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    Luxury Auto Finder

    5.0 (1 review)
    Closed • 10:00 am - 4:00 pm

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    5 years ago

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    El Diamante Hand Car Wash & Detailing

    El Diamante Hand Car Wash & Detailing

    (70 reviews)

    We brought my husband's car--just a few years old--to El Diamante in St. Charles for its first…read moredetailing after a family referral. When we got it back, the headliner was visibly damaged and now requires a full $900+ replacement. Our appointment was at 8 a.m. on July 22. From the start, the experience was unprofessional. We were told we could drop the car off the night before using a "key drop," which turned out to be an unsecured mailbox with no signage. They claimed it was safe and under surveillance. On the day of service, we had to repeatedly call for updates and didn't get the car back until nearly 6:30 p.m.--1.5 hours after closing. When we arrived, no one greeted us. We navigated to the back to pay, only to be told about a 4% card fee at checkout--something not previously disclosed. After paying, the staff walked off without providing aftercare instructions or our keys (they weren't in the car as claimed, but still in the shop). The pickup process felt rushed and uncomfortable. After a walk in the nearby park, we inspected the car more closely and noticed extensive damage to the headliner--particularly in areas where stains had been. Research confirmed this kind of fabric is delicate and can easily be damaged by aggressive scrubbing. I immediately texted them with photos and asked for a call. The manager, Nelly, later claimed the car "came in like that"--which is false. She insisted their staff would've reported any damage and said if they'd caused it, the entire headliner would be affected. That made no sense, as only stained areas would've been scrubbed. I suggested perhaps the damage was unintentional but asked them to take responsibility and help resolve it. Nelly refused and said they wouldn't accept blame for something they "didn't do." I followed up the next morning with more photos and again requested to speak with the owner, Alejandra. Nelly said it wouldn't make a difference and instead texted me their lawyer's number. No one even asked to inspect the damage. We took the car as few days later to a reputable interior repair shop in Naperville to get an idea of how much a fix would be. They confirmed the damage was clearly due to overscrubbing and could only be fixed by replacing the headliner. Even more concerning, I found reviews from others with similar experiences--one customer reported damage the same day as ours (a cracked windshield) and was also referred to their lawyer instead of being helped. Multiple reviews on Google and Yelp reflect a pattern of damage and zero accountability. El Diamante claims on their website: "Your vehicle is one of your most expensive possessions and should be treated with love and care." Our experience was the opposite. We paid $180 for the detail plus a $20 tip--and now face over $900 in repair costs, potentially leaving us $1,100+ out of pocket. We regret trusting this business and want to warn others so they don't go through what we did.

    Fantastic full-service hand wash smack in the middle of St. Chuck! Love it! The price is fair and…read morethe work excellent. There's typically a l-o-n-g wait time, but the result is well worth it. One suggestion I have for them is to wash the inside of the windshield before the vehicle gets out into the sun - every visit I've needed a "sparkle re-do" when to get rid of the sun-smears when arriving home - a small price to pay IMO. In all LOVE this place and the great people who work there.

    Chicago Wheel Express - Grill after getting painted. Awesome hob! It looks great!

    Chicago Wheel Express

    (78 reviews)

    Irving Park

    These guys are AWESOME!! The price, the quality, the service...I can't say enough great things…read moreabout them!! There isn't another wheel repair shop around IMO that can compare!

    I brought my vehicle to Chicago Wheel Express to repair four bent wheels. The quality of the actual…read morework was excellent. After picking up the vehicle and driving it, the vibration I had been experiencing was completely gone, so I am very happy with the repair itself. There were some frustrations with communication and pricing. My appointment had previously been changed over the phone but apparently wasn't entered into the system, which required additional calls. I was also initially told the vehicle would be ready the same day, but that timeline wasn't met. I also think the fee structure could be more customer-friendly. There is a 3% shop fee for general administrative/service overhead in addition to a separate 3% credit-card convenience fee. I personally think these costs should be clearer upfront, particularly when you're already paying for the service itself. That said, when the vehicle wasn't completed when originally promised, I asked if they could provide a discount, and they did. Most importantly, they did what I brought the car there to have done. All four wheels were repaired and the vibration is gone. Despite the communication issues and additional fees, I am very satisfied with the quality of the actual wheel repair and appreciated them working with me on the final price.

    Montway Auto Transport - Car

    Montway Auto Transport

    (2.3k reviews)

    Their prices were reasonable, but I found their organization and communication to be subpar. I had…read moreto call multiple times to coordinate pickup after I learned they messed up my pick up date. Thankfully, the driver we were assigned, Barry (Barry 97LLC), was really great. He was responsive, accommodating, and kind. I also appreciated his transparency. My car was delivered intact without any issues a week after pickup.

    Our experience with Montway Auto Transport was extremely disappointing. We paid $3,229 for enclosed…read moretransport of a 2024 Porsche 911 from East Hampton, NY to Beverly Hills, CA, with an estimated 7-9-day delivery. Instead, Montway arrived with an open trailer without disclosing this beforehand, transported the vehicle to New Jersey, and left it at a facility for 8 days!!!--something we were also never told would happen. Communication throughout the process was astonishingly terrible given their reviews online. We later learned from the supervisor Lily that the original carrier had missed the pickup, yet Montway never notified us. I repeatedly requested updates and calls from supervisors that never came. The supervisor Lily ultimately acknowledged that mistakes had been made and that we had been misled regarding both the transportation arrangements and delivery timeframe. She also acknowledged that she was going to do everything in her power to assist in a refund, but the vehicle would need to be delivered first; which made zero sense. The vehicle was finally delivered on September 14, nearly three weeks after booking. After delivery, Lily with Montway told us she was working on a 50% refund, despite everything that occurred. They ultimately did not issue even that refund; their offer $100 credit..... and we declined. Lily said, it was the best they could do... The best thing THEY could have done was do the right thing considering the mistake after mistake after mistake they made. Between the undisclosed open transport and storage, significant delays, lack of communication, misleading information, and failure to honor even their proposed partial refund, this was a horrible and unacceptable experience. I would not trust Montway with a high-value vehicle EVER again.

    Freedom 1st Transportation - We service the Chicagoland area.

    Freedom 1st Transportation

    (11 reviews)

    Freedom First is only company I would really recommend to anyone for safe transportation for a…read morefamily member!!!! . The last few days have been extreme;y frustrating because of my husband's medical condition , but I found a wonderful person to help us solve the issues!! Her name is Carmen, she is" kind , understanding and empathetic", and provided great care to my husband. She is "Par Excellent!" Without her, I would not know how to take care of my husband to his center for treatment. She is Wonderful young lady!! This transportation company the dispatcher and driver provided great customer service, They are more than 5 points in this review! The owner of the company is very caring man, too! We were blessed to fine them!!! Frances

    I was scheduled to be picked up at 1:30pm in Aurora for a 2:30pm appointment in Downers Grove. The…read moreappointment was for my 90 year old father to go for his initial consult at a neuro-surgeon's office. We got 5 blocks away from the pick-up when I realized I left the imaging disc's on the counter at home. The driver told me he couldn't go back. I told him the appointment would be meaningless without the disc's. He called the office and his dispatcher Carmen said "You're already behind. No, you can't go back". So I then canceled the trip and had the driver take me back home and just drop us off. No effort was made to accommodate us at all. Super disappointed. To add insult to injury, Freedom told me they're still going to charge me. Do better Freedom 1st!

    Porsche Barrington - PORSCHE BARRINGTON

    Porsche Barrington

    (41 reviews)

    *1 Year After Purchase Review*…read more I had been in the market to buy a Porsche of some sorts, I couldn't figure out which one met my needs. The 911 is too sporty and not an ideal daily driver, the Cayenne's fuel economy is atrocious, the Panamera felt like a boat to me, but I had finally came across a model that fit my needs.... 2015 Porsche Macan Turbo in Rhodium Silver. This car had every option Macans from that year came with including Sport Chrono and Sport Exhaust (Rare on the 2015 macans). I purchased the car under the understanding that it would be similar to my previous vehicle (2017 MB C63S Sedan) yet everything I've tried to compare I enjoy more in my new car. From the jump, the car is VERY fast, not only that I have since installed an aftermarket Cobb Tuning device and custom ECU Map. My Macan was doing 0-60 in around 4 seconds prior, and is now closer to 3.3 seconds. Absolutely nuts. Anyway, that being said, I would assume my car would break a fair bit and what not because it's a sporty car, but no! No gimmicks, no scams, A+ car off the lot. I've owned the car since January 2023 and we're going on January 2024, I need to change my break pads soon. Other then that I've had an issue with the High Pressure Fuel Pump which took me 3 hours, $200, and some wrenching away to fix. Awesome! I love how these cars are designed without a million quirks and you can perform simple service yourself! Another small issue was I had blown my coolant reservoir, not to worry, I found one for $30 and was able to swap it in 15 minutes! This car has done me nothing but right so far and I'm very happy I chose this dealership to purchase with! Don't waste your time with other dealerships selling junk cars. This place is epic! My salesperson Ian was on point, very nice, professional, and even lowered the price by about $1,000 or so which in todays day and age is pretty commonly known that that is a chunk of the salesman's commission. We need more salespeople willing to get someone out the door happy, over trying to milk people for that extra $500-$1000. It was a very nice experience from the second I sat down and at no point did I feel pressured to purchase the vehicle that day, I chose to which was a very nice feeling. Overall this dealership is a very nice one, and I recommend giving them a try over anyone!

    . I went in for repairs paid 3700. That didn't fix issues - 2012 cayenne. I was quoted 17000 yes…read more17k for transmission repair. Overall I spent 9000 in repairs and junked the car a month later. They wouldn't help me and offered 500 for my car. I paid 5k in repairs to them are u kidding. Parts are expensive and some are not replaceable on purpose. Horrible I went bought a lexus instead. More reliable and better service. A person I met bought a porche macan...all bells and whistles. Lasted 5-7 years and she was given 5k for the car. Do not buy porche unless its new. Even then you need to br willing to lose it all. I was told this by a kid working at boot barn near me. Her mom lost a ton on a new macan. This is not a made up story! Please stop giving that company anything!

    Luxury Auto Finder - autoloanproviders - Updated October 2026

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