The level of customer service, especially in today's day and age when it's really the differentiator that matters most because every penny counts and everything is expensive, no matter where you go.
I stopped in because I was in Providence on Friday. It was about 1130 so not quite lunch yet. I walked in the door into the left is where they make the sandwiches. There were a few people lined up there. I never had any intention of getting a sandwich so I moved around the case. I slowly walked the entire case there were probably five people maybe six and that wasn't even including the person in cheese working behind the case. I made it all the way to the other side of the case with no one asking me if I needed any help or if would like to order something. So I headed over to the frozen door section and I grabbed some raviolis. I headed back towards the case starting by the cheese and then getting to the meat. I wanted to buy two steaks. I stood there waiting. There was a gentleman cutting meat with his back to me so I continued to wait. I looked around wondering if I had missed a number system. I didn't see one of those anywhere. I walked back-and-forth a little bit to see if I could catch his eye in his peripheral vision no such luck and then I finally said excuse me. How do I get a couple of steaks and he said oh I can get them I pointed out the two that I wanted and he handed them to me. They were already priced. That was our interaction. I walked back down to the other side of the case because I wanted to get my dad some seafood salad. Two people had their backs to me and they were making sandwiches or slicing tomatoes. I don't even know which one at this point. The boy turned around and smiled at me as the girl was spouting out directions to him. I think she was training him. I waited and waited again and waited, and one of the girls making a sandwich she and I connected via eye contact. She finally came over to do something and I think she acknowledged me. I said to her, I'm wondering if I could get some of the seafood salad she said yes just one second she ended up getting it for me, which was very gracious of her. I then asked her for an item in front of where she was working the piece of lasagna and she said yes just give me a minute which I was totally fine with because at least I knew I had to go wait over there. I didn't find the number of team members that were working to be an issue. I do believe that they were the right amount that being said, I do think that they could be more aware of customers around them or even in front of them or behind them that acknowledgment goes a long way, even if they are in the middle of a task they can say I'll be with you in one second. Furthermore, when I was waiting for the meat, there was a woman that had been sitting kind of diagonal from where the meat part of the case is, she had on a colored shirt and jeans, very peppy and upbeat. I'm assuming because of her demeanor she was a manager or owner. I also think she had an opportunity to acknowledge me as she saw me standing there for quite some time, let's not forget the customers make the business and as everything continues to increase in Price the only reason I will continue to spend $100 for six items granted they are all very delicious is also pairing it with a good experience. That's why people have always come to Venda and I would assume that is how you would like it to continue; strengthen the customer service skill set of your team members. read more