I sadly didn't have a good experience at Massimo, a huge disappointment for a restaurant that have been given many accolades from Eater, Yelp, OpenTable, Google, and other online food media.
After entering and confirming my reservation, the front-of-house just pointed me to the bar and didn't guide me to my seat. There was an empty seat near the end, which I went too. What I realized a minute in is that the staff didn't have my seat ready. No bar placemat for the plate, no napkin, and no silverware. It took the bar staff seven minutes to finally acknowledge me and finally give me a menu and a glass of water. Still no bar placemat, no napkin, and no silverware. At least the bartender was friendly.
The bartender recommended the Polpette starter (House-Made Veal, Beef & Pork Meatballs, San Marzano Marinara, Narragansett Creamery Ricotta), and then Spaghettoni alla Carbonara (Guanciale, Raw Farm Eggs, Pecorino Romano, Crushed Black Pepper) for the main course. I took the recommendation.
I ordered a cocktail, a blackberry bourbon drink with ginger beer. The flavor was decent and packed with bourbon, but the physical drinking experience was annoying. The blackberry was smashed, muddled, and settled on the bottom, and those blackberry pieces plugged the straw like the straw was passing a very difficult kidney stone. I ditched the straw at that point.
For an Italian restaurant, I was expecting some bread to be served, since bread was not an item on the menu and saw some other patrons with bread. Bread never came. This is very weird for an Italian restaurant, especially when you'd want some bread to accompany some saucy dishes.
The Polepette starter arrived, but my silverware and napkin never did. I politely asked the server for silverware and napkin. The server also asked if I wanted pepper and parmesan cheese for the dish. I said yes. The Polepette consist of three billiard-sized meatballs with a dollop of ricotta in the middle, surrounded in sauce. The server came back with pepper and the silverware wrapped in a napkin. I opened up the napkin, and it consist of only two forks. No spoon. No knife. The server never came back with the parmesan cheese. I had to flag another server to get the parmesan cheese and a knife. She came back, turning grating copious amount of cheese, clearly not knowing when was enough. I intervened before my meatballs were buried in cheese as if a New England Nor'easter devastated my plate. The Polepette were good, soft, and moist - but nothing really special compared to other decent Italian restaurants. The ricotta in the middle was cold and threw off the overall temperature of the dish. A lot of sauce remained, because I never got complementary bread.
The Spaghettoni alla Carbonara came. And when they came, they didn't bother taking the finished Polepette dish. Anyways, I had better. The server who served the parmesan cheese for the Polepette checked in and asked if I wanted cheese on it. I'm not sure if there was sarcasm with that remark since I had to wave her down for the cheese for the Polepette, or she was completely clueless that the Spahettoni alla Carbonara was already garnished with cheese. It was also garnished with an extra raw egg yolk on top. And that's all it was, extra. The raw egg yolk garnish would make sense with something like a beef tartare, but on top of Spaghettoni alla Carbonara, in which the sauce is based from eggs? It became overkill. A raw egg yolk ruined the delicate emulsion of pasta water, egg yolks, cheese, pepper, and guanciale. The guanciale was definitely cooked through, but the dice on the guanciale could've been smaller so it would mix better within the spaghetti. But I will say the pasta was cooked al dente. And just like the starter, plenty of sauce remained. Complementary bread never came.
Additionally, the bar placemat never came. God willing, I hope the wipe the counters constantly. But knowing the quality of the service, probably not.
The experience just disappointing, that I didn't bother with dessert.
I've had amazing, eye-weltering-with-happiness meals at Italian restaurants like NYC's Marea or Seattle's Spinasse. For the quality of the meal, Massimo feels like an upscale Olive Garden, and for service, I think Olive Garden probably has better service - they at least know to serve bread. read more