Food was delicious and definitely a treat . My daughter had her burger traditionally with a bun and…read morea little order of Cajun fries . Mine was a lettuce wrap. We would order again .

Very poorly run and terrible customer service from Management--Had a simple online order mistake on…read moreMay 16th, received a little cheeseburger when I ordered a regular cheeseburger, left a complaint through their app and received the following email on May 18th: Hello, my name is Dallis. I'm the Gm here at Five Guys in Hamburg, reaching out regarding the complaint you left online. I'm so sorry they got your order wrong. I can re-make the order for you or I can mail out 2 $10 comp cards. Just let me know which one you prefer or if there is a different solution I can provide for you. My reply: Thank you-the 2 $10 comp cards would be sufficient. I appreciate the prompt response; we have never had an issue at your establishment before so I know this was just an unfortunate mistake. I left my address for the manager. This was the last time I heard anything from management--no further response, no comp cards, nothing. I sent a follow-up email about 2 weeks later: Hello, I reached out over two weeks ago to your email apologizing for my wrong order and offering to send me 2 $10 comp cards to which I accepted. I have not received anything as of yet; just curious as to whether or not those will be sent or if some other compensation will occur. Thank you, No response from management to that e-mail as well. To be disappointed would be an understatement; basic customer service skills by restaurants to fix mistakes that THEY MADE appear to be a thing of the past. While I would still appreciate any kind of communication from management, I will not be holding out hope as they clearly do not value their patrons.

I placed an order for delivery online last night. The…read moredelivery time was supposed to be 4:15pm, today. It ended up getting delivered right around 4:00 PM which was too early. I ordered a chicken salad sub regular size thinking it was gonna be you know, a regular size sub, but it was not. It was only a half a sub for $9.75. The sub was extremely good. I have to say but, $9.75 for a half a sub??? Really?? That is extremely overpriced. As good as the sub was, I will never order a sub like that again from there because it's just too small and not worth it. They couldn't even get the delivery time, right I have never been inside this location so I can't say anything about that.

Excellent! This was our second time at this place but the first time at this new location - so…read morehappy there are gluten free options! This sub was for my husband and he thoroughly enjoyed it. Great location and very friendly people. We will be back!

the service and food was excellent. when I take out I never can make it back without a good bite…read more so good, thank you again for the amazing food and vibe.

We were in a super festive mood due to the beautiful weather. We're just coming out of a miserable…read morewinter and spring is showing a little more promise! So today we stopped at Firehouse subs to grab some sandwiches to go. Absolutely delicious food! I'm a huge fan of the turkey bacon club! The staff is extremely friendly, efficient, and polite. They made our dining experience very pleasant.

Everything was amazing the food was very yummy yummy and the service was SO good yes it's so good…read moreso epic

Came to New York to visit some friends and they recommended this place for lunch got a burger and…read moreonion rings or you can get tots or fries as your side! Everything was pretty good!

What a cute little spot. The ordering was easy at their kiosks. The food was delicious and I love…read morethis wall. We have been back twice and it didn't disappoint!

Went here almost before closing last week with my son and a lot of his teammates. Working fast food…read morebefore I know how bad it is coming in so late. Employees here were extremely professional. Management should know how hard of workers he has here. I got the triple smash burger which was flavorful and cooked perfect. Had some of sons fries which I liked. Would def be back to try again

I haven't been to subway in years, and I was craving tuna, the restaurant was clean and the service…read morewas excellent. I noticed the $6.99 meal, and that's what I purchased. One thing I noticed was how skimpy the tuna was, it was spread very thin, I had more garnish than tuna, so I won't be returning anytime soon

I very rarely give 1 star reviews but this place earned it…read more Food and Service: Ordered 2 chicken footlongs and 1 veggie artisan wrap. We walked in and the lady was throwing ingredients in haphazardly without a care in the world. The taste reflected just that, sandwiches were awful. The flatbread wasn't even warmed up and when we went back to have it corrected, there was definitely an attitude that I did not appreciate. I've had subway so many times but this is probably the worst location and worst tasting sandwiches I've experienced. Even a whole day worth of exploring couldn't make them taste good. Parking is available in the lot right next to the store. There is table seating indoors, about 5 tables. Restrooms available for customers.

We ordered Dave's #2, medium spicy，it is not as spicy as I thought. The chicken is juicy and very…read moretasty! Will visit again. The staff there is very friendly and actively helping/serving customers.

Forgot my order...after 30 minutes waiting...they tell me they forgot my order…read more The last time I came... they didn't call out my order and they called out the numbers before and after me and let doordashers rummage thru my bag. I was standing right there watching this all happen. I decided to give them another chance but I'm disappointed again

This food was so good it's making me come out of Yelp semi-retirement…read more A certain hot chicken sandwich chain was giving out free sandwiches with a download of their app today, and as we drove by the restaurant I knew it was not in the cards - that place was PACKED. So instead, I perused Yelp for other fast dinner options. Here I came across HCK Hot Chicken, skimmed reviews (I rarely let other people sway my opinions anyway) and after checking the small-ish menu we decided to check it out. THANK GOODNESS WE DID. The space only had a few people when we got here, and after sitting and waiting for food I did notice many to-go/takeout orders come and go. They have a SOLID menu, with many staple chicken dishes (chicken sandwich, chicken & waffles, even a mac & cheese bowl), and of course, hot sauce of varying degrees. There's also a big ol' neon sign that says "HALAL" over their menu, so I'm assuming they ARE halal to some extent (would ask to confirm). I ain't no pansy, so I got a medium heat chicken sandwich. If that's not your baseline, you don't know hot chicken baby!! One of two combos (the other being just tenders) comes with the sandwich, fries, and a drink for about $15. My husband ordered the mac and cheese bowl, also medium. Now, you know how sometimes you order medium heat, and it's more like a warmer mild? Well, that's definitely not the case here. This is where HKC would get an extra star from me if it could. SIX stars for a medium hot chicken sandwich that was ACTUALLY medium, ACTUALLY cleared out my sinuses pretty well, and the fact that I slammed that sandwich down like it was my job speaks volumes. I tried my husband's Mac too, and it was so, so good. Y'all underestimate how much I've fallen for this place. I don't even live in the area anymore, and I'm already plotting ways and reasons for me to come over here so I can stop by for lunch when so desired. Staff was also very pleasant! We didn't spend too much time waiting in the lobby, an our food was out within 10 minutes of ordering. They're advertising as "made to order" and I can concur with that - our meals were fresh, and of course, HOT! I need these guys to move next door to my house! Until then, I'll be back to visit soon for sure.

Walked in at 5:45pm and there were customers eating at several tables. Stood at the counter for…read moreseveral minutes but no one came out from the back to greet me or take my order so I left and went somewhere else. 3 stars because the people at the tables seemed to be enjoying their food..... which I'd gotten to try it. Casual tables. Seemed chill :(