The entire process was smooth and simple. Cailyn was a fantastic sales consultant and made me feel…read morecomfortable and confident about my purchase. I would highly recommend McGrath Honda!

Amazing service, was greeted as soon as I walked in, great hospitality as well highly recommend…read moreJaime Esquivel.

I have been a customer since I bought my first and second Mazda3 on Chicago St. This week I…read moretraded in my 3 hatchback for a very fair price and drove off in a beautiful, used Honda Accord. Miles was the product specialist who worked with me on the purchase and I couldn't be happier with that. Miles has incredible customer service skills, an awesome personality, and is just a good guy. I absolutely recommend seeking him out when you decide to buy your next car. You too will drive away with a smile, knowing that you got a great deal from a great person!

I am updating my review to reflect my personal experience…read more After my recently purchased vehicle was declared a total loss, I communicated with the dealership in an effort to resolve the issues surrounding my purchase. On July 14, 2026, I received an email from the company's President and CEO. In that email, he wrote: "Your total loss is not our fault and not our responsibility." This is a direct quote from the email I received, and I have retained the original email. In my opinion, this response lacked empathy and professionalism, especially given the circumstances. Others may view it differently, but I believe it speaks for itself. This review is based solely on my personal experience and on written communications I received. I encourage prospective customers to consider this information and draw their own conclusions.

Just needed a wiper blade... pretty simple. Parts manager…read morecame to the desk within 10 seconds of ringing the bell. Had it in stock - and shockingly cheaper than online. VW uses dumb locks for the wiper blades so literally no parts stores have them. Have to grt them from VW or online. For that we drop a star. Haha. For the place itself this visit in particular was fine. Quick, cheap like $23, and on I went.

While the front-line sales and finance team members were respectful and maintained consistent…read morecommunication, the overall operational processes revealed significant failures in quality control, transparency, health and safety, and post-sale support. To improve customer satisfaction, protect buyer safety, and prevent similar issues for future patrons, the following corrective measures should be addressed: 1. Pre-Handover Quality Control & Sanitation Standards Implement a Mandatory Readiness Checklist: A formal pre-delivery inspection should be signed off by a manager prior to customer pickup. Simple safety and maintenance alerts--such as low tire pressure warnings--must be resolved before the vehicle leaves the lot. Enforce Rigorous Detailing Standards: Vehicles designated for detailing must be thoroughly cleaned and sanitized. Leaving debris such as sunflower seed shells on the floor poses a severe health hazard to customers with life-threatening nut and seed allergies, in addition to reflecting poorly on your detailing team. 2. Vehicle Disclosure and Inspection Integrity Document and Disclose Vehicle Damage: Physical defects, such as cracked windshields, must be identified and disclosed to buyers prior to finalizing paperwork, with clear, written plans for repair or replacement provided upfront. 3. Alignment of Fueling Policies with Vehicle Requirements Provide Manufacturer-Recommended Fuel: The refusal to provide adequate fuel because a vehicle requires premium grade is unacceptable. Dealership policy should ensure that all vehicles delivered are filled with the correct fuel type specified by the manufacturer. 4. Post-Sale Tracking and Interdepartmental Communication Centralize "We-Owe" Commitments: Promised post-sale additions (such as window tinting) should be logged into a tracked management system with assigned representatives and clear timelines, eliminating the need for repeated customer follow-ups. Standardize Support Responses: Establish strict protocols for returning customer calls within 24 hours and ensure all departments provide consistent, accurate information regarding post-sale service appointments.

They Stepped Up. Brought the car in for regular maintenance…read moreand received text that said "immediate action was required". I called an my service advisor told me the work had to be done; sent me an invoice for cost and as I had a trip scheduled; I said do it. And that's when it all fell apart. 1. Part of the work was under warrantee, he wasn't aware of at first. 2. Then he told me they could not make repairs due to not having the parts. 3. Then it changed to he couldn't get car in because service team had the next 2 days off, 4. Then it was the car wouldn't be finished as the silicon had to harden. 5. I asked if I could make a 1400 mile trip with the car as it was, and he was like sure thing. Needless to say, I left feeling unsafe to be driving that distance and so I rented a car. It nagged at me~ did the car need immediate action? I called when I returned from my trip and spoke to Rich the Service Manager. He listened to my concern ; I had left with my car not having been repaired and I no longer felt safe driving it. More importantly I no longer had confidence in Brilliance Subaru. Rich stepped in and stepped up. He explained everything and listened to my concerns about "immediate action required". I told him, as a woman who does long distance driving~ any kind of driving, it's more dangerous if I break down on the tollroad. I need to feel safe in my care. I need my service advisor to tell me the truth about my vehicle and my safety. Rich made sure all the repairs were done and that my car was working. He apologized for the miscommunications, and I left feeling "safe". Brilliance fixed my car, explained it all, and I left on my next long distance trip in my own car, not a rental and it performed amazingly.

I actually enjoyed buying a car! From our Salesman Joey, to the Finance Mgr. Dan it was a very easy…read moreprocess. We were treated respectfully and no dishonest/high pressure sales tactics. Thank you for making our purchase so easy.

This is the second time I have bought a car here with Sergio. He is the best- very patient and…read moreworks hard to make sure your needs are met. Please ask for him next time you go!

Stay away from this CROOKED DEALERSHIP. They put cars in the ads that they do not carry. The…read moresalesman told me personally we do not carry those low model cars. I asked him why do you put out the ad. He had no response. I was trying to help my son with a purchase on a car that he liked there. He had purchased a lease with the promise of 12000 miles. Well, when we got the papers for the payments. They put down only 10000 miles. We had called them right away about the issue. They did not return are calls, we finally spoke with them, and they refuse to fix the issue. I will never go back to this place nor will my son go there for service. Again stay away from this CROOKED PLACE.

Great car buying experience with Huntley Ford!…read more Igor (Sales) was accommodating and helpful in the buying process. I got exactly what I was looking for. It was worth the long drive to find a place that could give us the deal we were looking for and understood electric cars well!

Called parts dept,gave all the info for a passenger side mirror. Employee gave me a price,and a…read moretime frame to arrive. Asked about # of pins in the connector. He couldn't provide that info,and got an attitude,when I told him that I needed to know. These guys just want your money!!! Read all the reviews before you buy a cup of coffee from them. They lie,deceive,play with numbers,to maximize there profit and commission. BEWARE !!!!!!!

This place gets quality cars. We are happy with our recent purchase and the whole sales process…read more Will definitely check with them when ready to purchase another vehicle.

We bought my daughter a 2015 chevrolet sonic ltz hatchback from Main Street Motors. Flew from…read moreAlabama because of the raving reviews of Mike and Sheri (owners) and I see why they are so highly regarded and have been in business so long. We drove the car back to Alabama, 765 miles, no problems. We've had the car a week with absolutely no issues. If you're looking for a great car for a low price from an honest salesman, look no further.

if you think they do car inspections before they sale it then you are very wrong and never trust…read morethem at all ,

Very happy with service manager there! His name is Jerry Nepermann! He is very thorough and easy to…read morework with

Quick to respond & get out there. Very thorough report & detail in the numerous photos. His…read morediscoveries helped save me a lot of money in the negotiating process, as well as saving me out of pocket repair expenses upon taking delivery of my out of state car. Definitely would recommend!

I requested a pre-purchase inspection remotely (I'm in Oregon, car is in Chicago), and they were…read moreable to get it scheduled with the dealership, the inspection done, and provided an EXTREMELY detailed report to me via email all in record time. Tons of high quality photos and detailed descriptions of any flaws and other observations about the car. From minor scratches, scuffs and paint chips, to the bumper being repainted at some point, electronics function, driveability/performance, component condition (brake pads need replacing, etc.), they did it all. Seriously top quality work, on short notice, and at a very reasonable price. Highly recommended!!