I was worried about buying a car alone. As a single woman I was told by many friends to take a man with me to purchase a car because my lack of knowledge will make me a target for being over charged and pushy sales. My experience at McGrath could not have been farther from that. I went in on a Monday just to shop around and gather information. I ended spending 2 hours with Jerry, one of their salesman, and by the end had picked out a great car for me. It was not what I was expecting to buy, but after talking through options, my needs and my budget, I was surprised to find it was the car for me. I was shocked that in the entire time we spent together Jerry never once "sold" to me. He answered every question thoroughly and always listened to what I was saying. Two days later I returned and purchased a '13 Civic and could not be more happy. They were a pleasure to do business with and I feel confident I got a great product at a fair price. I would send anyone there and will be back for my next automobile purchase. read more

If I could give negative stars I would. Incredibly unprofessional. Dozens of phone calls unreturned, out and out lied to about timelines and possibilities. This is a HUGE purchase and they are acting as if I am bothering them. Our gut instinct was to turn around when we got there - wish we would have. Waste of time, energy AND they are dragging their feet returning my deposit. read more

Took an appointment for 12:15 but after 45 mins the advisor tells me my car is next in line. I get checked out eventually after service which in total took over an hr and then had to wait over 20 mins or even more for car to come. Service advisor was missing for 30 to 45 mins and then he comes in car. As i drive out notice a piece of stone stuck in tire which wasn't there before. The appointment was for a free multipoint inspection and they have a banner that claims they can do oil change in 35 mins. read more

Spent 6.5 hours at this dealer yesterday. The sales manager kept haggling back and forth, back and forth for 2 hrs. All I wanted was a straight up best price that he could offer, but he made me fight for every $100 dollars when in the end he gave me the price I wanted, why all the traditional negotiating, what a waste of time. Mcgrath is infamous for negotiating a deal and hitting you for the destination fee of 790 for small car, 830 for big car. So whatever you negotiate, negotiate the overall sticker price down with the destination price in mind. Also they told me they would give me 6900 for my trade in but on the bill of sale it was actually 6482 b/c they view it as a "NET" trade in value, where they are using your tax savings against you in negotiations. Never heard of this but just another indicator of the company's low integrity. I will never shop at Mcgrath EVER again! Horrible experience. Only good thing about the whole thing was a sales person named Ken, very amazing sales guy. I want to buy a car from him but it won't happen until he leaves Mcgrath. read more

Enis and Trey were both very helpful during our recent car buying experience. Made what would normally be a stressful situation for our first car into a very relaxing and comfortable time. Definitely recommend working with both men to anyone looking into buying a new or used car. read more

Anthony helped me from start to finish in buying my Accord once my lease was over. He stayed in touch and was patient when I had to reschedule the appt several times due to family commitments. Can't think him enough for his patience and help. Ask for Anthony and you won't be disappointed! read more

Service staff is so irresponsible, during my last tire rotatio they had tightened one of bolt which had left all other bolts loosen. After few days that particular wheel started making noise we took the car to Elgin Honda when they looked at the car and their technician immediately came out said that all the bolts on driver side front tire was in danger of coming out; as they started enquiring about car last service details and realized it was their mistake and started chainging their views and providing different reasons and were misguiding us from their initial opinion. Please beware of the same. read more

It was hard to get the key to go into the ignition to start my Honda. When I made the appointment, I was told what it would cost to fix. After I drove the car in, they called me back and doubled the estimate without even looking at it. read more

Great Service. Bob gave me a good discount for a 7500 service. Also gave me a last minute loaner. Car was washed and clean when I picked it up. I also bought my accord here last year and staff were all nice. will come back for next service. Thanks! read more

We purchased a Honda CR-V from McGrath Honda. After signing the contract a few days later we saw that the MSRP had been upped $175 from the sticker price. Then they credited our trade in for $550 less than we had agreed on. They also added $700 dealer options that were not on the sticker, and we were never made aware of (except in some fine print). They never apologized but after expressing our disgust, they gave us $1000 in new upgrades. Which indicates that they knew we had caught them cheating. We made a great error--we naively trusted Honda. Unfortunately, if you buy a car from them you must recheck the MSRP on the contract. Recheck that they give you what you agree to in the trade-in. And you have to ask what the extra dealer options have been installed on the car. (They never did asked us if we wanted an after market add-ons.) I would not recommend McGrath to my worst enemy. read more

BEWARE! Dealership very deceptive! I have never written a review before but the experience I had last evening has provoked me into hopefully preventing any further buyers from considering McGrath Honda of Elgin. I spoke with Carlos (internet sales rep) regarding a pilot I was interested in. It was a new arrival and what I was looking for in a vehicle. He did a walk around the car and said he test drove it. He told me it was a clean car and drove well. When asked the color of the interior he told me it was black (no photos were posted at that point) I decided, although inconvenient for me to come in on a week night, to schedule a test drive for Tuesday 4-5-16 at 7:00pm with him. I asked if someone would contact me if the Pilot became unavailable prior to my scheduled appointment. He reassured me someone would. I being someone who leaves nothing to chance decided to call to see if the car was still available a few hours before leaving for Elgin. I was told it was there. I live an hour from Elgin. At 7pm I received a call from Danielle (internet sales manager) confirming I was still coming to test drive the vehicle. I told her I was on my way. She then sent me a text stating I should contact Carlos upon my arrival. I arrived at McGrath Honda at 7:15pm. I asked for Carlos. I was told he hadn't been in all day. I asked for Danielle. I was told she had already left. Then Aniece (sales) approached us and said he would be able to help us "she" (referring to the lovely woman at the front desk) was just a receptionist. We waited about 10 min while Aniece did something with our drivers licence then said he would be back with the keys to the vehicle. He came back 20min later telling us that the Pilot that we had scheduled a test drive in was NOT in the facility. It had been taken to the body shop 2 hours prior. The body shop is off site. You can imagine my disappointment and complete disbelief that the car was not there. Why did I make an appointment? Why did the sales manager contact me to confirm our appointment if the car was not there? These situations are why car dealerships/salespeople have a bad name and buyers in general are jaded upon walking into a dealership.I would be highly skeptical of making a purchase at this car dealer. Not one person I spoke to was honest except for the receptionist. One other last detail, when they posted the photos of the Pilot, the interior was light grey. Carlos admitted he walked around the wrong vehicle...That pretty much sums it up. 4-6-16 read more

We had a great experience. First time at McGrath Honda and we were very pleased. Went in to get a certified pre owned vehicle and left with exactly what we wanted. read more

Went in to purchase a new CR-V from them in November of 2015, after speaking to a salesperson on the phone and making an appointment. Left work early with my 2014 Ridgeline and made sure to stop and ensure that it was cleaned meticulously inside and out. Got to the dealer and the guy I made an appointment with wasn't around. I was passed to someone else. I notified that person (as I did the previous gentleman over the phone) that I was referred there by a former employee and was instructed to ask for a specific sales manager. After a short test drive, I was ready to make a deal. I was trading in my pretty much impeccable condition Taffeta White Ridgeline Sport which at the time was no longer in production and we were heading into winter... Prime season to sell a vehicle like this when no one had any inventory left of them. After explaining that I wasn't going to be putting money down out of pocket I was presented with sticker price for the new car and a low trade offer. Several back and forths with the sales manager I was referred to (who by the way never even came out of his office to say hello the entire FIVE HOURS I was there) I was able to "agree" on a deal that I was mostly comfortable with. I felt I should have been offered a better price given I was purchasing a left over 2015 when they had 2016s on the lot, and was told that they couldn't do better because it was a popular vehicle... So popular that they had over NINETY (90!) of them on the lot at a quick glance of their online inventory as I sat there. After an hour and a half waiting for finance, I watched as my truck was pulled into the service bay before I even got to the paperwork phase of things. I thought this was odd, but a little bit later the finance guy came to get me. We get to his office to go over paperwork, and I notice that the "deal" I had agreed to with the manager Julian was not what was on paper. We were back to sticker price on the new car. I explained the deal and the amounts for my trade and the new car to the finance guy and he left the office to go speak to the manager. He came back and basically said the manager made me too generous of a trade offer and this was the best they could do. After the next half hour looking at finance terms and telling them I don't want the accessories or the warranty or the gap coverage I was hounded into making the warranty purchase because it made sense due to the number of miles I drive. Whatever, I can live with that and if I elect not to keep it, I can cancel it. Tried to negotiate pricing on the warranty as I did with my previous two Ridgelines and they wouldn't budge. The last warranty I purchased for my Ridgeline from another local Honda dealer was marked down to about $980 for five years and 100,000 miles. These guys hit me up for a cool $2295.00 for a seven year 100,000 mile warranty (the seven years didn't matter, I drive 20,000 miles a year so a five year 100,000 option would have been better, but they "didn't have that one." We go over the paperwork, and at this point I had been here so long I just wanted to leave with the new car. After the deal I'm presented with two sets of paperwork for my records, one of which has another $600 charge with no description which I was later told is the McGrath package... Yeah, the one their website advertises comes complimentary with a new car purchase. I left with the new vehicle and over the next two days the salesperson had texted me asking if I had the factory radio from the Ridgeline (I had replaced the basic factory CD player with a nice Pioneer touchscreen unit with Bluetooth, which the factory one didn't offer) and after informing them I could produce the factory one but I'd want the upgraded Pioneer back, I never heard from them again. I did receive several calls during the following week asking me to give them high marks on a survey from the original gentleman who didn't show up for our appointment. This past week I went in to try and get out of the CR-V (that I felt I got hosed on for an additional $1100; $500 added back to price and $600 McGrath package, PLUS a no-discount $2295 warranty and not a single hello or hand shake from the sales manager I was referred to) and I was offered a cool $9,800 less than I paid (before the extra $600 charge and $2295 warranty cost) for the vehicle 6 months ago, without a single scratch or blemish on it. This was roughly $3,000-$5,000 under KBB and NADA values. So much for all those commercials explaining Hondas hold their value more than any other brand. When I mentioned I did NOT want to work with Julian to multiple employees, none of them were surprised I said that and two of the three dealer employees I spoke with flat out told me they had heard stories like mine from other customers involving the same manager. EDIT 8/12/2016 - I cancelled my Vehicle Service Contract in person at the dealer six weeks ago and after calling to check status it was NEVER PROCESSED. Total nightmare! read more

Worst buying experience ever. After we agreed on a price of a 2013 Honda Accord they backed out of the deal and wanted to raise the price $2000..... I then walked out and bought my car at Schaumburg Honda for a fair price.... read more

I recently purchased a Honda CRV at McGrath Honda in Elgin and had an outstanding experience. Kevin Schwartz was very helpful in making sure I had all the features I was looking for in a car. From the moment I walked in the door the customer service was excellent to the time I left with my new car! Thank you! read more

If I could give 0 stars for this Honda dealer I would. BE CAREFUL...THEY ARE NOT HONEST... I spent aout 5 hours at this Honda dealer over 2 visits, chose my car, had a very difficult negotiation of price but, we finally came to an agreement on the exact downpayment and monthly payments.I was leasing a 2017 Honda Civic. I clearly asked what maintenance would be required of me and was told only oil changes. The last step was my being led into the finance guy's office to sign all the paperwork. After him going through the papers so quickly it was hard to keep up and know exactly what I was signing, and having signed about 6 documents by that point, he then told me I will be responsible for $1800 worth of maintenance fees over the 3 yr lease time, or I could buy the monthly maintenance package bringing my monthly payment way above what the salesman (Bob M. ) and I arranged. I was floored. I asked to speak to Kelly McGrath whose brother or father I think owns the business. She kept defending the antics as a miscommunication, and could not understand why I'd be upset that I was just upcharged $1800!!!!! and that this information was coming to me only after hours at the dealer, already having negotiated a firm price, and signing most of the paperwork. Such a manipulation - BE WARNED, THESE PEOPLE WILL FIND A WAY TO MAKE IT LOOK LIKE THEY ARE GIVING YOU A DEAL, BUT THEY MANIPULATE THE NUMBERS IN THE FINAL HOUR IN SOME WAY. I told the salesman as I was walking out, "I hope you can sleep at night..." I hope his fiance who is about to marry him ( he told me he was recently engaged) is aware that she is entering into a commitment with a man who does not have integrity and may wind up betraying her, too. Be warned, fiancé, and don't be surprised if he cheats on you !! read more

I bought my accord touring there. I've had nothing but problems and the car has been in for service every couple months for 2 years. Most recently bc I hit a pot hole, totally my fault, which really screwed things up. They tried to fix it and missed several issues. They even put a brand new tire on a broken rim and gave it back to me like that. After getting horrible service from them for so long, I took it to a different dealership that fixed it for a small fraction of what McGrath wanted to charge me, and that includes their "friends and family" discount for screwing it up the first time. I am upset enough with them that I'm leaving reviews as a cautionary tale, but I'm tired of trying to explain just how much they've screwed me. I even talked to the manager of the dealership, a fabulously condescending southern gent who told me he could have helped me if I'd have called before I wrote my Google review. He sarcastically apologized and was a royal @$$! When I took my car from them the last time to get it fixed by the other place, they gave me my car back w someone's burger king drink cup that had been left in my console. I even took a picture as u could still see the sweat on the cup from the ice that was in it that day. Pic attached w every review where that is an option. What a horrible way to treat people! read more

I was extremely unhappy at the deceptive advertising for the Toyota Camry I purchased. I drove two hours for a $9700 vehicle that seemed to be a very good deal. While looking at the vehicle, the salesperson was mentioning a number of feature for their cars. I was half-paying attention with my focus on examining the car. Everything seemed pleasant until the sale when I noticed $1400 worth of add accessories already installed. I started to walk off and they knocked off $500, which made the car a decent value, but NOT the deal I was expecting. Worse, after the purchase they tried to sell me on OTHER accessories and coatings packages. After a long time of saying "No", I finally made it to financing where I had to go through the whole thing again, but with regard to extended warranties! Needless to say, the whole hassle was NOT worth the trip or car. If I hadn't signed on the line, I would have left. I will never buy from a major dealership again. read more

Was first drawn in by a listing on their website for a used car. When I went in to view the car, it turns out someone had jumped the gun and put it up before the vehicle had even been inspected for sales. I was unable to test drive it that day, they promised to call me when it was ready. Two days later, they called and told me it was all ready. I went down for a test drive, got almost all the way through to the point where I was about to buy it, and found out it had not been completely inspected. Yet again, they jumped the gun. I was promised it would be ready the next day (after being there for nearly 2 hours) So, foolishly, I went back the next day. Saw the salesman right away, questioned the 15% interest rate they had quoted me, to which the salesman had no clue. Turns out they hadn't run my credit yet, and just gave me a blanket quote. When they finally did run my credit, I had been there for over an hour. This was my third time back for this car, mind you. Waited another hour to meet with financing, the guy came out twice and asked some questions, offered some excuses about the wait, and then disappeared. After another hour, I left, and immediately got a long 4-paged text from the salesman apologizing and promising a follow up, to which I never responded, and got no follow up on. All in all, I would not buy a car here. There's seemingly no communication between departments, they're unwilling to negotiate price, and the brunt of my 3 visits was sitting in silence waiting on a salesman or other representative to get back to me on a simple question, and it was just an excruciating process to go through only to end up with no car and one massive headache. read more

There is so much to say about McGrath Honda that caused me to write a review, that I may not be able to get it all down but here goes. My car needed to be serviced and I took it to McGrath because the location was convenient and the personal reviews that I had gotten had all been amazing. As soon as I walked in it was like walking into the most amazing showroom ever. It was clean, the people were friendly, and it seemed to be very organized. They knew who I was and what I might need done just by a 5 min phone conversation and had all the paperwork ready to go. They were going to have to have my car for a while so they had a loaner car waiting for me and I was ready to go. They called me to pick up my car and not only did the run of the mill service they did a full diagnostic. They found that I had needed some other work done because I am pretty hard on my cars. After discussing what needed to be done immediate for safety and what could wait McGrath came back with an excellent time-frame and great prices. I have recommended them to all of my friends not only for service but also to purchase. Just in the time that I spent there I was happy enough to purchase a new unit and tell all my friends about McGrath. Five of my friends purchased Honda vehicles from McGrath over the last 6 months and they are all as happy as I am. They have a car-wash on the premises and always make sure that your car is washed when you pick it up. Again there is not enough that I can say about the satisfaction that I have received from working with McGrath Honda and all of their staff, other than it is the place to go if customer satisfaction is important to you. read more

Absolute terrible service. No one here seems to know how to use a phone. I called over 10 times in one day, left voicemails, and never heard back. Needless to say I won't be giving them any business. Worst experience ever, sad representation for a great brand of cars. read more

UNETHICAL and IMMORAL behavior by the manager and team to make a sale in my opinion! On October 8th 2013 after my SON and I found his FIRST CAR on cars.com on the internet at Mcgrath Honda in Elgin Illinois at Randall rd and 90, I called their team and specifically asked if the car had any prior body damage or paint work done. Over the next three days I spoke with Lee Dungey 4 times about the importance to me that he and his manager and or the used car manager go to look at this car themselves to confirm it was actually a non smoker and had no body and paint work beyond the exterior trim they had told me had been replaced. I made it very clear on each occasion to tell Lee that it was for my son and it was important that it be a non repaired car with no body work because we would obviously not be happy about flying all the way up there to find a previously damaged car. After the consistent responses that this was actually a non smoker car and had no previous body work, I told the representative of Mcgrath Honda, Lee Dungey that I would take the vehicle and fly right up there with my son to Elgin Illinois from Virginia to get it. Lee Dungey at Mcgrath Honda said his managers would reimburse me for a cab ride from the airport to the dealership. (I never got that money but in fairness, I did not demand it) After immediately securing a one way flight for my son and I (1300 dollars!) and getting a cashiers check at the last minute (Lee had told me the day prior that a company check from me would be fine), we set off to get my favorite middle son's first car and we were both most excited. We arrived at the dealership after a considerable cab ride from the airport (89.00 because it was billed at time and a half) around 7:10 p.m on Friday October 11, 2013 to find the vehicle outside in the dark and we asked to have it moved inside so we could look at it in the light and immediately could see that the hood had paint and body repair. When I opened the hood there was a wooden "paddle" (like a paint stirrer) broken off and stuck in the bottom of the hood from the repair or to hold the position of the hood up so it would not be as noticeable. I immediately voiced my disappointment about spending 1300 dollars to fly 800+ miles from home - ONE WAY on a Friday night with my son and have no way home to find a previously wrecked car after repeatedly asking this very question about old damage or not. The manager Mr. Mcninney (sp?) said he was sorry and he would feel the same way but they would help in no way and I could "buy another car off their lot". It was now almost 8:30 on a Friday night 850 miles from home and no plane ticket home or vehicle to drive or rental car to get around while having a disappointed teenage son to care for and the manager Mr. MacNiny says their team is "SORRY, BUT THEY HAVE NO MARGIN" when a customer has gone to all ends to make a purchase and never cut one cent of price and done everything Mcgrath Honda asked!!!! He actually looked me in the eye and said most people would not notice the work and I was more qualified to see the "stick" poking out of the bottom of the hood than anyone. I felt like it was my fault I found it or something. I was so angry I bought the car so I could get home and have the evidence to write every day to any blog, posting board, agency, complaint site, consumer group or anyone else in the hopes that I save someone the frustration of spending their own time and money to buy any vehicle from a group that would literally and absolutely leave a guy and his son on the side of the road at 8:30 on a dark Friday night 850 miles from home with no transportation when McGrath Honda made the "mistake" of not presenting the body work beforehand. I have the car, the stick that was under the hood and accurate account of details and will be happy to answer any future customers questions hopefully BEFORE they make the mistakes I did in trusting MCGrath Honda. Joey W 804-363-1111 read more

Dealt with the Internet Sales Dept. and got quoted a firm price. When I got to the dealership they would not honor the price that I had in writing from their Internet Manager. Got up & walked out and then they tired working with me, but still not the price I was quoted. Go to Brilliance Honda of Crystal Lake. They quoted us a price and stuck with it. No hard-line sales tactics, etc. Everything ran smoothly. read more

I had to bring my vehicle in for service due to a recall. Before I made the appt on this day, I asked the service department about how long this job would take. They said 2 hrs. I made the appt for 8:15a. I verified the time once again and they said 11am. It is now 12:20pm and there was no status follow up call. I had to make the call myself and they said my vehicle would be ready by 1p. If I knew that it was going to take 5 hrs vs 2 hrs, I would've planned my ride situation better or scheduled this for a different day where I wasn't going to be busy in the afternoon. This is so frustrating not to have my van (that fits my family of 8) and the reason why I decided to yelp is because this is not the 1st time this has happened to me with this service dept. Let's hope I get my vehicle back by 1p. read more

I bought two cars in the same day. One car was bought with cash the other I turned in a leased car in order to the purchase the second. I was promised that Honda would pay the last payments of the lease and would turn the car in. They said they do this all of the time and I would have no problems. This was in June and now at the end of July I have found out that they have only just turned in the car and have yet to pay the last two payments of my lease. I now have a late payment fee, which I am assuming is now effecting my credit. read more

I came here for oil change; the service was completed in about 45 minutes and I like what they presented with points of inspections: accurate assessment on the general condition of the car. I was surprise how nice was the person who took my car when I arrived at my appointment time. In the past this dealership was not as attentive to me whenever I come there just for routine oil change; now they must have heard the customers complain. read more

I have nothing but positive things to say about McGrath Honda. I love the free car washes, particularly in the winter. I recently had an oil change with a coupon. It seemed as if the staff was falling over themselves to make my wait pleasant. I was very comfortable drinking free coffee and reading my book. The time went past quickly and surprise upon surprise they went over their 45 min. estimated finish time an therefore my oil change was free. Can't beat that !! read more

Anthony Juliano was my sales contact at McGrath Honda of Elgin. Anthony was great to work with and didn't push me on upsells or upgrades I didn't want. I would recommend Anthony if you shop at McGrath Honda. Thanks Anthony, I love my new Accord! read more

STAY AWAY! THEY will DAMAGE YOUR CAR IF YOU DO NOT buy THEIR luandry list of repairs first off, i bought my car here it took 8 hours to go through the whole finance process. i had a 4 month old and my husband. nursing a baby and i starving through the whole process. but i wanted that element! i dont know why we didnt walk out earlier it was insane on our part to stay. with no offer of food or anything. it was just abusive now that i look back on things. fast forward to owning it and getting maintenence, well honda sold it to me, i guess i will take it back there, (for more abuse???) went in for the free oil change they offer when you et a car there. instead they lure that into a fact finding mission to find things wrong (or not) on your car. so they told me my axel was cracked and wheel hub bent. really? then why did you sell this to me, as it want nearly more than a year after i purchased it. from MCgrath. the told me it would cost well over 2,200 for the repairs. i said i am going for a second opinion and they said not possible to pick up your car as the tires are off. i had to tell them to put the tires back on so i could get my car. i took it somewhere else and with a glance, the mechanic said nah, nothing was off. they didnt have to take the tires off to see what was going on. i was there for the second opinion. fast forward about a year alter when i had to get new tires. went to goodyear to pick them up and when i fetched the car from them, goodyear mechanic told me they had to add 4 more lugs to the tires as some were missing and they were all loose you could unscrew them with your fingers. Soooo not good, YES, mcgrath did that ( because i didnt buy into their BS. ill never know.) this stunt of not putting lugs on tight enough and missing some could have almost killed me or my family if anything happened on I90 at those high speeds. i hope many people stay away from the glitzy fricken waiting room and ballons luring customers in. they're snakes in a basket. i have nothing good to say about this place at all. go with your gut feeling if it dosnt feel good stay away. i wished i listend to my gut, maybe brilliance honda would have been a better choice to get a car. read more

Hate coming to this place for service. The service writers are obviously on commission because they will try to upsell you on everything whether you need it or not. read more

I worked primarily with Darek. He was patient, knowledgeable, and went above and beyond to answer my questions, teach me about the updated 2016 technology, and close a very reasonable and fair deal. I worked with finance and the manager as well. Everyone was polite and patient. I would highly recommend McGrath Honda. I'm a repeat customer and use the service department as well. The service department is fairly priced and speedy, as well as courteous. Car buying can be stressful, but this experience was as pleasant as possible. Thank you Darek and McGrath!! read more

My experience this pass month with McGrath could not have been any better!! I went with my grandmother who had also bought a car recently and recommended me Anthony Juliano. I went to McGrath knowing what car and what color I had my eyes set on. He showed me the Honda civic, we went for a test drive and he talked through all the cars features and aspects. I fell in love with it right away! I told Anthony I wanted the Burgundy Night Pearl 2016 Civic and that I was coming back to purchase it on my birthday. He had told me he was not sure if they were going to be able to get the exact car I wanted and that I might have to order it. So I was crossing my fingers the whole month before my birthday that he would be able to get it to Mcgrath!! I went in on my birthday and was not expecting I would be able to drive it home that day. I made the decision I was just going to wait until I can get my exact car and color I wanted instead of deciding on a different one so I would be able to take it home. and then.... Anthony had me follow him and said "Here is your car". He was keeping it a secret and surprised me!!! He told me he was looking all over for the car I wanted and found out there were only 8 in the whole US! So he drove all the way to Indiana and picked up my beautiful Burgundy Night Pearl 2016 Honda civic. I was speechless what an amazing surprise! He went out of his way to make sure I got the car I wanted and I couldn't feel more lucky! My family and I had a wonderful experience working with Anthony and McGrath, and I will definitely always remember driving my first brand new car home on my 21st birthday! :) read more

I took my car for a repair and when I got it back, I noticed a significant body damage on it. Service Reps told me that it was there when I drove in. .. It was hard to believe but I considered that might have happened some where else but I did not take the car anywhere else before noticing it ... I asked the service manager if there was a video for review from the security cameras. The manager bluntly said there is no video and he will not be repairing anything (without even looking at the damage). I was open to figure out if damage was there before hand but it is hard to ignore -- it is pretty visible. It was little suspicious as they parked my car out side but usually they park them inside for customers to pick them up. Usually, service reps notes and gets initials if they find any body damage before taking the car in.. Here, things were not done properly and on top of it, service manager tone and attitude was alarming. After many tries to contact them, I am finally logging a negative review. I will not recommend anyone to use this dealership based upon service manager's disrespectful attitude. read more

This was my first car purchase and I didn't know what to expect but my sales associate Enis Toska made the experience quick and easy. No hassles. I came in knowing what I wanted and Enis helped me find the car of my dreams. I highly recommend McGrath Honda. On top of that everyone else there was friendly and the place looks amazing. read more

I have been here many times for services and for a free car wash. The service has always been timely, and the free internet is good for needing to get work done while you wait. the area where you wait has water, coffee, tea, and vending machines if you need anything. read more

This dealership make you to buy extra accessories what you really do not need and they charge more then $800+

AVOID AT ALL COST. You know how some sales people are shady? Well the guy Aldo just comes off as real shady. I helped my parents buy a 2016 Honda HR-V here. When we went into the "managers room" to discuss the price and down payment, they tried to slap an additional $6000+ worth of non sense auto insurance. Why would we need that if we are covered by our own auto insurance? When I confronted the "manager" about why this wasn't discussed with us before meeting him, he snaps and starts his intimidation method by getting loud. Aldo then puts his hands in his pocket and walks out. Nice try buddy, I'm a Marine and just because my parents don't speak good English doesn't mean we are stupid. After a lot of fuck fuck games, they decided to chase after us when we walked out on the deal. This is the icing on the cake because here's the real kicker. Aldo then says the car didn't come with an owners manual so he would mail it to us after we bought the car. He said he's already made a claim with Honda about it. Then after weeks of my parents calling and him telling us he's already mailed it. He goes and says your paperwork isn't done so call Capital One about your finances then we will ship your owners manual. Long behold, we still don't have our owners manual and are filing our own claim against Honda. read more

This dealership doesn't seem to train their salespeople how to write contracts with any kind of a contingency for refusing purchase if repairs are inadequate, or not as specified. Also, if you expect safety and certification specs to be observed, go elsewhere. Any used car at this dealer is likely to need something. We called ahead and drove-in from out-of-state to consider a car for our college student, a 4 year old car with over 50K miles that was placed for sale many weeks earlier. An obvious safety problem hadn't been repaired even though the car was supposedly certificated. Also, the exterior had at least a dozen large scuffs and small scratches even though the salesperson insisted that they detailed and buff cars when they come in and again after purchase. Joshua's idea of negotiating was to accept our offer twice, and recant his agreement to complete the specified repairs twice. Then, his idea of closing the deal was to ask us how we wanted to pay for the car, and shoving a contract that included $699 in non-negotiable "accessories" like "glass etching" to track the car if stolen. Honest salespeople will tell you that dealerships don't do these things before they advertise a car because this raises the cost which would make the dealership look less competitive. Used cars may have etching, or rust and sound reduction undercoating, or fabric guard because the previous car owner purchased these in which case, the next dealer shouldn't be charging for them again. The salesman's insistence that these were already on the car and non-negotiable was not only unethical, but a type of illegal "bait and switch" because this raised the advertised base price of the car. Any dealership with these sales tactics shouldn't be trusted. Buyers beware of their rebuttals. Our experience was exactly as described. read more

The service department is in need of some organization and better customer service. I brought my car here to get work under warranty done, only to be told that numerous other things also need to be done. One of which was to have my front breaks redone. I had just ONE week ago had my front break pads replaced and rerouted at a different mechanic. What was most frustrating is that they did not tell me this when the car was picked up after the warrant work was done, but I had to read it, among other things, in a report. So when I got home and was able to read it, by the time I called back to inquire they had no idea how to help me or why the mechanic said that. So it left me question whether or not the original mechanic had actual fixed it. They were extremely unhelpful, unprofessional, and took over a week to fix a minor part. Not to mention over priced. The only reason they get two stars is that they did give us a rental for free. Which was needed once we found out we wouldn't get are car back for a week. read more

We bought a used car there in June, and while the car works well so far, the sales process was a nightmare. I would recommend avoiding this dealership. We told them yes, we want to buy the car at 1 p.m., and at 5 p.m., FOUR hours later, we were still waiting for them to take our check! They kept shuffling us around from one spot to another and each employee would say, "We'll get you out of here very quickly." Then they'd move us to another place. Hours into the process, we sat down with Trey, the financing guy, and when we said we didn't want the extended warranty, the process ground to an even bigger halt. He left us sitting there and went to get Bernard, a bigger gun/higher-up, who then twisted our arms some more to buy the extended warranty. We refused, and the whole transaction went downhill from then. We almost walked out, but did finally manage to have them take our check, and we drove away. It soured the entire transaction, and we'll never set foot in there again. They gave us ONE key for the car, and multiple phone calls never turned up another key. We finally went to a different Honda dealership and bought one. read more