I have used Lucy's Cleaning Services several times for regular cleaning and I'm always happy with the results. I live in a one-bedroom condominium and I always feel that they are thorough and conscientious during their appointment. Lucy is friendly and easy to communicate with, and I feel like I can rely on her in arranging appointments as needed. I definitely recommend them. read more

We have used Lucy's services several times and every time we're nothing but impressed with the professional and thorough job the company has done. The crew shows up on time and has been consistently meticulous about what needs to be cleaned. Happy to rely upon Lucy's - they go the extra step, for sure! read more

The house needed deep cleanings and Lucy and her staff did a great job. There were some miscommunications but Lucy solved well. Will use her again. read more

Reina and her the team did a terrific job cleaning our rental after our tenant moved out. There was a lot of mold and grime in the bathroom and they were able to get all of them out in such short amount of time. They went above and beyond and cleaned the rest of the apartment. We are very satisfied and we highly recommend. read more

Lucy's Cleaning Services - After - Home Cleaning Near Me - El Sobrante, California

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Was just ok. Lucy was great to communicate with but staff was more difficult to communicate with.

We used Lucy's services to clean our house after our lease was over. They did a great job and were very timely and polite! The job took longer than they had originally estimated, but they were up front about the costs and gave us a good deal. We will use them again in the future! read more

These people are thieves. Do Not Use Them!!!!!! Booked an appointment, sent 5 emails and multiple calls and texts immediately to change the date. Absolutely no response!!!!! The cleaners showed up on the wrong day, pounding on my door and then staring in my window. CREEPY!!!!!!!!! No refund. Worst customer service ever. Really insulting and rude read more

Highly recommend. These are the first cleaners we have used who have been thorough and reliable. Excellent communication too.

Excellent Service! If you have not tried Lucy's Cleaning Services, STOP what you are doing and call them right now! They are so thorough and thoughtful. Easy to make an appointment and have responded to emergencies for me (like, unexpected company) every time. I use them for 3 different properties. They "get" the "details" and dig deep. They show up as scheduled (usually a 1 hour window). I highly recommend this Company! read more

We've been really happy with Lucy's team! They're always easy to work with, incredibly meticulous, and trustworthy. Communication is fast and clear, which makes everything run smoothly. As long as you're aligned on the scope of work ahead of time, you're in great hands. We highly recommend them! read more

Very thorough clean for a move-out on short notice - the two cleaners were very polite and efficient, and our apartment was spotless after. Would definitely use again. read more

Lucy's Cleaning Service did an amazing deep clean job on a unit that was left beyond filthy by a tenant. I could not believe what a difference they made. And they were able to do it on short notice! If you need a quality deep cleaning or just regular cleaning, call Lucy's Cleaning Services! read more

They were punctual and made effective use of their time here . 2 workers/2 hours. Courteous and pleasant to work with.

They were available for next day service and they had great attention to detail during the cleaning and did a very thorough job!

Lucy's is great! Always has openings and does great efficient and well done work. The price is very reasonable and they have different prices for different time frames. Great for college apartments! read more

I've used Lucy's cleaning services for almost a year now for our 1500 sqft house (monthly). Lucy's team typically does a decent job and is available with a week's notice. Their pricing started rather high given the standard cleaning work they do, but we were looking for a reliable and consistent cleaning service to work with so had no problem paying the hourly rate + generous tips for every visit. WHAT CHANGED: After our most recently cleaning, we were handed the visit summary and noticed that the rate per person, per hour was increased by $11.50 without any kind of heads up (our last cleaning was less than a month earlier). This means the new rate is $59 per hour per person (you are required to have two people for every visit). I'm sorry, but as a working professional, I CANNOT justify paying my cleaning service a rate that is equivalent to an annual salary of more than $120k per year. That coupled with the complete lack of transparency in the price change (only shared AFTER the work was completed) is totally unacceptable. I called Lucy to ask where the price increase was coming from and was told this is the new price for new customers. Again, I have been using her service monthly for almost a year now. She offered to return the difference between the price we paid less than a month ago and what we were charged today and offered discounted pricing going forward, but I just can't accept this. We're now actively looking for a new cleaning service. read more

I've been using Lucy's Cleaning Service for many years. They are reliable, punctual and professional. My house always looks and smells great after they come. The little touches like folding the towels and wiping out the waste baskets makes all the difference. I highly recommend them! read more

Lucy's Cleaning Services - Home Cleaning Near Me - El Sobrante, California

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This is an addition to my original review which is further down. For the very first appointment it was amazing great communication and excellent and scheduling services but the follow up afterwards is bad I've tried over the past month and a half to schedule with a maintenance cleaning and haven't had any luck it's been always a let me check and get back to you message and never a follow up and every time I check in I get completely ignored not sure what happen but I just gave up and hire a new company to come and clean I guess there only looking for new clients and not long term ones very bad on there part Lucy and her team are awesome and amazing detailed they did a super job at cleaning they had shoe covers on the whole time and face mask which is great appreciated they always checked about the smells which I'm ok with I'm definitely using them for my maintenance cleaning. read more

We had Lucy's help back in 2014 when we had to move on fairly short notice and I needed help. The 2 ladies that came were great and did far more than I had asked for and far more than I ever expected. This past September (2016) I needed help to clean before my brother came to visit and I called Lucy again. She sent 2 young ladies and they did a great job once again. The accomplished a lot in 1-1/2 hours and were a real God send for me. If you ever need regular help, moving in or out, and just periodic help, I hope you will give Lucy's cleaning Services a try. It is my opinion that you will be pleased. read more

So.... My cleaners did show up an hour late, however, in my mind, they took extra good care of the house before mine and that means they will do a thorough and amazing job with my home. I'm not going to complain there. If you're planning on writing a review based on timeliness with a cleaning service, don't hire a cleaning service. My house is SPARKLING! I honestly didn't even know how dirty it was until I came out mid-way and saw all of the grossness. The two ladies did such a great job, my bf and I both walked in to a brand new apartment. I am very happy with their cleaning skills. The reason for 4 stars instead of 5? They did break something of mine that was sentimental. I would have possibly been able to fix it had they left all of the pieces. I was not thrilled about that. I paid in cash and had expected some sort of invoice left somewhere stating I paid and what they did, etc. I was told over the phone that I would receive a 10% discount because it was my first service, but was asked to pay full price, which I did. Will I use the service again? Yes, but not if something gets broken and there is no communication or pieces of it to try to put together. read more

I needed a deep cleaning for moving out of my apartment and they responded very fast, able to schedule in less than a week! They also were willing to spot clean right before inspection so we could avoid getting overcharged by our landlord. Very friendly and efficient for the time given. The only con was that they originally agreed to arrive at 8am and ended up arriving later so they started 1.5 hours late, delaying our move out inspection. read more

Oh my God, please pick another company tire. This company was hired by me to do a deep clean of all surfaces after a house. Fire occurred. I hired them to deep clean everything and wipe everything down that was covered in fire extinguisher dust. Not only does this company not listen to what they're asked to do, but they can't be trusted if they're not being watched. I asked them to take everything out of the cupboards in the kitchen if it was dirty, wash it, if it was dusty, rinse it and let it air dry. I also asked them to clean the cabinets so that they were no longer covered and fire extinguisher dust. I also gave specific instructions that any wooden kitchen plates, holes, spoons, etc., to leave them for me to clean as they need to be washed a specific way. So naturally this company put all wooden things in the dishwasher and started the dishwasher. Along with this, they broken and ruined a new glass that I had just bought, I'm not really sure how they were able to accomplish that. I had to go back many times and ask them to do things again, that they supposedly cleaned. When I was in my Tupperware cabinet, I lifted up Tupperware to see an obvious clean spot of where the Tupperware has just been sitting, and the rest of the cabinet was left dirty and dusty. Even when I asked them to their face why didn't you clean this? They said oh yes, I did. This was such lazy work. Majority of the areas that they cleaned. I had to go back and redo it. I was also very clear not to enter my bedroom and start cleaning my bedroom, I was also very clear to leave piles of laundry on the floor as they're covered and dust from the fire, so again naturally the cleaning lady picks them up and puts them on my mattress. You've got to be kidding me. She then entered my bedroom and started cleaning. When I just told her not to. They started vacuuming. When I had told them not to. I couldn't have been more clear on the reasoning that they were higher. I was also very clear with the person on the phone when I scheduled for this cleaning, what they were hired for. To end the awful experience of being lied to, thinks not being clean properly, having to babysit these cleaners, I discovered that they threw away $200 worth of gift cards. How this happened I don't understand. Maybe 20 years ago when gift cards were a new thing could this be a common mistake. But this was simply ignorance and not caring about what they were doing, what they were touching, and the home that they were working in. I've never experienced a cleaner show such a little care for their customers. I also had to adore being argued with when I said your cleaners had the gift cards in their hand. What did they do with them after that, I had to deal with the manager, lying to me and saying that didn't happen, what I saw wasn't real, it was awful and completely unprofessional. I then had to take more time out of my life, for the cleaners to show back up and decide to go dumpster diving for the gift cards. This was awful. This company was hired to help Out after this fire, and I was considering hiring them again to do more cleaning in the house. I would've paid them whatever they asked, I would've worked with their schedule, and yet this is what they gave me in return. I could've done the cleaning myself, the proper way, this company was a waste of time, not trustworthy, and a huge waste of money. read more

Our family had used Lucy's Cleaning Services once before, and they were our first choice when we had an "extreme" cleaning need recently. Our in-law unit was impossible to navigate when they arrived, and I was worried it would take several days for them to get through all of the trash and recycling, let alone organization. I can't believe how much two people were able to get done, and all in less than 5 hours! They have been great to work with, and we will definitely be calling them again for any future cleaning needs! read more

Excellent! Our go-to cleaning service when we need a deep clean. They are amazing. Always do a great job and our house ends up sparkly and shiny! We have three kids and full-time jobs so it's hard to keep the house as clean as we would like it. We can rely on Lucy's Cleaning Service to get our house ready for last minute guests. They are friendly and reliable - FIVE STARS! read more

We hired Lucy's service for a move-out clean of our apartment (about 1400 sq. ft. of almost completely empty apartment except for one couch and a table). They quoted 45 an hour per person and said two people in about 1.5 hours should be plenty. They then said the estimated cost would be $135-$200. We arranged for them to come the day of our move out and when they arrived they said it would actually be 5+ hours (it took six hours) and we had to pay $540 bucks which is about 3x what they had originally quoted. But since we had no choice and were leaving the next day we were forced to oblige. The cleaners who came were very friendly and sweet and did a decent job (I'd say 4/5 stars on quality of the cleaning). But overall we felt fleeced by the whole process. I really cant imagine how sweeping and mopping an empty apartment and cleaning the fridge and oven took 12 person-hours and could cost over half a thousand dollars. Would not recommend this service as good bang for your buck. Decent cleaning at a very, very steep price read more

Lucy's is the best!!! Lucy's had been cleaning our home for over a year now and we love their services. I am always amazed by their quality and efficiency. Very reasonable pricing and scheduling has always been easy. We will happily continue to use their services and I cannot recommend them them highly enough. read more

Great job by the team. They were very swift and very thorough. We got our move out cleaning done within 3 hours. The communication with Lucy all throughout the scheduling was very smooth and Lucy is very responsive. Would definitely recommend. read more

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The service I received was stellar. Lucy arranged for her ladies to come and they were very prompt. We requested a move out cleaning for our 3 bedroom, 2 1 1/2 bathroom townhome. Everything was was spotless! No complaints and the price was very reasonable and they evaluated the cleaning needed! I definitely recommended their services to anyone and if needed I will use use them again as well! read more

Lucy's Cleaning Services - Kitchen - Home Cleaning Near Me - El Sobrante, California

I've been calling Lucy's Cleaning Services for several years now. They almost always come on the same day and they do a fantastic job with my 3BR house! Their prices are reasonable and the staff is friendly and professional. Lucy is always super responsive via text. Can't recommend them highly enough! read more

Lucy's crew came into my boyfriends place to do a deep cleaning since he is not the cleanest person in the world and they did a good job. He is satisfied enough that they will come back and do a regular scheduled cleaning so his place can stay spiffy. read more

Lucy's team did my condo 2 bd and 2 baths. They did a very good job. Most of the area is clean without dust. My area is close to the mountain and once we open the window all the pollen and dist were in the house. Thank you Lucy's team, I will definitely call for service again. read more

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I had Lucy's team do a deep clean on our apartment before the birth of our daughter back in September. I had a few items that I asked them to clean specifically and they were able to do it no problem. They did an excellent job overall and were careful to not cause any damage. Communication was great before and after, I received a text letting me know they were finished with everything. Would definitely recommend. read more

I had never used a house cleaning service before but was excited not to have to clean the house myself before our dinner party after being sick for months. My house is 1000 sq feet, and I told Lucy I would take care of the bedrooms, which left about 600 sq ft for them to clean for a few hundred dollars. Was happy to pay and tipped each woman 20 bucks. I asked for a DEEP CLEANING on the phone. I worked in my home office while they were here, trusting they could do a good job. When they said they were done, I just paid them and off they went. HUGE MISTAKE. I kept hearing the toilet flush and thought wow, they are cleaning the heck out of that john, but no, it turned out they had no buckets and were mopping all my floors with toilet water, which had funky smelling bleach tablets in the tank. They totally ignored the outdoor laundry sink with buckets underneath and used my tub (ew ew ew) and john for the mops. So all of my oak floors were washed with toilet bleach. My kitchen floor was not scrubbed (nothing was scrubbed), just lightly swirled the dirt around with toilet water using a well worn sponge mop. One woman left a wet, filthy rag on a mahogany side table. They ignored my request for them to use my green cleaning products. Nothing around the house seemed clean, in fact it seemed just as dirty (see pictures from my email to Lucy) but now smelled like toilet bleach tabs and funky smelling cleaning solutions and the finish on my table and possibly my floors were ruined. Dust strings still hung in the hallway, they cleaned the top of nothing (fridge, bathroom mirror, doorways, pictures, lights, etc.) The pictures and mirrors had cloudy streaks, walls and door jams were not cleaned, bathroom hardware and lights were not cleaned, The next morning, I scrubbed the still filthy floors and walls for an hour before I finally worked up the nerve to call Lucy and ask for some help. She insisted on sending the same incompetent women, she said they were in training and needed to learn. I disagreed with being their training lesson but she sent them anyway. They did another crap job. So, uh, no. read more

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We had family visiting on short notice and needed the house cleaned thoroughly on a federal holiday. Lucy was extremely helpful and flexible and got us a two-person crew on the day we needed it. They worked very efficiently and fast (3.5 hours for a 6-bedroom/3-bath house), using their own products, and with excellent results. Everything was left super clean and the house had that fresh "clean" smell. As a special touch, towels and toilet paper rolls in the bathrooms were arranged decoratively, like at an upscale hotel (see pictures). The price was very reasonable (based on comparison shopping on Yelp and Angi). We couldn't be happier. read more

Lucy's Cleaning Services - Towels tied decoratively - Home Cleaning Near Me - El Sobrante, California

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Lucy's team of cleaners are extremely detail oriented. The apartment gets cleaned spotless and I'm very pleased with how well they accomplish all of my requests. Especially how well they dust and tend to everything so meticulously as they do. I fully recommend Lucy's Cleaning Services!! read more

I have been using Lucy for years. Her staff is kind and courteous and Covid safe. I recommend her for any type of service you have her prices are reasonable and the results are wonderful just look at my sparkling bathroom. Sometimes I'm amazed at how clean they get all of my white surfaces. I usually get them to deep clean my kitchen and bathrooms before the holidays and then again in the spring. But Lucy is the only service I call! read more

Lucy's Cleaning Services - Bathroom - Home Cleaning Near Me - El Sobrante, California

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I've used Lucy's Cleaning Service for over a year now and have been very satisfied every single time for my house. I even looked to use their service for my second house, but it was outside their service area. I look forward to continue using their services moving forward. They are reliable, professional, and good. read more

Lucy's crew of two cleaners was scheduled for 11:30-12:00. They arrived around 12:10 and started working at 12:15. The two ladies are very nice but do not speak English. Most of the communication goes through Lucyvaine via text. The initial quote I received was around $180-$240. The final ended up being closer to $480. They did a good job. However, I want to call out that the house was completely empty. read more

Lucy's Cleaning Services - Initial quote of the work. - Home Cleaning Near Me - El Sobrante, California

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I was able to book a cleaning for the next day! They were super responsive during the booking, and communicative during the cleaning. Everything is clean! Thank you! read more

I don't enjoy writing a negative review, particularly for a small business, but I've given Lucy many opportunities to correct these issues and the latest incident has proven to be too much. In summary: Lucy does not communicate well with regular customers. She doesn't check in to see how things are going and will not communicate schedule changes to her customers or her crew. Secondly, her crew (particularly Reina and Julia) work fast and scratch and break things. When confronted with evidence of breaking something, they will lie to Lucy and she will believe them. The details: Lucy is great on an initial visit and will return your call promptly but if you are a continuing customer do not expect to hear from her. Her crew has told me that other customers have this problem too. I've used Lucy's service on and off for about 4 years for weekly and then bi-weekly cleaning. I stopped using her about 2 years ago when cleaners would show up even though I cancelled an appointment or when they wouldn't show up to a rescheduled appointment. Clearly, she wasn't communicating schedule changes to her team. I decided to give her team a try again because I liked that its always the same cleaners and they do a thorough job albeit with problems. However, after another year of scheduling and communication problems, I've decided no more. Worst of all, lately my husband and I started noticing that dishes and breakable items would go missing. We wouldn't always notice right away so we couldn't necessarily prove that Reina and Julia (our regular cleaners) were breaking things and not telling us. To avoid more things going missing, we started hiding or cleaning things we didn't want them to break. We would also spend hours before they would arrive clearing off tables, floors and generally making it easier for them to do their jobs. We also tipped well gave Christmas bonuses, which I now regret. Finally, we would find scratches on our floors and nicks on our furniture. We were willing to overlook many things because we valued having a clean house and we simply couldn't do it ourselves given our high demand jobs. Most recently, we scheduled a deep cleaning and left the house to ensure proper social distancing. We came home a few minutes before Reina and Julia left. Reina waved and said goodbye and nothing else, taking a very generous tip with her. Later that evening my husband was going to pour me a glass of wine but he couldn't find the wine glass that he had hand washed before the cleaners arrived and had set aside on the counter. As I suspected, I found the wine glass in the trash buried under some bags and other garbage. I contacted Lucy who contacted Reina and Julia. I sent Lucy a picture of the broken wine glass I found in the trash. Reina and Julia denied it and Lucy's response was "they told me they didn't do it and I don't know what to say." So, if you want cleaners that are reliable and that you can trust, don't hire Lucy and certainly don't use Reina or Julia. If they are willing to lie about a simple thing such as breaking a glass what else are they lying about and how can I trust them in my home? read more

Lucy's Cleaning Services - Wine glass found in the trash that they denied breaking. - Home Cleaning Near Me - El Sobrante, California