Avoid this "cleaning" company at all costs. I hired them to do a move out cleaning service and gave them very specific instructions on what needed to be focused on. They failed on every bit of the job and I am having to clean the home after paying them to pretty much come in here and get some rags dirty and dance around with the vacuum. They are an amateur company that is far from professional... seemed like they were all just family members that were here to do half a job to make a buck.
To start, they were expected to clean light fixtures and showed up without the tools to do it (e.g., a ladder). They then told me to go buy one for them and that I didn't tell them they needed a ladder. I don't know about others but when I hire someone to do a job, I don't take inventory of their tools and how they get the job done. I mentioned since they were unprepared they should reschedule, and they were demanding a $75 cancellation fee for their own incompetence.
When they said the job was done, literally nothing on the list I had provided them was complete. There was still dust and pet hair in the corners of rooms, light fixtures all still had dust on them, no walls were wiped, cabinets still had food on it, blinds were still dirty, closet shelves still had food crumbs and pet hair and what not... most people would say "oh we missed all that, let us finish the job". These people ? Looked me right in the eyes and said "we can't clean everything, were charging fairly for what we've done, we have another house to get to, we cleaned everything". All as I'm just running my fingers through random places and coming up with hair and things they missed. I literally had to grab a rag and SHOW them how to clean walls and cabinets. Everything they said that wouldn't come off? Came off when I did it.. absolutely absurd considering they had one job - to clean. And here I am having to teach them how.
I refused to pay until the job was completed and I spent the next 45 minutes pointing out the things they missed. Silvia threatened to call the labor board on me as if they were here as my employees, when I paid a company to provide a service that was not provided. She flat out said "they don't clean everything". So if you want a cleaning company that doesn't clean everything, apparently this is the one... if you want a cleaning company that cleans, you need to go somewhere else.
Some of the things finally got done after I pointed it out... some I just didn't have the time to babysit them on. I finally had it with them and just paid them to get out of my house. I am now cleaning the blinds and wiping walls and cleaning light fixtures myself in order to finish the job I hired them for. OH, and btw? They broke the wand to control my blinds on the way out.
Save your self the headaches and go with someone else. Total waste of time and money. read more