I was in and out quickly , with a new HRV sport, in the new Green color. McGraths associates worked well in setting me up with a payment I could afford, and set my car up to my personal settings. I feel confident that I know all about my new vehicle read more

Austin Becker was great!! Very helpful and knowledgeable when I went in for an unexpected service.

Kyle Cole provided exceptional service, demonstrating clear communication skills and effectively resolving all of my inquiries.

Fantastic customer service! We started our search for a new car through our Amex card at night and were connected to a few dealerships near us. McGrath was the first, AND ONLY, dealership to call, at 8:16am the following day! I remember the time because I was super impressed with the speed. I kept repeating to myself "the early bird catches the worm.....", and boy did McGrath catch it! It wasn't just one call I got. I got about 5 more including one while I was at the dealership. Omar was our person at McGrath and he was FANTASTIC! Isaac from the financial department was also great. I can't rave enough about McGrath. They are top on the customer satisfaction rating for us. Unlike some dealerships we went where we were getting treated as though they were doing us a favor to sell us a car, McGrath was respectful. So, if you're in the market for a car, seriously consider McGrath Honda! read more

we were looking for Nissan Sentra thst was on there website for sale for 10k. we called twice regarding it and we got the same sales pitch about a redcution sale give me 10-15 mins to find out from my manger if it's available. oh wait my manger is here pit me on Hold lied to me and said it was available. my husband goes there to find car it's sold. sales associate Trina calls me again telling me this car is available when can I come to check it out. I tell her my husband is there it's not available. She puts me on hold again to speak to her manager says oh it was sold this morning. we have other vehicles for you to look at in same price range. wasted our time and energy. this is not how you do business.. now she's harassing me sending me text messages to come and look at a genesis . not buying a car from this place.. read more

Great Purchase Experience that Keeps Giving! I brought my 2018 Honda Accord Sport in for my oil change and I must say that the service department is on point with quality customer service. My service advisor Guillermo congratulated me on approaching my 3yrs of ownership and asked how the purchase has treated me. He not only greeted me within a timely manner but made sure to keep me filled in on the status throughout as they were really busy during my visit. He offered me a drink and I must say I have yet to have a bad experience with the service department and or employees for that matter. I highly recommend anyone this Location for service and or purchase. Great Purchase, Great Vehicle, and Great Quality Service which these days unf has become somewhat hard to find! Great job and thank you! read more

Horrible experience, they took advantage of an old man (my uncle) who speaks little English. After he decided on the car and put the deposit down they said the car needs to be repair and held his car hostage for over two weeks. He uses his car for work so at this point he has no income. I called after a couple of weeks of him getting pushed around and they said they didn't have the part to get the car fix and it's going to take another week. they called him instead of me and said the car would be ready the next day. When I called to ask what happened they said they "expiated the process". After picking up the car, he found that the AC is also broken so he had to paid an additional 1K get it fix. Very shady, would stay away! I felt that if I didn't call, he would still be waiting to get this car. I called the dealership about returning the car since there's so many issues and was left waiting around for a call back at least twice and no one ever call. read more

So my hatred of McGrath continues. Not only was my last lease experience in nightmare in 2019 for a myriad of reasons, mostly that they mishandled and screwed up the internal paperwork, I'm now waiting over 2 months to get my check from Hyundai who I sold that car to who won't release the funds to me because they're waiting on the title from Honda. When I followed up with Honda to get an understanding of what the problem was they told me they had to order a duplicate title because of the mishandled paperwork by McGrath back in 2019. I was a McGrath customer for years and I would rather walk to work everyday or take public transportation than ever buy another car from them. I'm more than done, they are absolutely morons. Such a pleasure to walk into a Hyundai dealership and be treated so respectfully and have the deal go through smoothly. I'm so glad to be rid of both Honda and McGrath. And my kids will no longer buy cars from there either so that's 3 of us they lost, too bad so sad. I know they really don't care, but I care. I care that they screwed up my deal, I care that they were rude to me during the whole process and I care that now I no longer have that car nor do I have the check for the profit from the sale because of their incompetence. I should be when I went back to the dealership in 2019 that everything was fixed, the VIN numbers were straightened out the title was fixed, well guess what it wasn't. I wish more people would just run from them. So many better dealerships out there, this place is a train wreck. It used to be good, it stopped being good a long time ago. Everything from sales to management to service. I don't know which ones worse it's a three-way tie. Complete incompetent morons. read more

2/3/2020 update - Downgraded the rating - left with a sour taste in my mouth after trying to have something fixed after driving off the lot. Do yourself a favor, make sure EVERYTHING is to your liking before you drive off - otherwise they'll just chalk up excuses to market pricing and leave you in the woods. ___ I came in to purchase a CPO 2016 HRV - Daniel Colon made my entire experience stress free and easy. I felt he did a great job making me feel comfortable with the process, offered a lot of help and was just an all around great guy to work with. Service was great, they even let me leave my rental car on the lot for enterprise to pick up! 5 Stars all around. read more

Incompetent is a compliment! Bought a "cerified" CRV hybrid. It was services x3 for electrical problems. They took it back claiming they didn't know the magnitude of the problem. I requested to have my deposit returned, closeout sale of lemon and never have yo hear or deal with Honda again. As it was on day 15 and the continuation of their refusal to return my deposit, i was backed into a corner and bought a brand new CRV hybrid. Both had been financed with Honda. Honda Finance has on record that I own both and have a payment coming due. I contacted x4 messages, as this could affect my credit and violation on federal fair trade law. A text response....the next day! My teenage son in a business class could do better!!!! In all my life, it is my biggest regret! They robbed me of a pleasant, fun experience in buying a new car and it's all I think of when I look at it. Service crew has been honest to date, so fingers crossed they continue to treat customers right. Keep you posted..... read more

We found a great deal online, so my pregnant girlfriend and I went out to Elgin to make sure the advertised deal was what they said it was and to buy in cash. We arrived shortly after the mechanic, who is also the veteran rep for the BBB. We sat down with the sales rep and explained that this would be the easiest car they had sold all day. We weren't coming to look at multiple cars; we wouldn't need to be sold; we weren't shopping, we were buying. It was as simple as making sure the car was in the condition for the price (which the mechanic was doing), talk about the price, going to bank around the corner to get a cashiers check, and then diving home. The sales rep was clear that this was a no-haggle shop, and we agreed. I explained I would be looking for a 2-way starter. The salesperson agreed. Once the mechanic finished checking out the car, the 3 of us went to test drive. When we got back, we had found three minor issues and asked if they would fix them or if we would be responsible for them. It took them an hour, but they decided to fix them. They stated they should have caught them when the car came in. The car was exactly what it said it was. We told the salesperson we would buy the car and asked about the price for a year extra on the Honda CPO as well as a 2-way starter. They took another hour to come back to us. We said we weren't interested in the additional warranty, starter, or sense at their price, but we would take the car as-is for the price advertised, and we would be right back with a cashier check from the bank made out to them. They didn't have anything for us to sign, so we shook hands and went down to Chase bank 8 minutes down the road. While we were handing the cashier money, we get a weird call from the salesperson telling us that someone just walked in, and they wanted to finance the car. "Okay, you just sold us the car, and I'm literally handing $2000 in cash to the bank teller." The phone goes on speakerphone so I can finish my transaction. The used car manager gets on and tells me a weird story about someone that had credit issues, and they were trying to finance the car they had just sold to us, and the car is sold unless something crazy happens in the next 40 minutes or so. "Is the car sold or not?" "At this time, we consider the car sold to someone else." I'm beyond livid. Everyone in the bank is stunned. I hang up. I loudly give the backstory to the teller, and the folks in line start to get involved. I get into the car and mechanic calls to tell me he sent over the final report, so I tell him what just transpired. He's pissed and tells me to open a BBB complaint immediately. I call a few friends that have sold cars. They are floored. I go back to the store on loudly confirm everything that just happened with the used car sales manager in earshot of the GM, that wants nothing to do with this, and a financial manager that doesn't see a problem with any of this. I get excuses about store policy, about how I could have written a personal check and done a credit check and then come back later, and they agreed that there was nothing for me to sign or anything... but I could look at other cars. They had already wasted 4 hours of my life; I explained that I wasn't done with them. I opened a BBB complaint. They responded with two inaccuracies stating that someone came in and bought it on the spot as soon as we left to go to the bank and that we were given the option to sign something before leaving. I'm not even sure why the person responding to the BBB complaint would make this stuff up... Their internal paperwork would have a timestamp of when it was processed, that it was financed, and if they had credit issues... Oddly, the statements made by the sales manager were heard by multiple people, inside and outside of the store. Since I opened a BBB complaint, I've had an opportunity to discuss this transaction with two contract law lawyers, other dealers, a Honda executive, and a few other current and former sales reps... everyone universally agrees what they did was wrong. I'm not sure why they decided to sell a car twice or why they would choose to make false claims but at the end of the day, they are used car salesmen. read more

I have had 3 Odyssey's and love them and the new one I bought August 2023 is no exception. Amazing van. I purchased what I was told was a wireless charger for around $900 which was rolled into "accessories" in my loan which was for 48 months. I waited for the charger for a full month. When it came in I put my phone on the charger and the battery light turned Green but I noticed it never advanced past the percentage it was on when I placed it on the charger. I called service and was told to bring the van back in. I did and they said the "wireless charger" would not actually charge my phone, just "maintain" it. I asked what that meant and was told if the battery was at 50% and I put it on the charger it would keep it at 50%, not charge it to 100%. That is not what I was told I was buying for $20 a month more on my loan payment so I talked to the manager who said bring the van in again and they would take it out and give me a check for the amount I paid. I had it taken out and then was told that I would not get a check and they wouldn't be reducing my payment for the $20 I was paying for the charger I had returned, instead they would take the full amount off "the back end" of the loan. In other words I would get my refund in 4 years!!!!!!!!!!!!! My last payments would be reduced for the amount. I would pay interest on the charger for 4 years also. This is the most ridiculous thing I have heard in a long time. Buyer's BEWARE if you purchase any accessories and have them rolled into your loan and then return any, you will not get your refund until the very end of your loan and you will pay interest on the item you do not have. It is a total scam, in my opinion. read more

Martin in the service area works hard to get me in & out fast. Great guy and staff there!

Received a warranty extension notice for my VIN # vehicle pertaining to refrigerant leakage issues. Lance in Service dept. acted like he didn't know about the mailing to customers. proceeded to state they would have to diagnose the issue and if not covered i need to get it fixed and also pay for the approx. 300 dollar fee to run diagnostics. CLICK. Hung up. Other Honda dealer is taking car of the issue correctly. Product knowledge lacking. read more

Great service. Will continue to take my pilot there for maintenance. Advisors are also knowledgeable and great to work with.

Weirdest experience at a car dealership I've ever had. My dad and I were going to all the different dealerships nearby and this became our last stop. First of all the lot is HUGE, but as we were driving in we couldn't find 1 new car in the whole lot... the only cars that were there were peoples owned cars waiting for service.. when we walked In the only show cars were minivans and the rest of the inside was practically empty.. they had us sit down with a sales man who just drilled us for information and asked us a bunch of questions.. granted I have never been to Honda, I had no idea what cars they even had to offer, I wanted to see all my options but they had no cars to show. Apparently the truck was there in the back with al the cars on it thag needed to be taken off the truck and scanned into the lot. We waited for 15 minutes while the sales man pulled around 1 car with all the factory stickers still on it, the car did not even turn on... it had not gone through inspection and he literally asked me if I wanted to take it on a test drive..... noway.. that was the only car he said he had to take out at that moment.... We decided to leave but we're begged to talk to the manager before leaving.... We agreed.. waited an additional 10 minutes for what reason? Not sure.. the manager proceeded to ask us questions, and honestly it was just a big joke. YOU HAVE NO CARS. I will never go back there again. What a waste of time read more

Made an appt. to test drive a civic. Drove 30 minutes to their Elgin Dealership, only to be told that they did NOT have a civic in stock. Asked if I was interested in an Accord. NO, I was not. What a total waste of time. Just be honest and tell me over the phone that you had NO civics in stock!!! read more

they say anything to get a sale and then ghost you lmao. I never come for services and today reassured me to never come back. They overcharge everything especially what can be done in for less than $10. Johnathan was an ass not worth fighting with and their management will "reach out" but you will never actually hear from them. save yourself the headache and all the nasty attitudes you get after the initial purchase. read more

Love this location, the folks are always helpful and go above and beyond! They don't try to push things unnecessary but will advise quickly when something is needed, and catch recalls and notify me right away. read more

Had a really bad experience with the sales manager Mohammed, after I checked the numbers for a Civic the car was going to be close to $50k, be careful and read everything, do the math. Very disappointing experience, very dishonest. read more

While I'm sure the technicians' are highly skilled, it's worth noting that I encountered multiple redirects, received an unhelpful response from Anthony, who doesn't return voicemail calls, and, in contrast, enjoyed an even better experience with Saint Charles Honda. read more

intentionally dishonest...bought several cars from this dealer my wife took my 2013 pilot in for normal service and asked them to replace front drivers map lite. was told entire assembly woukd need to be replaced for over $300! she questioned them and the service writer was very condescending. I went on you tube found video of how to do it myself. then went to Amazon bought kit complete with tool for $8.99. I worry the dealer woukd change bulb same way and charge this much. you have to check everything. I know dealers are recovering from the pandemic but this is nothing more than intentional rip off. I didn't even bother to call service manager as it's likely this person in on the scam. I'm putting it here to help others being ripped off by these people. the kit included bulbs and switches for all the lights as led. better white light but you must pay attention to bulb polarity. if it doesn't work first time reverse bulb position. read more

I bought my car from McGrath Honda of Elgin 5 years ago. Since then I have been a loyal customer having all my maintenance and oil changes done there. Today I was "Greeted" by Nico, (one of the service advisors) from his seat announcing loudly "I HOPE SHE HAS AN APPOINTMENT". Me and the porter that helped me just looked at each other in disbelief that he made such a comment. I was there to purchase a new battery for my fab. But Nico was so unpleasant, unprofessional and rude that I left unhappy and for the first time unsatisfied. Nico, you are the worst person at Honda that I have ever encountered. I plan to share my experience with others that plan to buy a car in the future. read more

Gayle was great! She got me in and out fast. I didn't have an appointment and they still serviced my vehicle. I was having tire pressure issues because of the cold. They inspected all of my tires and I didn't have a leak. They put nitrogen in them on the house. Great experience! read more

Good, fair place to buy and service a vehicle. Liz is an excellent salesperson & ask for her when purchasing a vehicle.

Took my car in for an oil change, their service department really is great. They went over everything with me . Thanks again!

Review regarding McGrath's sales policies and Management. VERY BAD BAIT AND SWITCH. Illegal, in fact. Read there BBB reviews - WOW 2/5 starts. No wonder they have a 'no rating/F' from the BBB. https://www.bbb.org/us/il/elgin/profile/new-car-dealers/mcgrath-honda-of-elgin-0654-88373699/customer-reviews Update: The day after attempting to screw me with "mandatory accessory charges", McGrath (mis) management updated the price on the vehicle to reflect what they actually plan to charge customers. read more

Beware McGrath Honda in Elgin. I am friends with an elderly couple and #mcgrathhonda took them for a ride. Sold them a 2018 Honda, pretty much a base model Accord for $33k. They also left there with a $4500 warranty and were told that their rate was 4.9%; they have a rate of 8.2%. They took their car in for servicing and this is what they came out with. I think all car dealerships should have a fiduciary responsibility to look out for their elderly clients. This is elderly abuse in its finest form. Shame on anyone at McGrath that had anything to do with this transaction. read more

My spouse Inquired about new car purchase. The experience was financially dispectful. Clearly trying to take advantage of unsuspecting individuals. Buyer beware (especially female buyers). read more

Run (don't walk) away from this dealership. A car buying experience should not be like this. We saw a used vehicle on their website that we were interested in, called and made an appointment to see it. Upon arrival there was no record of the appointment and we were told the person who took the appointment was "just one of my call center girls" by the internet sales manager. We expressed our disappointment that what was promised (vehicle ready to be seen) was not delivered. In hindsight we should have left then. Our sales person (who is lovely) grabbed the car quickly, we took it for about a 10 min drive and were ready to buy. 5 hours later we were finally signing the papers. Does it really need to take 5 hours to buy a car? It seems like the back log was waiting for the finance person. Suggestion: have more finance people available on busy days. We came home with the car knowing we had to go back for a few accessories that they ordered for us. After bringing the car back they gave us a loaner. That is nice however it was much smaller than the vehicle we purchased and didn't work for our needs. The next day I went to pick up our car and they assured me it was ready since we live about an hour away. Upon arrival I see that there is condensation in the taillight. There were also wax smudges on the car. Upon returning home I found that the cross bars we just paid to order and have installed were not screwed in. We still can't get an answer as to the itemized cost of the accessories purchased. They also were not able to tell us how to file a claim for the protection plan we paid extra to have added. I understand we are all humans and things get missed but I was assured that the car was inspected and ready to go. This shows me that there is not a focus on work ethic. 1. someone did a terrible of job of doing the work 2. someone else reviewed this work and thought it was acceptable. All in all the management needs an over haul. The sales team doesn't know what the service team is doing and vice versa. Each time someone calls me to follow up they don't have an understanding of what the last person I spoke to said the plan was. We aren't getting clear answers and I don't trust the quality of the service work. Don't shop here. read more

It was time for an oil change. I called to schedule, and the person who picked up was very helpful scheduling that day. The experience was easy and efficient. Well done. read more

Still crappy service. I have to take my car in but I'm just tired of the service attitudes and lack of effort. Last time I came in was for something and they offered to replace my wipers. I said no because I didn't want to pay for the up charge. They convinced me it'd be about $15. Then the bill came and it was over $20. This is no big deal but the fact I didn't want to in the first place but then over charge me? I pointed out the discrepancy and he then proceeded to mansplain the bill. Um yeah, I know how to do simple math, thanks. After I assured him I understood and he realized his mistake he told me he couldn't refund me so now I have a "credit". Whatever. If it weren't for the fact I love Honda's I would never come back read more

I don't understand the bad reviews. I didn't buy my Honda here but I regularly get my services done here for the past 3 years and every visit is a pleasant! The staffs are helpful and friendly. The services are always excellent! They always offer me cookies and coffee in the waiting area. It's very clean, comfy and relaxing here so I never mind waiting for my car to get done. Always looking for the next visit. This place just didn't get enough credit! read more

Mcgrath Honda - Car Dealers Near Me - Elgin, Illinois

This establishment currently has a 1.33 rating on the Better Business Bureau and the reasons why are painfully obvious. I have now had the AC Unit in my 2016 Civic replaced by them (under warrantee ) twice in a calendar year and it is now broken again in LESS THAN A MONTH! I tried last night to go to a different Honda garage since this repair is still owed to me under warrantee but was told I now have to go through McGrath since they replaced it the first time. This makes no sense to me but regardless, what kind of a garage needs to repair the same issues three times in a calendar year? This is in addition to my sales experience last year that ended in catastrophic failure after their sales team spent hours trying to bleed me dry for every dime they could get out of my wallet. Please, please, please do not give these crooks your money, either for sales of service. read more

My review is strictly on the big boss guy named Ines. What a rude guy. Horrible customer service with him. We did not speak to him till the end when we were READY to make a deal. He had a lot of attitude when speaking to us. He even talked down to his own employees. Ken and Kyle Cole were great. If Ines had never came to speak with us we would of made a deal And even willing to go up. Unfortunately Ines came to speak and does not deserve the position he is in. Ken deserves to be in Ines position. Thank you Kyle and Ken for being great. I am sorry you guys have such a boss. read more

They have the best priced vehicles around right now! Hands down. And the biggest selection. We worked with Yvette and she was very helpful. I love me new used car :D read more

Just another reason to buy a Honda? Their service department is top notch! You may not think that's important when deciding to purchase a vehicle but when you need to have your vehicle serviced you'll appreciate the following at Honda: quick and friendly service, nice waiting rooms, free snacks and drinks available, computers available, WiFi available plus the service writers keep you posted on the status. If it will take too long they will set you up with a loaner for the day. read more

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Get EVERYTHING in writing and read EVERYTHING 3 times, not just on the computer, but after they print it all off so you can see all the pages at once. Don't trust a word that comes out of their mouth GET IT IN WRITING & insist that they give you the paper they wrote it on. read more

Had an issue with my Apple Carplay connecting to my phone. Gerardo Sharif was very courteous and efficient in getting the situation resolved for me. He also answered some additional questions/concerns I had regarding upcoming service on my car. Thanks for the great service! Mary Jo Meier read more

I made an appointment for my oil change. Got in right away and waited for apx 1.5 hours for it to be done. Car was returned clean and finished. read more