Worst experience ever! I tried curbside pickup for the first time at Chick-fil-A and it was a disaster! I ordered two items 15 mins before arriving and was surprised to see the drive-thru WAS NOT full so I thought this will be quick! Watched several people enter the restaurant and leave with their food so where was mine? Had to eventually enter the restaurant and they called my name like I had scheduled a pickup for food when it should have been brought to my car! No apology or have a great day sentiment! read more

I've always wondered what it would feel like to the the Israelites wandering in the dessert for like 80 years. At this locations new interactive exhibit, you get to feel it for yourself! Have you ever wanted to wait in a drive through for an hour at 3pm on a Sunday because no one knew how to do their job? Have I got the place for you. But truly - this kind of slowness and apathy should be studied. I am both impressed and flabbergasted. Maybe you need to be open on Sundays. You need the practice. read more

Best Chick-fil-A in the area! Manager William is fantastic and the team here is truly excellent. They always take great care of us here, and if there is any issue with our order or experience, they take time to listen and help us. They are truly amazing people here at this location, and it is a joy to see them and do business with them whenever we stop by. Caring people, great food, and wonderful service here!! Thank you William and team for the masterful work that you do here! We appreciate all of you, and please keep up the great work! read more

I will start by saying that I do not eat meat. Some friends were visiting and wanted to try this restaurant. The service was amazing and quick, super quick! My friends were all but addicted to the chicken tenders and French fries (we ended up going back again because they liked it so much.) Of course, no options for those of us who are veg heads, but that is fair. read more

This place is always so good! Love it! Food is always hot, don't let the line fool you, it moves so fast! They always ask for your name and ensure everything is perfect! Only thing about this location is that if you forget you have your app out the receipt doesn't have the information on it to upload! Outside of that this place is clean, beautiful, and can never go wrong with anything on the menu! - *fun fact, my favorite thing to order in the morning - their sausage egg and cheese biscuit! read more

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All the employees were happy to great you as you entered, taking your order and assisting where possible. The place was always kept clean. Dine-in orders brought to your table. The trash bins are motion sensored, open for you so don't make a mess. Other places like McDs, Burger King, Jack in the Box should follow this model. read more

Being a Chick-fil-A it is always great food however they have gotten my order wrong multiple times and the service staff is not always up to par with Chick-fil-A standards. Will still always frequent due to proximity, but they definitely could use some improvement. read more

This location is always so quick and such friendly service! My husband and I have never had any complaints or issues with this cfa. We enjoy eating at this location! read more

Overall, the service is great!!! However I was a rock in my Cobb salad. While enjoy salad I bit down on a ROCK!!! Chick-fil-A I have higher expectations for you guys and now I need so see a dentist. Eating a rock salad is wild!!! Please check your salad. read more

Chick-fil-A - A rock found in my Cobb salad after biting down on it!!! - Fast Food Near Me - Irving, Texas

Disappointing. Staff was friendly enough, although several were spending their time goofing around and not attending to customers, but none could produce me a chicken sandwich and chicken strips after waiting over 12 minutes. Other customers came in after me and ordered, got theirs and left. I asked for a refund and left. The refund was the only service I received that was timely. read more

Nice people and perfect food. They are always on top of it. They are generous and operate well.

Been to many chick fil a and this is probably one of the bad ones. The customer service isn't as good as other ones. Many people were waiting on their order and line wasn't speeding as fast either. Food was good though! The atmosphere was okay. read more

Terrible experience! By far the worst chick-fil-a I've ever been to. I used the app to order chicken strips and kale salad. I ordered 10 minutes prior to arrival. I arrived (and as everyone knows CFA does not start your order until you arrive). I waited in the drive thru for 10 minutes after confirming my order with the CFA associate. I got to the window and the order was not ready. I pulled forward to the "drive thru" spot. That is a HUGE red flag since they have 4 place to park for drive thru... I got my food and the kale salad is BROWN. Food quality bad, service bad, customer experience REALLY BAD... read more

Never seems to get old. Cobb salad with grilled filet and no bacon is my go to here. Along with a frosted lemonade, of course. read more

Worst location. Ordered curbside side but no one brought my order out. After waiting 30 minutes i had to go in and see my order sitting on the counter. read more

We've picked up from this location in Las Colinas for years, and we've been very pleased with the food and service. But we were disappointed this time. The food was good, but we had trouble understanding the order taker through the speaker. She did repeat the order to ensure she got it right, and the order was correct. And it tasted good. But we were very irritated when we drove to the pickup window. In fact, because of remodeling, the window was replaced with an open door so the team member could come to the car to hand deliver the order. So far, so good. But, unfortunately, the gentleman told us to move our car forward and wait until the order was ready. The sandwich with lettuce on the side, salad, fries, and fruit cup didn't sound like it needed special attention, but who are we to judge? So we waited. And waited. We watched seven cars pass through picking up their orders while we waited. Finally, ours came. Perhaps there's a good reason for the story about Order 11366956 on 7/29/23 at 5:28 p.m. If so, I encourage the management team to post it. In the interest of full disclosure, I had been a senior executive of a leadership training company with Chick-Fil-A corporate as a client. Their commitment to customer service and leadership was exceptional. read more

Chick-fil-A - Our order finally arrived, but let's not blame this young man for the delay. We were just about giving up hope! - Fast Food Near Me - Irving, Texas

Good as always! Quick service, parking lot is tricky to get in because the highway is so busy. Best to go through strip mall parking lot behind to access. read more

I am extremely pleased with both the food and service. They are fast, cook the food well, and don't waste my time. I've visited many times, and the atmosphere is awesome--quiet, chill, and peaceful. The staff is very nice. I highly recommend this place. read more

Terrible service every time due to a very slow delivery of food in the drive through. There's no one to help take orders quickly, before 10:30 curbside pickup is not available, waiting in line for 20 minutes is unacceptable. I will not be back to this location On top of it all my order is not complete!! Missing the dressing for my salad and they just put a bisquit with my order without chicken or anything on it!! Horrible read more

Drive thru was super slow during lunch time. I added pepper jack cheese to my chicken sandwich, and it was barely on it. It was thrown together like a mess. Got the wrong drink and sauce. read more

Chick-fil-A - Chick-fil-A Chicken Sandwich - Fast Food Near Me - Irving, Texas

The most inconvenient store. You get ONE napkin and no condiment stand in the store to retrieve another one. If you need another napkin or a pack of ketchup, you'll need to get back in line and ask for another napkin. read more

Super slow service. Drive thru sucks ass. They need leadership and need to be outside taking orders and have a faster drive thru system. Second time coming to this location and they need help. read more

Chick fil a has been my favorite place to get a chicken sandwich for years--ever since college! And it is still my favorite place. This is mainly because of the quality of the chicken and the sides. I love that the grillef chicken is always tender, juicy, and full of flavor. The grilled chicken sandwich meal and all the meals come with a side of fries and a drink! I love that the chick fil-a now has an option of regular or light lemonade with splenda. The light lemonade taste just like their regular lemonade. It is so refreshing and delicious. I did not mind waiting a few extra minutes for my food as I know it is fresh! I will continue to come back to chick fil-a because of this!! This location was no exception. I definitely recommend going inside as the car line outside is crazy long! read more

Chick-fil-A - Fast Food Near Me - Irving, Texas

Love this location but hours listed online are wrong! Should be updated online! Shows open until 10-1030 pm and they actually close at 9pm. read more

This is my girlfriend's favorite spot to go and chick-fil-a never lets her down! The company speaks for itself with the quality always on point. Fries were perfectly salted and chicken was cooked to perfection. The bun has a buttermilk taste to give it a sweet hint of flavor. read more

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They can't do a kids meals with medium fries which is stupid. I hate that they also changed their chicken. Sad I used to love this place.

The lemonade and frosted lemonade ain't lemonading. Very watered down. No flavor. I am used to a very tart and flavorful lemonade and it just is not there. read more

This location has provided me two of the worse experiences and guess how many times I've been... two! The driveway was designed ridiculously foolish! It's two lanes, one lane, two lanes, one lane. The order takers don't walk with the cars as they order to keep the line moving and there is no one outside to keep the line moving doing peak hours. The design and flow of operations is enough to make you forget the customer service. There's a chick-fil-a drive thru standard and this location is well below the bar read more

The usual exceptional service! Clean and very well kept. They thought of if every detail to make your experience top notch. But what else do you expect from Chick-fil-A. Get the minis for breakfast! You're welcome! Sweet Tea Rating: 10/10 Sets the standard for what sweet tea should taste like. read more

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never thought I'd be writing a bad review about chick-fil-a but this place got it all wrong. my food was made incorrectly even though the receipt had the right way I ordered it, the sauces I asked for weren't in the bag BUT they were listed on the receipt, the soda (sprite) was flat. tasted like a diluted open bottle of sparkling water, and to top it all off when I handed them a $20 bill to pay for a $15 order they gave me the change in all coins and said they didn't have dollar bills. what kind of establishment of this magnitude not have FOUR DOLLAR BILLS IN THEIR REGISTER DURING DINNER RUSH?! It was not worth the 15 minutes that I was in line for. I should've saved myself some time and gone across the street to McDonald's. read more

Poured the sweet tea into my kids bottle.. I drank from this drink also .. getting to the bottom I end up finding this... wtf . I am very disgusted. The food was great but .. I am very concerned.. read more

Chick-fil-A - ows a piece of cheese being dipped into a cup - Fast Food Near Me - Irving, Texas

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Order takers weren't out and the line was long and moved slow as molasses. I hope this isn't something new they're doing at this location. It doesn't work for how long their lines are. If this happens again I wouldn't come back. Detour to the one just a couple miles down the street. read more

This is a disgrace in the name of Chick-fil-A !! young lady that took my order is a bully she punched a hole on my drink cup. My son loves this place and look forward to go there after school everyday but this is not expectable to punch a hole in the drink cup. When I called manager to complaint they did not even ask for my order number to see who took my order. They just offered me a refund instead of taking any action on the employee. read more

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Ain't nothing bad to ever say about this place The food is always fresh and tastes so good The customer service is kind and they're always willing to help you They give you as many sauces as you want The chicken sandwiches are so good and can be very addicting read more

I do not recommend this disgrace of a Chick-fil-A. Terrible service, rude employees, really long wait time, employees just stands around doing nothing while im waiting for someone to take my order. Also not very "christian friendly" with the amount of vulgar language used. read more

This was a quick trip through the drive thru. Service was fast, The staff prompted me for condiments ahead of time. By the time I was at window, order was ready and off I went. Food was tasty and great! The drive thru is configured for routing traffic from window directly to street during lunch rush. read more

I come here for breakfast more than I should admit. But I will say, it is a great way to start out my day! My favorite menu item at breakfast is the Chicken Mini's which are chicken nuggets in small honey buttered biscuits. If you get the meal, it comes with little hashbrown disks that are pretty good too. Top it off with your favorite soft drink or their fresh squeezed lemonade at you got a meal! read more

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Slowest chick-fil-a I've been to. I ordered ahead and it still took them a half hour to get me through the drive thru. And it wasn't even full. read more

Worst location I've ever been to. I went yesterday and had my order well done (extra crispy). Went again today and suddenly they can't do it and refused to do it. Every other location does it so I'm not sure why it was such an issue this time. The drive thru worker, Jesus, was rude and the managers were not helpful either. I never thought I'd be writing a one star review about Chick-Fil-A! read more

Slowest chic-fil-a in the whole DFW smh I've been in drive thru line for 15min. The line is crazy long good thing I got in it before it got the way it is. read more