Sheila was very honest, answered all of our questions, and didn't let us leave until we were happy with our monthly payment. Would recommended asking for Sheila to support you with your next car purchase! We would recommend this Kia location to our family and friends. read more

My wife and I found ourselves in a position where we needed to provide a car to our son in college and decided to give him our existing sedan and get ourselves a new SUV. We had about a week to play with, enough time to do online research based on our budget and needs without any need to be rushed, and after the initial research and a few test drives, we settled on either a Sportage Hybrid or a Tucson Hybrid, which are essentially the same car with a few tweaks and trim packages that aren't quite apples to apples. We had test driven the Tucson Hybrid first, determined the trim package that was right for us, and got a quote from them. The sticker price was between $38K and $39K, we were putting $5K down, and Hyundai was offering 3.99% financing for 60 months, and our monthly payment came to about $615 a month, which a quick bit of calculation confirmed to be about right. Then we went to Elgin Kia. We test drove a Sportage Hybrid with the SX-Prestige trim package, sticker price was $39,850, we had the same $5K down, and they were offering 1.99% financing for 60 months, so despite the sticker being between $1K-$1.5K more, a 2 point drop in APR should have made the monthly payment a bit lower than what we'd gotten from Hyundai. The salesman sat down across from us after the test drive, pushed forward a sheet of white computer paper with rough, non-specific handwritten notes regarding the car, and the numbers $850 a month with some ill-defined 3 years maintenance package, or $820 a month without the package, but we were strongly recommended to take the package. Now, taking the sticker price, tacking on a couple extra grand for the additional costs there always are, removing the $5K down payment, dividing it up between 60 payments, and taking on the 1.99 APR, the monthly payment SHOULD have been roughly $626, maybe a little less, maybe a little more, I openly admit to guessing at that $2K extra, but ballpark, that monthly payment is about what it should have been. Doing that math backward, starting at a monthly payment of $820, I came to a sticker price of $51,240. When we pointed out that this number was almost 30% too high, he did the 'talk to the manager' thing a few times and came back saying that they were willing to bend over backward to get their number down to the monthly cost quoted by Hyundai. Obviously, we're going with the Tucson. If you go to Elgin Kia, bring a calculator and trust your own math. Better yet, don't go to Elgin Kia. read more

I worked with Kostya Reznik, who worked very hard for my business. He knew I was looking for a very specific used vehicle, and he checked in with me every couple of weeks to answer questions and update me on inventory. In the end, I did not buy from him, but he earned my respect nonetheless. He is knowledgeable, hardworking, thoughtful, and respectful. He will work hard for you. I ended up purchasing a pre-certified Kia Niro PHEV from another dealer, but if I were shopping new inventory, Kostya would be my first call. read more

Watch out when you take your car here been doing a oil test paid 200$ so they could send some stupid pictures to Kia so we could move on with the warranty this fuckin dumbass talking about they still need the oil reports from the previous owners what the fuck was the point of paying 200 fuckin dollars for this bitch to still need the fuckin pictures this is a place to come if you wanna throw your money away fuckin idiots read more

Our experience started with interest in a used 2023 Jeep Grand Cherokee Limited, Blacked out package on their lot. During the interaction with the sales person (Jordy)we felt comfortable with the customer service we were receiving. We did not purchase the same day as the test drive. The sales person was aware of our indecision and that we would let him know if we decided to purchase the car at a later date. The next day text messages started which appeared to be from the sales associate we'd talked to the day before, but in reality the messages were from a manager pretending to be our sales associate. He was asking if we were coming in to buy the car. We knew our salesman had the day off so when we went to meet with Jordy the next day we spoke about the unprofessional imposter text messages we received and that it was unacceptable. The sales associate was allegedly unaware of the deceitful exchange I'd had with his manager and assured us the communication from that point on would be through him. After the sale was made and the paperwork signed, on our way out the door, Jordy turned over ONE key fob to us when we were told there were 2. The other fob is our responsibility to replace. Now after 25 days with the car we have noticed the tire rims peeling to reveal the black appearance package is a fraud. We reached out to the "sales manager" (L. Evans) and his response was less than sympathetic or helpful. He accused us of potentially altering the car after we gained possession, so there was nothing he could do to satisfy our complaint. This dealership has been deceitful and full of untruths. I do not recommend buying a used or new car from a place that doesn't have integrity. They don't deserve your business. read more