Food was delicious and definitely a treat . My daughter had her burger traditionally with a bun and a little order of Cajun fries . Mine was a lettuce wrap. We would order again . read more

Five Guys - Cheeseburger lettuce wrap - Fast Food Near Me - Hamburg, New York

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Very poorly run and terrible customer service from Management--Had a simple online order mistake on May 16th, received a little cheeseburger when I ordered a regular cheeseburger, left a complaint through their app and received the following email on May 18th: Hello, my name is Dallis. I'm the Gm here at Five Guys in Hamburg, reaching out regarding the complaint you left online. I'm so sorry they got your order wrong. I can re-make the order for you or I can mail out 2 $10 comp cards. Just let me know which one you prefer or if there is a different solution I can provide for you. My reply: Thank you-the 2 $10 comp cards would be sufficient. I appreciate the prompt response; we have never had an issue at your establishment before so I know this was just an unfortunate mistake. I left my address for the manager. This was the last time I heard anything from management--no further response, no comp cards, nothing. I sent a follow-up email about 2 weeks later: Hello, I reached out over two weeks ago to your email apologizing for my wrong order and offering to send me 2 $10 comp cards to which I accepted. I have not received anything as of yet; just curious as to whether or not those will be sent or if some other compensation will occur. Thank you, No response from management to that e-mail as well. To be disappointed would be an understatement; basic customer service skills by restaurants to fix mistakes that THEY MADE appear to be a thing of the past. While I would still appreciate any kind of communication from management, I will not be holding out hope as they clearly do not value their patrons. read more

Ok so with the penny problem my bill came to $20.21. I gave them $20.26 she said I can't give you the 4 cents . I said ok give me a nickel. You think I was ripping them off. Ya you get my 4 cents but an extra penny to me is the problem. You suck I'll go somewhere else next time. read more

Yesterday Five Guys celebrated their 40th birthday and the corporate had a BOGO hamburger offer providing you log in and order on line. I am a regular customer at this place and order regularly. I love the Burgers so I was glad to see them have a give back. I usually order for a lot a people from the college I work at and never had a problem ordering on line with the app. Well yesterday tried just to order on line for the special and tried for several hours and the app always worked until the check out phase where it crashed every time. I started a little after noon and tried to every hour till about 6 pm. I wasn't doing anything and figured what the heck. So after no completion I decided to take a short ride to the place to see. So I get there and they had about 20 people waiting for orders. As I waited in line a couple in front of me a couple asked about the BOGO. The order taker told them no because it was online or no BOGO. They ordered any way. So I did the same thing no BoGo sorry but no way. I later found out the manager just shut off the online ordering system to make more money. Great Job screwing your regular customers by taking advantage of them. Corporate 5 guys don't run a promotion that is not going to work. If you want do some loyalty program but don't let the franchise owners SCAM the customers. I will never ever go back in this location again. You lost a loyal customer and a lot of future orders from the college I order from. One really mad veteran and past customer. Scam alert to make money Shame on you store in Blasdell NY read more

Placed an online order with my co workers for lunch. The app was easy to use and has every option available as well as it was easy to select the time I would like to pick it up. I got to five guys at 5:50p for a 6p pickup. I didn't like that I didn't have the option to say I was there or on the way on the app so they could've started preparing the fries and shakes that were ordered but it didn't take them too much time to prepare it, the issue is I was on a time crunch but I made it back to work just in time.. I ordered a cheeseburger with no bun and it was delicious. I didn't feel like I was losing anything by removing the bun and I will more than likely order it this way going forward. All the condiments were on the side which I also enjoyed. read more

Five Guys - Bunless Cheeseburger - Fast Food Near Me - Hamburg, New York

Every single time I go to this location I end up with onion on My burger. I always ask for no onion. But every time there's onion... Is there like a giant container of onions right next to the lettuce or something? Why is My overpriced burger always covered in onion's? I have stomach issues, I can't eat onions! I'm done giving them My business. Typical nasty chain food. Cheap quality and dripping with grease. read more

Placed an order online around 12:35 for a 1:15 pickup time. My boyfriend went inside to pick it up and went to the counter and said that he was picking up the order, they said ok. He did not get the food until 1:45. He was the first person in there at 1:05 to notify them about the order and was somehow the last person to leave which is completely insane. I've never had an issue with five guys until today there is no reason as to why he should've been waiting for almost 40 minutes when I placed the order 30 minutes before the actual pickup time. Once he was handed his food he said that this was bullshit that he waited for so long and the lady said nothing. Terrible service. Terrible ambiance. I have yet to open the burgers to see if they were even made correctly. Update: My burger was completely smashed and had to reassemble it. 0/10 experience. read more

Great burgers, fries and shakes. My biggest concern is everything is way overpriced for what you get.

Friendly cashier. Last few visits- my hot dog has been "not warm" like it was sitting. Way too much seasoning on the supposedly fresh-cut Idaho fries. Lay off the spice, let the potatoes speak for themselves... read more

Tried this restaurant for the first time, using delivery by Door Dash. We had heard great things about them and felt it was time. We ordered 2 bacon hot dogs, a large fries and a large cajun fries. The food arrived quickly and the temperature was as expected. When we opened the 2 bags, we were disappointed to find that the regular fries had been just dumped in the bag on top of the hot dogs. This was the same in both bags but the cajun fries were in a cup. The hot dogs were cooked split in half, different but clearly stated in the menu and well prepared. The buns were mushy. We expected softer than usual because of the foil wrapping but not as bad as these were. Toppings were exactly as requested and very plentiful. The fries were well prepared and, also as described in the menu, crispy on the outside and soft inside. The cajun fries were prepared in the same manner and the cajun spices were tasty but not overpowering. While the fries were great the hot dogs were disappointing. Since they are not their primary menu item, we will be giving them another try by ordering burgers instead of hot dogs. Until we do all I can say is we will never again order their hot dogs, especially for delivery. read more

I spent years hating on Five Guys before relocating to Buffalo a year and a half back, and here I am grabbing a burger at a second Five Guys location.....what happened to me? Anyway, I stopped here on Sunday before catching a movie down the street and I was super duper impressed by my visit. This location is pretty big and offers plenty of seating and parking for everyone. I ended up ordering a bacon cheeseburger along with a side of French fries (a Small is big enough to feed two people). The burger was actually really, really good and I would even say that it was awesome. The fries are (I think) dipped in peanut oil or something and were really good also. Overall, Five Guys is a dang good burger for fast food. The service here is usually pretty fast and although I would say the prices are maybe a tad steep for some things, but in the end it's worth it for the satisfaction. read more

Five Guys - Finish this in one bite. - Fast Food Near Me - Hamburg, New York

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Five guys is always such a nice "fast food" place to eat. The staff is very friendly, The weight isn't too long, they have lots of options to choose from, food is delicious and so are the milkshakes! I purchased the bacon cheeseburger and it was perfect! Good well and everything tasted very fresh. I also go a strawberry milkshake! It had little chunks of strawberries in it and it was very filling! The only reason I am not giving five guys is due to the prices. I'm sorry but for 2 people it costed my boyfriend and I over $30 which is outrageous. read more

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Not impressed but need to mention that I don't eat red meat. Came with family that does. Chose to eat the veggie sandwich which tasted okay but wasn't worth the cost. Canned mushrooms (yuck) but the other veggies seemed fresh. Overall, the price is high for "fast food" and the place needed a good sweep and mop. Peanut shells, napkins and straw wrappers seemed to be everywhere. read more

I whent to Five Guys at 7pm today. The gentleman on the register was extremely polite when he took my order.The other team members cooking were efficient and kind when handing out the food. The store was clean and stocked so I felt really comfortable dining in. Food was top notch, great delicious hot burger and fries. Thank you! read more

For starters, let me say I literally drove 45 minutes in a winter storm in Buffalo, NY to get my fast food Joneses at this restaurant. And it was well worth it. If you are a burger and fries person, you have to give Five Guys a shot. Fresh ingredients and generous portions make for a tasty and satisfying meal at this establishment. And that is no mean trick, since fast food restaurants around the country seem to be cutting down on portion size while simultaneously raising prices. I'm not suggesting a meal at Five Guys will be cheap; the average meal here will typically run at least 12 bucks. What I AM saying is you will more than get what you pay for. What's to love about their burgers? They're hot and incredibly juicy without being utterly saturated in grease. The rolls are fresh, and the selection of toppings and condiments will satisfy even the finickiest burger eater. As for their fries, you can't beat a french fry cooked in peanut oil if you ask me. The taste is absolutely amazing, and certainly enhanced by the fact that they cut their own potatoes fresh every day. Here's a tip; order some extra fries to bring home with you, then let them get room temperature cold sitting on the counter. Later when you want a snack, dig in and experience the FULL explosion of peanut oil cooked fries. For some reason the taste is enhanced as the fries cool off. One last thing; the staff at this particular location are incredibly friendly, even funny. They really work hard to enhance your dining experience. Without question, some of the finest fast food in America can be found at Five Guys. When the mood strikes, head their way. You'll show up hungry and you'll leave happy. read more

Five Guys - Fast Food Near Me - Hamburg, New York

I love this place! I wish I can give it a 5 star review, but I cant, and I'll explain why. Once you walk in, it smells delicious! The staff ALWAYS look extremely busy, but they work with a smile! I personally think it's weird to smile while working, but the small simple things like that make my visit more enjoyable. The food was delicious! Perfectly done and done FAST! Dinner rush was dying and an employee started cleaning the doors. I have so much respect for places that are always staying busy! Any other teenage worker would just pull out their phone and text once they were able to catch a breath. The reason why this place didnt get their 5th star is the prices. You get A LOT of fries, which I love - but $26 for 2 burgers, 2 drinks and 1 fry seems a bit much. Still love 5 guys! read more

I've been to other locations throughout my travels, but never went to a Five Guys locally and that all ended! While out shopping, my wife and I got hungry and before heading home - I mentioned Five Guys - she said she wanted to try them - so we did! The parking, which is free, might at times be a bit hard to find a spot, but with so many of the places closed - you should be ok! The place itself, including the bathrooms were clean - at least clean enough! Staff were ok - not the friendliest I've ever encountered, but they were ok - however, they were not good enough to get my order right, which was extremely difficult - a hamburger with just ketchup and relish. My wife had a cheeseburger with more crap on it - but I got a cheeseburger with ketchup and relish on it - a more expensive burger I guess - if you love cheese! I ate it - like I said - HUNGRY! The selection is exactly what you would expect from Five Guys - hamburgers, cheeseburgers, hot dogs AND AMAZING FRIES! When you order a large fry - it would serve four - so be careful - servings here are quite generous! Soda and drinks - you get them yourself - might take you a little longer to figure out how to get what you want, but at least once you do - refills are free - get 'em yourself! Overall - we shall return - so it's better than good! read more

One of the best fast food burgers out there. I get the little bacon cheeseburger every time with everything on it except ketchup and mustard, and I put bbq sauce and jalapeños on instead. The burgers are delicious. And if you get the regular burger you get two burgers, and the little burger you get one which is all I need. lol the Cajun fries are amazing! I only ever get a little fry because they fill the bag with a ton anyways. And I always get grape juice for my drink, even though there is like 5,000 drinks (well it seems like it) lol anyways five guys is great. If you've never tried it, you've gotta. read more

Five Guys - Delicioso - Fast Food Near Me - Hamburg, New York

Turn down the damn music!!!!! Jeez! We couldn't even talk it was so damn loud! If I wanna jam I'll go to a club! Ok. Never mind that. Here's the skinny - two cheeseburgers, ONE order of fries, two bottles of water = $28.00. Ok burger. Spectacular fries. A lotta money for lunch for two... read more

More like Five Below! So cold in this location!. I never want to go back. Please turn up the heat!!! The food is great, but freezing to death is not worth it. read more

A little pricey for a burger but it's really tasty. They actually come with 2 burgers on a bun- so if you want one- order the small burger. Friendly workers and a bright, clean, and fun atmosphere. Eat peanuts, as many as you want, while you wait for your delicious burger to come home to you. So good. read more

Dining inside it is so so cold, asked Dakota at the counter if he can do something and he told us he not cold so he doesn't care then asked Maria and she said it would take too long for the system to shut down. So here we are freezing,not good customer service at all..I'll give a one start. Only one person that was nice about all this is Andrew... read more

Best location in WNY. Consistently serve great food, I have never ever had bad food from this location. We go maybe once a month, the burgers are cooked to perfection and everything is served hot! For first timers... They offer a large selection of condiments and trimmings for your burger. They also have free peanuts to munch on while you wait, along with one of those combination soda machines. You can even order online ahead of time for pickup! read more

Outstanding! Never disappoints. Fresh. The fries are awesome and I love the real sliced jalapeños. Super good, fast and well priced.x read more

Five Guys - Single Cheese Burger with Jalapeños. Bomb! - Fast Food Near Me - Hamburg, New York

Service is quick, kinda pricey for fast food though. $7 just for a burger. Although they are delicious. Free toppings of all kinds - even jalepinos. The fries are AWESOME ...I am a huge fry lover. For $6 you get a large fry - it is insanely large , they fill up a whole bag for you (see my pics). They post ok the wall where the potatoes are from every day. On the day I visited they were from Washington. I love the pop machine where you can pick your flavor. I always get the cherry vanilla diet coke. Overall food is awesome. Great joint for a quick meal. read more

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Below average bacon burger, they forgot to put my bacon on there so I guess it was just a burger. $8.19 for no bacon. So upset. Ruined my night. Went to bed right after. :( read more

Amazing service, my burger and fries were made perfectly. Service is fast and food can be sometimes expensive, recommened coming here with friends and family! read more

Love this place. The food is always fresh and consistent but the real reason i come back is the outstanding service with a smile. The staff is super friendly and caring. I watched as one staff member reorganized an older woman's food into different bags at her request. A real gentleman and a great staff as a whole. read more

Hands down, best burgers in town!!! Dont waist your time at Red Ribin where you get a stale bun and dry burger....not to mention slow service! read more

After hearing all the hype about this place I had to try it. I see absolutely no reason to go back a second time. First , the food was definitely sub-par. I ordered a bacon cheeseburger and fries. If I am paying almost $7 I would expect the burgers to be cooked to order, but no, they are all cooked the same, there is no option for rare, medium or well-done. The bacon was also way overcooked, almost to the point of being charcoal. I ordered lettuce on the burger and it was completely wilted, not from the heat of the burger, it was just old lettuce. Let's move onto the fries. A good french fry should be crispy on the outside and soft on the inside. These were completely mushy and limp with little to no flavor. Now, the place itself. It is a fast food restaurant where you order at the counter and get a number. You pick your food up when your number is called. All of the food is served in to go bags even if you planned to eat in the dining room. Very cheap! This meal of a bacon cheeseburger, fries and a coke cost me over $12.00. That is WAY overpriced for a fast food restaurant that is too cheap to even provide a tray for you to use. For that money I can go to a sit-down restaurant and be served at my table. I would also get significantly better food. Overall, the food here was bad and overpriced. The dining room is spartan and cheap looking. I would definitely not go bakc. read more

The service is quick and friendly. The burgers are excellent with generous portions. The touch screen fountain machines are very cool. They also have free peanuts. The fries are on the soggy side but tasty. All ana all I like Five Guys and recommend it! read more

Went for the first time love the fresh cut fries and burgers were good was very surprised I def will go back and it was way better than red robin inside could use little decor but food great read more

I've been to this store before, but not in a while, and it was usually one of the better locations in Buffalo. I came in tonight and while it was ok, it was not as good as I have had before. The fries I got were not that great. I would say that the oil definitely needed to be changed. Gives the fries a stale taste with a darker tint as does not crisp them up as they should be. The burger was pretty decent, though I took that home to eat so that always gets a bit soggy quickly. A major point is the Coke Freestyle machine, but both of them that they have were out of approximately half or more of the combinations. It was quite busy for 7:30 at night, the staff were friendly, but I will consider maybe not coming at this time with these things lacking. read more

I love five guys burgers. There is just something about the quality of what you get here. Every time I come to this location the people are always very friendly. Unfortunately, my food order has been incorrectly made a couple of times but no big deal. This will always be a go to place for me. read more

First time ever at Five Guys today for lunch. I thought it was very good, although pricey. I had a cheesburger and my daughter had a cheese dog, and we shared the fries. The food was excellent, and the wait staff was very friendly and knew the menu down pat, the guy who was working the counter even came out to the floor and asked us how everything was, and even offered to refill my drink, obviously not your average fast food restaurant. That being said, it was a little on the pricey side about $20 for the 2 of us, but not much more than a national chain drive thru, and the quality made up for it. read more

What have they done to their burgers!!! They smash them super flat!! Gone are the juicy burgers I am so disappointment, I will never go back to 5 Guys again.. I was there on 6.16.2017 around 2 pm.. The cook was smashing them so flat they had one side. They are disgusting. read more

Bar none the best fast food burger around. The epic portions of French fries given is amazing as well. Every time I have a special order for my burger 'because I'm a picky moron' it's ALWAYS made correctly. Price? Eh could be a little better , but then again a Big Mac is what $4 now?? read more

This is a new place in the are but they seem to be having some trouble getting started in hamburg, but so far it seems over-priced for what is essentially fast food. Did not have a good experience and the girl that took my order had a huge attitude. read more

We just finished a nice juicy burger at 5 guys and if you haven't been i recommended you try it. We also ordered fries and they were hot and fresh and very tasty. They're made with peanut oil is what makes them so good i think. One order was plenty enough for 3 of us to share. read more

The burgers literally melt in your mouth. I find my self now craving more Five Guys! Love their fresh cut fries and all the selections for toppings on your Burger. I will agree it is a bit pricey and I'm not usually a fan of chain restaurants. The thing that really won me over was the cool pop dispenser. I can't lie, I'm a huge fan of Five Guys! read more