I purchased my 2014 Honda from this place and while I do not know of the whole staff, my overall experience has been pleasant. I did do my research and diligence beforehand which I would highly recommended. Regardless of whichever dealership you choose, ALWAYS do your preliminary research and read your contracts carefully. For sales, I recommend Derek who is very nice and personal. He was not pushy and overall just made me feel very relaxed and he didn't come off overbearing or trying too hard to make a sale. I would be coming back to Derek if I purchase another Honda again. Now like with other places, they will push hard on the extended warranty, which is the reason why they didn't get 5 stars. Derek didn't do this but the finance guys will and every transaction will have to go through them to approve. So if this is not something you want, make sure to say No often and a lot. Don't be passive, otherwise you will be there forever. It took me 30 full days of research, test driving, price comparison, and I chose this place to do business with in the end. My biggest tip is if you can find a decent dealership close to home, go with that one. The reason is because when you need to come back for anything, it will be very convenient. I cannot tell you how many times I feel relieved to be able to do this. Since the purchase of the car, I've come back almost 10 times for oil changes, tire rotations, checkups and the free car wash. And when I come back, they do make feel like I've taken care of, which to be honest, surprised me. I really like their special of 2 free oil changes and 1 free tire rotation when you purchase here. Also the unlimited car wash is so useful in the winter months to wash away all of the salt. Those things alone are a great value that I've made use of fully throughout the year. Also, every time you get service they usually print out coupons for oil change discount and free tire rotations at the end of your invoice. They also have a sign that says "Oil change in 30-45 min or less otherwise it's free" which I thought is kind of cool. Oil change with coupon is usually $30 and tire rotation is about $12. If your car is in the shop for a bit, you will get a loaner. They always wash your car after a service if you OK it. Their appointment system is easy to use: online or call in by phone. They will also send you appointment reminder emails as well. For service: I recommend Dennis. I was just here twice in one week for inquiry about my fuse box and they fixed it complimentary. Also, my coolant and window washer was low and Dennis took care of me too. They are definitely doing a good job in the customer service department. I don't think any car dealership is going to be perfect but if McGrath Elgin keeps this up, they are heading in the right direction. Customer service is key. read more

Very poor customer experience. I had discussed with Corporate Honda for a recall recently from airbags which Honda announced. I was instructed to leave my car at home by dealer as they did not have space on their lot to store my car as they waited for parts. I was given a rental car for 3 weeks by Enterprise Rentals. 3 weeks later, I receive a phone call from Enterprise that McGrath Honda is refusing to pay for rental car which they arranged for me by their own staff. So now corporate Honda has to get involved to straighten this out. My review is about the poor customer service of their director. I won't put names here, but all the service employees in customer relations and service are poor. I will not be returning to this location after my recall is fixed. I am even questioning giving any further business to Honda. Our family has bought 7 Hondas in 10 years, 2 Acuras. Never have we been treated this way. Customer service at this location seems to be a recurrent theme. As many reviews before, don't take my word for it, but if you want to be treated poorly and accused of lying, not upholding what was promised by their own corporate headquarters, and just poor human decency, then by all means buy your car and service it here. Good luck! read more

Great service. Roberto Vazquez explained everything to me regarding my car needs. He is very professional and excellent customer service. Thank you for your service Roberto. read more

Horrible experience, they took advantage of an old man (my uncle) who speaks little English. After he decided on the car and put the deposit down they said the car needs to be repair and held his car hostage for over two weeks. He uses his car for work so at this point he has no income. -they did not tell him the car needs to be repair until after he paid and sign the paper works. I called after a couple of weeks of him getting pushed around and they said they didn't have the part to get the car fix and it's going to take another week. they called him instead of me and said the car would be ready the next day. When I called to ask what happened they said they "expiated the process". After picking up the car, he found that the AC is also broken so he had to paid an additional 1K get it fix and after that the car was over heating - Very shady, would stay away! I felt that if I didn't call, he would still be waiting to get this car. I called the dealership about returning the car since there's so many issues and was left waiting around for a call back at least twice and no one ever call. A day later he went back to the dealership to try to return the car and they basically threw him out and took the car in to 'fix' it... god knows when he will ever get it back. He told them they can keep the deposit, he really just want to return the car but they refused and proceed to yell at him. This seems like a discrimination since he's an asian man who speak little english and they took advantage of him, bully him into things he don't want. read more

The Honda Dealership performed an oil change and safety check for my car. They determined that the main belt was frayed and needs to be replaced along with brake pads on one side of the car. I appreciate the accuracy in pinpointing the issue. read more

Was told my parts were in and that the work would take an hour. After an hour and a half was told couldn't find the parts. Do not recommend. read more

Bought a Jeep from them 2 years ago and it has spent more time in the shop than the road. Very disorganized and a sneaky way of doing business. Bringing the car in for service is a nightmare. One of the several times we came to pick it up they told us they couldn't find the keys so they wouldn't give us the car. One time they gave the car back and just said - sorry we couldn't figure out what was wrong with it. We went in about 2 years after purchase to refinance under the advise of the original finance employee we bought through. The employee we made the appointment with wasn't at work yet. They then Pass us off to a salesman (not the finance dept) for the refinance who immediately starts pitching us a new car sale after saying we have negative equity in the car. Won't be going back. read more

The "check engine" light came on in our Honda Odyssey while I was camping with my son. So, we made a reservation to drop off our car and pick up a loaner at McGrath Honda. When we arrived, we went through the drop off protocols and went in to talk to the repair specialist, only to be told that they had no loaner cars available, despite assuring my wife on the phone that they had one for her. Pretty frustrating, especially since we just picked up the vehicle from being serviced here a week or so ago. I am pretty sure we won't be back to McGrath Honda. They can make a reservation, but they can't seem to "hold" one. https://youtu.be/A-brgkkjnHc read more

This review is for the service department... I have had my Honda for 14 years now... and have been to a few different Honda Service Centers in the past. Working with Mr. Jason Goldman in the service dept. was by far the best and friendliest experience I have ever had. Thank you Jason for making it a quick, informational, and pleasant experience. I would definitely come back and service my car here bc of you! read more

I Took my car in for service on Tuesday 7/13, everything was done, oil change, tire rotation, etc., then on Wednesday, 7/14, my "Tire Pressure Low" light came on while driving on the expressway. The front tire was low on air. I pulled off, had the tire filled and went back to McGrath to have ALL the tires rechecked. They assured it every thing was fine. I really appreciated the service I received on both days, but was a little frustrated that I had been there the previous day for about 1.5 hours and this happened the day after. Ray on the 7/13 was very nice. Jerry in the Service Department on 7/14 was VERY helpful in resolving an additional issue I had. read more

- scheduling - communication - work performed All extremely professional, they way you'd like to be treated! Working with Roberto great experience! read more

Yvette is awesome! Very knowledgeable about the CRV, the Honda warranty, and the SUV market. Carlos was a fair negotiator as well. Great exp all around! read more

McGrath did a nice job with our initial visit for an Odyssey test drive. Our sales rep was very thorough and demonstrated deep knowledge of all the features. We waited a couple of weeks before taking the plunge on the vehicle and ultimately reached back out to McGrath on a purchase. Unfortunately, things went downhill after the test drive... This place struggles with the concept of "No means no." I've come to expect high-pressure sales tactics from dealerships but these guys take the cake. I think I spent an extra 20 minutes across two people continually saying NO to their add-ons. I was even challenged on what the problem was given that I could afford the incremental payment for the various add-ons! This place also feels somewhat litigious. Not only do they have mandatory arbitration agreements, they also VIDEO RECORD the entire conversation in the finance office. After seeing their dubious track record of Yelp reviews, I'm not surprised they resort to this tactic. "High... err... lowlights" from my purchase experience: ⁃ Agreed on a price for a specific vehicle on the phone. Once there and about an hour into the sales process, they drop the SURPRISE that the vehicle has $600 worth of pre-installed accessories (wheel locks, door edge film, and a blinking brake light) that will increase the price. So, while the selling price for the vehicle itself was technically what was agreed-upon on the phone, they can't take those accessories off and thus the final selling price was more. I wish they would have been more transparent with me on the phone. ⁃ The finance manager ERRONEOUSLY told me that my personalized plates could not be transferred because they were (according to them) "totaled", so they ended up charging me for new plates. Days after, I spoke with TWO (2) different people at the IL Secretary of State and they both independently refuted the dealership's claims and, in fact, they said it was something that could have been easily resolved with a simple phone call during the sale. ⁃ The finance manager ERRONEOUSLY OVERCHARGED TAXES for the wrong county (over $400). After amicably and patiently trying to resolve over email and the phone/voicemails, they kept dodging me for over a week. Had to physically go to their dealership to finally get their attention. Upon talking to the original finance manager, he said, in a somewhat unconfident tone, that DuPage was the same sales tax rate as Cook. It was only after I told him that another dealership didn't charge me separate county taxes did he actually bother to check again. In the end, he confirmed that McGrath indeed overcharged me sales taxes and issued a refund. I WONDER HOW MANY OTHER CUSTOMERS THEY'VE OVERCHARGED SALES TAXES? Ultimately, was not an enjoyable experience but at least we're happy with the car. read more

Let me start by saying we had an excellent salesperson. He was extremely knowledgeable about the new Honda CR-V we were buying and was extremely helpful. However, after we picked out the car we wanted, he washed it, we test drove it then while we were negotiating the deal we saw another couple test driving the car we were purchasing. WTF? (That couple ended up buying exactly that same model and color but after test driving ours!) Also, our salesman made a few comments to make me believe we would get a few extras thrown in to sweeten the deal which turned out to be false. Since we were buying a $30,000 new vehicle I tried to get them to throw in a set of $150 body side moldings. After a lot of the salesman (playing the game) going back and fourth between me and the sales manager...no. They wouldn't budge. They wanted $660 for the moldings. (On a side note, after buying the car, I purchased the same genuine Honda parts online from another Honda dealer for $159 and installed them myself...$660? Really?) The salesman mentioned that since my wife was a front-line healthcare worker dealing with Covid-19 patients we were eligible to get $500 off the deal from Honda. Then, after additional back and fourth between us and the sales manager this turned out to be false. (Why did the salesman mention it if it wasn't going to happen?) So, the salesman then mentioned that he felt bad about us not getting the $500 discount so he would try to get the $399 worth of dealer installed extras (You know the superfluous stuff like, paint sealer, special glass sealer, door edge guards , blah, blah, blah etc...) discounted to $199 but after more of him going back and forth - no discount. So I told them to take the stuff off the car and that I wasn't going to pay $399 for any extra things I could buy at Walmart for penny's on the dollar and spray or stick on myself. You would think that in today's world the car-buying process would be more streamlined. But no. After 4 to 6 hours of back and forth, waiting, waiting and more waiting we were finally handed over to the finance manager (another step in the car-buying game). I must say, we dealt with two different finance gentlemen that were rude and condescending. After multiple sales pitches for extended warrenties and other extras (where they make pure profit), one of them told me he had no idea why anyone wouldn't want to purchase the $2,000 extended warranty and acted as though I was ignorant for not doing so. Additionally, upon inspection of the final documents I noticed the $399 extra package of stuff mysteriously appeared back on the deal. Then, after another hour of back and fourth (and me acting like a complete jerk) they reluctantly knocked the $399 back off. I must say, I have always hated the car buying process. It's always such a stressful game of back and fourth and you always feel as though once you finally drive off the lot with your new car that you've left money on the table as well as a lot of valuable time and effort. Although I'm extremely happy with my new Honda CR-V, McGrath Honda of Elgin made me absolutely hate the car buying process even more and only confirmed my distrust and disdain of/for new car dealers. I won't go back. read more

This dealership is all about penny pinching. Their price was higher than every other dealer in the area (based on tru car certificates and auto buying programs) and they claimed it was due to the McGrath advantage (something I may or may not ever use). They stopped a sale over $400 and all season floor mats of a car valued at around $43k. I'm sure that $700 was going to stop someone's bonus from getting paid out - this was after the typical back and forth of over 2 hours " I gotta talk to my manager". In hindsight this was the best decision they made, i instead spent double the money and bought a Tesla with no salesmen stuck in the 1980's involved - the entire process with Tesla was online and took less than 45 minutes. All the people I talked to were to ask questions and help - not to tell me they need to talk to their boss every 10 minutes over $400. Thank you Honda for putting me on the right path! This model of greedy, cheap dealership will be gone in the next 5 years hope you are ready :) read more

Service was really good, our sales rep Taylor was very knowledgeable on vehicle we purchased... Honda 2019...she followed up to make sure everything was well and offered additional service if required. Definitely recommend, you ask for her..Great Job.. Taylor. read more

Mcgrath Honda - Car Dealers Near Me - Elgin, Illinois

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Great service technicians! Although I suggest avoiding Anthony, such a horrible attitude and very unprofessional.

Sales crew did a great job getting us the car we wanted

I have worked with Jerry Nepermann, in the service department for years, absolute pleasure, honest and always feel well taken care of when we go in. We've bought 4 vehicles from McGrath Honda in Elgin, the biggest reason why is we know we are going to be well taken care of after the sale by Jerry. I give him my highest recommendation, he will always look out for you. David H. St. Charles, IL read more

I don't even know where to start. I thought after 4 years they would have gotten their act together but I was wrong. I should have known to ask if Mohammed aka "Mo" was still the sales manager here because I would have ran out of there! I was looking for a 2020 Honda Pilot Elite AWD for my wife and came here to see what they could do for me. BIG MISTAKE! As I said earlier Mo was still there so I should have known. A little back story before I get to what just happened a week ago. 4 years ago I came to this dealership to purchase my Accord and dealt with Darek (Upgrade Specialist), test drove the Accord, loved it so was ready to purchase the vehicle on the spot. I had a Truecar certificate so I knew what I was looking to pay. When I showed Darek the certificate he didn't bat an eye, he said ok no problem this should be a quick and easy process. NOPE! Mohammed the Sales Manager came in and started being his sleazy self and was trying to tell me I can't and won't get the car for that price. He then proceeded to get angry and stormed out of the office. I obviously left but before I left Darek apologized for Mo's actions. I eventually went to another dealership, got the vehicle I wanted and I went back to Mo and gave him a copy of the contract, just to show him that not everyone is as stupid as he thinks they are. So fast forward 4 years later and I didn't even think to ask if Mo was still employed! Baffled that he still is! Spoke to Alec and Nicole who were tag teaming the deal for a 2020 Honda Pilot Elite AWD. I at this point didn't know that Mo was still employed so I asked Alec/Nicole to run some numbers and send them to me via email so i can compare to the 2 other dealerships I reached out to. When I got the email back from Nicole with the numbers I instantly knew Mo was still there. They were $3,800 more than the other dealerships (The other 2 dealerships were only a couple hundred dollars apart from each other) When I asked Nicole if Mo was still the Sales Manager and she said yes I knew right then I was getting fleeced again!! Then to top it all off the payments I was quoted for 60 and 72 months were $200 more than the competitions! I mean I can't make this garbage up!! I know my views/comments and for that matter anyone else's review of your dealership really falls on deaf ears but I'm hoping enough people read all the reviews and stop coming to your dealership. Then when you look back you will realize what your lack of accountability and action really did. I know until then you will continue to screw people over. You send a standard response when you respond to reviews (just look at their responses to the reviews), no meat and bones to your responses. Mo is the poster child for the term "Sleazy Car Salesman." You all at McGrath should be embarrassed on behalf of him. He has done more harm then good and I understand that not everyone realizes that he is screwing them over but eventually there will be enough word of mouth (trust me everyone I have seen over the holidays has been told this story) and I will continue to make sure every single person I come in contact with knows not to buy a car from any McGrath dealerships! I will also make sure to post the same review on all my social media and google platforms! Fool me once shame on you, Fool me twice shame on me! Another note.... I bought the Pilot from another dealership with all the accessories I wanted and after I told them the story of McGrath, they threw in free oil changes for my 1st year. All for exactly $3,912.24 less than Mo's so called bargain deal! They also wanted to send a heartfelt thank you to Mo for effectively referring so many customers to the competition! They will take all the customers that Mo and McGrath aren't interested in! read more

I went there for a CRV EX L and this could've been my fifth car at this place but unfortunately they way they talked to us today by blaming market doesn't seems professional. I will never step in again this place. read more

It's been a long time since I've been insulted but your dealership has done that and used profiling. My husband brought our older Honda Pilot for safety air bag recall on June 3 2023. They did a good job, gave us a loaner all good. When he went to pick up the car he saw a crack on the windshield which wasn't there prior. The video at the dealership couldn't tell and they told us this happens all the time with customers saying something happened when it didn't. Two things, if they get that many complaints then maybe something is going on in the service department. Second, did they look at my husband (hispanic) and see the car was old and decided he pulled a fast one. We are both professionals and felt insulted the way they treated us. Oh, they did offer to come up with half the cost of the window, very nice for something they did. Well, our insurance took care of the window and it will be a cold day before we ever go to this or any McGrath dealership. read more

I had an excellent experience at McGrath Honda. I highly recommend Kyle. Kyle was very knowledgeable, personable, and easy to work with. McGrath offers their customers a pleasant, comfortable car shopping event Lynn read more

I have been going here for years. After I got an accident (not my fault) my car was totaled. I used my issuance money to buy a used car. I knew I wanted to buy my car at McGrath. The moment I bought the used car, they treated me like I was one. They ended up selling me a car that had many problems. Very disappointed with all the money I have invested into Honda and the costumer service that came along with it. read more

Excellent service and wonderful employees! A big thank you for making us feel at home always! And a HUGE thank you to Taylor Horn for all the wonderful help. She was great, efficient, and quick and deserves a raise for her outstanding work. Our puppy Nero was also very happy the whole time. Huge thumbs up and we will always stick with Mcgrath! Thank you Taylor. :) read more

We'd been looking for a Honda Odyssey for a few weeks, so we knew the KBB value for a 2019 EX-L, and we knew what they'd been listed for in the area. We'd made an appointment with Christian, who knew we were coming, but then wasn't there when we arrived around 7pm. We then were assigned to Alec, who was actually delightful to work with, but really didn't have much of a say in the negotiation of the car (or at least implied as much). We offered close to the asking price, knowing we were already using a combo of cash down and outside pre-approved financing. Should've been an easy deal for both sides, but Mohammed, the sales manager, came in and blocked it, saying they couldn't offer more than $100 off the list price because "the internet has changed car buying." We were unimpressed. In the end, we were able to come to an agreement, and we decided to buy the car, but that was not the end of our troubles with McGrath. Even though I'd had pre-approved financing at a rate well-below anything they could offer, they said I needed "backup financing" if I wanted to drive away with the car, because it was after-hours. This is where I made a mistake. I should've called my lender, because they were open until midnight and could've easily saved us an hour. But instead, they did a hard pull on my credit and put together a back-up financing package that would be voided at 8am today, when my lender sent the money over as requested. There was no reason they couldn't have done it last night. When I called my lender today, he said this was highly unusual, although David in the finance department at McGrath claims it's company policy and common practice in Illinois. This is the 4th car I've purchased in Illinois and I've never had to do backup financing. It took over four hours to get this deal done. And I'm pregnant. It was totally ridiculous. Aside from Alec, this place is a hot mess and I would not recommend you purchase a car here. read more

I went in for an oil change and to look at cars to buy in the future. I was greeted by Jorge and he was so nice and personable that I ended up walking out with a car. He made me and my husband feel like family or a longtime friend. I felt so comfortable and safe buying a car with him. Jorge made sure that we got everything we wanted and needed in our budget and it meant the world to us. I highly recommend this location and seeing Jorge Carachure read more

I've bought a couple cars from this dealership in the past and still take vehicles here for service. Their service staff (consultants and mechanics) are great! Very friendly and professional. I find it humorous that there are negative reviews for this dealership from people who never went in the store and were just getting online/ over the phone pricing on cars and were upset they didn't get the price they wanted. To me that's not a valid reason to give them a bad review. That's the same as me going to a grocery store and complaining their milk is more expensive than the store across the street. This is a good family owned dealership who will go out of their way for their customers! read more

Great People, Great Service, Thanks fo the car

Taylor sold me an amazing Honda Accord for the best price! She was completely honest and so caring! Definitely recommend her!! David in finance was also amazing! Thank you both!!! read more

Mcgrath Honda - Car Dealers Near Me - Elgin, Illinois

I experienced a problem with my oil change but that have corrected the issue. Thank you Rob read more

Monika was great! Very attentive & friendly!

Well it true, this dealership prejudges its customers and treats minorities like garbage. The sales man was pompous and lazy and when my husband spoke with the manager. He listened but did seem to care. I'm glad this happened. I took this family right over to a Chrysler dealer and they were treated well. What the Honda dealer didn't know is they were ready to drop a third of the purchase. Too bad they couldn't see pass the color of the persons skin. I for one will never step foot on their lot. In addition to telling everyone to buy American. read more

Service ONLY review: although purchasing our car and the financing group especially stunk, I really have to give McGrath Honda Service major props. They have so many technicians working and such a huge facility that you can very easily get a same day appointment. It's really convenient. For the same reasons, once you get in, service is much quicker than at other dealerships. Finally, while you are waiting, the chairs are comfy, the tvs are aplenty, the kids area is grant and there are full size waters...Full Size, I don't see that very many places any more. I think the servicemen are nice and efficient, and I have never been happier with dealership service. read more

AFTER YOU BUY A CAR FROM THEM, THEY WON'T GIVE A CRAP ABOUT YOU. I purchased my car about a year ago, very happy with my vehicle. Even though the financing process was messy, they were able to help me and even gave me extra fixings for my car. I left with my car, extremely satisfied. However, I didn't realize that they didn't give me my registration card. A year went by, thankfully I wasn't pulled over so there was no need for me to pull out my registration, but it's time for me to renew my car. I now live in California and need to switch over registration, and since I didn't have Title or registration, I was unable to complete my registration. So I called McGrath Honda this morning to see if they could help me with this: either give me my registration or a copy of my title. The call was immediately directed to a sales person. I didn't catch her name, but I was received with rudeness. The girl sounded tired, lazy, and uncaring. I know it's Monday morning but if you're a salesperson, bring some enthusiasm to the workplace if you want to make a sale, but probably because I wasn't there to purchase a vehicle, she didn't give a crap about me. She was very rude, even when I told her "thank you" she responded with "uh huh." So she transferred me to a guy in the finance department. I told him about my situation. He said he will have someone call me back because he had a customer there and that I wasn't important enough for his attention. I was flabbergasted. I told him I was a customer, too, and that this is of urgent need. HE HUNG UP ON ME. At this point I was livid! So I called back and asked to speak to a General Manager. He didn't pick up, so I left a voicemail, telling him how badly I was treated and that I will leave Google and Yelp reviews. I URGE YOU TO RECONSIDER GOING HERE. Because after they scammed you into purchasing their vehicles, they won't give a crap about you. UPDATE: This review is in no way a reflection of the entire store. The General Manager, Mark Phillips, was very kind and helped me resolve my issue. He called me back right away and promptly issued by registration card. I like to give honest feedback, so I want to make sure this doesn't reflect poorly on all the staff, just certain ones. To the sales lady that initially answered my call, and the guy in the finance department: I hope you have a better day. Please be nicer to customers, regardless if they're past or present or future. To Mark Phillips: thank you for being an awesome manager. read more

My wife was in here a couple of days ago looking to purchase a car. She asked to look at three or four vehicles before she settled upon a 2018 Honda CRV (listed around $25k). However, her sales person was quite short with her about having to pull out vehicles. She saw the first two and didn't quite like them, and politely asked if she could see another. His response was quite short, "Well, I'll have to put these away first!" If you're a business trying to make sales, why is that an issue? While talking about the price of the car, he didn't want to engage with her. When he gave her the numbers, after all was said and done, the price had jumped from 25k to 30k. I get tax, title, and license, but that's not $5000. He has added in $800 security plan and a $2000 paint coating (which should have been talked about ahead of time), neither of which she wanted. She was then told they could takeoff the paint coating, but the security plan had to stay. It was already installed on all the vehicles. My wife still wanted to talk about the price, because that's a lot of money for a vehicle it's already three years old. Without the $2000 paint deal, it brought the price of the car down to around $28,800. My wife was hoping to do something closer to $27,000. That didn't mean that we weren't willing to pay more than that; we were just hoping they could work with a little bit on the price of the car. If you can't do that, then explain it in a manner that sounds like you are not angry or doing us a favor. At that point, given the poor treatment and unwillingness to really talk about it, her feeling was to go elsewhere. As she was leaving, somebody must've said something to our sales person, because she could hear him say, " You can go after them if you want, but I'm not going to." Everything about this salesperson said that he didn't want to deal with her. We are pretty loyal customers. If you are polite and honest with us, we can understand. However, the whole deal with not really explaining the paint coating and the security plan coupled with this person's treatment of my wife are enough for us not to return or recommend this place to friends in the area. You could've received several vehicles purchases from of us over the years. We eventually did receive a text from our sales person, and he said that somebody in management would reach out to us. However we never heard anything. The next day our sales person did reach out to us and ask what could be done to bring our business back. Today, he emailed her and said he tried to work with her on the price, but that they can't give everyone a free car. We weren't looking for a free car, and you need to explain things more effectively. We went to another dealership in the area. They were polite, willing to answer our questions, show several vehicles, and talk about us with the price. They were upfront and said there really isn't much they could be done on the price right now (and explained why), but they were polite about it and we felt like valued customers. We bought our car from them. And, will buy several more over time. read more

Buyer beware! Watch out for hidden costs when buying out your lease. We leased 2 Honda Civics in 2014 and went to pay off the lease and they added $500 onto each car for "dealership fees". They also added a 4-year "dents and dings" package without asking us first. This was after Aldo in sales wasted at least an hour unable to answer our questions about the change in the law regarding paying taxes twice. He also added up the numbers for the pay off completely wrong and the man in the finance department had completely different numbers. I wouldn't buy from them again, especially since I asked them several times when we first leased the cars about the pay off amount. They lied. Period. Update: I called Honda Financial Services and they informed me that all I have to do is pay off the lease -I was able to do it on-line and send in an odometer form. I didn't have to "pay off my lease and still have to buy the car" as I was told by McGrath. I called McGrath and cancelled the deal-I stopped payment on my check. My savings? $1800 read more

This review is for service department, i can't speak for sales but I have been getting a vehicle serviced here since 2015 and I have to say the customer service they provide is outstanding!! It's so impressive if I ever wanted to purchase a Honda I would most definitely consider them because I would hope the same service would flow into sales. read more

I came in for an oil change at 1076 miles, the light was on. Service was great and the advisor put on his mask seeing mine. I appreciate his courtesy and hope any future visits will be excellent. read more

The service we received was timely and complete. However I just came in for an oil and filter change and I received a laundry list of "recommendations" that would have cost over $960. Considering our vehicle is no longer under warranty, we'll certainly be shopping around for less expensive alternatives for servicing our Honda Ridgeline. read more