Western States Home Services

(217 reviews)

They replied quickly through Yelp and were able to schedule me for the next day. The technician…read morearrived early, was friendly and was able to fix the issue on the same visit. It was quick and I felt like it was affordable for the repair we needed.

True North came thru for us when our current A/C company ghosted us…read more Tristen answered our call Memorial Day evening - a real person, not AI! - and got us an appointment the next day. From Tristin, to our technician Jacob, the whole experience was wonderful. The professionalism, knowledge and personality of both made this a great experience for us. They will be our A/C company going forward. Highly recommend!

AirTime Cooling and Heating

(236 reviews)

We recently had another HVAC company come out because our AC stopped working. After running their…read morediagnostics, they told us we needed to replace our entire system--including the air handler, condenser, and even add another air return. To make matters worse, they said they couldn't turn the system back on and that we might have to wait until Monday for a full system replacement. This all happened on the Wednesday before the Fourth of July, with temperatures well into the triple digits. We have five kids and two dogs, and the thought of going several days without air conditioning was overwhelming. Thankfully, we decided to get a second opinion and called Airtime Cooling & Heating. Jacob came out, started his own evaluation without us telling him what the first company had diagnosed, and quickly impressed us. He simply turned the system back on, ran his own diagnostics, and gave us his honest opinion. His conclusion was completely different--our system did not need to be replaced. Not only did he get our AC running again, but he also took the time to explain what he believed had happened, what to watch for if it occurred again, and even walked us through how to troubleshoot it ourselves. That kind of honesty, education, and customer service is incredibly rare. Instead of facing what could have been a very expensive and unnecessary replacement, we paid for a diagnostic visit, got our AC back, and gained confidence in our system. Because of this experience, we've switched from our previous HVAC company to Airtime Cooling & Heating for all of our future maintenance and service. If Jacob is any indication of the quality of their technicians, they have earned a customer for life. Jacob was truly a 10 out of 10. He saved us from an unnecessary replacement, restored our AC when we needed it most, and treated us with honesty and respect. I can't recommend Airtime Cooling & Heating highly enough.

I had called to try to get someone to come out to fix our A/C that suddenly stopped working at 6pm…read moreat night. Knowing that the hours on the website said they closed at 7pm, chances of someone coming out that same day was slim. The guy on the phone initially told me that the earliest appointment would be the next day, but he was able to find Jacob who was in the area and would be able to stop by in 1-2 hours. Jacob arrived and diagnosed the problem pretty quickly. He explained what was wrong (capacitor needed replacement) and then explained how he was going to fix it. He was very patient, made sure everything was up and running and made sure all our questions were answered before he left. Thank you to Jacob and Airtime for saving us from the heat!

Larson Air Conditioning

(720 reviews)

We were beyond pleased with our experience with Larson Air Conditioning from the initial estimate…read morethrough the entire installation process. From the very beginning, their team went above and beyond to ensure we were getting the best system for our home. We had received estimates from other companies that recommended a variable-speed system, but Mark, our estimator, took the time to explain why that wouldn't actually be the best fit for our home. He walked us through how our current return air setup would limit the benefits of a variable-speed system unless we invested in additional modifications to improve airflow. Instead of trying to sell us the most expensive option, he focused on what would truly work best for our home. He answered every question we had and made sure we fully understood our options. Zack and Alonzo, our installers, were equally impressive. They were professional, communicative, and treated our home with care throughout the installation. The entire process was smooth, and it's clear that customer service and quality workmanship are priorities for Larson Air Conditioning. We highly recommend Larson Air Conditioning to anyone looking for an honest, knowledgeable, and professional HVAC company.

I had an outstanding experience with Larson Air company from start to finish. Kyle arrived on time,…read morewas professional, knowledgeable, and took the time to explain everything clearly. He quickly diagnosed the issue, which helped us come to the conclusion that it was time to replace the system before it got too hot. The pricing was fair, there were no surprise charges, and the customer service was excellent throughout the entire process. It's refreshing to work with a company that truly values honesty, quality workmanship, and customer satisfaction. I highly recommend them to anyone needing HVAC repair, maintenance or new installation. I'll definitely be using them again for any future heating and cooling needs!

Sure Temp Air Conditioning

(299 reviews)

Outstanding service. This was my family's first Air Conditioning replacement. The Comfort Advisor…read more(Don) was able to explain everything and was even Abe to point out flaws with other companies and what they were offering. The crew who came out to the house was exceptionally respectful and helpful. They made sure to lay down mats to prevent dirt and even vacuumed after they were done with the job. They worked straight through til the end of the project. As with any Air Conditioning project, the cost is going to be high. But the benefits, the warranty, and the "extras" Sure Temp was able to work out for me was beyond expectation and made it very financially manageable in this economy. Thanks Sure Temp!!!!

A night I faced an issue with my heating system and they showed up a day after it and fixed it…read moreimmediately. I recommend them for your future HVAC issues and routine maintenance.

Northern Air Mechanical Services

5.0

(62 reviews)

This company installed my AC unit and have done my maintenance since 2021. The techs are always on…read moretime, knowledgeable and friendly.

The technician came to my house for a late evening service call, checked the entire system, and was…read moreable to diagnose the issue. He was professional, knowledgeable, and respectful. I would recommend this company.

Arizona's Dukes of Air & Plumbing

4.6

(693 reviews)

I recently had Plumber Ray Padilla out to install a hot water heater and two faucets. He did an…read moreexcellent job and was very professional. ~S.Bird

Never ever use this crooked company! I initially decided in Dukes of Air in May 2016 after our…read morecondo air unit bit the dust during a hot memorial weekend and the only online venue back then that was avail was Yelp- no Nextdoor, no Reddit... even though this company was bought out- I'm sure several of the original techs still are there doing the same crappy work-- see photos! I had them come out YEAR after YEAR and each time the tech would complain about what the last did. Aside from making a disgusting mess with all of the black tar over my closet room, the front and back concrete patio- they did a Jerry Rig Each and every time! And they stripped the screws and bolts badly. This hvac co. came out for biannual maintenance check -- which obviously doesn't include removal and cleaning of blower wheel and housing, nor does it include cleaning out the water outflow drainage tube that collects foliage debris; which then cause water backup prompting another service call. Btw. I promptly dumped the monthly service fee to get two "system checks" a year because it seems like once they find something- it's due to the last years of other techs doing absolutely nothing! They're all young and lazy looking to make a quick buck and likely forced by the corporate man to sell sell service repair upsell!! I'm not looking over their shoulder step by step and asking what are you doing, what does this mean? But I will for sure moving forward!! I keep my air at 77 and not lower, so there's not a huge stress. They noted a slow leak last February and suggested a leak test. I didn't do it at the time since he said it was slow. Two guys come out, in their separate top of the line Mercedes vehicles, and tell me I need my coil replaced; which is covered under warranty and scared me into schedule replacement for refrigeration leak and coil replacement along with the blower wheel cleaned, because, as the tech said look at what your breathing in (photo). No I am not - that's why there's a filter used inside, but still-well my bi yearly maintenance should include that cleaning!! And why wasn't this brought to my attention in the previous years??!Lazy arses. Since the coil is covered under warranty I was quoted 4 hours labor, coils replacement and fan cleaned and refrigerant at $$$2400!! The next company I used --Larson, a certified Trane dealer- said No leak!! Don't use them either, a grand less as they said no coil leak! But $1550 for refrigerant you can get on FB for free mixed with the new stuff at $15 a lbs and you mark up it up! I'm telling you these dumb techs don't know squat. Then how the heck did refrigerant leak in an enclosed system?? Hey Dukes if Air-/IF the coil is covered under warranty then why am I being charged for it?? This is with my gold member discount since they have serviced my unit exclusively since day one. If it is a slow leak why would the coil need to be replaced? The guy last Feb said it could wait until next year, but the guys today said that it could cause my compressor to blow! Yet my neighbors have their original unit from 30 yrs ago still working?? And-- it was very obvious that they both had to return to the vehicle to come up with a price each time. It was obvious one lead sales guy was teaching a newer guy how to reel the money in for repairs to be done as a quick fix for a couple grand-NOT getting to the root cause. 1) Bad recommendation to use Trane 2) Crap duct work done from day one 3) Crooked, Dumb or Lazy techs thereafter Lastly, the 5 stars are from friends and family members of the hvac techs and owners- it's ALL BS!! And use ai to do your homework and get at least 7 quotes! Find an individual or small business and let these big companies rip off Richie poos!

Comfort Experts

(132 reviews)

I have found Comfort Experts to be of high quality work, with good value for what I've paid. Piotr,…read morethe tech who has come out to my house multiple times, is very professional, friendly, and competent. Happy to recommend these guys and their excellent service!

If you live at Anastasi villages on cactus in Paradise Village Parkway, do not even think about…read moreusing this company due to they put the heat exchanger in improperly. They switched the hoses around and I don't believe the unit was even bad because all along it was dirty filters for the water. They stated to me that they do not replace the filters nor look at them I believe in my opinion, they're not even doing any justice to the homeowner, nor to the unit of the heat exchanger. I believe The most important thing on these heat exchangers is the water that goes in and out of the unit and if that's not checked, why even put a new unit in.

Kilter Mechanical Cooling and Heating

(141 reviews)

Greg has several times provided first-rate service for me when I experienced problems. I couldn't…read morebe more satisfied.

Absolutely the BEST!!! Greg came out fixed the unit, inspected the units - I have two - and only…read morefix what needed to be fixed. I had another company come out and they wanted to replace components that did not need to be replaced, for THREE times what Kilter charged. WTF This is an honest Company lead by Brett. I 100% will use no one else. Shara got everything setup, she is awesome also, perfect client facing employee.

Hansen Family

(564 reviews)

As we move into summer, our 11 year old AC unit started having days where it would stop blowing…read morecold air. We'd turn it off for a bit, turn it back on and it would work just fine for a few more days. Didn't seem to be a problem with electric, refrigerant, etc. We'd had the unit serviced recently so not much dirt on the unit.. I guess we're lucky because in the few years we've been here both our units have functioned great. Wasn't sure who to call, but we'd had a great experience with the plumbing side of Hansen, so we reached out. Scheduling was very easy. You can do so online, or a real person answers the phone. They offered to have someone out within a few hours! Our problem wasn't that urgent, but it's comforting to know. Benjamin was our technician, and he was great with communication. He diagnosed the problem (leaking fan motor) very quickly, and gave us options for repair. At no time was he pushy about anything, just factual. We were on the fence with repair vs replace, but decided the unit had enough life in it to repair. Ben also gave us figures on replacing with an eye towards the future. He wrote it all up even knowing that we weren't going to buy anything in the short term. This is really excellent customer service, and you can bet when we're ready we will remember. The repairs were done quickly, we got an email with the invoice and pictures of all the areas worked on. The property was left tidy, and it was an overall excellent experience. That was a week ago, and our AC is working better than it has in the past two years.

What a waste of time. To the "hansen family" dispatcher i talked to, sent photos to and said "if…read moreyou this job isnt up your alley, do not waste my time." Hansen Family: Gotcha... continues to waste my time. Hired these guys to come look at leak coming thru vent, gave me no explanation. I sent them photos prior, asked them if they had 0 roofing experience to not accept this job. Low and behold has no roofing experience, told me my brand new 12 year warranty AC setup looks like a$$ & then asked for payment. To the hansen family dispatcher: Next time, just dont lie and be straightforward instead of worrying about bookings.

Steve's Ultimate Air Heating & Cooling Services

(89 reviews)

Always great dealing with Steve's!!! We called and they had a technician out the next day! They…read moretext you and let you know how far away he is, and that's such a great thing! Our technician was Xavier and he was super knowledgeable and nice! He had our unit fixed in about 15 minutes. Pricing is always great too! Can't say enough great things about Steve's!!!

If I could give zero stars, I would. They have the worst customer service and were so…read moreunprofessional. Technician and office/scheduling do not communicate. Technician came out for a service call, then stated that office would call to reschedule for additional service. Office never called and two days later a technician randomly shows up unscheduled without being notified. Nobody was home. Their office called a week later to send invoice but had all the incorrect information. Then sent over invoice and charged for second visit that never happened (because they did not call us to schedule the security nd appointment). Now let's talk about the office employee. Candace was extremely rude and unprofessional overall then proceeded to hang up on me during conversation. Then when we called back and asked for a supervisor was placed on hold and hung up again. Calling a third time and asking Candace why she hung up she laughed and proceeded to say "you're mistaken. The phone call was complete."Needless to say, they also overcharged for work that was not actually done. when you try to use a small family on business compared to the big name companies, this is how you're treated. There is no accountability. I highly recommend you Do Not use Steve's ultimate air unless you want Candace to hang up on you and charge for services that did not happen.

Stardust Building Supplies

3.9

(41 reviews)

•$

I guess this place would be a hit or miss store. Everything is used and some of it was dirty and I…read morefelt the prices were great on doors but not on appliances. I tend to do better on Craig's List for used items. Maybe I just don't have the patience to sift through stacked and piled items. The employees were all very nice and helpful.

Cabinets, sinks, lights. You will find it here. Return policy does suck, so don't figure to return…read morethings. But it is a vast amount of junk and materials for your desert adventure. Come in clean, leave dusty. I love it.

Integrity Duct Cleaning

(137 reviews)

Integrity did a great job for us cleaning out our dryer vent. Even when I had to change plans at…read morethe last minute. Very professional with great customer service. Brian, TJ and his crew are highly recommended and we will be using them again when we have our AC ductwork serviced.,

Exceptional Company. Their response for quote and scheduling of service was incredibly fast. They…read morealso went the extra mile. Thank you for the great work and prompt service.

AZ Auto Air

4.5

(105 reviews)

Ac wasn't working, was blowing hot air only. Noticed a decline in my ac cooling gradually over…read moremonths. Explained this to them, they took my car in on a Saturday as a walk in, had my car out in about an hour, maybe less. Not only were they super informative and helpful, the pricing was excellent. The service was excellent. I would highly recommend family members and friends to go here for any auto air issues and will definitely be returning if any more issues arise.

They used a wire wheel to mark orientation on my aluminum tubing for my flex line. Tell me how in…read moreany way shape or form that makes sense? It gouged one portion so bad it'll have to be prepared or replaced again. Then the owner stopped messaging me back and just left it as it was. No offer to fix the obvious problem. I guess the removal of 80% of the hardline material on a high pressure line is acceptable? What a joke

Van Marcke Plumbing Supply

4.0

(5 reviews)

They had the parts for an old tub I needed to get it working again, however, it was more expensive…read morethan other stores.

Quality parts and service. Fair pricing with large inventory for all your plumbing needs.read more

The Wire Guy Electric

(118 reviews)

The Wire Guy folks are always responsive and reasonable. I hope they continue the great work for…read morethe next 100 years, so I never have to look for another electrician. Thanks for the new outlet and thanks for having the best price today!

Robert installed a chandelier for me. Great communication, excellent work, reasonable price,…read morereliable. Highly recommend

Izzy's Insulation

(54 reviews)

To add insulation to our garage, I called several companies. When I called Izzy's Insulation, I…read morespoke with Milton who is the owner/installer. He took the time to listen and recommended insulation for the garage attic. I received a very reasonable quote within an hour and when I called back to schedule an appointment, he answered the phone and scheduled the installation within a few days. The morning of appointment I received a text msg, indicating ETA for his arrival. He and his co-worker did a great job installing over 13" of insulation in our garage attic! He took before and after pictures of our attic. The inside temperature of our garage feels much better now. This is a small owner-operated business who knows how to take care of their customers. I highly recommend them!

Thought I could cool my garage down below 120 by adding insulation over garage ceiling. Builder…read morehad not put any. Sent out for quotes through Yelp for several providers. A couple even came by to look at the job site and make recommendations about the type of installation they thought I needed. After talking to four or five firms, Milton from Izzy's insulation reached out to me and made the most practical recommendation based on my unique situation. We ended up going with a blown in fiberglass insulation of R 38 and 13 inches. His price was the best by a few bucks, but I particularly liked his practical recommendations, and so ended up using him. He booked me out a week later and showed up exactly on time and had the job done in just a couple hours. He even provided me with before and after pictures that I can use when I submit my taxes for an energy tax credit. Very straightforward and honest service I recommend if you're looking for installation to talk to him at least. As it ended up the insulation did basically nothing to help with the temperature in my garage. If others are looking to do the same thing, I tell you to look at a combination of insulation for your ceiling, walls if needed, and the inside of your garage door these metal garage doors really radiate a lot of heat into the garage.

Match All Drywall

(98 reviews)

We recently had a mold issue and needed the cut-out drywall patched up on a very tight timeline…read morebefore our painters arrived. Steve was able to come out quickly and gave us a quote we were really happy with, and then he got us on the schedule right away so we could meet our deadline. He worked so fast and tirelessly, and in the end, we absolutely loved the final product. He even replaced the missing insulation with stuff that was higher quality than what was there before, and he got the drywall texture to match the rest of the wall perfectly. He was also super clean and respectful of our space, and I'm just so thankful for his hard work to help get our first home patched up and back in order on such a crazy schedule!

We were super happy with our experience with Match All Drywall! Everyone was great and very…read moreprofessional. Our ceiling and walls look amazing! We would definitely recommend Match All Drywall to anyone!

ACO Landscape & Grading Service

5.0

(6 reviews)

Armando is professional and personable! He was responsive, and took care of the trees I wanted…read moreremoved in a timely manner. He did a great job, and I highly recommend!

This gentleman is awesome! Very down to earth personable kind professional and he knows what he's…read moredoing! Very reasonable rates very professional results... We highly recommend him! David in Mesa

Valley Light Gallery

(82 reviews)

Fabulous store with so many fun pieces. I have worked with several people here and all very…read morehelpful. Most recently, Kody assisted me and we had a great time picking some amazing light fixtures. Also; they have a large selection of in stock items! In stock!! Yes. Also, have a wide selection of lightbulbs and fans and more. Recommend! Definitely.

We love this place! We have purchased several lighting fixtures and are super happy with the…read morequality and functionality. They have a large inventory to meet all sorts of styles. I like just perusing the store!

Costco Gas

See more unrecommended reviews

(8 reviews)

Great price. Went early so I was in and out in no time. Suggest you go early before the warehouse…read moreopens.

The price is always lower than any where else nearby. The hours are convenient for me to get the…read morefuel I need.

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Hannah S.

11 years ago

I have been very pleased with the service and maintenance work that has been performed in my home. I have been working specifically with one of the technicians whom I always request. He is a family man and has been extremely helpful and kind and his desire to genuinely help us shows. At no additional fee to come out and inspect the HVAC unit, I ended up having a small repair done to the ac unit because our heater was not running properly. I have also used the service for duct cleaning. My new baby was always getting sick with head colds so we decided we would have our ducts checked and cleaned. We were able to schedule an appointment promptly and the technician assigned came out and reviewed our ducts, took pictures and showed us what was in there. The same day he cleaned the air ducts out and shortly after the cleaning we noticed my daughter stopped getting so ill all of the time. My mother has also had some small maintenance done on her HVAC unit by the same technician we use and we have nothing but good things to say about him and the company. Thank you for all that you do!! H.Sanchez read more

Nancy M.

12 years ago

We are very pleased with all the work Western States has done for us. We bought 2 new units 2 years ago and they have called and come pre "winter" and summer for check ups. We recently used them for an SRP program that provides an energy assessment for $99. SRP also provides that much in freebies for completing this. Western States recommended some duct work and sealing which we went ahead with. The tech Harley who cleaned our vents was courteous and professional. My husband and I enjoyed working with Steve and Pat through the assessment and duct work. Steve even identified and fixed some issues that were overlooked on our install 2 years ago for no charge. Yesterday one of our units began blowing hot air. I spoke to Gerard in the office who spoke to his boss, Claude , and we had a technician, Jim,at the house within an hour and a half who quickly found the problem and fixed it for us at no charge. This is long, I know, but I wanted to name those who gave us exceptional service. We are very pleased with Western Services and will use and recommend them now and in the future. read more

Gail M.

9 years ago

I've read several bad reviews about Western State. My experience was a good one. I was referred by a friend that Purchased a new A/C, heat pump about a year ago. My A/C started acting up last week. It was About 7PM. I phoned Western State & Noel, the manager, called me back right away. Unfortunately, they weren't able to send a technician out that evening, but, the next morning Mike came out. Mike took a long time answering all of my many questions & did so in detail. I never felt he was trying to sell me anything! I got a quote for a new A/C system from another Reputable, company. I decided to purchase the new system from Western State. Caesar, the installer, did a professional installation & cleaned everything before leaving. I felt that Mike was honest & Professional as well. read more

Kathryn S.

3 years ago

A plumber with this company came to my home to do a plumbing job and while he was here unplugged my deep freezer. The event happened at the end of August '22 and I have been promised compensation for the damages multiple times without follow-through. The amount of run around and avoidance of this issue has been absolutely ridiculous. They did replace the freezer unit and take the old one, but said it was a mistake they didn't bring me the check for the food. Since then they refuse to answer my calls or my emails. When I call the company they have the receptionist lie saying they will call me back that day. You can see it has been now 7 months and they are still avoiding doing what they said they would do multiple times to fix the damage. read more

John F.

9 years ago

Western states sent out Steve Foster. He did a fantastic job! When he saw it was a different make than the brand they carry and offered to send out another company so that I could get the repair for free from the Trane warranty! When's the last time that you heard of that? I needed the repair quickly and asked if he could do it anyway. He worked out a offer where I extended my warranty to 2023 with all parts and labor for repairs included. This made my five hundred dollar repair bill disappear. And I'm covered to 2023. I just have to pay $150 a year for maintenance starting in 2020. He quickly picked up the parts from Trane and had me up and running fast. The best service I've ever had. read more

richard W.

8 years ago

Our consultant, Steve Foster, was helpful in answering all our questions about duct cleaning and sealing & installing a new heat pump. We were looking for a more efficient system and he recommended the Infinity Series Carrier System. We saw him on Thursday and the work was completed by the following Saturday afternoon. Cesar, Matt, and Connor were installation and job techs who completed their work in a friendly and professional manner and cleaned up and thanked us for the business before they left. It was truly a pleasure meeting and working with these people. Thank you Western States Home Services. Sincerely, Richard & Karen read more

Eddie B.

9 years ago

I was very impressed with the service I received today. Made a last minute call to Western States Home Services to see about having someone come out to check my AC. The service I received started with a dispatch and then on to the technician, Steve Foster, who contacted me within 10 minutes and was at my house in another 10 minutes. The service he provided was professional. Steve was knowledgeable about his work and very efficient. Steve cleaned up and put everything back as it was. Once again, I was very impressed and would use this company in the future and if possible I would request Steve to come out!! read more

West Coast Sports Fan N.

1 year ago

I got caught up in a mile long back up this morning on Shea coming from Fountain Hills. This clown driving for Western States decided to take it upon himself to control traffic by swerving from lane to lane so no one would get ahead of him even though the right lane was clear for more than a hundred feet. I followed him all the way to the 101 but couldn't keep up with him because of his speed. Sorry Western but if you're going to drive like that, probably should be in an unmarked vehicle. It's not the best representation for your company. Vehicle # 019. read more

Jodi J.

11 years ago

Scott D. did a air conditioner tune-up and check for us. I was very pleased with his professionalism. He was very knowledgeable, kind, and efficient. Scott was very patient with my children, as they wanted to know exactly what he was doing and wanted to help. I am hoping next time my 5 yr old son will be able to fix any future problems we have. Ha. He went above and beyond with his services. This is the second time we have used Western States Home Services and will continue to use and refer this company to family and friends. Thank you! read more

Wes H.

2 years ago

Ac went out late 07/04/2024, I have used Western State prior for other plumbing and ac work. When I call there was no answer, which I did expect due to the holiday. I did not leave any message and was pleasantly surprised to get a call back to set a appointment right away, they even called back to verify the appointment once set. The following morning the tech showed up a half hour early and had my ac back up and running within the hour. The 3 times I have used them they were always professional, knowledgeable, and transparent! read more

Donald M.

2 years ago

I should have waited to write my first review till I was sure my system was working correctly! They have been back twice in the past 24 hours, just reducing what they had already previously fixed and yet we are still sitting in 87 degree heat at 70 years old, in a heat advisory, and no sign from the repair guy that anyone has even been scheduled today! I was told last night the "manager", who is actually the owner, assured us they would have someone out today first thing!! We are getting a bit frustrated! read more

Barbara B.

7 years ago

My AC unit went out in the summer heat. I was concerned because my husband is 87 years old, in poor health and was having trouble breathing. These folks turned hours into minutes in their response. They arranged the financing and a new unit was installed. The workers were professional, courteous, knowledgeable and completed the work in a timely manner. I would recommend Western States Home Services to anyone. They are thumbs up, five star and rave review in my opinion. Barbara Brooks read more

Lorraine B.

12 years ago

My personal experience with the staff and technician at Western States Home Services has been a good one. Mickel handled the explanation of services ,cost and guarantees as well as scheduling the appointment times and following up on my satisfaction of service received. Chris, the technician, was very courteous, polite, neat and friendly. I'm hoping this is their standard method of business operation and I'll be seeing them in the fall, next spring, etc. Lorraine B. 05-28-14. read more

Ervin C.

10 years ago

We used Western States for the first time to come out and inspect the A/C on a house we just purchased last year. They scheduled an appointment the next day and the service representative was on time and provided a detailed review of the things he found. He took the time to explain what he saw and did not pressure me to correct a few things that were border line and could wait until a later maintenance appointment. My first experience...but so far...so good. read more

Janelle F.

13 years ago

I have used this company many times and bought many units. They did call me on the phone and I decided to try them. I have had someone out every year to check my air conditioner and never have I had the top notch, honest service that Steve Foster provides. I tell everyone I can about him and anyone that has had him out says the same. I have a maintenance program on properties an they actually call me when the maintenance is due!! Great company! read more

Jason M.

11 years ago

Lee was very good. I liked that Lee was extremely professional and thoughtful. He's the type of guy that I felt like I could trust. Didn't feel like I was pressured and he got the job done quickly and efficiently. Told me that I should keep doing the things I was doing. Also gave me some tips to look for on A/C units when I move to my next house. Appreciated that. Would recommend Lee for sure from this company. read more

Rich S.

2 years ago

We are now enjoying our new Carrier HVAC. The installation team was very polite and worked so hard in 110 degree heat. There were a couple bumps in the road that Tony as general manager smoothed out quickly. Steve handled technical adjustments and Hecter made a few adjustments to make the system whisper quiet. Thanks to all who worked so hard to make us comfortable. Rich and Traci Mesa AZ read more

Frankie H.

8 years ago

I am not big at doing reviews but I just had to say how grateful I am for the plumber, Josh M. From this company. I had a leak from my r/o system and he came out right away and didn't charge me extra for the emergency service call. He was so helpful, informative and professional. I am so grateful my friend referred me to Western States. I didn't know they did plumbing too. Yay! Lifesaver read more

Faith D.

2 years ago

My service technician Roy is very pleasant and does most of the work on our system so he is very familiar with us. Last year our ac went down in the hottest part of the summer. He arrived at our house the same day, just hours after our call and had it up and running that day. We get a lot of calls from other companies that want our business but we will stay with Western States and Roy. read more

Tee B.

2 years ago

It was 115 degrees outside when my AC went out. I called several companies for an emergency repair and all of them told me they could be out in 2-3 days. I called Western States and the AC was repaired within an hour! THANK YOU! The repairman was super friendly and explicative. I purchased a 5 yr warranty and preventative maintenance plan to make sure this doesn't happen again. read more

Western States Home Services - hvac - Updated August 2026

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4.1

(170 reviews)

I have been using Rescue One Air since I moved to AZ in 2022 for my biannual service. Over the…read moreyears, they have addressed other concerns promptly and efficiently. On July 31st I realized the temperature was rising in my house. Gabe came out and suggested I replace the compressor or purchase a complete HVAC system. As mine was nearing the 10 year mark, I chose the latter. He was able to make some adjustments to keep me cool until the new system was installed. He made the arrangements for Saturday but called me on Friday to see how I made it through the night, Thursday. Thankfully, it stayed cool. Bradley and Chance arrived on Saturday as scheduled. Within 5 hours, my new system was up and running. They were so professional and pleasant. An hour after they left, I looked at the thermostat and the temperature was rising. Of course it was one of the hottest days of the year. I immediately called Rescue One Air and within a few hours, Joshua Dixon, Installation Manager, arrived. Shortly thereafter, Bradley arrived as well. They did some tweaking and testing and within a couple of hours my A/C was working perfectly. Joshua even checked/adjusted all of my vents to provide the best airflow. I am so impressed with this company from the technicians to the office staff. If you want reliable, prompt, efficient, knowledgeable service, this company is for you, the ONLY company for you. You couldn't pay me to use anyone else. Kudos to you Rescue One Air. Susan Schoeny, Sun City

They'll sell you a unit telling you that it will keep up with the summer heat. It won't, they'll…read moresay that it's functioning fine. They also will say it's because your house is 10 years old. This makes absolutely no sense when there are much older houses that keep set points.

Mason Pro Services

4.6

(96 reviews)

Mike is a real pro and he makes certain that we, the customers, fully understand the work that was…read moredone...and that it was completed to our satisfaction.

Hooray for Alberto! I gave Mason all stars for the install and follow through on my new mini/split…read morein our Casita. I was having difficulties programming the remote and the app on my iPhone. Really nice Tech came yesterday and I thought he nailed it but upon checking this morning it was running heat, and it's 103! Alberto to the rescue. He immediately saw what was wrong, reprogrammed the phone and remote, and was on his way in less than 20 minutes! The follow through from the office to the Techs to me is excellent! My wife and I thank Mason Pro Service, and put a medal on Alberto!

Thomas Home Services

(24 reviews)

We explained what the problem was with our washing machine before they came. The guy showed up and…read morelooked at it for 1 minute and immediately said the grinding and loud noise means the washing machine is done and would cost just as much to buy a new machine. So we paid $125 for someone to come and immediately say it's not worth fixing. I think they knew ahead of time it wasn't worth fixing but sent someone out anyway and took our money. Just didn't sit right with us. On another note the tech that came out was very nice and explained the situation. We just feel robbed.

Our LED board light went out in our fridge. Called and ordered a new one since we were still…read moregetting power to the plug. The new board did not work as well so we called Thomas Home Services. They were nice on the phone, stated they would charge us a tech call fee to come out and determine what the issue was which is understandable. They stated after they figure out what the problem is, they would apply the $125 service call to the bill if we moved forward with the repairs. After the service guy came out, which he was very nice and knowledgeable, he stated it was the 2 small switches in front and our transformer underneath. Stated it was $680 - $125 for everything. We agreed but they stated they had to order the parts and they would come back the following week around Tuesday. Tuesday came and we did not hear from them. I called them on Wednesday and they stated the parts came in and would have someone call me. Again, another day went by and no one called. I had to call back in where they told me they could not come out until Tuesday or Wednesday of the following week and would put us on the 1st stop at 8am. We scheduled for Tuesday. 8:20am came by and no word. I called and asked if someone was coming and the lady stated the service guy had to stop by the parts store to pickup the parts and then would head our way. The guy finally showed up at 8:45am. Mind you, I was advised the previous week by 2 people the parts were in and they already had them on hand. After the service guy installed the 2 switches which took about 10 -15 min, he started on the transformer. After we swapped out the transformer, he proceeded to advise us that it was not the transformer but most likely something with the internal wiring and they would have to pull the built in fridge out and start to tear things apart to find out where the break in the wire was bad. We did not want to spend the money on that. They ended up billing us $400 for 2 switches. I spoke to the manager and he stated they don't charge by the hour, just what the billing time states for the parts. I asked him for a breakdown of labor and parts and he stated they don't do invoices that way. I would assume it is THEIR way of covering all the labor they did on our fridge for something that did not need to be replaced which they misdiagnosed from the beginning. Now, here comes more horrible service: I looked under the fridge to see how things were put back as I had a bad feeling after what they did on the above. The service guy only put 1 screw back on to hold the cover plate. He did not put the other 2 screws on. After I took the cover plate off, the service guy did not put the transformer cover back on as well. He shoved it back under the fridge and put all the screws under the fridge laying on the ground. Every time you call this place, they asked you how they can put a smile on your face. What a joke. I would never use this company nor recommend them. They did not finish the job and wasted our time/money.

AC & Plumbing Doctors

4.2

(235 reviews)

Nothing is scarier than having your AC go out in the middle of summer. Unfortunately, this happened…read moreto us twice this past year. Fortunately, we had a recommendation for AC Doctors. Both times we called for our outage, the technician arrived within a few hours of our initial call. The scheduling was easy, and the folks we spoke with were friendly and accommodating. The technician was thorough and took the time to explain what was happening with our unit. They gave us several options and were upfront with the pricing. After the second go-around, we ended up joining their membership, which is very reasonably priced. Big thank you to AC Doctors for their quick response times and friendly service. We're happy to recommend them any day.

I would strongly discourage anyone from using AC & Plumbing Doctors. We signed up for their…read moremembership expecting peace of mind and quality preventive maintenance. Instead, we got poor workmanship and real damage. During the maintenance visit, they said our system needed a new capacitor. We trusted them and paid for the replacement. Just two weeks later, we had to call them back for a clogged drain, something that should have been caught during proper preventive maintenance. That incorrect installation of the capacitor led to the drip pan overflowing, causing water to leak into our ceiling and flood. After spending about fifteen hundred dollars with this company, we still didn't have a working system we could rely on. We finally called Scottsdale AC Pros, and they immediately identified that the capacitor had been installed incorrectly. They corrected it. That is not preventative maintenance. That's negligence. If you want careful workmanship and real preventative care, look elsewhere. John & Wendi A /Scottsdale AZ

Wolfgangs Cooling, Heating & Plumbing

3.5

(82 reviews)

I had a new AC system installed. It went well; however a couple days later, I noticed the…read morepre-cooling temperature was at normal room temp. Many attempts were made by different employees to learn why the system wouldn't cool down when programmed. The thermostat and HVAC employees thought it was the high Phoenix temps and the fact that I had a manufactured home. I was very persistent, calling often, attempting to find a "realistic" solution. Finally, the system got replaced with a much better brand. Hallelujah! It's fixed. Sometimes starting over is the best answer. Wolfgang worked right along with me all the way. There was no giving up. They're always on time and very customer oriented. Frustrating, but resolved to the highest satisfaction!

Terrible customer service. I purchased an air conditioning unit from a company that then years…read morelater was bought out by Wolfgangs Cooling, Heating and Plumbing. My unit was under warranty for another two years. Last Friday the unit stopped cooling, and I called and a technician came out and diagnosed the outdoor condenser fan motor had failed. The technician, Pat, said they might be able to get part on Saturday and install it. Then he proceeded to try and sell me a new unit, when I declined, the conversation turned and maybe they wouldn't be able to get the part on Saturday.... He sat across from my sister who is on oxygen and myself trying to get us to buy a new unit. He wanted to see my original warranty and kept saying how old my unit was... My sister is terminally ill and is taken care of in our home where her medical supplies are kept. I called Wolfgangs on Saturday morning and was told they would not be getting the part Saturday but on Tuesday, and it would be installed on Wednesday. I told them that my sister was ill and needed to be in her home with her medical supplies. They then said they could get the part on Monday and install Tuesday. We had to leave our home due to it being 95 degrees inside and my sister's illness. I asked to speak to a manager and was told "they all just went into a meeting." I CALLED BULLSHIT. Asked for someone to call me back and never received a call from anyone. This is terrible customer service. I called on Tuesday morning and cancelled my service call and my service agreement with them and not one question was asked, so that tells me they do not want my business. A friend called their air conditioning company and when the tech came out and said they had the part on their truck and fixed the unit. They also charged me $128 service fee which I have a service contract with them and the unit being under warranty should not have been charged. So, they are also thieves.

Alan's Air

(143 reviews)

I've been using Alan's Air for years. They continue to be responsive, honest, andreliable. I trust…read morethem completely with our air-conditioning needs!

Have always been great and reasonably priced. would never call anyone else…read more shout out to Craig

Sure Temp Air Conditioning