I'm a cancer survivor, I had oral cancer and I'm extremely difficult to understand (my tongue is, in it's entirety, completely attached to my lower jaw, so I am profoundly often misunderstood if the staff doesn't give me their entire attention, they'll misunderstand me. I'm so sorry, I didn't get her name and I wish I'd kept the receipt, but around 11:00 PM, maybe a bit earlier, here was (to me, a fairly old man in his mid 60's and a recent survivor, twice, of oral cancer, so extremely difficult to understand, this young lady was amazingly, in fact, better than both the hospital and nursing home I'd needed to suffer through, thoroughly dedicated to understand me entirely. I'd even tried to explain a sauce once available in the 80's call jalapino relish, truly missed, but fairly well replicated by a sause available at Wegman's, though never quite as killer as that mid 80's McD's packet stuff. (and a touch too hot vs the McD;'s stuff) a younger woman, she was black woman, again, I'm so sorry I hadn't caught her name, I knew i'd be placing the review, so I should have tried harder to pay attention, but she was working hard and I was in pain. So, whoever manages her, again, around 11 PM tonight, the only cashier, a very nice black woman, if, as I'd managed the following, a Petsmart, a Petco, and also a Pet Supplies "Plus" and went on to own my own aquarium based company, had I not become sick and had to sell my company, I'd have hired this young lady even if she didn't know a fish from a frog and taught her all of the aquarium trade. Were she in my preview, she'd be given a raise, the "option" to work management, they are 2 different animals and not everyone has the same goals, I'm well aware of that, having managed all the above listed stores. However, were I her employer, I've managed close to a thousand of them, I'd offer her the position and give her an out should she not like it (I've managed thousands and watched many burn, who'd done great work as floor staff and just didn't have the inclination, desire or even interest in managing, while still being killer at their floor jobs. Not everyone is built for retail management, it's almost a pay cut, or actually is, in the beginning since it's more often than not a st wage, while the floor jobs paid overtime, let's not kid ourselves, and were just fine before management almost ruined them? I've seen it, I've lived it. So, I'd immediately offer her a bump, paywise and a management training opportunity should she want it, but allow her to know she can opt out should she hate it (Thus, why I'd started my own successful business working alone until a serious illness would have killed either option, and did.) See, that's something that retail loses sight of, more often than not, retail management isn't the same as other management, I've allowed many to take a management job without making quiting the only option should they hate it, I made it clear they had months to try it, you just lose superstars that way, not everyone likes losing sleep over idiots who might just be working under them, they shouldn't have to choose, if they hate it, go back to the floor, no respect lost. But most just quit, I hunted them back if they killed on the sales floor but hated the extra hours, or rediculous corporate requirements. a pay raise barely noticable if they'd been putting in massive hours but hated the management end, why let a great employee go loose because working 80 hours a week barely pays more than working 40 to 50? Don't BS yourself retail, I've been around too long to eat the cheese in that trap. So, my entire point, this young lady, she just killed it with my special needs, and being almost unable to understand me? She rocked it, I'd give her the option in a heartbeat, I on;y have 34 years of retail store experience, so you don't have to hear me, but I'd throw a management badge at her, see if she likes it and then, at 6-8 moths, see if she wants to keep it, but let her know that's the plan, day one, or anyone might this they've been screwing up and quit, Let any management prospect know, if their rock on the floor, they can try it, but they aren't "locked in" should they hate it, if they killed at the job before and simply hated management, why the hell would you want to lose them if the simply don't like the new job? Corp America? Dumber that cattle being lead by mules who're lead by drunken goldfish these days and it's just not that hard to figure it out. I've seen more stupid that simply bright management. Ya know, I've worked under a sh*t ton of bad managers, In fact, I've had more bad managers over me, even when I was also in management, than I've had bad employees. I'm glad I learned from their mistakes. So, my entire point? Offer that young lady a shot, if she hates it, don't let her quit, make sure she has an out that is just quitting. Nobody wants poverty because they don't know what real retail management actually is. read more

Very fast and speedy in the morning. Our order is always correct and most of the time we go through the drive thru it only takes 3 -5 mins between ordering and grabbing food. read more

Piss poor customer service. Asked to pull forward and wait in the drive thru. Waited almost 10 minutes, then went inside, where no one wanted to acknowledge there was someone standing at the counter. Apparently no one can read or follow through, as my order sat getting cold on the counter, ticket clearly said drive thru. Lukewarm food, half dozen clueless idiots behind counter and pissed off customer...never again, should've known better read more

Good food, staff always nice, sometimes gets my order wrong but no pickles so it's ok.

This place is outstanding, much more than I've come to expect from fast food service by far. Clean, friendly, Courteous, Prompt, professional and Consistent (great, fresh food, carefully prepared and special order accuracy) Drive through service is ON POINT with an unusually high rate of accuracy and speed (Huge orders not withstanding), but seriously, what do you expect if you pull into a drive through at peek times and order 70$ worth of food? In that case you WILL be asked to pull up so they can accommodate you as quick as the kitchen can manage. A hopefully helpful hint to people taking "office orders" or picking up huge multiple orders: You can order on the app or call ahead for quick, large order service. In fact, it's considered polite to do so, not just by the restaurant Staff- But by your fellow customers who thank you in advance for your courtesy Dine in service is more than reliable for Breakfast, Lunch, Dinner or late night. The Staff makes a point to always try their best to make everyone welcome and the Management here puts in an incredible amount of effort to get to know regular customers, help and make things right when things inevitably go wrong and keep things efficiently going, even when the dining room is packed to capacity. I know, this is a LONG review for the big M of "fast food" but seriously - In several years of going here I feel they've more than earned a fair, honest and thorough "well done". No place is perfect, but this location has put in the effort more often than not to get noticed. Keep up the good work Folks. read more

See all

The service was amazing the food tasted phenomenal just overall the best place I've ever ate at. read more

McDonald's - This was the best food I've ever tasted - Coffee & Tea Near Me - Batavia, New York

I just wanna know how you can serve a burger like this?!? Like what is this!? This is absolutely disgusting and definitely not going to get eaten. I come to this McDonald's all the time bc it's near by but damn! It's pretty bad when I gotta drive ACROSS TOWN to get a decent burger. If I could give 0 stars I most definitely would. read more

McDonald's - This is SUPPOSED to be a double cheese burger. - Coffee & Tea Near Me - Batavia, New York

One of the best Mcdonald in Batavia. Fast service the staff is unbelievable friendly. These people really try to make you smile. read more

McDonald's - a man making a funny face - Coffee & Tea Near Me - Batavia, New York

This McDonalds is crappy almost every time I go there. Got food on our way home after a long drive and we got nuggets AND a Crispy Chicken that both had the temperature, taste, and consistency of cardboard. Fries were soggy and barely edible. The only thing I could really stand was my drink but it's pretty hard to screw that up(though they have before). read more

I got a breakfast sandwich here and the egg was cold and cheese unmelted. I returned it and the replacement was right on temperature but the bacon was overcooked and tough. read more

The French fries were soggy and cold. The coke didn't even taste right. If I could give a rating lower than one star I would.

If I could rate this place half I star I surely would I came through to get breakfast while studying for finals and they were only taking cash which is a complete health hazard for COVID I mean it's fucking McDonald's not a taco truck read more

This is the best McDonald's in batavia! The people that work here are TOTALLY AWESOME! Most friendly,and this place is always clean .

If you like getting a Frappe that tastes like cardboard mixed with sanitizer this is definitely the place for you!

I went here after a 10 Hours shift. I had only eaten two pieces of string cheese all day and night. I went though the drive though around 12 midnight. I was given a poorly made Mc'Double on a very stale bun. My fries we not even warm. This was a SEVEN DOLLOR PLUS meal. It was disappointing to say the least. I have been given re-fried french fries from this same store around the same time. They were not even edible. I don't go back and complain, then you never know what is gonna be in your food and I was to exhausted to go back. You people don't care at all about your job performance and your not worried at all about the product you sell. Thank you for nothing. read more

I went to this McDonalds on my lunch break from work. Stopped at the drive thru and placed my order of the #1 big mac value meal with a med Coke. Got to the first window and paid. Moved up to the next window and the girl tries to hand me 2 large coffees. I asked her where my order was. She asked what I had ordered, I told her. She then asked for my debit card back so she could refund the coffee. She then ran my debit card for my original order. She then handed me my bag and receipt. I left to go back to work. I get to my place of work and open the bag to find a cold cheeseburger and large fry. I was so angry that I paid over $8.00 for this. Now my lunch break is about over so I call to see if I could straighten this out over the phone and was told I couldn't that I needed to stop back in because they couldn't take my debit card #'s over the phone. Stupid is what this is. I refuse to go back and am pissed that they got my order WRONG TWICE, charged me for the WRONG order and couldn't refund and charge me for what they did give me. I WILL NEVER GO BACK TO THAT LOCATION AGAIN. They are Idiots. read more