I honestly don't go to McDonald's anymore for a variety of reasons, not least of which is their massive decline in service and offerings - for example most of them have removed the drink machine stations to make it intentionally more difficult to get refills when you eat-in. But, I have kids and sometimes I'm outvoted by them. For dinner time the drive-thru line actually ran pretty quickly and I don't have any complaints about the food - outside of it being typical McDonald's food and not exactly gourmet. It wasn't the friendliest service but it was functional. Mostly I just dislike the entire chain these days, and as someone that eats plenty of fast-food it takes a lot to put me off an entire chain. read more

McDonald's - Coffee & Tea Near Me - Kill Devil Hills, North Carolina

Best McDonald's ever!! They went up on there prices but still very affordable. The quality of the food has not changed and I could still feed entire family for less than $20. Heads up the redecorated some and no-longer have drink machines in the lobby. read more

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First of all I used the app to save $ but it wasn't working. I told the cashier the app wasn't working and wanted to use it to save 20%. It was given and thank God. Then my fries was missing and that really tick me off as I have to drive back from my Vrbo place to pick up the missing order. As soon as I walk in I told the Hispanic manager that first, the app wasn't working but later resolved then I stated that my fries was missing and he stated that he did the order himself and could not made that mistake. I told him I wouldn't drive all the way here to pick up my fries and lie about it. The manager then stated that don't yell but I had to state my case. Apologize for the mistake first then state your own case. I have been taught when I worked at McDonalds to appease the customer and not escalate the situation. Then he insist that he didn't make the mistake and threaten to not refund me if I not yell at him. He thinks I was trying to get free fries but why would anyone return on just trying to get free fries. The look on his face irritated me as assuming I was only there tho berate him and receive free food. The audacity of stating he is right and us customers wrong isn't the right way to resolve a conflict. With that said the fries was deliver and I said " Thank you" and he said "I appreciate it" and I was waiting for a thanks but not given. At the end I was fuming and gave him the whatever line and called him an a**hole. read more

This place is ass ngl the workers are horrible the food is bad I have been here like 3 times its still horrible

Burger must have been in heater drawer for 2 days! It was burnt dried out and leathery! Chicken strips were dried out. it is not how McD's expects to be reviewed! So people have some pride in your job and only give the best attitudr, food, and service to each customer. There are those that still appreciate good fast food We do not expect perfection We do expect good effort. read more

The food here seems better than all the other McDonald's. And the employees were very nice.

(I should have saved the receipts from this one.) I'm not sure how to rate this brief McD's experience. We rolled in here a little after 10pm two Mondays ago after seeing the Lost Colony show looking for some dessert products. Two McFlurrys and two hot fudge sundaes are ordered for a total of $9.87. Sounds easy right? Not quite. When we got to the window the shift supervisor/manager is there and she said that they had too many ice cream sales and that what was coming out the machine was watery/runny. We could either wait 10-15 minutes, order something comparable (what that would be I don't know) or park and wait for a refund. The group was sort of restless so I chose the refund option. We park out front next to two other cars that looked like they were waiting for ice cream or refunds as well. Give or take 10 minutes later a young guy comes out and starts talking to me in Spanish. I give him my best no comprendo after which he apologizes and restarts in English. He asks if we're the car waiting for the refund. I said yes. He holds out his sweaty hand and has a refund receipt along with $15 balled up. I ask him if he's sure this is for us since we didn't pay that much and he said his boss told him this was ours and not to worry about it. And with that we drove to the nearest Harris Teeter and used our "profit" on a 4-pack of Sundae Nut Cones for $3.59. Thanks McD!! read more

Drive through service was timely & employees were pleasant. Very pleased with my Big Mac...it was put together neatly/evenly & was easy to eat riding in the car. read more

Got food poisoning from here, sweet tea was burnt, service sucked, chicken nuggets was hard as a rock

Great service! We came in here right as breakfast was ending and the kindly made us up a couple fresh sausage and eggs McMuffins, as well as hash browns. The staff here aren't that talkative, but they easily accommodate special requests, and very fast at it too! read more

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There's only one McDonald's in the town for about 10 miles one way or another and they only run the shamrock shake for very short period of time. I have been by every day for the last four days and oh we don't have those today. We don't have those today.the worst customer service experience as well read more

I see some terrible reviews here however I've never experienced anything but good service in this location. Admittedly I'm only in here about once a year when I'm either headed down to Avon to do some fishing or on my way home. This visit was the same as any other. I arrived around 4pm on my way down to Avon and there was maybe 2 other people in line before me. I ordered my meal which was a Big Mac with Fries and a Coke. The employee's at the counter were friendly. The meal came out quickly. It was hot, it was fresh, it was accurate. It tasted delicious just like it's supposed to. Also I've noticed since my last visit that the dining room has been remodeled. It's more like a lounge now with cushioned sofas and booths and there are also combination tables with both a bench & chairs. They also had some higher up tables like you find in coffee shops. Some of the walls have a faux rock design. Very nice redesign indeed. It's very comfortable and inviting. All in all a great visit. See you next year. read more

McDonald's - Updated dining area. - Coffee & Tea Near Me - Kill Devil Hills, North Carolina

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Ordered by Door dash today. McDonalds left a big item out of out order. My son went down to the place and the woman said "she didn't care about it"! She tried to blame it on DoorDash! DoorDash doesn't pack the orders! Her attitude is costing you a customer who has always ordered large meals. read more

Went here on 6/6/2022 as part of our north carolina vacation. My family and I were very hungry, as we were out and about all day. Drive through was very crowded, so we went inside. Inside wasn't much help as there was no cashier. With my help, my dad and I used the kiosk to order. We ordered 24 chicken fingers, and 1 large and 1 medium chocolate shakes. We were served fast and accordingly and was not missing any items. Thanks for a good service! Food was also good. read more

I visited this location during my stay in NC more times than I care to admit. Each time I experienced good and fast service, so not sure why so many bad reviews. The food was consistent and what you'd expect at McD's. read more

I selected in-store pickup for my order, but the dining room was locked, despite all the signage indicating otherwise. When an employee walked out of the building, I caught the door and asked her if I could go in. She said "Oh sure, just knock on the inner door." 3 minutes of knocking later, and nobody came to help me. So now I'm walking through the drive through today get my order. Ridiculous. read more

McDonald's - Walking through the drive through line to pick up my order, because the dining room was closed, and I selected in-store pickup. - Coffee & Tea Near Me - Kill Devil Hills, North Carolina

the food was fine but the service was not good. took forever to get the food your mcdonald's app wouldn't work and the workers didn't seem to care. cool decorations on the inside tho read more

45 minutes in drive thru. No cheerful greetings, apologies, etc. Finally received a cold Happy Meal. No one even appeared to be hussling or trying-talking on their cell phones. I understand staffing issues today, but there was no effort happening at this site. read more

If you want to start the day off right, stop by when Melvina is working. She is the kindest person who always greets us with a smile! Definitely an assist to McDonald's! The drive thru was quick and food was hot. read more

I've been to this location a handful of times, and on only one occasion has the customer service been adequate. Typically I'm met with a sour attitude, rushed through my order, and then if I add anything at the window, they tell me I should've said that at the speaker they just rushed me through. If you want fresh food & good customer service, make the drive to the Kitty Hawk location. read more

There was a long wait after ordering in the drive through. After they cleared whoever was holding up progress, things moved quickly. Ordered three happy meals and when I got them home for the kids, I saw blue tape IN one of the drinks. Not sure why or how that got there. And the fact that an employee didn't see it and still sent out a drink like that is no good. Needless to say, that drink was wasted. Food was okay otherwise. read more

McDonald's - Coffee & Tea Near Me - Kill Devil Hills, North Carolina

The time this all started was 11 pm, so Let's talk about this 24hr place... 1. They didn't take our order at the order screen, instead we had to drive up to the pay window to give our order. 2. We had to pull up to the #1 waiting area because they were cooking the food, so that's not as important as it is that the fact that you had (employee 1) Black male with dreads(guy who took our order) with (Employee 2) black male (who does who knows what), out front smoking weed from a white car that pulled up. 3. So 30 mins goes by ok by all means it's not life or death we only just spent $40 for 4 people that are hungry and plan to drive 2 hours home at night. So (Employee 2) brings us half of our food not know we had another half and didn't know we wanted sauces. So we tell him the sauces. And then he comes back with only one of the sauces we asked for and only of the second half of the order so we pulled back into line to get the other half and the sauces. 4. So now the time is 12 am. We pulled up right behind the white car from earlier you know the pot head friends. Pretty positive they didn't pay for food we only seen them pull up and them then start getting handed drinks. So with in the more minutes of us sitting there we got to see 1. (employee 1) hanging out the window laughing and talking 2. (Employee 2) hanging out the window after (Employee 1) walked away.... but don't worry he have the girl his phone number.... we are so proud that he won't be alone on his life journey. 3. Then people in a Jeep drove up asking if they were open. Buuuut the girls in the white car told them they were closed... but I was very confused what 24 hrs ment to this place 5. You couldn't order anything that wasn't fried. It's was a great experience and won't be going back to that sh** hole. read more

A disaster! 35 minutes in a 2 lane drive thru for nothing more than 2 double cheeseburgers! And I had to pull to the side and they were cold! This location is a joke and needs to be shut down!! And I LIVE here not a tourist read more

The service here is terrible. They say they don't accept the app, yet I've been to this location several times in the past and used the app. Personally I believe it's an user error as they say. read more

Worst drive thru known to man. Long wait in the drive thru EVERY TIME. They are slow to recognize you and even slower to serve. Maybe short staffed due to Covid but TELL people. read more

Wow the soda was great they used the buttons so that we didn't mix up the diet and Jon diet soda and send my wife into a high blood sugar induced death. 10/10 Would go here again. 4 stars only because there's always room forimprovement. read more

Pretty crummy McDonald's and I'm from Nortb Las Vegas!! That right there tells you something. Slow, dirty, soda machine was out of CO2. The restroom was absolutely horrible, I was in the Army and I almost puked when I walked in this nasty place. Looked like 16 6 year olds had sword fights in the same John. One of the employees on break was trying to stare me down, giving me the what's up White boy look until I gazed deeply into his beautiful brown eyes and asked him WTF his problem was; needles to say he got a free and relatively painless lesson on white dudes that day. So never going back lol read more

My co-worker suggested we go here for Saturday morning breakfast before heading to work. We arrived about 8:30. We went inside to find 20+ people in line. the double drive through outside was also busy. This location has three registers, and all three were busy. While in line I observed the crew, which seemed to be going through their duties, but at a normal pace - not hurrying to speed the lines inside and out. I ordered the steak mcmuffin and a bacon egg and cheese mcgriddle, The wait time for my order once it had been placed was very minimal. This is of course a tourist heavy area in the summer, and the familiar Golden Arches are a choice for many visitors. I would feel this McDonald's would benefit with more staff at the registers to help the customer lines move quciker. read more

I see some pretty bad reviews but I had a good experience at this McDonalds. I ordered via the mobile app, walked in, the staff was making my order. The staff was very courteous. One staff member said they were out of a certain beverage, and got me an alternative choice. Food was good. I would come back. read more

I waited in the drive thru Line for 25 minutes and and only 2 vehicles ahead ordered. Won't be returning I'm not sure what speed they operate on here but if there is a speed which is slower than slow that's it. read more

rude ass people at drive thru, wouldn't take our order and were really disrespectful. we were there at 11:00 on sunday, october 30th. super disrespectful people to even be working. read more

No employees were wearing masks in the establishment, or at the drive through. Corporate was contacted regarding.

Awful is the most kind word I could use. I highly doubt anyone from management will read this. But I witnessed at 10pm twelve car line in drive thru, long line inside, and employees walking slowly, making ice-cream for themselves, and not having a care in the world. Disrespectful and unsanitary come to mind. Stay away! read more

McDonald's - the inside of a fast food restaurant - Coffee & Tea Near Me - Kill Devil Hills, North Carolina

Don't go here unless you're super desperate for food. Nice workers for the 11pm shift , but burgers taste like rubber and they were pouring the drinks out of cans that were probably bought from the 7/11 across the parking lot. read more

Right before closing they had a little bit of a line and whoever was running the drive thru on 6/6/22 wanted to act deaf like he couldn't hear shit that was being said and then when we raised our voice so he could hear us proceeds to say "You don't need to have a bad attitude with me" after having us repeat our order 4 different times. Extremely u professional and DO NOT recommended this facility. Absolutely ridiculous and bizarre behavior and this person does not deserve to work in customer service period! read more

Curbside pickup a few days ago and the employee comes out with her mask under her chin the entire time walking to the car, speaking with us, and handing the food over. The food itself was okay except for the forgotten apple slices and paper towels instead of napkins in the bag. WEAR THE MASK PROPERLY! read more

Workers inside blatantly ignored multiple cars in the drive thru and wouldn't answer the phone. Says it closes at 11, we arrived at 10 and we're not even entertained. We even knocked on the windows and they looked at us and looked away. By far the worst place to go to at night. read more

Been waiting for my online order for the past two hours. Cookies are always stale, 2/5 would not recommend

I would give this place a zero if I could the the drive thru was busy and was moving slow when it was our turn to order all we wanted was just a latte and we waited a half an hour pulled up and payed for it then when we got to the pick up window they informed us the latte machine was broken when they should of just told us at the order box instead of making us wait 30 minutes and they were acting stupid about how to refund us so we ended up driving off would not recommend going there read more

Slow as molasses both times we went here. Inept order taker took 3 attempts to understand that we wanted a plain hamburger, no toppings or cheese. Then an additional 4 attempts to understand the evidently complex instruction of "no onions" for our double cheeseburgers. It was not an issue of not being able to hear me as it was not windy and I tried normal speech as well as shouting... I don't expect much for McDonald's... But wow. This location was something else entirely. Just go to the Wendy's or Burger King next door. Better staff, better food. read more