I'm not giving this McDonald's a star at all but since I had to I'm giving it a one, it's ridiculous that this place is suppose to be 24 hours that means that they are suppose to be open at 5am well I go there every morning and it's a problem i sat there till 5:30 and they still wasn't not open, it was a lot of people coming and leaving as I sat there. For this to be a restaurant establishment they are required to open on time not when they want to and I find this very unprofessional for the business.. I do not like this place at all it's a shame when u have to go to another McDonald's out your way because u know they will be open instead of being able to go to the one closer to you! Pitiful read more

this place is ghetto as hell. just like the rest of Irving restaurants to be honest though. Ngl I just orders a cookie tote through the app and when I got to the drive through they didnt even give me a chance to add or edit anything so I asked them at the window if i could add a milk (they give them out with the kids meals) and the lady said they didn't have any. ok no big deal it's late at night may they're in the walk in and they are busy in the drive through. so I leave. go to grab a cookie and it's cold like they were sitting outside. so I just go back through to ask if I could have some fresh ones. literally two and a half minutes in the Q'r. (McDonald's microwave basically for those that don't work there) and the guy seriously left his headset on and talked to someone else and they told him not to do it cause they busy. so I told the dude I literally heard him I knew they just don't want to make them and he said "alright have a good night sir" idgaf how dumb I sound dudes a bi***. and when I showed my frustration he called my mom a hoe and said to come around to the front. I dead a** said "fu** you b****" and drove away flipping them off. I have no shame in that. these people are rude af and have no customer service skills. might as well just have said "nah we're good your bought your shit your no longer a customer. read more

I feel like most people know what to expect from McDonald's. I was having a fry craving and couldn't help but order a cheeseburger too, while going through the drive-thru. I should have just gotten the fries. The bun on the cheeseburger was definitely stale. And the cheese wasn't even melty. I felt like overall it wasn't fresh. The fries were perfect McDonald's fries. I love the saltiness! They also have the monopoly game going on and I happened to get a free medium fry. I guess they knew all I really wanted was the fries too! Overall, I'd go back for the free fries. They were quick an the service was nice. read more

McDonald's - Cheeseburger! - Fast Food Near Me - Irving, Texas

See all

They get one star because this location is always clean in the mornings and the 1st shift team from 8am to the afternoon are superb. However, the shift from 7pm to midnight are rude and they ALWAYS CLOSE THE DINING AREA EARLY! Their hours are posted as open 24 hours in the dining area. However this crew always has a reason for cleaning and closing the dining area as early as 9:30pm and leaving it closed. I've tried to dine in on multiple occasions as well as others and they place trash cans blocking the doors to prevent customers from coming in. For this location to be in a heavily business traffic area you would think they would be more cognizant of their customers in the area. read more

Not open for breakfast. The computer system is constantly down. No orders accepted. ;-/ read more

Ugh, had to ask if anyone taking orders in drive thru. Once I got to pay window, she didn't know what I ordered. At next window, was asked to pull up to a waiting spot. Manager came out to ask me how I was doing and finally got my incorrect order. Didn't have time to get it fixed. Please adjust your staffing for drive thru. Fifteen min wait for an incorrect order is inexcusable. read more

I love the new layout! As always, the food is on point, but the service is what has earned them a five star rating.

I can't remember the last time I've gotten fresh food from the burger to the fries. This place made everything fresh and hot. It's been maybe a year or two since I've gotten fresh everything. The employees were so friendly and nice. I asked for simple things like ketchup and ranch and they got it for me. They were pleasant. Thank you guys! read more

More than once, they refuse to honor the app specials. Management uses the same excuse as they do for the ice cream machine, the system is always down... Can't decide if really is the system (get it fixed!), operator error or they don't want customers to receive a discount. read more

I go to this McDonalds a lot because it's on my way to work. I most times receive great service but the service I received today was beyond horrible that it cancels out every other experience I've had. I ordered a sausage mcmuffin and medium iced coffee. They had me pull forward to wait for my coffee which always irritates me. In my opinion, that should only be utilized for the idiots that use the drive thru for big orders. But I digress. I wait there for 5-7 minutes only to get a girl come out with a dripping cup telling me to be careful because the lid doesn't fit right. I should have gone in to ask for another cup since she couldn't think of this herself, but I just took the cup and drove off. In doing that, the cup proceeded to spill out coffee into my cup holder. I had to put napkins inside to capture all the spilling coffee. When I tried to drink from the cup, it spilled all over my clothes. Thankfully I was wearing a shirt that made it difficult to notice. Every time I took a turn the cup would tilt and spill coffee. I never leave bad reviews, but this one had to be left as I am absolutely annoyed by this type of service as a paying customer. On a positive note, I called the McDonalds customer service line and spoke to a pleasant individual. I can't remember her name, but she took my complaint and made me feel very valued and was very empathetic to my feelings. She took my info and said she would contact the distributer of the cups to inform them of this and also will contact the owner with my issues. 5 star service from her! I sure hope that something is done to fix this situation. I don't like paying for CRAP service! read more

The best service. Fast and courteous. So I have been buying round egg separately for years. Today the amazing cashier told me I could substitute with no extra charge...whoa what..I love this location. read more

I have been here plenty of times just forget to check in when i do because im always doing drive thru. I haven't had a problem with this location at all. Yes the lines are long but thats due to all of the major companies surrounding it and we all go to the same locations. I will say even though the lines are long they keep them moving! My orders so far hasn't been wrong and when im paying at the window the employees are nice and fun to talk too. read more

So I come in around 3AM, the man takes a minute to take my order and tells me "at the window" that they are only accepting cash. Since I had cash on hand I told him it wouldn't be an issue, well it was like he didn't expect me to actually have cash. Angrily takes my cash and goes to a till elsewhere. I get it, rough nights are rough but at least try and not be smug about only taking cash when be disappointed when I have it. Plus i never got my change. read more

I don't expect top of the line service from McDonald's. So let's be real here, any other restaurant wouldn't get 5 stars for greeting and customer interaction. But the staff working an incredibly busy drive through during peak lunch got my order correct, it is fresh and hot, and was insanely fast. I appreciate that I got what I really wanted from this location. Speedy service, fresh food. One critique is that every other McD's I've been too is able to put the credit card machine outside the window for Apple Pay, and this location asked to take my phone. read more

they took to long to get me my food and made mad. they are very annoying got my order wrong. didn't give me my water

Wow, this place has sure turned itself around. I came here a couple weeks ago and things are completely different. Drive thru is still insane on weekday lunches buuut if you walk in, they have this whole new system. It's very organized as they have the specific order lines and someone calling out numbers for when your order is ready. The food was extremely fresh! I'm not sure if it was just because they were quite busy but wow, I will start coming here again when I'm craving for good ol McD's! read more

I used the Mcdonald's app to order at the 24 hour store and had a bad experience twice. I work overnight and only get a 30 minute lunch. The first time, I had just downloaded the app and used it for the first time. I drove up there and come back late from break. No big deal, I guess it was too rushed. This is I wanted to pick something up on the was to work where I clock in at 1am. The order was put in on the app at 12:12 am. I arrived at 12:39, told them at the drive thru I was picking up a mobile order and I was told to go up to the second window. At 12:44, they told me that they had just received the order. Oh well, I told them that I did not have time to wait and I just wanted a refund. The lady refused and told me to wait. I repeated that I didn't have time, that was why I put the order in so early and if I could get the receipt to claim my purchase later. She said no, folded up the receipt and switched it to the hand she had furthest away from the window. I asked her what my options were, she just said to wait and she then closed the window and walked away. A couple of minutes later, a male employee came up and said it was cooking and to pull up to the curb. I repeated my spiel and asked for a refund, receipt or options. He just said to drive up and wait because what I ordered takes time. I had to leave without food, refund, receipt or options. On my short drive to work, I called to ask for options. The call was picked up but was never answered. After a minute of repeating hello, I hanged up and called back for another 5 minutes and it was constantly busy. I called the help line on the app but it is outside of their hours. I will call my bank to dispute the charge tomorrow and hopefully I can get that 7.99 back. I felt helpless. I work with people and am treated horribly on a regular basis so I make it a point to not raise my voice or be combative. I asked for options calmly and was told to wait when I couldn't. Maybe I misunderstood the point of the app and they make your food once you go claim it. I thought it would get made and I could pick it up, I don't mind it not being hot as long as I'm not late for work. Stick to ubereats, you pay more but you can avoid this. Wish me luck. read more

Not much you can say about McDonald's, but this is probably the most up-to-date location I've ever seen. Everything from the seats to the wall fixtures has an open, modern design. They also have two game stations that kill the time quite nicely and the staff is nice. read more

I usually just come here if i want a cheap bfast or lunch. I usually just get the mcchickens. They are usually okay. But you know, its McD's. Dont expect it to be right all the time read more

Awesome customer service, fast drive tru, & fast order cook. Just 1 problem try to ask light ice on your drinks they'll be filling your drink cup all the way with only ice, overall amazing service :) read more

I love McDonald's. Me and my friends and family had just come off of a long and tiring flight. We knew that as right as we landed we would want to go to McDonald's. It cheers everyone up. The people were automatically rude. We ordered and got our food. Halfway through my breakfast sandwich, I realized my order was wrong. I went up to talk to the people and they yelled at me. The man and woman teamed up on me. I just sat back down and finished the sandwich. Another situation happened with my friend but I'll leave that for him to explain in his review. I wish the situation could have been handled better and kinder. read more

This has to be loudest McDonald's that I have ever been in. Employees and managers are taking very loud to each other and for this very reason I will not be back. I makes it hard to have a conversation with anyone. TONE IT DOWN PEOPLE!!!!! read more

Consistently the slowest service. Never had any problem other than the fact it takes way too long to get through the drive through. Never any big lines inside or out. Just SLOW. read more

It doesn't matter what time of the day I come here, this McDonald's is by far the quickest and most efficient fast food restaurant I have ever been to. read more

Do not visit on Saturday. Management has not control of her employees. Took 30 minutes to get my order and when I told them. They whispered to each other" he was he no 30 min" really because my receipt says other wise. I saw 2 cars leave from the drive thru we were in because they we taking long. Had 3 cars in the waiting area and when I walked in because I was tired of waiting, the girls didnt know what they were doing. One girl was just there walking around dancing. Really need to get them under control. Won't go here again. read more

I had a horrible experience with this location. I order 2 Sausage egg and cheese McMuffin and the egg was missing on both. Previously I order 2 fish sandwiches and the fish was missing, not to leave out waiting 45 min for cookies and burnt chicken tenders. When issues are reported to the management I have been informed that the issue lays on me due to I didnt confirm my food before leaving the location. I then asked for the corporate information so I can speak with someone who can actually get the services corrected. First I was informed the information is on the receipt, this information is incorrect, only the physical store information is on the receipt, then Ms. Natalie handed me a cup and said hav ea goo day. Completely unacceptable. This is only my experience and not the other experiences of my coworkers. read more

This place is one block from my job so sometimes I go here. Unfortunately 90% of the time they get my order wrong and that's only when they have a couple of cars in the drive through.i decided to start going to another McDonald's that's 4miles further than deal with incompetent workers. read more

Been meaning to write this, we visited for Comic Con. We grabbed a quick breakfast here two mornings and both times the food and service were on point. We will most definitely return if we're in the area. read more

hey I love it because there are great employees that come with great attitude and feedback also. but I cant speak for everyone though some people thinks its the worst place ever who cares though because as long as I like it that's all that matters. Im a great fan of you guys keep up the good work continue to make me smile you guys. read more