They give COLD FOOD to drive through customer!!! The Worst McDonalds!!!! Zero stars to rate if I could They handed COLD food to customer, and this is the 3rd time I had them COLD. My office was two blocks away from the minute I got the food from the drive through window to I set down open the bag it only take me 2 minutes or less ( because I was there around 10pm so there weren't any line in front of me ) When I open the open and expecting a crisp and hot fries instead I got COLD chickens and COLD fries. NOt even warm!!!!!!! DO NOT GO HERE !!!!!!!!!! read more

I did it again. Ordered through the app. I just won't learn to take my own advice and walk in OR check the bag for a complete, correct order. If only I didn't like these fries and fast lines so damn much In-N-Out across the street would be seeing me way more often. Side note, I was at a McDonald's in Littlerock, Ca near Lancaster... on the way to the poppy fields... ordered a couple meals (Big Mac & Quarter pounder) for me and my kid. Came out to $20. Unbelievable. For that price, EVERY order should be correct because the food isn't $20 awesome... $12 maybe. $15 tops. read more

I don't buy at McDonalds all the time but the time I decided to buy a quarter pounder at the drive thru today Oct 28, 2021 at 12:32 pm, this what I got when I'm about to eat it at home! It's not even a sandwich if it's just 1 bread! And look at the cheese! They don't deserve not even 1 star! Very disappointed! read more

McDonald's - Burgers Near Me - Walnut, California

I mobile ordered 4 spicy McChicken, 2 large fries, 20 chicken nuggets and 1 apple pie. At drive thru they gave me 1 bag. I went to parking lot to check the bag (thinking...how they fit all that in one bag). It is missing my 4 McChickens. I had to go back into the store to tell them. Luckily I checked. Oh...what happened to the apple pie. The filings is 1/2 filled. read more

McDonald's - Apple pie is mostly crust. - Burgers Near Me - Walnut, California

Would give it zero star if I can based on today's experience. I'm fine that the stuff we ordered (on the app) eneded up not available, and I'm fine that the order was wrong, but absolutely NOT OK that the staff gave such horrible attitude when we were having our order checked and corrected. Was it our fault that YOU messed up our order? Worst service ever (by this particular staff) which ruined the whole experience. Please hire carefully and train your people, McDonald's. Big thumbs down. read more

Idk why the food is never ready It's not even real food Waited on the side almost 15 mins for a cheeseburger ... Last time they had me pull over to the side for almost 10 mins for a cheeseburger and fries Smh Might as well go to in n out across the street I'm sure that would be faster read more

Employees are always nice n friendly. I ordered the 2/$3 McDoubles with extra onions on both. They repeated the order back & we agreed. At the 1st window- heard my order repeated & agreed as I paid. 2nd window (pickup) order repeated 2 me as they handed me my food. As I opened the McDoubles I noticed they had put a label/sticker on it with "EXTRA ONIONS." I thought that was pretty cool. By now, you probably guessed that there weren't any onions at all. Not one lil onion. Lol I wasn't hangry- so no big deal. read more

I go out of my way to go to the other McDonald's on diamond bar blvd because of how bad this one is. They have never not messed up my order. No matter how many times your say "Can I please have fresh cookies? I can wait" or "Can I have this sauce" etc they always manage to not get it right. The worst though is I have order multiple times the McGriddle and they alwayyyyysss send me home with an English muffin instead of the McGriddle bread. Not worth the head ache. read more

Shoutout to the guy working tonight at 11:40pm! He was kind, great vibes, and even took the time to drizzle some hot fudge in a nice pattern on the cup! Will be back! read more

Happened to be in the area and thought we'd pick up dinner. Had to wait a while for the order and finally on our way home. Got home and to my surprise the large fries were only filled halfway. Looked in the bag and they had not spilled into the bag. Should've check my order but will definitely not be back to this location. read more

McDonald's - Large order of fries - Burgers Near Me - Walnut, California

Just walked out of this particular location I was in front of the cashier while he was on his phone and then he just walked away without taking the order read more

My second review on Yelp. - Zero Rating!! Yelp should really add that feature. This location is close to where I work, only reason I purchase anything from them. Now, either this place is under new management or owners. The past several months the quality with their food (McDonald's standards) has been disgusting. Food isn't properly "warmed" up, the fries taste old and stale, drinks are not properly mixed that its carbonation you get. After today's encounter with the food that actually made me ill. I will be calling and filing a complaint with the Los Angeled Food Department. I know "Its McDonald's, what do you expect?". Well you expect not to get food poisoning from their shitty food. Pun intended. read more

This was my experience today: I placed a mobile order for a McChicken, medium fries, and a medium sweet tea, then checked-in curbside at 4:53pm. When I realized it was already 5:03pm and my food hadn't arrived, I went to the drive-thru to inquire. (First strike.) It was a dual drive-thru. I noticed that the a vehicle that drove up to the other drive-thru speaker was helped first even though he came after me. The employee at the speaker told me to "please hold and I'll be right with you." Soon after, I heard the person in the other vehicle placing his order. (Second strike.) When the lady came back on the speaker, I told her I had been waiting 10 minutes for my mobile order at the curbside parking spot. She then told me to proceed to the second window. A lady who seemed to look like she was the manager (based on her uniform) handed me an ice cream cone when I arrived at the second window. I told her that it wasn't my order. She looked confused, as well as the other employee next to her. I informed her that I had a mobile order set for curbside pick-up but it never came. Then she looked down into a bag that was directly under her nose and asked if I ordered the McChicken with no shred. And I said Yes. (Third strike.) She handed me the bag and I asked to speak to the manager. She then tells me she WAS the manager as of 7 minutes ago, and that the manager who was supposed to take the shift after her was 7 minutes late. It is now 5:07pm. (Fourth strike.) Lastly, as she handed me my bag of food, I told her that this was probably the worst McDonald's experience and customer service I've ever had. She told me she would let the owner know, with no apologies whatsoever. Then I drove away, only to realize that she never handed me my Sweet Tea. (Fifth strike.) I then had to park my car, walk into the restaurant and went straight to the counter as there was NO LINE in the restaurant. It looked like the next manager had arrived and he looked to be cleaning behind the counter. I told him I was just at the drive-thru and the employee forgot to give me my drink. He didn't respond right away, but instead finished what he was doing, then asked what drink I ordered, while the employee from the drive-thru walked over to me and handed me my watered-down drink. (Sixth strike.) I left the restaurant at 5:15pm. It took over 20 minutes for me to get my McChicken, medium fries, and medium Sweet Tea. #firstworldproblems read more

service sucks, i waited 20 minutes for fries. with everyone coming and going, but eventually food came and shit was cold. do better

I would've left zero stars, but it wouldn't let me!!! I ordered 2 sausage and egg McMuffins for my son via the drive thru and after ordering and paying for his food, I drove to the 2nd drive thru window and the girl working the window was leaning on her left elbow.. When she looked at me, she said "you have to pull forward"... no explanation as to why or how long I'd have to wait... just simply "you have to pull forward"!! So I told her there isn't a place to park because there are 3 cars already parked in front of the restaurant waiting for food and she says "so you're not going to pull forward"... I replied by saying where am I suppose to park?! She then walks away... Soon after, a woman wearing green walks up to the drive through and says "you have to pull forward and wait"! No, hi, I'm so and so... no, hi, I'm sorry for the inconvenience, but... just as rudely as the girl employee, "you have to pull forward and wait"!!! I then asked how long and she said 5 minutes... I told her there were already 3 cars parked in front waiting for their food and I asked where am I suppose to park and she says "if you don't pull forward we can give you a refund"!!! At this point, now I'm pissed!!! Unbelievable how unprofessional the staff is at this McDonalds!!! I then told her I don't want a refund and I'm not pulling forward because there's no where to park. She then says "you're going to wait then for 5 minutes" and walks away!!! However, she returned soon after and I asked her for her name and title and she says she's the manager, so I told her I want her name so I can file a complaint as she and her staff know nothing about professional customer service. She returns a few minutes later with a ripped greasy piece of paper with the name "Joselin" on it and hands it to me. I asked her if she had a business card and she says no and walks away again! Finally, when I get my son's food, Joselin just sticks it out of the drive thru window... no I'm sorry for your experience, can I make it better... no nothing... just standing there holding the food until I took it... Truly unbelievable... no wonder the staff has a "shit poor" attitude to customers when "Joselin" the manager does too!!! What a great example she is to her subordinates and what a shinny reflection she is to McDonalds!!! read more

Nobody has to wait 20 minutes for an ice cream cone and there was barely any one in there. That's poor service.

Every freaking time I go there after around 10pm it's cash only without the scanner for deals. Like really? Really disappointed Coming back from work real hungry wanna use the deals but can't. Never driving through again read more

Horrible service. Very unpleasant , workers all seem hats their job. Waiting to have my coffee refill and stood for over 15mins , workers pass by wignorance attitudes. Seriously felt been neglect. read more

this mcdonalds is an absolute disappoint and a disgrace to their name and fame their dining area said it was open till 12 am but it closed at 10 with people still inside eating and workers still workin?????? make sense? absolutely not furthermore we had to go through the drive through twice because they messed up the order which might not seem like a big deal but the drive thru man KNEW the order was wrong (indicated by his light skin stare) yet proceeded to hand the bag over with the wrong food yes this place is horrible but at the very least it is not as bad as SONIC (fast food chain) the worst fast food and place in general never go there ever their service is even worse they are a 0 star but dont come to this mcdonalds either cus they suck have a great day read more

Discrimination! Bad service! Lousy attitude !!!! Been waiting forever! All numbers behind me got their orders I am the only one in processing board, checked twice give me all kind excuses... the coffee I irderef was just sitting there from hot to COLD! Yes! Cold!! Unbelievable !! It's Sunday 06/17 12:15am! Bad service lousy attitude employees!!!!!!!! read more

Normally this place is fine, but the teens/young adults that currently work the night shift are lazy and rude. I order my happy meal with a large drink, no problem at any other store, but here I was told that the largest is a small. So I order the large drink on the side. Then when I get to the second window to pay, they tell me that they changed it after I paid. Like what sort of trickery is that?? The whole point was to have one drink and now I have two. Also side note, management needs to do something about these teens/young adults that are working with giant hickeys on their necks. It's really unprofessional. read more

Fastest service I have had at a McDonald's. On the bad side a little frustrating that they make almost everyone in line park for there food. Food tasted good though. read more

I have come here a few late nights after I get off of work. I work in food as well. Everytime I come after work if I wasn't able to grab some dinner. Pull up to the drivethru and it is nothing but attitude from the girl working right now. There's no hi welcome to McDonald's. It is more like "what can I get you" "that's it" "total at window" get to window and she's not even willing to say hello to me just saying the total with her hand out. I get it. It's late. I don't want to be working either. But it pays the bills and it's so unfair that I have to get treated like nothing because I happen to work late nights and this is when I get off work. This isn't just tonight it's been many nights of rude people working late nights. Management should staff accordingly if people hate their jobs that much. I'll be contacting corporate. read more

This is the worst McDonald's I've ever been to. I've had to wait in the reserved drive thru spot for over 10 minutes, NOT DURING BUSY HOURS, more at this McDonald's than I have at all other McDonald's combined. EDIT: the order was quite wrong, and there were no napkins. read more

Horrible experience. It's 11:20 at night. I'm tired. Had a long day and decided to stop at the nearest McDonald's. I ordered my food and I was told to park. No specific instructions were provided, so that's what I did, I parked and then I noticed two other cars were also parked. I worked fast food. I know you only park a car when the car behind it has their food ready. The two other cars parked in front of me and I noticed they got their food first. As I'm waiting two other cars are parked. They also get their food I have now I've been waiting for 15 minutes and still nothing later I'm given an order that isn't mine and it is not what I paid for. I go back into the drive-through, and again I am parked, I get my order again, and again it is wrong. It is not everything that I asked for. At this point it is now 30 minutes in, and I still have not received my food. I am extremely upset at the lack of attention of their employees. I also asked for ketchup and ranch and I was given barbecue and ketchup. Horrible. Horrible experience. OH and to finish the review my food was COLD read more

The staff is always very courteous and nice to me in all the years I've been coming here. My issue today is not with them but with management and their failure to address the non working prompt screen at the drive thru. It's been twice now that I've shouted HELLO numerous times and there was no response back. And they took away all their salads read more

This location has horrible customer service. They repeat your order but never get it correct. They always make you park, they never ever have the food ready and it's supposed to be "fast food" I asked for no onions no pickles in our burgers and they put extra. My fries were cold and tasted old. This isn't the first time, it's disappointing to know the employees don't pay attention and don't care. read more

I have been ordering their breakfast McMuffins for awhile and substitute the muffin with lettuce wrap to make it low carb. This morning, I got an extra charge of $0.60. I complains that this is the wrong amount. The lady who is doing the ordering said her manager tell her to do the extra charge since yesterday. $0.60 is not going to make McDonald rich or make me poor. But it does give me a bad feeling. I see the manager is very young so she probably does not know in business, it is vital important that you take care of the customer's feelings and she is insensitive to that. read more

Took ridiculously long to even order and there was no line. Staff consists of a younger generation therefore beware of attitude and eye rolling if you ask for anything extra. I asked for ketchup along with my meal and I received ONE packet, decoyed within a bunch of napkins. Never again returning here. read more

Staff has difficulty with codes from the app. Definitely a time eater. The fries were fresh but had so much salt it was like biting into a salt lick. Since their fries are a signature item they should be close to perfect every time. This is a franchise store and given the number of negative reviews I recommend folks go to a store that actually WANTS your business. read more

SLOW....Very Slow Ordered a Mc Double, 10pc nuggets, and large fries. All my co-workers (Who ordered after me) were already half way done with their food before I received mine. Not sure what was going on, but it was definitely not "Fast" Food read more

Yay for 24 hours, but it's so difficult to exit the mall after! Honestly, I only come to McDonalds for their ice cream cones.. I've been to some where they barely give any, but these ice cream portions are large, so I'm happy. (: Usually a long line in the drive-thru, they have two lanes, but only one works. The workers are pretty nice, too. read more

McDonald's - Soft serve-my fave - Burgers Near Me - Walnut, California

I am a huge McDonald's fan so I can say I've been to PLENTY of them around the world. Never have I ever experienced a wrong order, or an employee who is incompetent or "lazy." I've seen so many of these types of reviews on almost all of McDonald's Yelp pages! Why! This isn't a 5 star restaurant so I can't imagine why people expect that kind of service. Service is always quick and the employees there are always so nice. I always go in (or drive through) and get what I want and leave with a big smile! read more

24 hr drive through baby! Woot woot. Love me some Big Macs and quarter pounders with cheese =p read more

This is probably one of the best McDonald's locations around me. It actually doesn't make me feel ashamed going to McDonald's... I love that it's 24/7. At all hours of the night, I can come here to quench my thirst (sweet tea!) or indulge in a guilty pleasure. In addition, lots of students come here to study which gives this place a busy, friendly vibe. Instead of all deserted and creepy like some other McDonald's. The food itself...typical. What do you expect? I personally believe McDonald's has the best fries in America. Their chicken nuggets, hot n' spicy mcchicken, McFlurry, and filet-o-fish are all delicious. I clearly am a fan of Mcdonald's food. It gets one star off because I'm still salty that: one time in the summer I came for a McFlurry and they were out, another time they said they weren't taking credit cards, another time they closed early when I was not ready to leave, they need more outlets for laptops. I may or may not come here too much. read more

My husband and I visited the drive thru in Walnut on Grand/Valley. No one was wearing gloves, masks or practicing social distancing?? We will not be returning to this place even after the pandemic!!! Another example of millenials not taking this Coronvirus serious. I will call the health dept. read more

If you want rude customer service, come here! Otherwise, don't waste your time. The employees here won't acknowledge you unless you're aggressive. read more

This place is great! I come here often to study and it has 3 things I love: cheap food, tons of space, and free wifi. Free refills, so that makes this place AMAZING for studying. Pick yourself up some brain food and you're set. The food is standard McDonald's fast food. Don't think about it too much and it tastes good. The service is good, the workers are really nice. The place is also 24/7, I once came here at 2AM for fries and a McFlurry and they had it. Call me easy-to-please, but I like this place. read more

I was handed my happy meal and the cashier asked me to hand it back. I thought that was weird and considered it a little rude and unsanitary, but didn't question it. A minute or two later, she handed it back to me. When I opened the box, I found a cooked egg at the bottom of the meal. Don't know how that was looked over considering my choice of sauce was right next to it. read more

McDonald's - Egg found in my happy meal - Burgers Near Me - Walnut, California

Absolutely terrible service! Went through their drive-through at 12AM ordered my food and when I got to the window to pay they said they were only taking cash. They could have told me that before I started my order. read more