find another one close enough to purchase. read more

While the salesman was initially helpful, toward the end of the sale I felt like I was just a burden to him. (That should have been an indication to just leave then.) A month after I bought the car things started falling apart on it. Tirapelli's was no help at all, telling me "well that shouldn't happen, are you sure you didn't get in an accident?" and offering to do things like replace the whole front dash of my car (at my cost) instead of figuring out why for some reason my airbag cover was suddenly open for no reason and maybe even working with me to fix it. Bottom line: they're shady, don't stand behind their products, and are no help to their customers once they've got your money. I'd definitely steer clear. read more