Ken Ugo was absolutely great. Highly responsive responding to multiple emails (essentially online negotiation) at night, a great pleasure to deal with when I visited the dealership. A+ buying experience. read more

If you ever step foot in their dealership, DO NOT give them your phone number. After taking several Hondas for a test drive, I clearly told the sales person that after comparing the two, I liked the Toyotas better and would be buying one of them. I am now up to 5 phone calls in just over 24 hours from different sales people and "customer service reps". This is harassment! What part of NO and stop calling me do they not understand? read more

Since I bought my Honda here, I've been coming to get all of its routine services done here as well. Recently, I had air conditioning issues and instead of a single, high priced solution from Honda, I received all my options and costs, in order to fix the issue temporarily or permanently. Ron Kappes was great to deal with. He was honest and fair with our options and felt like he was giving us advice as if he was in our shoes. Usually car service experiences are not without anxiety wondering if your car will be fixed right and at a fair price, you won't have to worry about an anxious experience when you deal with Ron. read more

I was looking for a Civic Type R so I called Mcgrath Honda in Elgin and a Few other dealers in the area and let them know I was interested in the car and would like them to give me a call when it came in. Finally I got a call from 2 dealers who had a car coming in, Planet Honda in Matteson and McGrath in Elgin. While I was on my way to Matteson, McGrath called me in my car and told me whatever Planet Honda did for me they would work with me and beat their deal. The customer service rep at McGrath assured me they would work with me to put me in a Type R today. So I drove to Elgin and the civic R was on the showroom floor.A Friendly female salesperson greeted me and my girlfriend and I told her my story,so we start some paperwork and she walks over to the manager counter, she comes back with a manager who looked annoyed and he told me there was a $10,000 markup on the car! They bullshitted me on the phone and got me to drive there and then he told me this gouging story about how he has no choice and it's a hot car and whatever. Why didn't they just tell me on the phone and save me a trip? I told him that I could pay a small amount over sticker like 2 grand but he still insisted on the $10,000,unbelievable. This dealer is a greedy dealer only interested in pulling your pockets inside out and stealing your lint. I will never go back to McGrath Honda in Elgin. read more

I worked with Dennis on a new car, he was the best. He made it so easy and fast to buy our new car, if your going to buy a Honda make sure you find Dennis!!!!! read more

I had a 10:30am appt with service to replace my recalled air bag. After verifying with 2 service techs that it'll only take an hr, I'm still sitting here 2.5 hrs later. I arrived on time and am thoroughly disappointed & frustrated that I'm still here. The service here leaves a lot to be desired. I'll never be back. I expect my time to be valued just like I did theirs. Never again. read more

Great and fast service. McGrath Honda and Sujit worked with me to match the price of a competitor. The service department is clear and timely. read more

When I purchased my new car from McGrath Honda, one of the amenities touted was free automated car washes for as long as we owned the car. Little upc sticker was attached and we were told just pull up to the car wash and we could go through. Before the beginning of this past winter, the posted that for safety, you would need to pull up to a sales Dept and a valet would take your car through the wash. Quite the hassle but understandable for winter. Now that summer is back, we called to find out if they were back to normal operations and we are told no and there are apparently no plans to return to that practice. I'm sure this cuts down on the number of car washes and the "safety" issue was just subterfuge. I won't be going back to McGrath for service or to purchase a new car. read more

Always fair pricing for sales and service. Qualified service technicians. Friendly staff. Great certified used inventory. Just watch the typical upsells during financing. read more

I recently purchased a used 2015 Buick Encore from McGrath. They had a nice selection of used cars for me to look at. My salesman, Blake, was knowledgeable and patient with me while I decided between 2 cars. My finance person, Lee, was also knowledgeable and efficient. I love my new car and would recommend this dealership to others. read more

Shady is the word for this place. We started looking on a Friday , left our name and number saying we would return on Saturday. We were harassed all day Saturday, at least six phone calls. Returned and decided to proceed. We were told because it was Saturday - the banks would not be open, so we filled out the applications and were told that the car would be all ours on Monday. We called dozens of times on Monday and went in - the salesperson we worked with was not there. No one returned our phone calls. The same thing on Tuesday. Wednesday we decided to take our business else where. When asking about our deposit, we were told that it could take several days. Do not go here. They are shady and only out to get money, not earn business. The best thing about this place was the coffee. read more

I should first say what's good. I got a Honda Fit at the price I expected, and was not overtly ripped off. The sales person and the manager were not bad guys as far as I know. I have the car now and so far it is not giving me trouble. The experience of buying it, however, was disappointing and in some ways, upsetting. First of all we were made to wait a strangely long time at different intervals of the experience. We waited about two hours between making the decision and getting someone to show up to close the deal. We were not sure why. Another sales person finally showed up, saying his job was to get us out of there quickly; then he takes us into an office, closes the door, and tries to sell us an expensive warranty without making it very clear what the cost was and what the warranty would cover. When I refused to buy the warranty, I felt the friendliness was over, and got a very uncomfortable feeling that all that friendliness was phony. He left the room and brought back a manager to work on me some more. I had to argue about it until I said I don't want to talk about it anymore. We felt our salesman was not being totally honest about the trade-in value of our old car, and left the room and came back, as if he were consulting with service, but this may not have been so. We were not told the truth about when the car would be available after we bought it. We had to have someone from the dealer drive it to our home. There was some little part (not an important part, however) missing which made me have to bring it back in the dealer--so it really wasn't ready after all. Lastly, we got a really hard time about a second key. I would have thought that two keys was standard issue, even with a "used" car. But the agent said he couldn't get the second key from the previous owner. I thought, that's not my business, but you could make a copy of the first key at your facility without charging me for it. Then he took a long time to call me back, even after I stopped in once. He even recommended I go to a different dealer to get a copy of the key. So that took me another afternoon--having to go into Schaumburg Honda and wait 2.5 hours to have a key made. To sum up: Even though the car is good and what we paid for it is fair enough, they didn't take care of us, and didn't seem to care that our experience was so unpleasant. And for that reason alone I would not want to go back there nor would recommend to anyone else to go to McGrath Honda of Elgin read more

If your looking for terrible customer service, this is your place! I would NEVER consider buying a car from people like this. The finance manager told me my car was "junk" and I was "crazy" to think I could get more for my trade-in than what they had offered. I even had the NADA and KBB trade-in values in front of me and he said I better check my sources. Really? The BANK uses NADA guidelines-NOT ME. The guy even said "We don't sell high mile cars like yours here. If it can't be sold with a warranty, we have no use for it". REALLY? The car I was interested in was being SOLD AS IS-NO WARRANTY, so he LIED to my face. I had CASH to pay for the car and they treated me like DIRT. I was so upset by how this man treated me I had to get up and leave. He just said "BYE". I almost burst into tears but I wouldn't give him the satisfaction. I have worked so hard for everything I have in life and to be treated like a stupid piece of trash makes me angry that anyone would be willing to settle for service like this. If your looking for quality, trustworthy service- where they treat you like family-DONT GO HERE. WARNING- GREEDY JERK ALERT -DO NOT DO BUSINESS HERE! read more

We bought a used car from McGrath Honda. Anthony was very helpful, knowledgable and made it a smooth and pleasant transaction, Anthony even replaced a lost secondary electronic key for free. We would use Anthony again when purchasing another car. Thanks Anthony read more

Update: Derek called me to tell me that he saw my review of the dealership on Yelp, and wanted me to take it down. He then told me that his manager would not be Willing to work with me on the keys until the review was deleted. I told him I would like to return the car due to false advertising and Derek then proceeded to laugh at me over the phone. This dealership is unbelievable. Still no keys 2 weeks of ownership. I went to check out a used 2010 VW from McGrath Honda. I am 23 years old and this is my first car buying experience. I was standing outside looking at the car for 15 minutes and nobody came outside to greet me. I went inside and asked to see a salesman and was helped by Derek S. He talked to me about the car, how the price was final, about the McGrath advantage, and specifically told me the car came with a 2 year/ up to 100k miles warranty. On cars.com the Ad said the vehicle came with an extra set of snow tires and wheels and 3 sets of keys. Cool, the car had summer tires on it and I was glad I wouldn't have to shell out money for winter tires anytime soon. So a couple days later I bring my dad in to look at the vehicle with me. The TPMS light was on as he pulled the car in. Derek brings me out back and shows me the winter wheels and tires, only to find that they are actually bald all season tires with curb rashed wheels. I tell Derek I was disappointed as the ad clearly stated "winter tires" and he told me that "at least it's something" and that "two look good." I brush that off and go back inside and talk to the financial guy. It's in the office when he tells me that I should buy an extended warranty. I mention Derek said it had a 2 year warranty on the power train, and the guy then tells me the 2 year powertrain is only good on Honda and Acura products. Thanks Derek. I like the car enough to go on with the deal. When everything is set. I get to the car and ask for the other 2 sets of keys. They tell me they only have 1 set. After showing them again the online ad, they tell me to give them a couple days to contact the previous owner of the vehicle and try and get them for me. The next day I call Derek and he tells me they left the previous owner a message. I ask if I can come in and get in writing that they owe me 2 more sets of keys. Derek tells me that his manager wouldn't go for that, and to wait it out. I then tell my father this, and he gets mad and gives them a call back. My dad speaks with Mike Z who tells him that if they can't track the two keys from the previous owner, that they will then get me the keys. This was Wednesday. I call Derek back the following Tuesday and ask him about they keys. He tells me he needs to talk to the salesman who took the car in on trade, and then will call me back. He also tells me he found a box of stuff at the dealership that goes with the car and that I can come pick it up. Derek calls me back and leaves me a voicemail at work. He tells me that they have contacted the previous owner but he lives in Chicago and it's hard for him to get out to Elgin. Derek then informs me that the previous owner was curious if he could have back the shift knob in the vehicle and replace it with the stock one, and then tells me that might "motivate" the previous owner to come out here. At this point I'm furious that they can't have these keys mailed to the dealership, have someone pick them up, or even make me new sets of keys. I call and ask to speak with the manager, Dave McGrath, who I leave a voice mail to. He never calls me back, but Derek does the same day and tells me that the previous owner shipped 1 key, and can't find the other. I ask to speak to his boss Mike Z and tell him I want a total of 3 keys, per the Ad, and I want all of them reprogrammed just in case the previous owner still has 1. He brushes it off and tells me I have nothing to worry about, and then tells me that the previous owner feels bad and is gonna bring a box of parts that "might excite me." So it went from Derek saying he found a box of parts to the previous owner is bringing the parts in. I don't want parts Mike, I want my keys. He tells me that if I don't want the box of stuff, they will keep it and then get me a new key. This is the absolute worst experience I have ever had purchasing anything. Instead of just making me happy and giving me 2 extra keys like the ad online said, the keep giving me the run around and trying to give me other things BUT the keys. This all happened tonight. And to have the balls to tell me giving him the shift knob back would motivate the old owner to bring the keys in?! That is absolutely absurd. I've had the car for 2 weeks now. I will absolutely never shop from this dealer again and make sure nobody I ever come in contact with does as well. I hope this helps anyone looking to buy a used car from McGrath Honda Elgin read more

If I had read these reviews before I bought my car, I would have never gone to McGrath Honda in Elgin. The only reason I came out of the experience unscathed is because I was hell bent on not getting screwed. Looking back, I should have just walked out on principle. I am normally a very considerate, kind, and empathetic person, but this place brought out my don't-f-with-me side. It started with a new sales guy. We test drove the CRV, and having had two CRVs before, I knew what I was getting. My previous CRV was no longer drivable and I sold it to a mechanic who was going to fix it up in his spare time. In the meantime, I was renting a car to get to work - which was not cheap. I needed a car and the advertised sticker price was good. I began negotiations with the sales guy and things went in the typical annoying way of used car sales. But it was reasonable. Until the top sales manager came into the picture. The sales manager came in acting like he was pissed off that the younger guy had made me a reasonable deal, when of course, the sales guy had gotten approval from the floor manager at each stage of our negotiations. Our deal was to come down from the sticker price and replace the worn tires. It was a fair deal for both parties. I certainly wasn't getting a steal, but I wasn't getting screwed. The fact that I wasn't getting screwed didn't seem to suit the sales manager. He came to me and my husband to present a worse deal. I said, "I already made a deal with your own sales person and you want to come back with something worse?" At that point, I was ready to walk. He said, " He's new, he doesn't know what he's doing." I told him that he shouldn't have sales people making deals if he wasn't going to honor them. If we didn't proceed with the existing deal, it was time for us to leave. He finally conceded as I was getting my coat on. I wanted to be sure the new tires in this deal weren't going to be the lowest grade possible, or pre-driven used tires, so I repeated several times, "And you're going to put all new, high grade tires on?" His first response was, "All four tires will match." What an a**. Until I heard the word "new" come out of his mouth, I didn't shake on the deal. After we shook on the deal, my husband had to take our son home. I sat around for at least an hour after that. Finally, in my third hour there, I was brought to the finance department. That's when they really revealed just how slimy they are. I sit down and notice there are cameras, and quickly realize this isn't finance - it's sales on steroids. Or crack. Take your pick. This is the first time I'd ever dealt with a commission-based used car dealer (previously bought from individuals and CarMax). But it wasn't the first time I ever had to deal with a-holes. Apparently, the guy was supposed to be cool or something, and tried to use peer pressure. Come on. Like I give a rat's a** what they think socially. He tried over and over and over again to try and sell me the extended warranty. I finally told him, "I am not going to spend one more dime than what I have committed to spending. It's not going to happen." So fine, I thought I was done. But no - the worst was right around the corner. He printed out a copy of my sales contract. And guess what. It had the sticker price on it. By that point, it was 11pm, I was tired, but I was so outraged that they tried to trick me, I said, "Absolutely not. This is absolutely not the right price. Why would I buy a used car at the sticker price? Who does that? You can fix the price or we're done." I honestly should have left then. But I was determined not to let them wear me down. I could leave with a good car and a good deal as long as I caught them at their game. He scrambled and went back to the sales manager, and returned to change the contract. So we were on our second contract. By now, I was not going to let a single thing get by. I didn't care if I was going to be there until 3:00 in the morning, I was going to get out of this okay. While I was reading this second version VERY carefully, the finance guy goes, "Who reads anymore?" I responded: "I do." And then there it was - another "mistake." I told the sales guys and the finance guy a total of four times that I did NOT need plates. Surprise, surprise - there they were in the second contract. On to the third contract, and they made another "mistake" with the IOU for the new tires. I finally signed the fourth contract and left in the CRV at midnight. I've gone back for the tires they owed me, and haven't been back since. I'd rather pay twice as much somewhere else just to never go back to McGrath Honda in Elgin ever again. Unless you're willing to risk beating them at their relentless game, save yourself the absurdity and go somewhere else - anywhere else. What a bunch of jerks. read more

I took my wife's car in for an oil change here for the first time. Everyone was very nice and professional, especially the woman that greeted me. The only reason I took a star away was because of the cost. That's to be expected with a dealership though. read more

McGrath Honda elgin I recently bought a 2016 Honda Pilot at McGrath Honda in Elgin. My salesman, Anthony Juliano, provided a stellar car buying experience. Anthony was not only patient with my timeline, but also listened to my specific needs and requests regarding the amount of time it took to sign the paperwork and pick up the car. We worked together via email and phone to get the paperwork ready before I arrived, then Anthony moved swiftly to make sure I was happily driving my Honda Pilot out of the dealership in a very short amount of time. Every associate that I encountered at McGrath Honda was polite, knowledgeable and helpful, which allows me to easily recommend this dealership, and especially recommend Anthony Juliano as your salesman. read more

My wife and I were looking at the 2016 CR V, which we compared with various other makes. We worked with Anthony at McGrath and had a great experience. There was no pressure from him at all and he was very pleasant to deal with. The price seemed reasonable and so far they have met all their commitments. We went through the finance manager who tried to sell an extended warranty, and he was not upset when we declined. The process was fairly quick and painless. Anthony was great to work with and made it a pleasant experience and we would work with him again. Bill McLaughlin read more

First off, I'd like to preface this review by saying that I am a car salesman myself. I did not reveal my occupation when I went because I wasn't sure if that would help or hurt me. I've been to many dealerships in the past and have many friends in the car business, so I know how all the games work. I went in with my girlfriend to look at a used 2012 CR-V that was priced very aggressively. I worked with a salesman named Brien. Brien was obviously new from the moment I met him, but he was nice and professional. The issues started when we sat down to work the numbers. I pushed for a discount here and there and would get nothing. Eventually, I managed to get a measly $250 discount off their scumbag, lazy-eyed, lonely sales manager Julian, IF and only IF we financed with them (later I found out it is ILLEGAL to offer two different prices for financing with or without them). I agreed to take the discount and finance through them IF they could match the interested rate of my credit union. While we are going through the application process they ask us for proof of car insurance, which we were unable to provide because our insurance company was closed. After at least an HOUR of them trying to get us to sign up with a random insurance company I got worn out. Eventually, I got tired of the games and told scumbag Julian that I would pay ASKING PRICE and go through my own financing and that I would put a deposit down that night and come back for it the next day because my credit union was closed. Julian was obsessed with getting us to finance through them. He told me that legally I couldn't drive the car off the lot without giving them proof of insurance even if went through my own financing. YOU DON'T NEED PROOF INSURANCE ON A CASH DEAL, but Julian kept lying to my face saying that we did. My girlfriend was brought to tears and had to step outside for a while, while this whole thing took place. AFTER HOURS of being there, I told Julian that I was NOT going to sign up with some random insurance company just so they could finance us and that I would put a deposit down and be back the next morning for the car, after I got the check from my credit union. He told me that they do not hold car's for people because someone might show up before us want to finance through them, in which case, they would make more money. After I told Julian to print me a buyers order, we walked out. I don't know who made Julian a sales manager, but he is the worst I've ever encountered. The whole time he treated us with contempt, probably because he pre-qualified because of our age. We had $11,000 in our pocket ready to put down. I've never met a manager who would let a deal walk out willing to pay ASKING PRICE and put a deposit down. DO NOT DO BUSINESS WITH McGRATH HONDA not at all dealerships are this bad. In the end, We decided not to ever return. This ended up working in our favor because a few days later we purchased a 2013 Honda CR-V elsewhere with half as many miles, warranty and squeaky clean CarFax for less money! read more

A big kudos to service consultant CJ Nemec. He was so helpful this morning when I had to drop my Honda CRV off for a tire replacement thanks to Elgin's road construction!! Car was finished and ready when he promised!! Thanks, Lisa S. read more

This rating has more to do with the sales consultant than anything else. It has just been 3 days since I purchased a used Honda Pilot from McGrath Honda in Elgin, so it will be awhile before I can rate the dealer. I still have some issues. But I can tell you that Ken Ugo, the sales consultant who helped me select my certified used car was an excellent ally all through the purchasing experience (which is always akin to combat). He cared about the customer, which has been rare in my experience. read more

There should be a zero star option! I brought our 2008 Accord to McGrath Honda on Thursday, May 23, 2019 because the battery light kept going on and off. When I drove into the service center the service technicians asked if I was there because of the squeak coming out of the car. I told them no, but that they could look at the squeak, as well. I told them that our main issue was the battery and not to do anything with the car until we knew what was going on with the battery because the car was 11 years old and almost 175,000 miles on it. They called us back on Friday, May 24th to let us know that the brakes and rotors on the car needed to be replaced and that they ran a diagnostic (I believe is called a GR8) on the battery and that they couldn't find anything wrong with it. They told my husband that they scraped off some rust and cleaned the rods and that it was fine. We told them to replace the brakes and rotors since they said that they found nothing wrong with the battery. We picked up the car Saturday, May 25th and paid $1100.00 for the brakes and rotors. On Tuesday, May 28 I called because the battery light was coming on and staying on significantly longer. I asked exactly what the diagnostic test for the battery said and they admitted to me that although they charged me for the test, NOTHING WAS EVER TESTED REGARDING THE BATTERY!!!! In other words, they took our money (roughly $85) to test the battery and run the diagnostics and never did it. They apologized and sent someone over to pick up the car and give us a loner so that they could run the test we already thought they ran on our car. The service manager, Kellie, the said, "For your information, we let go the service person that was helping you on Saturday." Why she felt the need to tell me this I can only assume is because he obviously was not doing his job correctly. He shafted us, but it does not matter to me that he was let go, McGrath Honda hired him. It is their job to rectify his mistakes. Keep in mind that we had already put $1100 into the car 3 days prior under the assumption that the information they gave us regarding the battery was correct. They called me this morning May 30th, to inform me that the car battery light was going on because it needed a new spool valve and alternator to the tune of $2000! The car is not even worth $3000. Why on this earth would anyone put that much money into an 11 year old car that was in 2 accidents and that has over 173,000 miles on it? I told her that this whole thing was ridiculous and that had the run the diagnostic test that they charged us for in the first place and found the problem with the battery, we would have just sold or scrapped the car because it is only worth $2300. I told her that we would NOT have gotten the brakes or rotors fixed had we known that the alternator and spool valve were bad. She insisted that we need the brakes and rotors done regardless because the brakes only had 1mm left on them and were not safe. After NUMEROUS tries trying to explain to her that had they run the test in the first place, we would not have gotten anything done to the care because of its value, she still couldn't wrap her head around the fact they they basically stole $1100 from us for brakes and rotors that will never be used. She offered to drop the price and that we would ONLY have to pay an addition $1200. Are you kidding me? She can justify spending a total of $2300 on a car that is worth about just that. Absurd! Then Kelly had the audacity to say that even though they did not run the test that the light did not go on while they had the car and that they couldn't keep the car indefinitely waiting for it to go on. They originally had the car for less than 24 hours the first time to let us know that we needed the brakes and rotors. I wasn't aware that indefinitely meant less than 24 hours. So, to sum this up, we now have a useless car that we cannot drive with brand new breaks and rotors because McGrath Honda did not run a test that we were charged for and lied and said that the car was fine. They then proceeded to tell us that we refused services that they suggested. Yes, we did, but had they run the test they charged us for on the 23rd in the first place and we knew the TOTAL amount it would cost to fix the car, we would not have put a dime into it. Who else have they charged for doing diagnostics that were not done and who else have they scammed? In hindsight, they probably did the diagnostic, knew we wouldn't put the money into the car, LIED and said the battery was fine and said we only needed the brakes and rotors so that they could make the extra $1100. Don't walk...run from these thieves!!!! read more

I issue on my Honda Automobile that other location won't fix it and I decided to take it to McGrath Honda of Elgin talk Joshua Kock and Ron Kappes they took care of it and fix it at the same day. Thank you. read more

All the staff was very friendly and caring. Had very nice experience in my visits while shopping for a van. Was offered meaningful choices. Requested pictures of under-hood and all tires. Our helpful Sales Executive provided these so we knew what to expect before we could drive all the way there. The Sales person also was very helpful and accommodating through out our 3 test drives. The Sales Manager understood our concern with a vehicle and went above and beyond to ensure the concern was addressed. The Finance Executive was very courteous and knowledgeable. He explained things clearly and made the entire process look easy. Overall, great people and service. Would recommend to anyone looking to purchase or service their car. read more

I live in Milwaukee but traveled to Elgin to purchase my Honda because they had the vehicle with the specifications I wanted. I didn't realize when I signed the purchase agreement that the remote start I bought would need to be installed at another time because they need about 5 hours to complete this. Over a year later I finally had a day off of work to get down to Elgin for this installation. They told me "We Owes" are only good for 30 days, however, they honored it anyway and in this cold and frosty time of year it has been a life saver. Thank you! read more

I would like to commend Carlos, in the pre-owned sales department. He new that we were in search of a White Buffalo, in terms of needs, wants and payment options. He was very enthusiastic, extremely knowledgeable and a joy to work with through the whole process. With his help, we were able to find that car at McGrath Honda. I am grateful to have had this experience, and it was among one of the best car buying experiences I have had during the course of my lifetime. Big Shout Out to Carlos !!!! read more

McGrath Honda is exceptional when it comes to treating people right. I was so surprised when kelly McGrath greeted us when we arrived. What a class act!!! From price to facility to the car buying experience this place should be considered by everyone! No games, very honest, it's all about the customer! Darek smorez was really knowledgable and not overly pushy - just wanted to help me find the right car for my budget. Check them out! read more

I was really nervous about buying my first car! I went to a couple Honda places but when I got to McGrath It was so different. They really took the time to show me everything. Dennis was very nice and knew a ton about the car. He made sure I knew how to use everything before we left. Moe was one of the managers that came out to meet us-- what a nice guy!!!!! This is a place that knows how to treat people. I would highly highly recommend McGrath to anyone looking for a car. Excellent experience! read more

I called to make an appt and the call center told me that the work I am getting done qualifies me for a loaner. I called and got the bad luck of getting the service manager Dana. Not sure how or what qualifies her as a manager but someone needs to train her on manners and how to deal with customers. I was my mistake I bought my car here...never again will I deal with this location and someone needs to train their customer service manager Dana. Arguing with a customer after your team made the mistake of taking the wrong appointment is not good customer service. read more

I had a Nissan Rogue for 2 years. It was spacious enough for one baby, but after having a second baby the car got really cramped. I was starting to explore new options for a car and the dreaded mom mini van came into my mind. I always swore I would not be a mini van mom, but I was wrong! I decided I wanted a Honda I went to McGrath Honda and met with Anthony Juliano. He was fantastic! Very knowledgeable and made my van buying experience very positive. The other employees were also pleasant to deal with. I highly recommend Anthony for your next car buying experience. He also has pretty cool pens and a candy jar! read more

Made an oil change appointment here when the St Charles location didn't have available appointments. My husband was standing there and couldn't get waited on with 7 service attendants, 5 were busy with other customers 2 were just standing around. After waiting for quite some time they asked him what we needed. I had purchased the extended warranty plan which includes oil changes. This is my 4th oil change and I have never had a problem getting them with no charge...at other dealerships (Highland Park and St Charles). However, at this Elgin location, not only did they refuse to honor our Honda extended service/warranty plan, but they insisted we had to get $300 worth of service done. When my husband declined and said he just needed the oil change, they said "ok, that will be $39.95". After further explaining the extended plan they told my husband he should go to the original dealer. The frustrating thing is this is a "Honda" plan, not a "dealership" plan. Needless to say we will not be back. read more

Had a great experience buying my Honda Pilot at McGrath. Blake, my sales guy, was very easy to work with, and helped me get through all the paperwork quickly so I could get back to work. The office has been great to work with and the price was fair. Great experience. read more

I walked in at 7pm and didn't leave till 12am. I couldn't believe how shady they were. I was exhausted from being there for so long I couldn't think straight. After going back and forth with the sales guy I didn't realize they rolled in the remainder of my current car loan into the new loan and still made me pay 2K on top of that for my 2008 BMW X3 which was selling online for double what I owed. They totally scammed me. When I was done with the sales guy the finance guy wouldn't let me leave till I bought their extended warranty which they couldn't even tell me what was included. Not even his Manager could tell me. They didn't know their own product that they were pushing on me. Needless to say I was taken advantage of and when I called to return the car the Sales Manager never called me back. This place will steal your money and make you wait there for hours till your so tired and drained you can't think or read straight anymore. This place has a bad reputation for scamming their customers and I would stay far away from any of their dealerships. read more

They blatantly tried to charge us for a repair covered under warranty. Brought our car here for a repair on our A/C - we knew what needed to be fixed and was told by a mechanic at Pepboys that it was covered under warranty and that Honda would fix it for free. Instead, the service staff at McGrath told it was not covered under warranty and would cost over $1000 to fix. We left to think it over (after they charged us $216 for a diagnosis that we'd already brought to them) and called our good friend who is a mechanic at another area dealership (not Honda affiliated). After our friend looked at our car, he also verified that what needed to be fixed was not only covered under warranty, but was part of a recall. Our friend called over there to ask why the service staff lied to us, and also charged us $216. He filed a complaint to Honda corporate as this was a blatant violation. It's been 4 months and we're still waiting for our $216 refund to be mailed to us - we've spoken to 4 different people who keep saying it's in the mail. Horrible, horrible, horrible service. There are too many other good dealerships in the area to waste your time and money here. read more

Made appointment online and got email stating - be on time when you drop your car off. So I was - AND still had to wait 15 minutes. Jeff was a jerk! I asked him to call with pricing. Original appointment was for oil change $29.95, but car had service light on. I HAVE to call 7 hours LATER to find out that it needed a B service and price would be $99.95. I explained YOU were supposed to call me. He said I told you price - AAhh NO YOU DIDN'T. So I have to pay more to get my car held hostage at this place. LAST time I am going there for service - AVOID THIS PLACE. read more

I am reviewing the service. I have not bought a car there. I was driving home from IU where I picked up my daughter for semester break. The car was making a noise which I attributed to the recent brake job we had done at McGrath Honda in Elgin. We were on 65N going about 60mph. I was getting off to get some coffee. All of a sudden the car started vibrating and the semi in the next lane was honking and pointing at my front wheel. At that second that wheel flew off, hit the trailer part of a semi, bounced back across my windshield and landed in a field. I was able to get to the side of the road and called a tow truck. When the driver arrived, he looked at the remaining front tire. There were only 2 of the 5 lug nuts on it! We were unable to locate that tire to examine that tire. Based on what I've learned, lug nuts were not put on or they were put on too tightly and broke off. McGrath paid for our expenses and mileage and body work. We are never going back there! ever! BE CAREFUL!!! read more

Do NOT buy a car here! The sales person, Aldo, worked with us to negotiate a 'walk out the door' price. He then went to his manager who told him/us that the price was too low and they couldn't afford to let it go. Be aware of HIDDEN charges -- at the last minute -- they included a line, "McGrath Package -- $600" this is their service where for one year they change tires, repair dings, fix your windshield. In the online advertised price, this was included with the cost of the car. In the showroom it was an additional line item. Aldo and his manager give new definition to sleazy used car sales people. DO NOT BUY A CAR FROM THEM. read more

The staff was very friendly, helpful, and patient with me. Michael Malak, from sales, went above and beyond in helping me with the purchase of my vehicle and I couldn't be happier. Thanks! read more

Ok. I was in the market for the last 6 months to buy a Honda HR-V. I went to McGrath Honda in Elgin and spoke with Michael Malak, about the newest Honda SUV. Well, Michael was not only helpful and knowledgable about the vehicle, he told me that if I ever had any questions, to just call him, and if/ when I was ready to purchase just call him or drop by... No pressure, No bull. Well after 4 visits to Michael, and careful financial planning, I went home with my new 2016 Honda HR-V. So don't waste your time at other dealerships, if your looking for a new or used Honda, go see Michael Malak @ McGrath. You will have a pleasant buying experience from a true professional. read more