Disappointed. I really really REALLY wanted to like this place. I've been pursuing my Italian Genealogy. The North End was booked and found a decent place to park. For a Saturday night downtown, Mast' was upbeat. When we came in, they seated us behind a chimney in a small table with really high chairs. Being a bigger guy I knew this would be uncomfortable, I asked for something low seating and was told the only thing she had seated six and she asked "if this was fine" to which my only response could be - "I don't really have a choice it seems". Service was horrible. The server, Brian I think was the only person working - there were a couple helpers with water but overall - awful. It took 20 minutes (not an exaggeration) to just take our drink order, another 8 minutes to bring two beers (despite the bar being slow and in eye shot) The highlight of this experience was my husbands beer a "Peroni" being served in a Peronj glass - I had a hard time just finding this beer at a liquor store so I was kinda excited - At other tables, the server went over the specials - he didn't bother with us - but we ordered what we wanted. They were pricey. $26 for the pasta dish I ordered - it was good and it's Boston. The food was decent. The bread came after the meal... not on purpose but because they forgot. We live less than 8 minutes away but I don't think I will ever be back. Go to the North End better food and more attentive service. Waiting on 18 minutes for the check.... I bet it will come one of these days and I'll leave a standard tip but I just hope this is an off day - or maybe they just forgot us because we are behind the chimney... Triste. read more

Had a reservation for 3 at 6pm on a Sunday, granted it was a holiday weekend. We showed up on time but were told our table wasn't ready, which was OK but we were made to wait in the doorway/landing area with others who had reservations but weren't being seated. Once we sat, no one came over for at least 20 mins. The table next to us who was getting service told the server we had been trying to get their attention for water, and she finally came by. We had had (plenty of) time to look at the menu and told her we were ready to order. She said "hold on a minute" and literally never came back. 30 minutes went by and everyone in the space was beside themselves with how bad the service was. Multiple tables left after not being approached. I've never seen anything like this! All of us dining have worked in the service industry and were truly astounded with the inefficiency and lack of awareness from the staff. We left and went to Teatro, which was AMAZING. No idea how Mast is in business. Go to Teatro or any other restaurant in Boston. read more

This is the most authentic Italian restaurant hidden in the The Theater district. If you are Italian you decide for yourself. I am and come here for Napolitana food! Mange! read more

Just had Easter Brunch today at MAST all I can say is OMG! Food was excellent. Can't wait to go back.

This is for the take out service at lunchtime. I have eaten here before (seated) and although the service is generally leisurely (read: slow), it's never been as bad as it was this time when I ordered ahead using the Eat24 option on Yelp. 55 minutes later and my pizza and calzone order is still not ready. Unreal. Do not order takeout from here through the app. read more

Never felt the need to yelp before, but our experience at Mast on Saturday 11/22 was quite poor. Our group of 5 arrived at 9pm for a 9:15 reservation , made on open-table. We thought the quasi late reservation would allow us to get right to a reserved table. The table wasn't ready so we went to the downstairs bar to have a drink. The bar area/floor was a huge puddle caused by something behind the bar that was leaking. Employees had thrown about 50 cloth napkins on the ground instead of using a mop. Not exactly 'classy' but not really a big deal either, other than creating less room to congregate. We were able to grab some seats on the couches near the bar. The bartender/waitress took our drink order after a few minutes of sitting ( we asked if we should order at the bar but were told someone would serve us). Someone in our group ordered a glass of Cabernet, but was told that they didn't have any. So they then ordered a Pinot. When the waitress delivered the drinks she handed the glass of wine to our party and said "Cabernet?". Sign of things to come. Tick tock tick tock. Seated at our table shortly before 10 (9:15 reservation). Menu looked great. We were excited to eat. We were also excited to order more drinks/wine as we finished our rounds downstairs before heading to the table. We sat at the table for about 15 minutes before our waiter came- we had to grab a manager walking by and ask for them to send our server over. No joke, the waiter says to us "would you guys like a drink while you wait?" (Ummmmmm we've been waiting pal). We also let him know that since we had been sitting there for a while we were ready to order the first course. In addition to ordering drinks and a bottle of wine, we ordered 4 apps for the table. Expecting the drinks to come fairly quickly, we sat in deep anticipation. We sat for a while. Apparently, there is a separate area where the wine is stored and it takes several people to get it and bring it upstairs. When the waiter presented the bottle, he gave us the wrong one- a cheaper one then we actually ordered (was he trying to give us a cheaper bottle and charge us for the more expensive one?) . We sent it back. Had to wait another couple minutes for the right bottle to get to the table. We had been sitting at the table for over a half hour before we received our drink order. At this time we ordered our entrees. Ongoing joke at the table at this point was whether or not we'd have dinner before Saturday turned into Sunday. We also discussed leaving at this point but at 1030 pm, what were our other dining options? Decided to ride it out. Apps arrived soon after. Not a huge deal but when they brought out the apps, and the entrees later, they didn't place them on the table, they just handed them to us. Like...here, take it. Apps were decent. Probably not as good in actuality due to the group being starving. Went online to try to look at the menu to remind me what we ordered, but there is no menu online. We finished the apps fairly quickly. They table was cleared and we waited for our entrees. And waited. And waited. And waited. Entrees came out, and for the most part, they were ok. Someone had gnocchi, someone had fish, someone had osso buco. Can't remember the 4th dish. But I had ordered a pizza, thinking earlier that this would be hard to mess up and might come out fairly quickly. The 4 entrees came out first and the pizza came out well later. Told the group to go ahead and eat. Pizza came and it was pathetic. I think it was just a digiorno pizza crust from the super market. Definitely pre made. No chance it was homemade dough. Thoroughly under cooked. I had one slice, one other member of our party had another, but over half the pie went untouched. Around this time a manager looking fellow walked by. He checked in on us and we politely made him aware of our experience thus far. Turns out he was one of the owners. He started off by explaining that they just started using open- table, but no one who worked at Mast actually knew how to use the reservation system, so that's why we were sat so much later then our reservation. Ok...I guess? He did apologize for the experience, said he'd comp us the second bottle of wine we had ordered, and would send us dessert on the house. Once he left the table we discussed if we even wanted the dessert. Tired and lazy, we stayed, anticipating grand cakes and tiramisu and gelato and cappuccinos and/or any other edible dessert. A few minutes later, the manager delivers one of those digiorno pizza crusts I previously described with Nutella spread over top of it. It was hilarious. It was also gross. Paid the bill- which after drinks/wine/4 apps/5 entrees was hefty. We left a little after midnight. A 3 hour dining experience that was expensive and miserable. When we walked out, the owner and chef were smoking butts. The sight of those two smoking right out the front door summed up the night read more

Horrible service! Didn't even provide plates with pizza - I had to get up and walk over to ask. Food ok but way not worth the painful wait for service. read more

Food was very bad. Mussels tasted very off (as in BAD), all items felt like they were made with sub par ingredients, and orders arrived out of sync and separately. I think we would've had better luck at a McDonald's. Stay away; this restaurant bills itself as fine Italian but is anything but. read more

My family and I had a bad experience here. All the food seemed either bland or poorly cooked. The kitchen seemed to be skimping really heavily on the actual flavorful ingredients in every course; we each ordered different salads and all of them came with almonds or some kind of nuts, and the nuts were good but there were literally 5 almonds in my whole salad. My dad ordered a pizza that was described as having ham and artichoke hearts but had extremely little of either. My mom ordered venison ravioli which desperately needed a little salt. My sister ordered mushroom papardelle which was undercooked and shockingly bland considering how flavorful a good mushroom dish can be. I ordered the ortolano pizza, which had no flavor whatsoever except for the little bit that the mushrooms added. I was expecting a red pizza and was disappointed when it arrived and was white - the menu could have been more clear in that respect too. The service was friendly, but I would not go back for such decidedly mediocre food at a fairly high price. read more

Disappointing. Food took forever to come out. My fish was super salty. My friends dish was completely lacking flavor. Was excited to have Italian food as I grew up in a very Italian town but this was weak. Brian our server was very nice. I would not come here if I were you. read more

What a disappointment. We were down in Boston for a show and we settled upon Mast for dinner after walking around. We only waited 10 minutes for a table which was nice. That was pretty much the only nice thing. We ordered a pizza and a medium rare burger. They were both $16 and were worth about $10. The pizza was just ok. The pizza had no integrity and was very limp. The crust was nothing special. I've made better crust at home. The pizza came out first, which was fine because we were splitting both meals. The medium rare burger took 25 minutes. The peppers on it seemed to come from a can. If they didn't come from a can, Mast needs a new supplier because they were not good. Not surprisingly the burger was over cooked. We only get down to Boston every couple of months so it's really disappointing to spend almost $70 for a meal we could get for $50 in Manchester where we live. And it would taste better. read more

Biggest mistake to book a birthday dinner at MAST. Our reservations were for 7:30 for a group of 12. I had called and spoken to them twice before the event and they knew it was a special occasion. We arrived on time and waited for 30 minutes to be sat. The waiter walked over and yelled at us saying sparkling or still? No welcome. No intro. It took them another 30 minutes to take our cocktail order. They gave us four menus and said they didn't have any more...no bread was offered. I went up to the owner, Marcus, and explained how I was disappointed and embarrassed that our guests still did not have a single drink or any apps after being at the restaurant for an HOUR AND A HALF. Really thought he would make up for it somehow. The whole dinner was a disaster. The octopus was rubbery, the pizza sloppy. My fiancé's calzone didn't come out until after everyone finished their meals because we couldn't wait any longer to eat and supposedly the calzone is a process. An hour long process?? No one ever asked how we were doing and Marcus never came up once to our table to say anything. The icing on the cake was when they brought dessert out and apologized for only having 7 forks! People laughed thinking it was a joke but unfortunately it wasn't. I cannot believe how rudely we were treated, nothing was comped, no apology offered, and owner brushed us off. Boston has so many great places to offer that it's hard to imagine this restaurant will stay in business much longer. Total disaster. Avoid unless you're desperate and don't care about food and service. read more

had a very nice dinner...great eggplant parm ..nice drinks and very nice atmosphere..would definitely recommend..really enjoyed my meal

I went for lunch with a coworker. While it wasn't busy, our pizzas took a very long time to prepare. I had the "calzone." Part way through the first piece, I bit into a piece of very sour cheese (was supposed to be fresh mozzarella). It was very evident it had gone bad days ago. Since most of what I had had been fine, I tried to keep an open mind and had a couple more bites, until I came upon another sore piece. At this point, I notified our waitress who was very apologetic and she sent the manager over. He told me that fresh mozzarella has a taste that some people aren't used to. I assured him that I knew what fresh mozzarella should taste like and this had gone bad. The manager then started shouting and motioning to the other patrons, saying that everyone had the same mozzarella and it wasn't bad. He said he would take it off my bill or I could get something else. I was done eating after that. Hope the very nice waitress gets a job somewhere else. I would never go back there for food and certainly wouldn't recommend it to others. read more

From beginning to the end the worst meal ever! Service was awful. Food was horrendous. And the drinks were warm. Having been in the service industry and owning several restaurants this place is a total joke. Took forever to get drinks, then one glass was broken. Bruschetta Appetizers were burnt and also soggy. Calamari was over cooked. Then a glass was broken by the waiter who proceeded to spill the rest of the drink on our friend. The glass landed in the calamari. No one came to check in from management, calamari never replaced and we asked 5 times for more water that only came after we paid the bill. The cauliflower was overcooked and the cheese dip hard as a rock. The pasta not seasoned and Barely cooked. No one even checked in until I asked for another drink and to go boxes. To make it worse it was our daughters bday. Thanks for a horrible evening that was not worth the money! read more

Growing up in an Italian kitchen I've grown accustomed to only the best!! Well- this is possibly very close to my mamas homemade gnocci!! Wow!! Everything from the drinks to the appetizers, the pizza and the pasta was absolutely delicious.Marco the owner is O'Mast!! read more

I've been to MAST' couple of times now, and I love this place! They have the BEST pizza in Boston, and there is no surprise why! Apparently, the break oven and pizza master are both from Italy, which makes this pizza even more special. Last time I was there was last Saturday. My friend and I came at around 10.pm and the place was really busy, the bar was packed, luckily I made a reservation prior, so we had a table. The waiter was very nice, apparently he was the manager which made me feel kinda special. He was very nice and polite, and not pushy at all. Water in our glasses was getting field all the time, I couldn't complain.My friend and I both got pasta. My friend got pasta with clams and I ordered one with beef. It.was.delicious!! Very good!!! The pasta was fresh, homemade and absolutely out of this world! For desert we ordered the famous Nutella pizza OMFG!!! The best thing EVER! I love Nutella and I love pizza, so the combination of both for me is really dangerous. But it was so dangerously good, it took me HUGE effort to stop after the second piece:) They also have a great selection of wine and cocktails. Overall, my experience was nearly perfect. The only thing I wish we were given a warm bread, but I wouldn't expect it being freshly out of the oven at 10 at night:) Great food, great place, great time! I would definitely come again! read more

Just got home from a fabulous evening at Mast! My fourth time dining here and my first review. Having live music with a really great singer doing all Sinatra was the icing on the cake tonight that got me to my dusty keyboard to Yelp it tonight. The Mediterranean salad with the lemon feta, olives, tomatoes, cucumbers served over grilled flat bread was so delicious I could not stop eating it and had to share with my friends. I LOVED my pizza with house made Italian sausage and broccoli rabe. This is the real deal folks! The chef/manager Francesco, the pizza chef, I will call him Vincenzo but making it up :), and our lovely and very sweet server Donatella are all imported from Italy!! My friends had the pumpkin ravioli, eggplant parmesan, arancini, and Caprese salad and loved their meals as well. A hidden gem in the ladder district of downtown Boston. Don't walk, run and tell them Johnny sent you!! read more

Five Star Hidden Gem Restaurant! Quick access from the Boston Opera House. Best grass fed beef ever! Our Waiter Brian made our dining experience a Great time. I highly recommend this restraint and the Tiramasue is fresh and made in house. Ask for Brian as your waiter. Enjoy! read more

This place is just awful: from the service to the food. Our waiter did not know the menu or the beer selection and the bus girl walked by our table several times and did not remove used between courses. The tomatoes in the caprese salad had no taste. Although the restaurants had only one other table with diners, we waited an inordinate amount of time for our pizza. The pizza was bland, too moist, and much worse than pizza from a run of the mill local pizza joint. We will not be going back to this place and would be surprised if it is still open next summer. read more

The best part was the food,the caprese salad was fresh and the mozzarella delicious. Followed by a very decent margarite pizza, not wood fired so it lacked that wood charred neopolitan flavour but still very satisfying. Then why the 2 stars?first the hostess was more involved with her ipad than people skills, then the server who changed her attitude when we didnt order the expensive specials, never came back to see how our food was, never came back to see if we needed anything else(had to flag down our busser for more wine)never came back to see if we wanted dessert, and barely made it back with our check. Its a shame to leave with such a bad aftertaste due to very poor service when the food is pretty good. read more

The food was okay but nothing to rave about. They sat us at a table right in front of the office door so the entire time I had people going in and out of the door brushing against the back of my chair. Although, at one point it became comical because it was like the joke of being seated next to the swing door of a kitchen. Our waiter was nice but the rest of the staff was rude especially to each other. Will not return. read more

The entrees are ok, but the pizza is delicious. The Nutella Martini is a must try!! Service is really really slow most times though.

The bartender was very attentive. I have a light meal of fried calamari which was made just right. The beer tap here funky.. The Maine Beer Co tap blew and the had issues getting a new keg started. The prices are a bit high for the quality of the food. read more

Pretty bad. I dont write too many reviews but this was not a good experience for a new restaurant. It was not busy but the service was poor and the food was over priced and bland. Wont be going back. read more

Wait staff never came to the table, bartender noticed and needed to help out. Food and drinks were decent. Manager looked lost and didn't have control of the operation. read more

As always, the food was incredible! Donatella was my server as per usual and she mentioned the new chef!!! I was excited to try his new food and IT WAS AMAZING!!!!! Donatella gave us a great service with a smile. Every time she takes care of us we feel very happy at the end and wanting to return!! read more

The pizza was good, but not good enough to overcome the really poor service. Although the restaurant was not particularly busy, our server seemed extremely overwhelmed and the result was a pretty poor experience--I will spare you the minute details, but I could see neighboring tables struggling as well--receiving first cocktails at same time as entrees, patrons getting up and walking over to the bar to ask if certain items they ordered were coming. It just wasn't good. While all this was going on, a person who appeared to be the manager just stood around next to the bar doing absolutely nothing. If Mast doesn't clean up it's act, it won't last long. There are too many other dining options in this city. It's unfortunate as I live around the corner from this place but I'm likely not going back. read more

Standard Neopolitan pizza (not bad - not exceptional). We did not try the pastas. Service was a little underwhelming. They have a Nutella truffle ice cream dessert that is pretty good. Plenty of other places in Boston though with better Neopolitan pizza read more

Was craving a burger, and decided to go to Mast to satisfy the craving. The burger had absolutely no salt or taste. Tried to get the waiters attention for about 15 minutes to either get some salt or change the burger. No one even acknowledged us. However, when it was time to pay the bill, service was very fast. Very disappointing - would probably never go back. read more

Our waitress was excellent, wish I could say the same about the food. There were 4 adults and 2 children ages 14 and 11. I had aragosta ravioli and it was just ok. My son had a risotto with shrimp, scallops, clams and mussels and was not impressed. my granddaughter had a risotto with sausage and mushrooms and did not care for it. My wife had chicken with some kind of spice rub and an onion preparation which she said was just ok. My grandson had a burger with truffle fries and did not care for it. My daughter-in-law had a pumpkin ravioli and described it as AH. Later we were told we should have just tried their pizza which is said to be very good. If we went back it would only be for pizza. read more

Mast is a little hidden gem in downtown Boston. Their Neapolitan style pizzas are unique, similar to what you would eat in Italy. Staff is courteous and very accommodating. Our server Donatella introduced us to the lemon sorbet dessert served in a hollowed whole lemon. Very refreshing and light. Great place for good Italian food. read more

Great food and excellent service. We were in town for a concert at the Orpheum theater and booked through open table, I had swordfish that was fork tender. (That's a skill) and my husband had leg of lamb. The portion sizes were perfect. The wait staff was professional and very kind. I will dine their next time we are in town! read more

Food was good but wine was hot. Then my Mom asked for a side of spaghetti to go with her eggplant parmigiana. It was brought to her just before she finished her meal. Then we got the bill and saw the charge for $16.95 for the spaghetti. We nicely asked the waiter- thought he'd do the right thing but no. Won't be returning and don't recommend due to poor service. read more

The other reviewers here have clearly never had authentic Italian pizza. It is supposed to be slightly charred on the bottom and a bit chewy. There is a reason all the Italians recommend this place. Between this and Eataly it's a tough call who has the Better pizza read more

The best pizza in Boston.. Full stop. While the restaurant is new and the Italian staff is still learning how to run efficiently, the pizza is cooked to absolute perfection. read more

I had the Margarita pizza. The crust was great. I wasn't crazy about the sauce. It was kind of bland. The tomatoes weren't flavorful. My husband ordered their pasta though, and it was delicious....hand made. Next time we go back, I'm ordering the pasta. read more

Enjoyed it very much. Had the Fried Calamari appetizer, followed by the Corpocoini pizza. Finished with a truly excellent tiramisu in a nice presentation. All food was fresh and flavorful and the experience was made exceptional by our lovely waitress, Donatella, who was charming and attentive, but not too attentive. All in all a very good meal and experience we will definitely be back. read more

The BEST pizza I've ever had. Our waitress was Donnatella and she has the cutest Italian accent and is so nice. Marco the owner came to check on us so many times. Service was excellent and good came out fast. We were here for a bachelorette they gave us shots... sooo much fun! I love it here!! read more

Unfortunately Mast did not met my expectations. I made a reservation, and mind you we did show up early, but I have always been seated even when I was early. We ended up having to wait past our reservation time to actually get seated. When the waitress finally came to our table, she asked "Do you want menus?" Why else would we have come to the restaurant? We were not brought any complimentary bread until we spoke up and asked for it. We ordered the shrimp pizza and the prosciutto pizza for 4 people. I am a pizza lover and these were just so so. The toppings were cold and fell off as soon as you picked it up. They were also way smaller than we expected for the price. And to top it all off, the automatic sensor sink did not even work when I held my hand over it, so I had to leave the bathroom with soapy hands. I was very unimpressed and will not be coming back (even though the Nutella martini and Nutella pizza are both very tempting)! read more