We came here on a whim because it's so close to the airport and I was amazed!! The customer service is wonderful, they were so nice and helpful. My sister and I ordered a small fry but they gave us a large! The food was hot and tasty and crispy, not greasy or soggy An all around great experience and we loved the atmosphere. Definitely a great stop. read more

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i got my order door dashed. i ordered chicken nuggets, spicy mc chicken, apple pie, and a smoothie. they didn't include the spicy mc chicken, sauces, or a straw read more

Seems like service gets left off the menu more and more at McDonald's experience. Dashing all my childhood memories of the Instore experience. Best way to enjoy is via drive-thru. read more

I only got for fries using my McDonald's app .third time today they are hot atleast but limpy. Cmon now your known for fries ! let get them correct please . read more

i ordered around 6:50pm today. im aware we are talking about "Mcdonalds" who always has a bad rep anyway for poor customer service but lets not play with people and their orders shall we? the cashier had me repeat myself 4 times just to say a "double filet o fish meal"....wasnt upset about that but i knew that was a red flag and confirmation that my order was going to be messed up. as soon as i pulled to the window, i get my order and its a single filet o fish sandwich. I told the guy at the window "i told him a double filet o fish". he proceeds to say "oh. let me see what we can do." what do you mean? GIVE ME WHAT I ORDERED lol what? then the cashier comes to the window and states "they TOLD me to give you a single so thats what happened" im so confused...did i tell you my order? or did they order thru the drive-thru with you? i told him "sir i told you 4 times that i wanted a double" he says "yeah i mean you can buy another one and i can fix it"....losing my patience at this point. i stated "thats not a problem! i can pay for it! i want a double please" so at this point, im doing the math: these are a group of teenagers in here, im the only one in the drive-thru, and he was TOLD to give me one filet...if you guys didnt feel like cooking? Clock out. i even heard the cashier on a phone call when he took my order and thats why he wasnt paying attention! Im a former GM with the fast food industry...im the wrong one to play with when it comes to food and customer service. there is no sauce on the sandwich. Looks like they threw it in the microwave or something and gave it to me. None of the food was fresh. they threw a cold piece of cheese on top. who knows what else they did. If i didnt have to go to work, i definitely wouldve gotten a refund. Last time visiting this location for sure! read more

McDonald's - Ridiculous - Fast Food Near Me - Irving, Texas

McCrispy Strips I decided to try the new McCrispy Strips. They're horrible. I bought a burger just in case I hated them, which I did. They've managed to somehow mess up chicken. The texture is weird. They're not dry, just weird. And they taste bad. I ate one and threw the other two away. I had fear that they might cause the kind of explosive diarrhea America hasn't seen since the decision was made to make Lay's potato chips with Olean aka Olestra. Those of you alive in the 90s remember the horror. In short, don't try them, don't waste your money. read more

Food was cold and missing food going back in line would take 20 mins save your time and go somewhere else

Horrible! I ordered a Double Quarter Pounder and it was absolutely disgusting! I bit into it and immediately spit it out. I opened the burger, and it looked like someone had dumped enough salt and pepper on there for three burgers. Never again!! read more

McDonald's - I'll never go back!! - Fast Food Near Me - Irving, Texas

This is actually the first time I had visited this McDonald's. Why did I go today? Because only TWO McDonald's in Texas is trialing the McPlant burger, and this is one of the two!! I'm so thankful that McDonald's is finally jumping on the vegetarian wagon! The restaurant was clean and ordering was efficient. Instead of ordering at the counter, they offer monitors (along with hand sanitizer) to self order and pay. When the order was ready, the manager called out the receipt number. He was friendly and thanked me. The McPlant sandwich was delicious! It was topped with lettuce, tomato, pickles, ketchup and Mayo. It reminded me a lot of what I remember the Quarter Pounder tasted. I am really hoping that McDonald's will keep this on their menu. I would love to order this with the Big Mac sauce- YUMM!! read more

McDonald's - The new and delicious McPlant sandwich, a vegetarian burger McDonald's is trialing here in Irving!! - Fast Food Near Me - Irving, Texas

Every time I go to McDonald's, I always get sent to the "reserved spots" after waiting forever through the drive thru line. I've worked in fast food and I understand they are trying to get as many cars thru the line as fast as they can just so they can maximum profits but what about the customers? 99% of the time they give me the wrong order entirely and it have to either go thru the drive thru line AGAIN or wait inside for someone to help me. It also feels very inhumane to have people walking these orders out in the Texas heat with no shade in the parking lot where people are driving erratically. This complaint is not about the people who work here more on the company itself. read more

I've been pleasantly surprised by the McDonald's in the Greater Dallas area. I come from the San Antonio Texas area and there are a lot of extremely disappointing ones there. That's not to say that the McDonald's here don't have their faults but for the most part they are cleaner, better staffed, Serve up a better experience altogether And this location is no different. I can honestly say that I haven't really had a bad experience in any of the McDonald's in the Greater Dallas Texas area as of yet 3/24/2020. Quite honestly I don't know why so many of the McDonald's in the area have such low scoring reviews I can only assume that the people reviewing the McDonald's in the area have never truly experienced the Horrors of a truly bad McDonald's *Poor *Decent *Good *Great *Best *JLFoodie Certified Food. Great Service. Great Cleanliness.Great Consistency. Great Variety. Great Value.Great I love your comments. in fact I'm desperate for them... make me happy...... PLZ!!! read more

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Great experience ! Clean place, good help. Location at love field could learn a thing or two from this location. read more

I've been coming to this Mc Donald's here and there for 7 years. I've always had a great experience and one blooper through the drive thru. Until today, I had oatmeal with my order, and as the drive-thru staff member Marilyn provided me with a big bag with my food I asked if the oatmeal was in the bag, she just nodded yes (I'm asking this because they always place the oatmeal in a small separate bag. I ask her again if she is sure it is in there and she nods yes and says yes again (probably didn't understand English). I pull straight ahead to their pick up spot and look in the bag (what do you know) the oatmeal wasn't in there. I walk in and speak with the manager (whom I've always liked as she is professional), she turns and tells the staff in Spanish that they didn't give me the oatmeal. This extreme heavy set woman says yes I did (in Spanish) overly aggressive and throwing her had in the air. She continues to say stuff in Spanish and is blatantly saying I'm lying as she knows for a fact she made it and gave it to me. (You were not at the drive through Maria)!!!! Fortunately, I am fluent in Spanish and English, now she has escalated a minor issue, so I raise my voice after she gives me a mean look. I asked her if she wants to go to my car and look for the oatmeal and see if it's in there. Who in the H.E. Double hockey sticks is going to want to come up on a second oatmeal? I got her full name (Hispanic, probably about 250 -300 pounds) MARIA BELTRAN, if you spit in my oatmeal, I threw it away as I walked out of my car, I don't trust you!!! But I did pay for the oatmeal 2.79 plus tax to be exact... and yes I got it only to throw it away because I can do as I please with what I pay for. It's the principle and please take courses on professionalism and confrontation. You're opinions or assumptions are not required as a cook or server especially when you were the one LYING and don't assume someone doesn't speak Spanish because I clearly do and I hope Corporate provides you with additional training in service and communication as I did report this incident. read more

Best McDonald's in the metroplex!!!! They have the plant based burger only 8 locations in the United State have this read more

McDonald's - Fast Food Near Me - Irving, Texas

Worst McDonald's I have ever been to. They messed up my order and did not give all the items I ordered and paid for. I went back to get it fixed and manager was super rude read more

I stopped in for a quick breakfast. The restaurant was clean and well-maintained. Soft jazz playing on speakers made for a relaxing visit. The hot cakes and sausage were tasty. This is a good place to avoid crowded brunch spots on a Sunday. read more

McDonald's - Hot cakes and sausage - Fast Food Near Me - Irving, Texas

The staff was completely incompetent in completing my order and couldn't even figure out how to make a basic substitution like every other McDonald's makes. The attitude of the clerks were piss poor and didn't help the situation. Definitely not going back. read more

Where do you go when hunger has you ready to gnaw off your arm or the person sitting next to you and you only have 20 minutes? This McDonald's in Irving! They are quick with the order taking, quick with the payment window (meaning have your cash or card ready before pulling to the first window) and they do a great job of bagging and handing you McDonald's quality food. On this trip, I was driving someone from DFW airport that was getting that dangerously hungry look in her eyes. She was famished and I could always chomp down a Big Mac. We got our order quickly, parked in the lot, ate it and were on our way in less than 10 minutes. The food was of good McDonald's quality and tasted great! read more

They service is bad ordered some nuggets with bbq sauce and they gave me sweet and sour, we also got a drink and they gave me no straw

Don't get me wrong, no McDonald's is perfect. But this McDonald's is probably the worse I've been to in a good minute. They always I MEAN ALWAYS get my order wrong or forget something. I ask for sauce they give me just one and I have a full bag of stuff. I never get my drink, I have to ask for it. Don't get me started on ordering on the app, it's much worse on that. But wish it could be better here since it's the closes McDonald's to my job... read more

worst McDonald's of them all so far from what I've seen. No attention to customers at all dont listen to you if you say you have a different order an they give you a wrong order twice. To top everything off there charging a water cup a dollar for water ?? read more

Ordered a sandwich and was told to pull to the next window even though I wasn't done ordering. After ordering my order we waited and waited and finally got to the window. Then waited again without be acknowledged or anything. Then waited as we saw our food sitting on the counter. Then waited again wondering why a manager like figure is ONLY taking orders. Finally got our food just for it to be cold. The order was wrong. The chicken wasn't fresh which is what we thought we were waiting on. Horrible service. Horrible cold food. I wouldn't want it even if it was free. Never coming here again. read more

I always ask for my fries well done & i tell them i'm willing to wait & they never get mad. always fresh and well done how i like them. very fast & polite ! best mickey d's around read more

I was with my family at this location's drive thru on Saturday 06/08/2019 @10:50PM. It was displayed that if the staff do not mention about their New world wide menu, customer will be offered some snack size item. When we asked the Asian lady at the window, she was very very arrogant, rude and told us that I cannot do it with every customer at this time and you can go talk to whom ever you want or complain to the corporate if you want to. This is terrible behavior and a very bad customer experience and the lady claims she is the manager of that shift! I pity the owner of that store. She should learn some manners and I hope the store manger watch the video and audio if they truly record to enhance customer experience. I hope MacDonalds will teach their staff some good manners and how to answer politely to it's customers. I am never going back to this place again and if possible avoid McDonald stores as their customer experience has been terrible lately!! read more

McDonald's - Receipt of my order as a proof! - Fast Food Near Me - Irving, Texas

The girl in the front named Karen has the worst attitude I have ever experienced! Beyond rude she lacks customer service etiquette. Does not take a lot to just smile and be friendly to your McDonald's customers. She definitely needs to go trust me she is bad for business! read more

Wrong time to go end of lunch hour and the drive thru line was long and slow. They were running two lines and had the slowest person taking orders. So the line was out of the parking lot. I ordered a quarter pounder with no cheese.. Meal.. Let say I got one with cheese and ,y fries were only half filled with little french fries. Was very dissapointed. Called the mama get and will get a replacement meal . Staff was ok , nothing special. read more

Great McD's sharp people running it. Ordered two scrambled and an order of bacon the scrambled eggs were perfect.

Ordered a medium fries and large fries thru the app. Instead I got 3/4 medium fries and 3/4 large fries. I worked in restaurants before and always made sure people got the amount of food they paid for. Please train you people to give people what they paid for. read more

I try not to eat fast food during lunch, but it's been hard to get out of back to back meetings at my new client site. So I go to this contemporary designed location. The over all look and feel is a natural theme that has two of the game machine that you typically pay for at the bars. Since I live in the area, I come here pretty often just to play the game or in search of the Hello Kitty watches that they had for the happy meals. But the staff is happy, and friendly unlike other places I have been for fast food. I can also hear the manager giving the employees good praises when they are working at speedy service during lunch hour. The drive thru has two lanes as well. read more

McDonald's - Love this game machine! - Fast Food Near Me - Irving, Texas

I go to this McDonalds because I drive by here everyday for work. The drive through is always moving quickly. An average morning Mickey's run will involve probably about 7 cars ahead of me in the drive through. There are 2 lanes though so the cars move pretty quickly. My standard order is a McMuffin and a small black coffee. The food is the same and on point every time. The only issue if there was one would be the price. I personally feel like they increased prices just recently. read more

Sitting in the parking lot stunned! I went in to get an Ice cream cone, usually go through the drive thru. The young lady could not get the swirl correct so the manager dumped the ice cream off the cone back in the top of the machine and had her try again, twice! Needless to say when she handed me the cone the manager made, third attempt, I had to dump it in the trash on the way out the door. The other customers at the counter couldn't believe it either. read more

THIS WAS BY FAR THE ABSOLUTE RUDEST STAFF I HAVE EVER COME IN CONTACT WITH AT ANY MCDONALDS DRIVE THROUGH, EVER!! Please, put some people at the drive through who DONT mind being at work, and let them know that it's a BLESSING to even have a job, as many people don't even have the OPTION to work right now, due to COVID-19... Those sour, unnecessary, bad attitudes are uncalled for, especially from a CUSTOMER who is saying "PLEASE" & "THANK YOU" for your sub-par, unsatisfactory service!! Won't ever be visiting here again read more

I ordered 2 different size drinks and got the same amount. Whats the point of paying more? read more

McDonald's - Ordered a small and Medium frappe but got the same amount of drink. - Fast Food Near Me - Irving, Texas

this place is ghetto as hell. just like the rest of Irving restaurants to be honest though. Ngl I just orders a cookie tote through the app and when I got to the drive through they didnt even give me a chance to add or edit anything so I asked them at the window if i could add a milk (they give them out with the kids meals) and the lady said they didn't have any. ok no big deal it's late at night may they're in the walk in and they are busy in the drive through. so I leave. go to grab a cookie and it's cold like they were sitting outside. so I just go back through to ask if I could have some fresh ones. literally two and a half minutes in the Q'r. (McDonald's microwave basically for those that don't work there) and the guy seriously left his headset on and talked to someone else and they told him not to do it cause they busy. so I told the dude I literally heard him I knew they just don't want to make them and he said "alright have a good night sir" idgaf how dumb I sound dudes a bi***. and when I showed my frustration he called my mom a hoe and said to come around to the front. I dead a** said "fu** you b****" and drove away flipping them off. I have no shame in that. these people are rude af and have no customer service skills. might as well just have said "nah we're good your bought your shit your no longer a customer. read more

Would give a negative if possible. Ordered while on shift through Ubereats. Got 2 double quarter pounders one with just no veggies the other was no ketchup or mustard and add lettuce and mayo. I get my order the side salad has the wrong dressing wrong drinks and get one single quarter pounder with ketchup, mustard pickle and onion and one double that has ketchup mustard pickle and onion. I call to get it fixed manager makes every excuse as to why its not wrong including that pickles and onions are not veggies so the other one is correct. Then I am expected to come pick it up. I am in the middle of shift and ordered it delievered for that reason plus my sugar is dropping. She refuses and argues again that I am wrong. I will be telling everyone I know not to come to this location as well as filing complaints with the GM/Owner and Corporate. I am Furious read more

McDonald's - Fast Food Near Me - Irving, Texas

Wow!!! All I can say is ANTONIO!!!! What a positive spirit to encounter in the morning! McDonald's, you have a gem! He sang to me the McDonald's theme jingle while taking my order and asked if I wanted to upsize it!!! This guy was awesome. Only other place I've had this great kind of service was chic'fil'a! What a way to take pride in your job! Food was hot, good and ready to go!! read more

My order was simple. I ordered a cheeseburger and a hot fudge sundae. Aside from the always long wait, everything was fine, I paid and made it to the second window. The lady hands me a HALF FULL SUNDAE!!!!! WTF??? I give it back and tell her "umm this sundae is half full, can you guys fill it up?" the lady, obnoxiously yells, "HEY SHE SAID THIS HALF FULL", then some other lady comes out and says, "sorry that's procedure", I told her I have never had this problem at any McDonald's. She's like "Yeah we usually fill it because we don't think it's enough but now they really cracking down... I'm sorry" CRACKING DOWN? On what???? 2 inches of ice cream and hot fudge? Is there a shortage? I paid $1.59 for not even a full size sundae- to top that off I am pregnant so you can imagine my disappointment! You better believe I am not coming here anymore but I sure will let it be known how petty those employees are. That was ridiculous and poor customer service. It was obvious that they were TOO LAZY and offended that I confronted them on an obvious ISSUE. read more

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I'm not giving this McDonald's a star at all but since I had to I'm giving it a one, it's ridiculous that this place is suppose to be 24 hours that means that they are suppose to be open at 5am well I go there every morning and it's a problem i sat there till 5:30 and they still wasn't not open, it was a lot of people coming and leaving as I sat there. For this to be a restaurant establishment they are required to open on time not when they want to and I find this very unprofessional for the business.. I do not like this place at all it's a shame when u have to go to another McDonald's out your way because u know they will be open instead of being able to go to the one closer to you! Pitiful read more

This place sucks. There is this dude there that never ever gives you the receipt when you pay cash. And I paid cash because their credit card machine is down. Be cautious here as I really think one of the employee is over charging an pocketing the cash read more

Ok, so this is a great McDonald's near work where I hit every so often. Why not? I try not to make a habit out of it, but, hey, sometimes it hits the spot. What I like about this location is that they have two drive-thru ordering boxes which helps make the line go faster during lunch. I also like the two windows - one to pay and one to pick up. Again, it helps keeps things moving. The employees have all been friendly and efficient and the wait is never too long. Orders are filled accurately and everything is cooked to order - or at least hot enough to make it seem that way. What I don't like is that the parking lot is too small and the place is a fender bender waiting to happen during lunch. So be careful! read more