tl;dr Salty af pizza, gnocchi didn't match menu description and inattentive and half ass service from staff, everything was mediocre at best
I really did not enjoy my experience here at Mast. It was pleasant at first, we got seated a bit late cause we had to find parking but the host seated our friend who arrived there first which was super nice. Water options given to us were flat or sparkling only, $6 a bottle. The calamari app was only a small portion with little to no squid inside. She then took our entree order a couple moments later. My friend wanted to order the Pappardelle ai funghi. Our server then said, "it's fung-ee, not fun-guy." She continued to joke around on how my friend is a type of person that likes to take a while to order and peruse at pictures first to see how the menu item looked like.
We put in an order for the Diavolo pizza, gnocchi alla sorrentina and funghi pasta. When we were handed over our orders, they got my friend's order wrong and gave us the funghi pizza and not the pasta. We asked them to check on this, and then our server came back with the same plate of pizza, and dropped it off without saying anything at first. We asked again what happened, since we tried to clarify that we ordered was the pasta not the pizza. She claimed that all she heard us say was "funghi"and didn't hear anything about pasta, so she basically assumed that it was the pizza without clarifying with us. She did not apologize but asked us if we were ok with it only after we looked super hesitant on taking it. We just took the pizza and ended the issue there and didn't really wanna say anything more since we were all super hungry so we digged in right after that.
This is our review of the food. The gnocchi did not match the description in the menu, it was missing the basil and fresh mozzarella. Second, the Diavola pizza was very salty and oily. I felt like I was drinking ocean water with every bite I took. If we weren't super hungry, I don't think I could honestly stomach that. The funghi pizza was okay, could be better. She didn't once come and ask us if we needed more water. The whole time she never came by to check in on us, until we were close to finishing our food. I asked her why didn't the gnocchi match the description in the menu and showed her a pic online of what other customers have ordered before. She then proceeded to say that the pan it came out on was super hot that it was burning, so she didn't want us to get burned?? She almost got burned, so she moved our gnocchi into another dish for our safety. I then asked why did ours not come with mozzarella. She was like, "oh yeah I noticed that there wasn't any mozzarella either. I'm sorry the kitchen downstairs does everything, I don't really know." I understand that servers can't control how the food is made in the kitchen. What gets me is that she told us she was the one that transferred the gnocchi from the pan to the plate and implied that while she was doing so, she noticed that there was missing mozzarella, and was like oh well the customers can deal with this kinda attitude.
We continued finishing whatever we had left cause at this point, it was useless bringing up anything to her. I didn't appreciate that she did not give us a good reasoning or solution to the questions that we asked, especially when she got the order wrong. I never really had a bad dining experience like this one and it didn't encourage me to come back here ever again. It was not a service well worth my money. I felt that there were so many ways she could've handled it better. We ended up taking pics of our food after we ate a bit, since we were hungry, but I hope it gives some context. read more