Stay far away. This dealership is dishonest. First of all if you purchase a new vehicle they include their own accessories and services ( around $1200.00) to the vehicle's price and you supposedly can not remove from final pricing. The accessories are garbage! Part of their "bonus" services are lifetime car washes, does a horrible job, leaves many areas on back of car untouched. Good luck in winter time they won't open car wash unless it is 34 degrees outside. Somehow all the surrounding car washes stay open below 34 degrees! Do your research there are quite a few dealers doing the same thing with accessory packages. Then there is the finance department that tries to tell you that your new 3 year / 36,000 mile bumper to bumper warranty is really only good for the first year, even if you put 5 miles on it! Then they pull out their extended warranty package and try starting at a "great" price of $4000.00 dollars. After refusing to purchase it 4 times,offers it at $1400.00!!!! It's too bad this dealership turned so slimy. My family thru the years have purchased vehicles from The McGrath family of dealerships and had good experiences. Crooks!!Do your research and read the reviews!! Good Luck! read more

Since I can't give it zero stars.. although i wish I could. Their Customer Service is a!$ backwards. I called because there was an issue with my battery and it took them 2 days to diagnosis it, fine because I got a rental. It took 2 days and me calling to find out the status or anything - I called and was told my advisor would call me back as he was on the phone, fine. TWO hours later a call came in from a "United Kingdom" phone number? Why would I answer a number that begins with +44 562? Makes no sense. Then an hour later another call just to tell me they know the issue of what was wrong with my car. I called back only to find out my advisor was gone for the day and I kept getting transferred, finally I got transferred to another advisor JUST to be put on hold for 7 plus minutes and i hung up. I called back AGAIN another hour later to be out on hold for another 5 minutes with someone who had no idea what I was calling about since my original advisor went home. He said it should be done by today. SIX hours later I had to call to see if it was ready and the girl transferred me to another girl who transferred me to a voicemail? Then it hung up and I had to call again - once I finally got through they said my car was ready and I can pick it up anytime. Okay, thanks for the notice? I get here in 30 minutes and I've now waited 45 minutes for my car when the guy said "I just have to go get your keys" meanwhile walking in and everyone's on their phone texting and chit chatting - so this is why no one called me or I kept getting transferred let alone sitting in the waiting room for close to an hour now? It was a simple just putting a new battery in. Once I finally asked where my car was NO ONE KNEW. It literally took 5 different people trying to figure out where my car was.. this is ridiculous and I'll never come here again. WHY would i have to ask "where's my car?" And NOONE knowing where it was. This was the most obnoxious and inconvenient experience I've ever had with ANY Honda service. read more

The only thing that good was the salesman with a good deal on the car, only reason getting 2 stars. Other then that it's has been nothing but problems. Not even 3 months of having the car, car loses control in a snow storm and hit a curb because of the weak tires. So ended up being a couple of thousands to fix the car and I asked if they can put some new tires on the car since it was the source of the accident, they told me they put new tires on there when they sold the car. So they didn't want to do that. Then the rental car. I drop the rental off for not even 25 mins and I call to come back to get my house keys that slipped out my pocket. Then when I get there, they rented out the car I had. Didn't clean it. Didn't check it. Didn't sanitize. Then I come to find out the person that rented the car I had, they are 10 mins away from Indiana. So I had to go all the way to the persons house to get my keys. 2 hrs there and 2 hrs back. Why did they even get a rental from elgin!?!?! I get it, I should of triple check the car before I left, but it's COVID-19 time. They should of properly cleaned the car out and Sanitize. Now I'm thinking they didn't clean the car before they gave it to me. That's nasty. I will be seeing about talking to someone about this because I don't think this is how a Honda should be about. I have been driving Hondas my whole life and this is my first time buying a new car from Honda and I think it will be my last. read more

We went in to look at a new car that was told to me "we have the car but not sure how much longer we will have it." When we went in, Dani showed us other cars (we didn't even want to see) and never mentioned the car we wanted to see wasn't even there. So we wasted an hour, felt that it could at least been told to us when we came in for our appointment they never had the car (which is what we learned at the very end) read more

Shocking. My husband and I were in the market for a used car this weekend, and had several potential cars to look at on Saturday. One of those cars was in Elgin at McGrath Honda. Now mind you, I live in Park Forest - 68 miles and more than an hour away. Well, we decided to make the drive out there first - go long, work your way back home. I CALLED before heading out there. I spoke to a man named Andy who I later found out worked in the Internet Sales department. I point blank asked him if a specific car was there and available for sale, and he put me on hold. After a minute, he returned and told me that "yes, it is available for sale". Great. We're going to come look at it! He wanted to know when, and I told him how long it should be before we arrived, and how far away we were coming from. He said that would be fine and he would have the car ready for us to test drive. We arrived a little more than an hour later and I asked to speak to Andy as he was the person I spoke with on the phone. I'm asked to sit tight for a minute - someone would go get him from me. Several minutes later, the man who greeted us returned and told us that Andy had just filled him in on which car we were looking to see, and that he thought it was in the Service Department. Hmmm. Funny - I wasn't told that when I called earlier. We mentioned how strange that was given my earlier conversation with Andy, and he said he'd be right back - he had to check on something. He comes right back and says that yes, it is in fact in the Service area - apparently, there is something wrong with its power steering. Once I questioned why I wasn't told that when I called, he excused himself again, asking for 5 - 10 minutes to get to the bottom of this situation. Minutes later, that salesperson returns with BACKUP - but not Andy, the person I spoke with on the phone - and proceeds to let my husband and I know that yes, the car has NO POWER STEERING and is currently ON A LIFT - but would we like to go look at it? I ask him how I am supposed to test drive a car with no power steering, and he agrees that yes, that will be difficult - but could we wait around a few hours for it to be repaired? And in the meantime, would we like to look at something else? A new Honda, perhaps? ARE YOU KIDDING ME? Well, after getting the name of the Owner / person in charge (Dave McGrath), we left. I intend to write a letter to Mr. McGrath, making him aware of the shady business practices of his salesmen. If he already knows and doesn't care, let this be a warning to you all. McGrath Honda of Elgin is shady as hell. That appears to be obvious by their rating here on Yelp. You've been warned. read more

This place was terrible... FOR USED CARS!!!!! If you go to McGrath, I'd recommend Anthony as a sales rep. He was very patient with us did a great job working with us. When the Manager came out to run numbers with us, they wouldn't work with us on the price. Only when we got up to leave did they change their mind and decided to work with us... THEN when we got to the financial people and they where so hell bent on her paying for an extended warranty. They're to aggressive with their customers. After telling them over and over we weren't interested in the extended warranty they were offering, they brought in another person to try and sell it. After arguing with them and telling them no, they finally stopped pushing us. If you customer tells you no, they're not interested in something, that should be enough to stop and move on! In my opinion, the financial department was very unprofessional on how they worked with us and how they treated us that evening. read more

I am unfortunately the duke if this place had my car in 2 times in the last year for service. Both times over $1500 in repairs for a small part best part when I come pickup the car it's $300 more than estimate and they didn't even wash my car?? read more

I went is for a service recently and as usual, The service crew are very nice and efficient. Left my car for tire repair and alignment and got both done within the day. Left my car and came back as soon as I got the call from the personnel handling my case. Good Job for me so far. read more

I was not impressed by their car buying service through the internet. I had some questions and Brittany was very responsive via text and email; however, Mohammad called me to work out some pricing and tried to sell me on a package that was totally unnecessary (included flashing 'safety brakes' that I find completely annoying and hugely overpriced. Anyone can do an internet search and see they are very cheap to put in and install). He said I could get the package at 50% off - originally $1400+ because I was an internet customer. I said I do not want it and he said it's already been installed in the cars. He was condescending and not responsive to my needs in a car. The next day, I contacted Brittany to ask about a car that was showing on the internet that was the color I wanted and she sent me the link to a different car that LOOKs like and said it was the one I wanted. (Another dealer tried to get me that car, was told it was sold, but I wasn't sure if Elgin just didn't want to trade on a busy weekend so wanted to see if they would sell us that car). I asked her to double check because of what we had heard and she admitted her mistake saying it was the wrong color (hard to tell unless you looked at the description) and she'd get back to me. She then sent me a different color car and asking what I thought about that one instead. Sorry - we don't do bait and switch. If you don't have the car, just say so and be okay with not getting the sale. Consumers are too saavy these days and hate playing games. It's convinced me not to ever shop at this dealer even though we may be in the market for several cars in the next few years (aka teenagers). read more

I made an appointment but when I showed up, it wasn't listed and I was at the bottom of the queue. But what makes this dealership the worst I have ever been to was the lack of basic customer service. This is the first dealership I have ever been to that did not offer water to its customers. No water anywhere. Coffee? Even if my kid can drink coffee, it's all out. The vending machine only takes $1, so I asked the cashier to break a ten dollar bill for the vending machine, but she said she could not help me. So here I am, spending $116 for tire rotation, some kind of break fluid change, and my free oil change (which was part of the $5000 Honda service package I purchased that apparently doesn't even cover tire rotation), and McGrath Honda couldn't bother to put a water cooler for its customers, and its cashiers were too busy chatting to get off their chairs to provide some basic customer service that would take no more than 30 seconds. I do not plan to come back here again, ever. For the fact that the owner and the manager are too cheap to offer water, and that they failed to train their employees about serving their customers at the Service department. read more

I purchased a 2015 Pilot last year from McGrath and started having my vehicle serviced there as well. Long story short, my experience with McGrath is that their service department acts very interested in trying to fix your problems but never seems to actually fix the problem. I had issues with my brakes (coincidentally, this occurred almost immediately after they sold me on their "brake inspection and cleaning/lubrication" service) that comes up around your second oil change. My brakes were pulsating, etc. at various speeds after only about 12,000 miles. They said they had to grind the rotors. The same issue occurred again in the low/mid 20,000 mile range and they basically told me there was nothing they could do so I should just drive with them like that. My overall sense is that they just do not want to honor any warranty work unless they are pushed very hard to do so. I finally went to Valley Honda In Aurora/Naperville after my wife and I had very positive experience there with her Honda CRV Purchase. Valley Honda replaced the rotors under warranty in less than 2 hours. I wouldn't bother wasting my time (or money) with McGrath ever again. Valley Honda seems to have the whole "customer service" thing figured out... read more

I was a first time car buyer and did a lot of research on both cars and dealerships around the chicagoland area. I was weary of going to this dealership because of all the poor reviews its received, but I am super happy I gave them a chance! I knew which car I wanted and the price I wanted to pay for the car, from all my research I did. I was lucky enough to work with JORDAN BROWN, who is an excellent salesman. I told him that I was returning to school and would be commuting about 60 miles a day, so I would need a reliable long lasting car. I was in-between two cars which was a hyundai elantra and the honda civic. After the test drive, I was pretty set on the civic but told him the excellent deal hyundai gave me. In my opinion, I think Hondas are a better built car than hyundai so I didn't mind paying a little bit more, but Jordan was extremely close to coming to the price I wanted to pay for the car (only $50 difference, plus threw in a couple extras accessories) After working with Jordan, I worked with their finance department, and had the pleasure to work with KEVIN and he was able to get me a great APR rate for a first time buyer. I was comfortable working with these two associates over at Mcgrath Honda in Elgin and never felt pressured at all. It was really a very smooth experience for me and did very little haggling, since they were able to work with what I wanted and the price I wanted it for. I am absolutely IN LOVE with my car and extremely happy with everything! Do your homework folks and if you do decide to go with Mcgrath Honda in Elgin, I definitely recommend working with JORDAN BROWN. read more

We leased a Honda Accord from McGrath Honda of Elgin, and we were satisfied with the car. Upon return, they were asking us if we want to get into a new vehicle. When we advised that we have purchased another vehicle already, they were dumbfounded that we would do something like that. I thought that approach was a little rude. The biggest gripe that I have is on the $200 lease coupon. We matched all the criteria, and even discussed it with the sales manager who advised that we would be getting a check in the mail. Did not happen. We filled out the coupon request, and called to follow up and have still not received it. McGrath will not receive anymore of my business. Don't promise something and not deliver. read more

In September 2018, I received a nail in my passenger rear tire and I took it to a non-authorized local repair shop I have dealt with numerous times and trust, to have it replaced. They replaced the tire and my Tire Pressure Monitoring System light came on. The repair shop told me to drive on it for at least a half hour at speeds from 30-60 miles and hour and it will automatically re-adjust. I did so and it didn't reset. I took it back to the repair shop and the manager couldn't get it to turn off. We both tried holding the switch down and it never flashed to reset. The switch just didn't work as it should have. He recommended me taking it to a Honda dealer and replace it under warranty. I took it to Mueller Honda in Highland Park, IL, because they are close to me. Two Mueller Honda service employees looked at it and couldn't figure it out. They asked a senior tech to look at it and found that a wire attached to the switch was not reattached after the installation of an aftermarket alarm system put in. I told them it wasn't an alarm system. I explained we had an aftermarket remote start system installed, which I purchased from McGrath Honda in Elgin, a month after I purchased the vehicle from them. Mueller Honda's service writer wrote up a detailed explanation of the wire not being attached and that it was not reconnected due to the remote start being installed by the McGrath Elgin location. I spoke with numerous service managers (Kelly, Scott, and I believe, Ron) at McGrath in Elgin. Kelly spoke to me in a condescending tone asking me what she wanted me to do as I had gone to other shops. I told her I was not trying to scam them out of any money, but to get a legitimate refund back. She and I brought the situation back to a reasonable tone and she said she'd have her manager call me. After I had to follow up after a few days, Ron called me back finally and said the switch must have worked after they did the 2 tire rotations last year at their location, because they have to reset the pressure using the switch after every rotation. I had both tire rotations done at the Elgin location. I told Ron I've purchased 2 Honda vehicles through McGrath (one at another location), and was not asking for an unreasonable refund. Even after stating I'd have to seriously reconsider buying another Honda due to the lack of customer service over $140. He wouldn't budge at all. Mind you, I'm very reasonable, as I've worked in retail. I kept my cool through all of this. I never touched or replaced anything in that area & neither did the local repair shop that replaced my tire. Beyond this, I had 2 other issues with McGrath in the past since owning this vehicle as well. The day we purchased the vehicle from this Elgin location , they explained they lost one of the FOBs for starting the car and would call me when they found it, but I'd have to drive back out to pick it up 2 weeks later. I live about 65 miles away. An 1 1/2 hour drive. The second issue was with McGrath City Honda. After rotating tires at that location, they kept my wheel locks and would not mail them to me, so I had to turn around and drive back to get them. Another hour round trip. Agreed, it's not the Elgin dealership, but be warned. Also, All the McGrath dealerships have nothing to do with one another. Don't expect any help from each other. I have absolutely no reason to visit this location again, nor any other McGrath dealership. Honda, as a corporation, can thank McGrath for losing me as a lifetime customer and I'll make sure to spread the word to make sure no one else has to go through the terrible service and time wasted. read more

Without going into a lot of detail I will not go back here. My son manages a dealership in another state... and McGrath was trying to rip us off by adding extra charges. Without my son to advise us we would have been ripped off. Don't trust them. read more

As you pull up you are greeted with what can only be described as a pristine car dealership. The lot is clean, easy to get to right off of 90 and Randall, and has a lot of amenities. Their showroom is beautiful and well organized. Before I would buy a car here, I checked out their maintenance area. When you pull in for maintenance, it is a large multi-lane garage that appears to be able to easily accommodate 20+ cars and it is well staffed. I love that I wouldn't be sitting out in the elements and that these people were willing to hustle. The waiting area is AMAZING! There is free bottled water and fresh baked cookies (seriously - they brought them out hot). Screw popcorn - the cookies were a sweet touch (pun intended). They even have a glass room for kids that has iPads, a train table, Legos, and a television playing kid shows. I also noticed that people were cleaning, stocking the water/cookies, making sure the entire place was tidy. Even the bathroom was spotless (I know this because my three year old decided to fill her diaper while we checked out the Passport). I had the privilege of working with Jim Diller. Jim D. is kind and patient. He knowledgably answered all of my questions about each of the cars I was interested in. He helped me compare and contrast models and trim levels and made solid recommendations without being pushy. I felt like we were having a conversation and not a sales experience which I LOVED. Jim D. didn't talk down to me because I was a woman and he didn't make ignorant comments like "it's got plenty of pep, Little Lady" when I asked about the engine, torque, or horsepower behind the vehicles. Jim D. was a true gentleman with a positive attitude, great disposition, and a true desire to educate his customers and not just sell them something. You could tell immediately that Jim D. took great pride in his work and enjoyed it. I even met the sales manager, Jim Martinez. Jim M. was charming, quick witted, and wanted to make sure I had no questions or concerns. I very much liked that Jim M. came to make sure I was satisfied even though I already agreed to purchase the car. That was blatantly superior customer service. We didn't meet because he was trying to close a deal, we met because Jim M. wanted to interact with his customers. Finance - I worked with Scott in finance. He moved things along quickly and efficiently. I was impressed with McGrath Honda's use of technology - most of my transaction was done on an iPad. Scott was informative and told me what each document was, what it meant, and did not get frustrated when I wanted to read every line. There were zero surprises. Scott was top-notch and really helped solidify that this organization is a well-oiled machine from top to bottom (again pun intended). It was 8:00 pm when I picked up my car. I have always been told, never take possession of a car when it is dark because you can't see any blemishes or issues. Not a problem at McGrath Honda. You take delivery in a special garage off the showroom which is well-lit and temperature controlled. They pulled my old SUV next to the new one and I was able to transfer my belongings. I was also able to inspect my new SUV and I was impressed to see it was impeccable (freshly washed, rims were shiny, tires were oiled (is that a thing? - the tires were shiny too - Haha!)). Before I went into finance, Jim D. had this handy checklist of settings for the SUV (auto-lock, auto-unlock, headlights, radio stations, power lift gate, etc). While I was in finance, Jim D. was programming my car with all my preselected settings. I was able to come out of finance and focus on learning all the new features my new ride had versus setting up all the settings - it was a huge time saver. Jim D. took me through my new features that weren't on my old Pilot, explaining how to use it, how it was different than my old SUV, etc. He again exhibited the same knowledgeable patient demeanor that I respected so much during the sales process. From beginning to end, McGrath Honda and their team (Jim D, Jim M, Scott, and the support staff who relentlessly cleaned the showroom/waiting room/bathroom) impressed me. The amenities, luxuries, and quality of people is second to none at McGrath Honda. read more

My sales person was persistent trying to get me to engage again, so I sent Kim the Edmonds.com value of my trade in. She took it to her manager and they "crunched" the numbers and somehow came up with an overall new price/ IT WAS A HIGHER out the door price than before! When asked for communication & numbers clarification, she did text send me a dealership breakdown on price. Had I not calculated the numbers myself, I might not have seen the $2000.(approx.) increase! Sarcasm. This business is shady, full of false hopes and communication which never took place. They will prey on the ignorant. Oh, also they put extra and waaaaaay over priced extras on all their vehicles which I did not want. Kim told me that I HAD to pay for the add-ons which I did not want. She tried to sell me on a package that was totally unnecessary and unwanted by me. What is happening to our car dealerships?? read more

DO NOT GO HERE. THEY ADVERTISE BAIT CARS THAT DON'T EXIST JUST TO GET YOU THERE. Don't think - "yeah there are a lot of bad reviews, but some good ones also, nothing will go wrong for me, and they have the best deal I can find." That is what I thought until I got burned by Mcgrath Honda and Jason Bersowski - an internet salesman. DO NOT GO HERE After talking to Jason for almost a week I told him myself and my pregnant wife were going to make the 4.5 hour trip to buy the car pending a condition inspection. Every thing was in place for us to buy the car until Jason informed me (when we were 30 minutes away) that someone had taken the car on an extended test drive. Then when we were 10 minutes away I was told by Jason that the car had just been sold. Bull S***. Then the said " I told you to give me a down payment-remember" BULL S***. He never said that because I would remember, and I would never give a down payment to hold a car anyways. Especially to a shady jerk like Jason. I then had some choice words for Jason and turned the car around. Bull S***. It is clear that he was lying to us the entire time and just put that car out there as a bait car. So we wasted 9 hours driving, with my pregnant wife, and had to make baby sitting arrangements for our other 2 kids - and we got nothing. There are several other reviews with the exact same story. PLEASE - DO NOT GO HERE-YOU WILL GET SCREWED!!! WHAT A JOKE! read more

Came to check out the certified 2014 Honda Odyssey. Booked an appointment at 1 pm with (sales rep) and I reached there a few minutes late. The sales rep received me and asked me to wait since he was tending to another customer. I was then made to wait for around 40 min till 1:50 (!!!!) while he was closing a deal with another customer. I had carved time out of my workday to check out the vehicle and that is why I had booked an appointment. Customer's time and effort should be respected after booking an appointment and honestly, I don't have the time and patience to deal with such a dealership experience. If this is the way, Mcgrath treats its customers, I don't want to be a customer! I walked right out without even seeing the vehicle. read more

Great dealership. Went there twice for both my CRVs. Recommend to anyone.! Staff is extremely helpful always wants what's best for the customer. read more

Horrible service Dept. Diagnosed my car wrong charged me for the parts that shouldn't have been replaced. Managers are a joke there. No one seems to know anything. Got the car back and more parts were broken. Things weren't working on the steering wheel. Things weren't working on the dash. I will never ever go back there again. Horrible experience. Horrible Honda dealer. Stay away. read more

So my Honda Civic was part of the takata air bag recall & these guys were relentless about calling me to get it taken care of. It was really annoying to be honest. They were calling as least every week. I set the appointment up just to get them to stop calling me. I probably wouldn't have gone to get it done otherwise though so I suppose it was a good thing over all. Even if it was irritating as hell. The service center itself was good. They have a really nice set up for their waiting area, lots of outlets to plug in your tech (had to charge my phone & the outlet was right next to a comfy arm chair) , and they got me out 40 minutes sooner than their estimated time. I've been here before to have my car serviced and while this is never a fun thing to do they do make it as painless as possible. The other reason I typically come here is that their service center is big enough that they have a lot of flexible appointment times. I'd send people here for the, service department anyway, just for that. Makes life so much easier when I don't have to skip classes or take off of work to take my car in. I just wish they didn't call so much. read more

Great customer service by Dylan! He was helpful and also personable. Other than the long wait for the finance department it was a good experience! read more

The dealer itself is very nice and well kept but some of the people are just rude and for that reason I wouldn't come back to buy another car. They talk back rudely, instead of nicely explaining their reasoning and why their dealer is better compared to others. Never again would I go back, let alone recommend the place. Customer service to me is everything, even if the deal isn't the best. Top review was first Time I had went... got a call 10 days later to sign some papers they forgot, a guy named DJ extremely rude, demanding for me to go that day. I told him I lived an hour away and couldn't just leave. After feeling threatened I went, only to find out it was to sign a new contract. At %21 interest. He lied and tried to make it seem it would be better for me in the long run using false information. After he did the math in front of me, he realized how wrong he was. %15 interest doesn't come close to what I'll have to pay with %21. I owe about $10,000 more on a used 2010 Honda Pilot, A total scam. At first I had warranty on everything and gap insurance for a payment of $396, in the new contract it'll be $498 for the same thing. He gave me the B.S. that I'll have peace in mind if I kept the warranty. Ya what peace in mind? That I could have gotten a brand new car for what I'll be paying for an old used car??? Refused to take the car back or at least let me trade it in for a new car and make it worth it. Since it wasn't my fault the bank didn't accept the loan. With only gap insurance I'll pay around $435 a month. It has been by far the worst dealer experience I have ever had. I know for a fact I could have gotten a better deal somewhere else. I never thought they could scam me like this. I left happy the first day and it quickly became hell. read more

Negotiated a deal with their internet department, was told they have the vehicle in the color trim that I wanted, took a $45 Uber to pickup my be ride, only to have them tell me they did not have the vehicle??? They tried to sell me something I did not want??? Walked away and will NEVER deal with any of the McGrath dealerships read more

Took almost 2 hours for an oil change. Had an appointment and arrived 15 mins early. Didn't matter. Then had exorbitant prices for service that my car needed. Also per the paperwork they gave me my in cabin air filter needed to be replaced. Not true since we just replaced it ourselves last month. But they charge $64.99 plus tax to do that so I'm sure that's why they put it there. Just bananas. Have purchased 2 cars here but will no longer utilize their service department or get my next car there. read more

I tried calling to see how much it would cost to have a keyless remote and remote starter replaced. The parts department was very nice and helpful. They had to transfer me to another department to answer one of my questions and someone named Dana answered. She was incredibly rude, kept interrupting me when I was talking, and obviously did not want to help in any way. Not to mention the 600% markup on a remote stater fob that would total $1000 just to replace a remote starter and keyless entry fob. We will never have any of our vehicles maintained by this dealership. read more

Terrible customer service! If you want to buy new or used go somewhere else. Went for brand new car there ( mistake) I agreed to price on phone . Went there thought maybe 45 mins and go home. This nightmare took almost 4 hrs! Man After my credit was good they tried selling me everything! Please go elsewhere! read more

Easy to make appointment. Easy check in with Monika and excellent communication explaining service. Vehicle ready - with car wash - when promised. Very quick check out and explanation of free inspection also by Monika. Easy pay for fair and well priced service. Thank you! read more

My wife and I were in the market for a used CRV. We found a nice 2019 that caught our interest, and proceeded to inquire about the dealership and set up an appointment to come to the dealership and check out the vehicle. We walk in the dealership, and we are greeted by the salesman. After a few moments we were informed the car that we had made a reservation to look at, had somehow been loaned out to a customer who's car was being serviced. We asked when the car would be returned, and we were told nearly a week later, that the car still isn't back yet. We ended up buying from a different dealer, for a much lower price. I'm just in awe after telling him that we were ready to buy, that the salesman didn't do whatever it took to get the car back and give them a different loaner vehicle. Just to put this into better perspective, We first visited the dealership on a Thursday, and didn't get a response about the status of the car until the following Wednesday. This was after numerous emails as well. Buyer beware... read more

Gosh, I really wish I could give this place a negative star rating. They are truly horrible here and don't give a crap about you as a customer. Last week, I went in to get a spare key made for my car. Not a huge deal, but I was certainly not greeted correctly when I walked in- just 4 salesmen sitting around chatting, not attentive at all to the people walking in the door. When I was finally directed to the parts department and told them I needed a spare key for my car, they told me it would be $75 for the key (was previously told on the phone $70) and $75 for the programming fee. Let me also mention, the guys who "helped" me all had the attitudes as if their job was not a job but a fun hangout sesh with their buddies. They acted like I was the stupid lowly customer and I should be so lucky to even have their attention for a moment. When I finally told them that I would rather not have it programmed that day, they said they would give me a valet key so I could get into my doors at least. I said that would be fine. Now keep in mind, I'm not a key expert so they could have handed me any key and told me is was a valet key and I would have trusted them. So after a while, when I received a key (being told OVER AND OVER it was a valet key) and put it in my door, it didn't work. They then went back and fixed it and I was so fed up at that point, I got out of there as quickly as possible. When I got home, I began to call other Honda dealerships to see their prices on programming the key to see if I could find a cheaper price. I got a hold of MotorWerks of Barrington (FANTASTIC PLACE BTW! I will be writing a 5-star review for them after this) and was told since I had a valet key already (or so I thought) they could program it for $65. I made an appointment for the next day. When I got there and pulled the key out of my purse, I was immediately informed that it was not a valet key. The gentleman helping me even took me to the parts department and they showed me what a valet key actually looks like. When I asked the price on it (because obviously that is what I originally wanted), they quoted me $24. So freaking McGrath Honda of Elgin is RIPPING PEOPLE OFF for over $50 for a dang key! Moving on to today when I called and spoke to the parts manager about getting a refund on this key since I was LIED to about what it actually was. I called and was connected to their parts manager and after leaving a voicemail received a call back a few minutes later. This guy (who mind you wasn't even there when the original situation occurred) then proceeded to ARGUE with me for 7 minutes about what happened, telling me "my guys wouldn't say that" and "well, that's not what this paperwork says"-because right, as if your guys are going to note that they lied to a customer on some paperwork. In the continuation of arguing with me, he let it slip that the key I apparently got "only cost like $11, right?" UM NO. Try $21. You OVERCHARGED me for a key and just let it slip that you screwed me over. He finally said he would give me a refund as long as he got the key back. I told him to be honest, I would prefer not to because frankly the people at his establishment are shady as hell and I don't trust that they will destroy my key and not use it to break into my car at some point seeing as they have my address. Now, I'll admit that may be a bit dramatic, but frankly, I don't trust these people with one fiber of my being. When I told him that his guys had terrible attitudes and needed to work on their customer service all he said was that he didn't know what I wanted him to do about it and he needed to know if I was going to want the refund or not. I very reluctantly agreed to go back to give him the key and get my money back. I will be going there in the next couple days to deal with this. But for real, DO NOT go here. They need a major customer service overhaul and you will walk away upset you went there if you did. On the other hand, I HIGHLY RECOMMEND MotorWerks of Barrington. Feel free to go read my review there if you get a chance. read more

I had a wonderful and speed breaking experience. Thanks to Ugo and Ricky who facilitated the deal. Thanks Team Mcgrath

Great car. Decent deal. Abominable follow-up service. Was told SO MANY different stories about the check I was to receive in "a couple of days " (it's now been two weeks). Salesman Kevin Schwartz told me he would be there at 9am and I could see him to get the check. Oops--he's not there. After 45 minutes of shrugging and lack of knowledge about my check, was told it was "in the mail". Now, I am sure I will see the check eventually, but I take issue with the amount of placating lies delivered. Certainly reinforces the stereotype of car salesmen. SO disappointed in this dealership, that I have been buying from since 2008. Be honest. Would rather hear "I don't know" than a multitude of fabrications. read more

Excellent! Great experience and I love my new truck! Mark, mo and enise were great! Keep up the great work!

Drove in with a faulty turn signal, had to threaten police to have it TOWED back to my house as it was not drive able...yes...you read that correctly. These scam artists wanted $2,000.00 and change to repair a faulty turn signal. I had zero time to deal with this and figured it would be a quick fix. They called and told me that the van is now ready to "burst into flames" as the circuit is smoking, and now it's not drive-able...the short version is the person we were dealing with was fired, no one could call me with a status, and they initially wouldn't let me tow it out of their incompetent hands. I threatened to call the Elgin Police to help me tow my own car back out of that bastion of incompetence to find out most of the internal electrical cabin electrical is disconnected. For about $200 in parts, I 100% fixed the van for what McGrath Honda was trying to tell me was over $2,000 with 8 hours of work....yeah...go to hell. I should dispute their "diagnostics" charge and send them the $100.00 tow bill and demand they pay it. You couldn't make this up. From customer service, to being honest, or properly qualified to fix your vehicle, they are an absolute abomination of a dealership. I should seriously send the Honda head office a letter on this complete failure of service (with saved voice messages for proof). In retrospect, I'm lucky as I've been a hands on degreed engineer for 25 years so troubleshooting and repair come easy, not available time I'm afraid. But what about anyone who doesn't have the knowhow, skill, nor tooling to do their own work? Can you just IMAGINE the amount of extra work that is quoted and done at the expense of the customer? It literally enrages me that this kind of thing happens to people who work for a living only to be cheated out of their money. Pathetic...and Yelp won't allow 0 stars, so I have to give 1. And McGrath "Customer Service", don't even try to contact me with some BS reason this happened, it will just make me want to "out" this dealership even more on social media. read more

Carlos did a great job for me. The inventory of new models is limited at most dealerships these days with the chip shortage but he was able to find one and the car is great. read more

Without a doubt, the best experience I've ever had having a car serviced. My Service Consultant, Nico (Nicholas Nieves), was friendly, knowledgeable, and absolutely amazing. read more

My wife and I set up a test drive appointment for a certified used Honda Fit for Saturday. Before making the trip, we call to confirm that the car is still available and are told it is. Despite there being several Honda dealerships near me, we make the 45 min drive as Elgin had the only blue 2018 EX around. We get there and are told by the General Sales Manager, Andrew that "it sold an hour ago." I know it takes longer than an hour to go through the sale and no one told us it was sold when we called before driving in (less than an hour ago). I don't see anyone else around the car. We humor him anyway and tell him specifically what we're looking for and he sends a salesman out to test drive something different. We immediately walked out the door. Andrew chases us down and stops us in the parking lot, apologizes, and promises to call us back that day when he checks his inventory options. We never received a call. On top of that, the car is still on their website tricking people to come in. Pretty clear bait and switch. Definitely not going back there to buy. And I'd recommend everyone stay away. McGrath Honda of Elgin fits the dishonest car salesman stereotype you grew up hearing horror stories about. Avoid unless you like wasting your time. read more

Took my car in for repair, and $100 cash was stolen out of my console. Not smart of me to have forgotten to remove it before dropping off the vehicle, but dishonest on their part to take valuables out of a car you're working on. I sent an email to let them know and got zero response after several days (they did, however manage to send me a marketing email in that time). I wasn't even expecting them to replace the money--after all, how would you even know for sure who took it, and how could they be sure I was telling the truth? But, at least some sort of acknowledgement or even an insincere "we'll look into it" would have been something. I have no complaints on the actual work they did so far, but obviously I won't be a repeat customer, and I'd urge anyone going in for service to make sure you remove anything of value before bringing in your vehicle for service. read more

I recommend Carlos Chavez as salesmen. I spent a year, on and off, researching used cars. Trip after trip into the dealership. He was patient, and I test drove literally (at least) 10 different cars. He followed up a few times via phone and most importantly....never one time pressured me. I ended up buying used. While the McGrath 1 year deal thingy me bob is nice, it does not mean much for me as I will be past 12K miles within 6 months so McGrath Advantage was not a consideration. Yes, "Business Manager" pushed for "extras". Ummm...that is his job.... and IMO just an unfortunate aspect of buying used or new from dealer. He makes up margin in aftermarket adds, but I was paying cash and just kept saying no. One input to Mr. McGrath: Add another Business Manager or retool your process for this aspect of your car buying experience. I accept that after I concur to pay you for said car that I am required to "sit in a small cloying office, being filmed, while your Dealership tries sell me adds that I am not interested in". What is not acceptable is making me wait over an hour after I agreed to the purchase, and after the Business Manager told me it would be only 15 minutes to get into the aforementioned cloying office so that I may "be filmed, while you try to sell me adds I do not want". Overall I am happy: Got one owner, clean 2012 Honda Accord EX, with low miles at over $1K below Edmunds Retail price and only slightly above Private party value from a salesman who never pressured me. I got 15% off routine maintenance for the life of the car and dealership is right on my way to and from work. Worked great for me. Good luck if you are searching for car! read more