Wow, what a disappointing experience. I use to come here all the time when we lived closer. Stopped here for lunch today with my wife and in-laws. The wait staff was very nice, and the place still very well kept but all the food was gross. The rolls they brought out where a little on the stale side for starters. That should have been a red flag. They were still serving brunch so I ordered the prime rib hash and smoked bacon. The bacon was really the only thing that was edible. The hash was tasteless, and the small pieces of over cooked prime rib were rubbery and void of taste. My wife ordered the pulled pork sandwich. It was smothered in a gross buffalo sauce. No where in the description did it state it was going to be spicy. It was just an odd combo. She didn't even really eat it, I felt bad. My father in law got the same sandwich as my wife and was equally disappointed. I'm not even sure what my mother in law ordered but she didn't say anything which means it was nothing special. Very sad to see this place serve such poor quality food. Not sure if this is the norm, but I won't travel to come back. read more

Disappointed. My wife and I used to love it here. Still enjoy the atmosphere. But they have dropped the ball on our last three visits regarding the food. Apps were good, salads were good, deserts were good, service was good. But my $38.00 bone in rib eye was barely edible. This should have been a treat but is was terrible. It was difficult to cut it with a steak knife. I had a hard time chewing it. It seemed to be cooked to the correct temp but was a terrible quality cut of beef. I give up on Maxes Tavern. We are going to find a new favorite restaurant. read more

Ordered the Ribeye, and got a Prime Rib. Sent it back (and you know never to do that). Manager came over and said "the Chef said 4 minutes", then our Waiter came by and said "3 minutes". Guess what 9 minutes it came out, every one at my table had finished. I said I don't want it. We are done. She comes with the Bill and guess what, they wanted to charge me the $43.00 for the Ribeye I never got. Was that a mistake? I don't think so. The bill was over $200.00 for my Niece who was up from Florida. Worst night ever. read more

Just okay. I find it pricey for the amount of food you get. Food prep and presentation is nothing special. Entrees typically $28+ with one side. Salads and desserts are $8+. I had fish which was the size of my palm which was just grilled with side of 7 stalks of asparagus. I'm a light eater and I was still hungry when finished. A person in our party ordered the smaller cut of prime rib $28 well done. It came cooked medium. Sent it back. Took about 15 minutes and we were all done with our meals. Gave him back same piece of meat swimming in juice which ended up slashing all over his shirt. How hard is it to get well-done cooked right? Spoiled the ambiance of the the meal experience. Service and drinks were good. Disappointed and will not hurry back. read more

Their services differ depending on whose the customers. We were waited and waited till another waitress took our orders. Food are not impress at all. Chef wrongly used those scallions and Chinese Bai Choy in my plate. If you don't know the purpose of using these ingredients, pls don't use them. Needed new chef and better service training. Overall not worth the pricey check. read more

Love this place! I am never disappointed with the food or service. Servers are always friendly and knowledgeable. The tuna tacos are incredible! read more

Loved the food...tuna tacos especially delicious. The cocktail was absolutely on point and customer services was not disappointing! Would definitely come back read more

Very nice atmosphere. The wait staff was very friendly and helpful. The food was great for the price and the bread was a great starter. Would most definitely go back!! read more

Great dinner. The prime rib was perfect. The service was good. It was a pleasant atmosphere.

lunch recently, really liked this place, sort of rich looking with reds and wood, we ate at the bar , they have an interesting selection of drinks and a local mostly beer selection, calamari was great, pib burger ( not pork but beef with pulled pork great as was the salmon....service was attentive and pleasant.....great place read more

My husband and I had lunch here, and I can truly say it was amazing, Tommy and Richard were very hospitable. I will def be returning

I must say that I was a bit disappointed. I have long adored Max-a-Mia's in Avon, CT as well as the Trumbull Kitchen and Max's Oysters. This place is a few notches below as it related to the quality provided in conjuction with value. We found the entrees a bit pricey given the portions.....definitely taking advantage if the tourist destination. I'll stick with some of faves from this restaurant group. You may end up rating this place higher if you haven't visited some of the other locations. Granted it was graduation weekend, but an 1.5 hour wait seemed a bit much, so we ate at the bar - first come first serve. read more

Went in for Mother's Day brunch with a group of 9, we were seated immediately with a reservation. The food was delicious and the waitstaff very friendly and personable. The Bloody Mary bar left something to be desired, and we waited a while for the check at the end but I guess that's to be expected on Mother's Day. I would come back again on a less crowded day. read more

Great food, people, and service. Love this restaurant!!! The chopped salad is one of my favorites!

Service was excellent. Very attentive. The food was superb. I had the blackened swordfish and it was one of the best I have had. It was cooked perfectly. Great atmosphere. read more

Had an excellent dinner the other night. Had a blackened scallop and steak combo dinner. The scallops were well seasoned and awesome. The steak accompaniment was very good too. We had the tuna taco appetizer which was excellent as well. Very happy with the whole meal. read more

So disappointed. This used to be my favorite restaurant. Would go for the tuna taco that never failed to make my mouth water. Would brings friends to introduce them to the deliciousness. New chef. New tuna taco. Bland. I have no reason to go there now. I can get a steak anywhere. Whole new menu. Not a fan. Bring back the good tuna taco. read more

Gone downhill since changing chef(s). Have given it a few random tries over the past few months. Favorite kale salad is half it's size. Yummy creamed spinach yummy no more. Not sure what changed in the recipe but something sure did. Avocado toast was guacamole on a piece of bread and way too heavy on the red onion. Even the bread basket stinks. Raw bar shrimp are small overcooked rubber balls certainly not justifying its per shrimp cost. Manager offered oysters to make amends - which we don't eat so I guess that was our 1 and done offering. Nothing taken off the check, an offer of dessert, glass of wine. I gave it a star bc my hanger steak was delicious and cooked near perfect. Our last visit was our last visit leaving a bad taste in our mouths - literally and figuratively. Sad - we used to love this place. read more

We have been to this restaurant multiple times, and it has always been a positive experience. This past time, the restaurant was busy and all of the regular tables were booked. We were seated in the bar area, which was my first time sitting in the bar area. Eric, our waiter, made our dining experience exceptional. The food was delicious. Even though the restaurant was busy, we were not rushed. I will definitely come back and sit in the bar area again. read more

I recently visited this restaurant to have dinner with my family as my son graduated from college that day. I made a reservation well in advance, and when I arrived, my table was not ready. When we were seated, we waited an hour and forty-five minutes, and still had not received our food. This is the most inconsistent restaurant I have ever been to. My waitress seemed overwhelmed, and the staff was unprepared. I am not the kind of person who leaves bad feedback, but this was a horrible experience. Save your money and go somewhere else ! Really insulted no one called to apologize. Completely ruined my sons evening. Sorry Max staff, but you guys really blew it on this one. Will never go back again. read more

The food quality ranges from decent to solid. With there being a small selection of decent restaurants in the western mass area, Max's Tavern is always a good choice. If this was in a major metropolitan area, however, I don't think I'd give it four stars--it'd just be a close to average restaurant. This place has a pretty large wine list and an American menu with all the traditional staples: steak, shellfish, raw bar items, pasta. Nice, relaxed decor and a small outdoor patio. Good for both lunch and dinner! read more

I went to Max Tavern with my husband, our two friends, and they're daughter on Sunday night. It was nice and quiet at around 5:00 p.m. The food was good as usual, but the bread did take a bit long to come out, and our waiter was not very attentive for such a slow night. I had the shrimp pasta, which I would highly recommend. Max restaurants almost never disappoint, and this is no exception. read more

Service is extremely slow and arrogant however the hangar steak was excellent. Food a five star service a two stars. And it's true your punishment for ordering tap water is warm water no ice. read more

My review only covers today, Mother's Day 2019. Had an 11:30 reservation and did not get our food until 1:20 pm. Waitress was apologetic but management was defensive. Didn't seem to think a one hour and 45 minute wait for pancakes and French toast was too long. She said they were "busy " today. She stopped back at our table a second time and said we would get our food soon, again unapologetic. Still defensive. When meals finally arrived, one serving of pancakes was twice as large as the other and bacon was practically raw. Our waitress seemed appalled by the situation. My daughter who had made the arrangements, was so upset she could not eat. Management showed up again and finally acknowledged they were at fault and comped our meal. Too little too late. Very upsetting situation. read more

Had the great pleasure of having dinner with a friend here April 13 2018 and having Brian L as our server. Brian knows his wines and made great recommendations. He also was very attentive, listened to our likes before making suggestions from the menu. The pistachio crusted haddock was excellent. Wedge salad cold and delicious. Brian L and server trainee extraordinaire Serena brought a card signed by the staff along with a delicious chocolate dessert with a candle to celebrate my friends birthday. The excellent service and delicious food and warm comfy atmosphere made it an excellent evening. read more

This is my first visit & the steak was "wickedly delicious" as stated by my server Kyle! From beginning to end the food & service was amazing. read more

Busy Friday night dinner out with an old friend. Food--my ribeye steak was slightly over-salted but melted in the mouth. Shared mussels/chorizo and the tuna taco apps--both were fantastic. Wine list was OK. Proximity to the NOISY bar made conversation tough--and after 32 years if friendship, we talk a LOT!! Waiter (Derek) was attentive but couldn't BS about a bottle of Crozes Hermitage. (If you don't know, say so!) Would definitely go back for another meal--food was well worth it! read more

Outstanding Happy Hour! Thursdays are dollar oyster night and it is totally worth going. The Friday Fish Taco specials are very good. I have gone here more frequently for raw food than the steaks and cooked food and I have never been disappointed. The beer selection is average with rotating seasonal specialties on draft Waitstaff is attentive and accommodating. The prices are a little high. Like most other establishments in the Hall of Fame, it can get crowded quick. The crowd is generally older and not rambunctious, but it can be tough to get a seat at the bar later in the evening. read more

Best, staff, food, ambience. All restaurants should be this perfect. The Chief Sagamore Oysters are the best you'll ever eat. Take this from an oyster expert. read more

I thought I picked one of the best steakhouses in town for our first date night after the baby was born. I was wrong. Let's start with the service - The only good part was that we were out the door in less than an hour which gave us time to get some ice cream from next door and catch a movie. Apart from that, The waiter looked less than interested in serving us or making sure that we enjoyed our meal. He didn't even ask if the steak was cooked to my liking. He never brought the bread out. Did not ask if I needed sugar with my iced tea and did not even bring it out. I finally spotted him at the end of my meal and was short of raising my hand or screaming "excuse me" to get his attention when we finally made eye contact. That is when I got sugar for my tea. Our appetizer plates were not cleared when our main course was brought out. They actually sat on our table along with the serving platter until the end of our meal. We pretty much did not see our server from the minute he put the food down till I flagged him for sugar. We still tipped him 20% giving him the benefit of doubt that he may be having a bad night. Now the food - there was no bread so can't comment on that. We ordered calamari for appetizer. It was decent. I ordered an Oscar filet mignon. The steak itself was cooked ok. However, the mashed potato was cold and runny. The asparagus was soggy and limp. And I could hardly taste the crab cake. Bernaise sauce was not anything to write home about either. I could have just ordered the steak without the extra stuff and been happier with a cheaper meal. (The mashed potato would have still thrown me off though). My husband ordered the half roasted chicken. Again the chicken itself was awesome. However, everything else on the plate (including the sauce) was cold and a disappointment. At this point, I just figured that I would not be wowed by the dessert either so we decided to hop over to Cold Stone next door which actually made my night. read more

I have been here a couple dozen times. The food is always delicious. I always get there crab cakes. YUM. I have also attended several private events here and the food was always superb. I would have given five stars but at one of the private events the service was not good. Every other time everything was great. Maybe they were short staffed that night. read more

My first visit to max's tavern was this past Easter Sunday. I took my family for brunch and I was surprised! I knew Max's had a reputation of being a nice place to dine, but they went above and beyond for the holiday. There was a candy table for the kids, (they even encouraged us adults) AND a bloody mary table. Our waitress, Stephanie was really pleasant and helpful with suggestions. We all got eggs benedict and the bloody mary was really good. Food took a bit long, but I guess that's to be expected in a packed house! Good overall experience, and we'll definitely be back. read more

Solid restaurant. Not awesome food but predictable and good. Rich dark wood and dark red leatherette seating. Good for business dinners but it lacks a power table. For the area, they think they are the best, and although no compliment, probably are. If a new exciting spot is packed, I'd go here as a great back-up. read more

In town for a horse show and unable to get a resie at Lattitude in West Springfield, I reluctantly went to Max's for dinner after reading the reviews on Yelp. Needed a reservation around 6 pm on a Saturday and they only had 5:15 available so I took it. I arrived a bit earlier than the rest of my party so I took the seat at the bar and ordered a glass of wine. Max's has a pretty good list of wines by the glass. The bartender (didn't get her name, never do) was friendly, prompt and efficient. There were groups of guys at the bar, all of whom seemed to be regulars, all enjoying light banter with the bartender. So far so good. My party arrived about 15 minutes late but we were seated right away. The dining room was virtually empty...so why only the 5:15 available resie on Open Table?!? Despite others experiences, our waitress was friendly, knew her specials, was able to answer our questions and waited on us expertly. Overall, I would give them an A for service. On to the food: I split the mushroom and garlic flatbread. Wasn't my thing. The garlic paste under the cheese was just too much for me. It overpowered the whole thing. I had the scallops with risotto for my entree. The risotto is green as the puree some of the peas and add it to the risotto. I think the risotto would;ve tasted better without the pea puree. The scallops were tasty. One of my companions had the 12 oz steak au poivre and I had a bite...it was delicious. The steak was tender and flavorful and the au poivre was not overpowering. I dashed out without dessert to make my class in the show, but my companions ordered and enjoyed some sort of mudslide like martini drinks for dessert. The decor is generic steakhouse: red booths, dark wood. It seemed a bit dirty but maybe that was because there had clearly been a large party in the tables next to our booth (I suspect they get a lot of traffic from the Basketball Hall of Fame next door). Overall it was better than expected. I would go back. I mean, there really aren't that many options in downtown Springfield, are there? read more

Nice local spot for the dinner to impress. Excellent service, interesting and creative martini menu, extensive wine list. The staff is eager to please but, the smiles wear down as the evening progresses; early is best. The waitstaff know the menu and you can trust their recommendations, as the creative menu can seem overly complicated. The basic items are delicious. read more

Went here the other night with a friend for drinks and appetizers. It was a good experience, everything was delicious. They have a very creative martini list, and a wide selection of wine. We ordered the spinach artichoke dip and the chips it came with were very good. They were some type of unique home made pita chip. I ordered a flat bread and my friend ordered a salad. The flat brad that night was a pesto garlic flat bread and was super tasty. I want to go back for dinner someday. I would say make sure you make a reservation for dinner on a weekend. read more

Not impressed. Service was friendly and good (that's why 3 stars instead of 2) but food was so so. Seafood sampler was just ok. I ordered a ribeye rare and it was rare but the outside was charred black. So charred that it was crunchy. Totally ruined the steak. Tasted burnt. Only there for a quick business meeting. No need to go back. Maybe it was an off night. read more

Excellent service! Even better food! A little on the pricier side but everything was amazing!

Had a few drinks and appetizers everthing was delicious.. The bartender was very nice..

Go for happy hour all the time and is always delicious..tuna tacos and stewed mussels are two of the most tasty things I've eaten