Call Mason Mechanical to replace my main water line. They not only replaced my line but also went above and beyond to take care of a couple of things that they saw were problems at no extra charge. They replace my water softener drain line and replaced two vacuum hose bibbs. I will definitely be using and recommending Mason Mechanical. Thank you to David Johnson, Mike Clifford and the trainee they had with them( I didn't get his name). All three were very professional and they answered any questions I had. They explained everything to me that they did on the job. read more

David came out same day as my request and fixed the issue quickly. Definitely recommend.

I am writing this review to praise Mason Pro Services and their Elite Employee Team from Customer Service, Billing, Comfort Consultant to AC/Heat Pump Install Techs and Repair Techs. They were all instrumental in me purchasing a new 3.5 Lennox Heat Pump, getting my 2.0 Heat Pump repaired and both on a Maintenance Contract ensuring future repair or replacement if needed. I interviewed several representatives from various well named, local companies, before making my decision and selection of Mason Pro Services. Man years ago I remember people talking about Mason Pro Services. These individuals stated that Mason Pro Services were a company of high ethical standards. Since I am on a limited income, I wrote down numerous questions prior the comfort consultants coming so that I may be well informed to make the best choice available for quality, energy efficiency, brand reputation, duct ventilation, brand warranties, maintenance, possible roof repair, installation costs and financing available. Hands down, there was no comparison, Mason Pro Services lived up to their reputation. It was a, "Win Win in every area for me!" Challen, was the perfect , "Comfort Consultant," who met with me. He answered every question prior me even asking him the ones I had pre-written. No pressure, told me to think about things and review the comparison list he emailed me. He gave me his business card and said, "Call me anytime if you have any questions or concerns." Well, that I did, several times. He was just as professional, kind, understanding, patient, and respectful answering the new questions. Challen, always asked, "Do you have any other questions or concerns that I may address?" If you can think of anything don't hesitate to call or email me. One other thing I need to mention. I have a flat and required roof repair work once old equipment was removed and the new heat pump package was installed to maintain the roof structural integrity. This was also a concern for me. Here it was June 2nd, our heat pump was broke and it was about 100 degrees on that side of the house. I signed the papers on Monday, June 6th. Challen, referred me to an exceptional company who he provided written communication including pictures of required work (with my prior approval). I contracted with to do the job. This was a huge help to me minimizing my anxiety level. Also, the, Roofing Consultant, stated, "I have had a long standing relationship with Mason Pro Services." The company gave me a discount and 5 year roof work warranty. The new Lennox Unit was installed on Thursday June 9th. During the install, Challen came out, checked things, conversed with Installers and myself making sure everything was going according to plan and time frame discussed. The Installers were great. They answered my questions, removed the old unit, the old evap cooler and brackets that were in existence from the previous 21 year unit and did an excellent job installing new unit. How does a team of men install a heat pump pkg and be as quiet as a mouse? I don't know how they did it but they did. To say the least, when they turned on the AC, I was doing the happy dance. It didn't take long for that side of house to get at 80 degrees. The next day I called Mason Pro because I noticed something didn't seem right. They responded immediately and sent Dylan out. He checked the unit on the roof and the thermostat. He was definitely a highly skilled professional, quickly diagnosing the problem and resolving it. I was having a difficult day and I remember making a comment to him about something. He smiled, graciously responded in a gentle manner, positive attitude and encouraging word. What phenomenal people skills! If all Employers had Employees like this. It was a learning lesson for me. The following week we had our one week inspection. We were blessed with Dylan again and everything was working marvelously! Then, I made arrangements for Mason Pro to return to service our smaller and older heat pump pkg. Ryan came out, inspected it, wrote up the needed repairs and quote. He took the time needed to explain each of the concerns and its priority of being fixed. Since it was a 21 year old unit I understood the urgency. I was grateful the heat pump still had some life left in it and didn't need immediate replacement. Mason Pro scheduled Ryan to return within a couple days to complete the annotated list of repairs. He was professional, respectful, kind, good natured, highly skilled & trained with a great attitude and communication skills. Ryan was on that hot roof for hours, did an excellent job, and still had great humor and professionalism!! I couldn't believe the difference his expertise made. Mason Pro Services made a Difference for me and my family. They excelled my expectations and they are the only HVAC Company I will use from now on!! Irene Brodersen read more

Requested quotes from several companies to replace our aging units, Joe was on time, called 30 minutes out, went over everything and answered all questions, even asked if there were any other questions before leaving. Wore mask, gloves and had shoe covers, very professional. No decision made yet we're still reviewing quotes, we have them narrowed from five to two. Thanks for taking the time. read more

We had our new air conditioning units installed by Mesa Mechanical and also been purchased the regular service package for them. The service, knowledge, professionalism and price are unrivalled. Every person in this company is customer obsessed and driven to provide an excellent experience. Highly recommend. read more

This is the second AC we have purchased from Mason! We had an efficient unit the first time, that lasted, with no problems, for nearly 20 years! We just purchased our second unit, and it works like a charm! I can't say enough about this company! They are capable, fast, honest, and reliable! The first contact was with consultant, Ish Kissinger. He laid out all of our options, answered all our questions, and was friendly and super helpful! The installers were fast, friendly, and took pictures of the unit, on the roof, when they were finished with the installation, so that we could see what was done. Chad set up our thermostat, and took time to make sure we understood how to operate it properly. If you have air conditioning needs, you can't go wrong with Mason Mechanical. Mary K. Hedges read more

I didn't know that contractors of this caliber still existed. Technically strong and with a Wow! follow up service. Exceeding customer expectations is not a marketing slogan but something that Mason Mechanical showed me from the initial evaluation up to filling for a rebate with SRP and a mailed invitation for feedback from the president of the company. Professional is the word that pops up. read more

Deal with the office and you quickly get the impression you're not dealing with anyone who has a stake in the firm. They could have resolved my issue in a fraction of the time they spent avoiding it and refusing to do it. Field plumber was very professional and responsive. I just don't want to deal with the condescending office again. read more

Jim E from Mason Mechanical has come out to my house for regular maintenance calls three times now. He is knowledgeable and explains things in ways I can understand easily. He gives me advice to save money and offers to keep an eye on small things instead of just replacing expensive parts right off the bat. When Jim comes by, I feel like he's a trusted family advisor. I highly recommend Mason Mechanical and Jim Emmons. read more

Technician was personable, but basically quoted me for several services that I did not need. Stated the furnace blower motor lost its oil, needed replacement and the capacitor also needed to be replaced. He also quoted me for an AC drain pan which I didn't necessarily need. Other items were added to the quote as well.. I then decided to call another HVAC company, the furnace was checked and found no abnormal oil leaks or other major issues and just made some simple adjustments and didn't try to charge/quote me for services I didn't need! The new HVAC technician made some simple adjustments and all is good now! Mason Mechanical quoted me over $1000... draw your own conclusions but I definitely will not be dealing with Mason Mechanical again! read more

Willus came out and serviced the units on the office complex. He was there early and complete maintenance service on all the units. I appreciated how he talked with me at the end to give me feedback and said he would send a report with recommended repairs and input on what he found while checking the units. I appreciated him talking with me. read more

Thank you for being responsive, diagnoses was quick and professional. Work was done quickly without really any disruption. Price was fine for an emergency and solved two problems. read more

A few weeks ago, I was receiving quotes to have my AC unit replaced due to the hail storm we had back in October. I had few companies come out but no one and I mean no one was as thorough as Dale with Mason Mechanical was. He spent 90 mins going over everything including climbing in the attic to check things out. He explained the differences between different units as well as what he and his team could do, which included taking out my furnace and installing a new ac/heat unit, pricing. etc. Fast forward 3 weeks later and I was able to get the appt set up to have my unit installed. Crystal set up everything for me and she was fabulous, especially since I had to cancel the first time around due to my work schedule. (Thank you for your patience Crystal!!) Mike, the tech who was in charge of installing the new system called me promptly at 7am to let me know he was on his way and would be at my house within 30 mins. Fast forward 10 hours later and my new unit is installed. He explained everything to me including how to work my new programmable thermostat, made sure everything was in working order, sealed off the area in my now new closet (where the furnace was), made sure everything was cleaned up, and was just all around great. I am very happy that it was nice mild day here today because I don't know how they can do this in the summer. Thank you to the entire team at Mason Mechanical! read more

I called a company called Peterson Air to fix my ac unit on July 2. Don't ever do this. The tech failed to fix it the first visit and then came out and said the compressor was bad. I realized he was just guessing what the problem was. So I called Mason and they came out and found 3 different problems. They had to order parts and couldn't get them until late on July 3 but they returned on a very hot 4th of July and fixed my ac. It's running fine now. Never got a refund from the other company so I wasted $289. Won't make that mistake again. Calling Mason from now on. read more

I was just delighted with Dion B and Mesa Mechanical - what a breath of fresh air! I had issues with a heat pump that would really randomly hesitate, and another (very good) company could not identify the problem, after two visits. Dion showed up and listened (carefully) to what I said, and within a half an hour, found out that my fan capacitor was at "zero" and it was a pretty affordable fix. Best of all, a problem that had lingered for a month was quickly, easily solved, and I didn't feel taken advantage of, since Dion explained that they don't work on commission, so there's no need to oversell anything, just fix problems. WOW! This is like a dream HVAC company...exactly the kind I've been searching for in the Valley for years. THX! read more

We highly recommend Mason Mechanical! Joe came out to give us an estimate for a new unit and honestly from start to finish it was seamless. He gave us three different price points for three different units and the proposals were completely professional. The scheduled install was right on time, the guys that came out were also very professional and did a great job! After the install about a week later they came back out to make sure everything was working great and to give me all the warranty information and tax documents that I would need for a tax credit. I had contacted three other companies to get estimates and Mason Mechanical far exceeded the professionalism and proposals. They seemed like the most knowledgeable company and the only company to offer me choices on a unit with different price points. When I need another unit or need a tune up they are for sure the ones I will be calling! Thank you! read more

My air broke down on Aug 30th. My son called another Ac repair service to come out and when they did it was not good news. They were not truthful and insisted I needed a whole new unit and that the repairs would be in the thousands of dollars if I didn't. I called Mason Pro services for a second opinion and they came out within a couple hours. A service man and consultant came and they told me it could be repaired and aslo gave me the option to replace it if I wished. They were honest and not just trying to sell me a new unit. They also told me the last repairman had not been honest about the age of the ac unit it was actually 10 years newer than what he stated it was. I asked them to please order the parts and repair it. They did and it was fixed as soon as the parts came and it was no where near the cost the other place quoted. I appreciated their honesty and sense of urgency and I would recommend this company any time. read more

Great company would use again!! Repaired a clogged condensation line and did the work promptly! They did not try and sell us more repairs than we need that is greatly appreciated ! read more

I have no idea how this place has any good reviews. I rented a commercial space and my property manager only uses Mason. When I rented the place the AC units would turn on but hardly cool. They came to do a check up and I explained to them if I turn on both units it takes all day to get to 85 degrees. They went up on the roof for an hour and came back saying they have everything working perfectly now but to let the units run over night to cool off the walls and ceilings so that the space can get "acclimated" to being cooled off again. I left the units on for 3 days. It never gets below 85 degrees. I put in a work order with the property manager and they sent the company out again. This time they changed the filters (something I could have done in 5 mins). The kid tells me again "ok sir this should get you cooled off now". I left the units on overnight and came back the next day and it was still 85 degrees. The flooring company came in to put about 500 sq ft of flooring in. They complained the whole time. They couldn't believe how hot it was. They said they do all the warehouses for this particular owner and they had never did a floor in a warehouse that was so hot. I felt bad for these guys because they looked miserable sweating all over their work trying to put the floors in. Maintenance came by and I explained to him that it was too hot. Maintenance agreed and told me to go online and request a work order. I did this again. Masons called and set an appointment. It was 1 to 3pm on Friday. Friday rolls around and at 3:30pm a lady calls to tell me that the guy is running late and it will be closer to 5pm before he will arrive. The guy finally shows up at 5:30pm. He comes in and I have the thermostats set on 77. The building is 81 degrees. He looks at me like I am crazy and asks "well how cold do you want it in here?". Wtf! I wanted to snatch him up and throw him out on the freeway. Instead I said "I want it to cool off like a normal AC unit should". I then reminded him that the sun was on the other side of the building now and that it will get as low as 81 but tomorrow when the sun is on this side it will only get between 85 and 89. This turkey looks at me and says "well this is Arizona so I don't know what you expect but that is probably as cool as you will get it". I told him I am calling B.S. on that because the building I just moved from cools off faster and colder with more windows and direct sunlight beaming on the unit. So... This guy goes and changes the filters. I say to him "dude you guys just changed them a week ago". He says "in Arizona it is recommended that you change your filters once a week". Wtf! These guys will say anything! After this he climbs up on the roof and is up there about 20 mins. He comes down and says he turned the fan speed up on one of the units because it was turned on low. He says that should do the trick. He turns to look at the thermostat and its getting hotter!!!!! It climbs 2 degress in about 1 min. This dude I swear to God... He looks at me and says the thermostat is climbing because he was standing by the thermostat and giving off body heat. No lie! He really said this to me. His body heat made the building go from 81 to 83!!!! As he is sitting here giving me excuse after excuse he tells me that he keeps his apartment set to 85 degrees and that feels cool to him. I tell him we're 2 different people and I am not ok with 85. Then he proceeds to tell me about how he keeps his windows open when he gets home and it gets up to 89 in his apartment and it still feels good but that it starts to feel "muggy" around 95. What a bunch of bull! People like this shouldn't be allowed to walk around and make the earth a dumber place. I tell him I don't care what his house or apartment temp is that my units aren't working properly and they need to be fixed! He tells me he will call management and get authorization to perform and "air flow test". Here it is Tuesday and I have had this AC units running 24/7 for 3 weeks just to enjoy 85 degrees in the day time, I called the property manager today to ask when the AC company would be coming back to fix the AC. She tells me she has never heard from them but that now that she is aware she will reach out to them. So the guy even lied to me about getting authorization to perform the air flow test. Wow! Horrible company and worse techs (I have worked with 3 different ones). If I was the property management company I would go with a different AC company. My bill is going to be a thousand bux thanks to these liars! read more

We just had both ac units replaced by Mason Mechanical, and couldn't be more happy with their stellar service. Joe was great in getting us set up timely and providing us all the info needed to select the best system for our needs; the install crew was awesome - they came on time as scheduled, and were courteous and friendly; Dion was wonderful in walking us through the new system. Everything was spotless when the team was all complete, as well. We appreciate your team's professionalism, timeliness and courtesy. read more

Called Mason Mechanical two days ago after hours. Kirt showed up within an hour, found a faulty fan condenser motor, and replaced it. He stayed for a couple of more hours to do his due diligence. He left at 10:30 at night, putting in more time than I expected. Unfortunately, I had to call again the next day since the unit was still not performing optimally. Troyer came to take a look and asked us to defrost the unit overnight so he could send out a co-worker in the morning to look at the unit. I was not charged for this visit. Kirt came back this morning and diagnosed an intermittent short circuit, not a simple feat. He corrected the issue and stayed long enough to ensure that the fix was solid. Unfortunately, we had more back luck and the unit stopped working a few hours later. I called again and Kirt came back for the third time in two days. As before, he arrived very promptly. He quickly diagnosed the problem as a faulty fuse, another strange root cause given the circumstances. We were not charged for this visit. All the while, Kirt was very friendly and joked with us about our seemingly cursed AC unit upon completing the repairs. The unit is now working fine. As we have a small child, we are greatly appreciative. We hope not to need Mason Mechanical anytime soon, but we won't hesitate to call on them or recommend them to someone else. read more

Challen gave us a complete package of all the available Trane air conditioners. After extensive measurements of our rooms, He determined that our present 5 ton HVAC was too large. It was not long that with his knowledge of the units and most complete presentation, we confidently chose the 2 stage 16 seer variable speed 4 ton unit. We are extremely satisfied with the unit and applaud Mason Mechanical for hiring professionals such as Challen. Erv Galecki read more

Great experience. I called around 11am and Jim was at my house before 2pm. Irma, their dispatcher, kept me apprised of when to expect him. Jim was professional, did a thorough check, let us know everything that was causing the issue and had it all fixed quickly. I will definitely use Mason Mech from now on. read more

We had a heating issue on Christmas night, they answered my call right away and had a service tech call back within 10 minutes. Deon was amazing, very helpful and informative and fixed the problem right away! Would highly recommend this company! read more

We called Mason Mechanical about our air conditioning unit as we were having difficulty with the company that put it in. Mason Mechanical has been wonderful. The service is prompt and everyone one we have interacted with has been helpful and polite. They were totally upfront and about costs and labor, saving us over $300 and an unnecessary repair. We've learned a lot from the technicians who have come out. We can't recommend Mason Mechanical highly enough and have already recommended them to friends. read more

Update - April 13, 2017 Mason Mechanical Heating and Cooling completed the installation on our new 3 unit Trane Heating and Air Conditioning System today. We also chose to have our ducts sealed with the Aeroseal product throughout our entire air duct system. Brett and Anthony from Mason Mechanical applied the Aeroseal sealant with excellent results. According to the Aeroseal proprietary software, our total ductwork leakage has been reduced by 89%, which should result in an overall household heating and cooling capacity improvement of 8%. In other words, by applying the Aeoseal product to our duct work, our HVAC system is now able to produce an additional volume of 74 cubic feet of air per minute without using any additional electricity. By my estimation, 74 cubic feet of air encompasses roughly the equivalent of a small half bathroom in most houses. So, in any given minute while our HVAC system is operating, it is now able to provide climate control for an area the volume size of a half bathroom at no cost us. We are anticipating large savings over the years. Now that the process has been completed, I have to say that the entire Mason Mechanical team of Joe, Ron, James, Johnny, Brett and Anthony did a fantastic job. We chose Trane's highest quality Variable Speed system and understood going into this process that the costs would be significant. It does not make any sense to have such a sophisticated system installed by a non-qualified contractor. We chose to do business with Mason Mechanical because we felt that they had the professional knowledge, experience and industry expertise to properly install a system like Trane's Variable Speed. Mason Mechanical's commitment to customer service, high quality workmanship and attention to detail is evident in everything they do. read more

These guys are the best. If you are looking for advice or a problem solved, have them come out and tell you all about the problems and solutions for your a/c or heater. Ask for Brett. We really enjoyed working with him. He is very knowledgeable and down to earth. He sealed our ducts with Aeroseal. Awesome job! Get your ducts sealed and you won't have to keep cleaning them. They are bringing in dust and insulation from your attic. They can solve that problem, especially if you have asthma or allergies. You won't be disappointed with this business. http://masonmechanical.com/ (the best) -Jason Manning read more

We've used Mason Mechanical for our rental property. We were having some A/C issues & I highly recommend giving them a call. They were able to get someone right away to have a look at our unit & were able to troubleshoot & fix the issue efficiently & affordably. We'd without a doubt use them again - they are trustworthy & reliable. read more

Every person from Mason Mechanical that has visited our home defines top notch customer support and are truly the sort of individuals you would want representing your company. Troy is no exception here and his knowledge, expertise, and explanation of the problem is to be commended. Thanks! read more

100% Honesty is what we got. That is hard to find in this industry. Showed up as agreed and was very thorough with his inspection. Called George Brazil a year ago and got scammed by a bunch of con artists. I learned my lesson from the George Brazil family of thieves. I will be using Mason Mechanical on a regular basis. read more

These guys installed my unit on my previous home so they were my first call to replace my elderly unit in my new place. They are very dependable and always on time. They are very neat and organized. I love that they are polite and will explain anything you need. I can't believe how quiet the new unit is and I love the app to control the unit. Many thanks everyone. read more

So many reasons to use Mason Mech. Courteous office staff, great techs and most important, they are HONEST! We have been using them for over 11 years. I would like to give a shout out to Jim E. who serviced our AC unit most recently (5/16/19) and went above and beyond! There is no reason to call any one else. read more

Time and time again we see exceptional service from this company. What a world it would be if all companies were this dependable, capable and pleasant to do business with. read more

Jim E came out on a Saturday after our a/c unit stopped blowing cold air overnight. It took just a few minutes to diagnose the problem, amd just a few more to get it fixed. We're back up and running about two and a half hours from when I made the call to the Mason Mechanical office. Since the service technicians at Mason are not commission based, I know i wasn't sold anything I don't need. I've trusted this business for a few years now and wouldn't call anyone else. read more

Suddenly last Saturday on a day when it was 109 outside, I came home at 3:00pm to discover my Trane AC unit had stopped working. Yikes! Thanks to Mason Mechanical and their tech, Jorge, they returned my call within an hour and arrived 1 hour after that. Within 90 minutes the AC unit was back up running, whew! This was the first time in 15 years that my AC unit stopped working. I didn't think twice who to call though: Mason Mechanical has kept my 26 year old Trane unit running beautifully since I bought my home in 2001. No, it isn't cheap to get an emergency response on a Saturday afternoon on a sweltering July day ... that isn't the priority under those circumstances. No, I put my trust in them years ago to keep the unit running well and efficiently through long summers and they've never disappointed. read more

We had a issue with one of our swamp coolers and Chad was working next door I asked him if he could take a look at ours and with in 10 min he had it up and running Thanks Chad read more

Dereck and jake were great. The answered all my questions and gave us suggestions on what may be our next steps with our units. The did a great job sealing our ducks. read more

Hi! Folks!..I just had a "Breaker Return Valve" for my Sprinklers Replaced, , My Technician "Karate Mike" was again very informative in City Codes, that I was unaware of! Mike also went the "Extra Mile" and helped me rebuild a leaking Sprinkler control valve! He could have said.."Call Your Sprinkler Guy" who by the way, Charge WAY too much in my Opinion! Mason Plumbing Techs work by the Hour, not on commision so They are not selling you something you don't need! I trust Mason Plumbing, and they found a Great Customer Service and Personable Guy..."Karate" Mike..in my opinion! read more

I had Mason Mechanical put in my new AC unit because they partner with Lowes. They were great on the installation, their crews are nice and professional yet friendly. Unfortunately my new unit was making a whine that was driving us crazy. They came back out the next day after installation to try and quiet it down, no one was sure why it was making that whine. They have been out multiple times to address this issue, they finally got it to be quieter but I had to make some concessions on the filter I could use. They didn't think that should be the final answer and so they continue to work to resolve the issue in the best possible manner. I've had the installation manager out and even the owner of the company has come out to make sure my unit works they way it should. They could have very easily told me to "just live with it," but they haven't and they continue to make the time and effort to make my unit work the way it should. I really appreciate their commitment to doing the job right and making sure I'm happy with my investment. I would definitely recommend them if you are looking to have any work done that they do! As of 9/11/2017 they have continued to work toward a solution to fix the problem. They have reached a solution that is more than fair to me. They have been nothing but kind and professional and have never once made me feel bad about all of the effort they have put into finding a solution. I am very grateful for their commitment to customer service and excellence. It's been a long time since I have had the good fortune to work with a company that has the values Mason Mechanical does. I highly recommend them! read more

We were extremely pleased with the A/C service provided by Mason Mechanical. And we were impressed by Troy, the tech that did the work. He was friendly, knowledgeable and professional. He took the time to explain what he did in terms that we could readily understand and we didn't feel ripped off. I would recommend Mason Mechanical to anyone needing HVAC repair or installation. read more