Western States Home Services

(933 reviews)

We've been using Pink Plumbing & Sewer for more than six years, across two different homes, and…read morethey continue to exceed our expectations every time. What sets them apart is their professionalism, attention to detail, and commitment to customer education. Rather than simply fixing the issue and moving on, they always take the time to explain what they're doing, answer our questions, and provide helpful recommendations for extending the life of our plumbing systems and fixtures. Most recently, Lou and Anthony spent an entire day at our home tackling a long list of plumbing projects. Their work was thorough, efficient, and completed to a very high standard. Despite the large scope of the job, everything was finished in a timely manner, looked great, and functioned perfectly. Just as importantly, they treated our home with respect. Before leaving, they made sure everything was clean and tidy, leaving no trace of the extensive work they had completed throughout the day. It's rare to find a company that consistently delivers this level of service year after year. We highly recommend them and are grateful to have a plumbing team we can trust whenever the need arises.

They were wonderful. Their prices are elevated because they do such a wonderful job and offer a…read morehigher warranty than other plumbers. They are respectful and prompt. It was easy to schedule the appointment and I could text for details. I highly recommend them for sewage problems with a septic tank because they actually know what they're doing!!! they even give back to the community.

Lawson Family Plumbing

(1.2k reviews)

I want to give a huge shoutout to Benjamin! We had a leak that had been evaluated by three other…read morecompanies, and none of them were able to properly identify the source. Benjamin went above and beyond to track it down and solve the problem. Throughout the process, he communicated with us exceptionally well, which made a very stressful situation much easier to navigate. On top of finding the leak, he also noticed an issue with our AC in the attic and helped us identify the source of that problem as well. I can't say enough about Benjamin's professionalism, attention to detail, and genuine dedication to helping us. He truly went above and beyond in every way, and we're incredibly grateful for his hard work and expertise. I would highly recommend him to anyone who needs an honest, knowledgeable, and thorough technician.

Tyler was awesome…read more................................................................. ... ..... .............Mic drop!

Hansen Family

(564 reviews)

As we move into summer, our 11 year old AC unit started having days where it would stop blowing…read morecold air. We'd turn it off for a bit, turn it back on and it would work just fine for a few more days. Didn't seem to be a problem with electric, refrigerant, etc. We'd had the unit serviced recently so not much dirt on the unit.. I guess we're lucky because in the few years we've been here both our units have functioned great. Wasn't sure who to call, but we'd had a great experience with the plumbing side of Hansen, so we reached out. Scheduling was very easy. You can do so online, or a real person answers the phone. They offered to have someone out within a few hours! Our problem wasn't that urgent, but it's comforting to know. Benjamin was our technician, and he was great with communication. He diagnosed the problem (leaking fan motor) very quickly, and gave us options for repair. At no time was he pushy about anything, just factual. We were on the fence with repair vs replace, but decided the unit had enough life in it to repair. Ben also gave us figures on replacing with an eye towards the future. He wrote it all up even knowing that we weren't going to buy anything in the short term. This is really excellent customer service, and you can bet when we're ready we will remember. The repairs were done quickly, we got an email with the invoice and pictures of all the areas worked on. The property was left tidy, and it was an overall excellent experience. That was a week ago, and our AC is working better than it has in the past two years.

What a waste of time. To the "hansen family" dispatcher i talked to, sent photos to and said "if…read moreyou this job isnt up your alley, do not waste my time." Hansen Family: Gotcha... continues to waste my time. Hired these guys to come look at leak coming thru vent, gave me no explanation. I sent them photos prior, asked them if they had 0 roofing experience to not accept this job. Low and behold has no roofing experience, told me my brand new 12 year warranty AC setup looks like a$$ & then asked for payment. To the hansen family dispatcher: Next time, just dont lie and be straightforward instead of worrying about bookings.

American Plumbing and Rooter

5.0

(385 reviews)

Rich was great to work with, highly recommend. Quick to answer questions, very friendly and helpful!read more

Called them this morning looking to replace my water heater. They were able to come in and replace…read morethe water heater same day. Very friendly and accommodating, would recommend

Second Opinion Plumbing

(267 reviews)

Joe Buschnell did an excellent job replacing two valves in our home. He was professional, honest,…read moreand his workmanship was top-notch. What impressed me most was how trustworthy he was--I felt completely confident in his recommendations and the quality of his work. Highly recommend Joe for any plumbing needs!

This is the company I have used to install my misting system and also service my outdoor misting…read moresystem. Kyle McCracken is vice president and this company is licensed/bonded and insured. 7 days a week from 7am to 7pm and I've only waited a day or two for my non emergency issues. Give them a call as I highly recommend them.

P&L Plumbing

(135 reviews)

Quick, efficient, clean. Plumber answered all questions. Explained what exactly was done. Price was…read more$200 less than all other quotes.

Kevin & Kyle were absolutely amazing. Had a clogged double sink vanity and they were the 4th…read moreplumbing company to come out. They tried and were so persistent and got the drain unclogged. We now have our plumbing company for life and we highly recommend Kevin and Kyle with P&L Plumbing. No other company could get the sinks unclogged but these guys persisted and got the job done. Extremely reasonable rates and quality work. They definitely take pride in their work.

Good Times Plumbing & Restoration

(89 reviews)

"Good Time" is the perfect name for this company because working with them was truly a breath of…read morefresh air. My husband and I recently bought our first home, and while trying to complete some minor upgrades, we discovered mold. We immediately panicked, assuming the absolute worst. After reading their excellent reviews, I decided to give them a call--and I am so glad I did. Everyone who came out to our house was incredible, friendly, and deeply professional. They made an incredibly stressful situation completely painless, and they treated our home as if it were their own. One important tip for future customers: This company focuses strictly on remediation, meaning they do not handle the reconstruction or repairs (like replacing drywall) once the mold is gone. This wasn't an issue for me--I simply called around and found a local contractor to patch things up afterward--but it's important to go in with the right expectations and always ask questions! The team members we worked with deserve individual recognition: Brandan came out first to rule out any active plumbing leaks. Once he confirmed the mold wasn't plumbing-related, he kindly offered to inspect the rest of our new home's plumbing. He caught a few minor issues, explained his recommendations clearly, and provided no-pressure quotes. We are so relieved to finally have a trustworthy plumber on speed dial! He then immediately looped in their mold specialist, Ruben. Ruben arrived the very same day to assess the mold and provide a fair quote. He was incredibly sympathetic to our situation and reassured us that he would remove as little material as possible while keeping the home safe and thorough. We immediately knew we were in good hands. A few days later, Ruben and Ivan completed the work. They were punctual, efficient, and surprisingly quiet. Not only did they finish on time, but they also managed to save an entire wall and our builder shelves. Because they saved the wall, Ruben actually adjusted our final invoice down to reflect the lower material removal--a massive financial relief for first-time homebuyers. Ruben took extensive photos, walked me through the containment zone to explain their findings, and even returned the next day to walk my husband through the exact same breakdown so we were both fully informed. The final report they provided was incredibly thorough, detailing every single step with photographic evidence. My husband can be very picky about contracted work, and even he was completely impressed and had zero critiques. We were so incredibly stressed, and the calm presence and expertise this team brought into our home was invaluable. After a separate, highly disappointing experience with a different local plumbing company just days prior, "Good Time" completely restored our faith in local businesses. I cannot recommend them highly enough!

I had an emergency leak problem & Good Time Plumbing came to my rescue the same day and worked…read morediligently until it was resolved. The technician was Azriel He was fabulous. He explained everything clearly & kept me in the loop step by step. Azriel work was impeccable. I highly recommend Good Times Plumbing & I highly recommend Azriel. I will use them in the future & I will be requesting Azriel. Thank You for a job well done.

Affordable Plumber

(17 reviews)

On time and affordable! Planning to use again in the future. Great service! I am going to contact…read morethem now'

A Affordable Plumber is affordable, professional and quick. 3/13/23…read more Walt, the plumber, was effective and nice. Cody, the apprentice, was good. They called me before they came to the house and we're reliable. I will have them back again sometime. I don't think they take credit cards. They take cash, checks or venmo. Thanks Patrick for coordinating.

Rooter & Plumbing Service

(397 reviews)

Stephen is outstanding. He is honest, offers fair prices, takes pride in his quality work, and…read morehard-working. He did a lot of plumbing work for me, and I had an excellent experience with him. I highly recommend him and would use him in the future!

If you are looking for a trustworthy and honest plumber, Stephen is your guy. From the time I first…read morecontacted him he was very prompt with responding and setting up a time to come out in order to give me an estimate. He was very thorough and explained things to me multiple times as the plumbing world is very foreign to me. I felt he was very honest with what exactly needed to be done in order to fix the pipes that were leaking in the attic. During this time, I also had received other quotes that were astronomically high for the same amount of work that Stephen was going to be doing for me. He sent me the quote promptly the next day and answered additional questions I had before we agreed to the contract. Stephen and his dad got the new pipe installed within just a few hours, they got everything back up and running same day. I really appreciated that they were willing to work in the attic in this summer heat. I will be using Stephen moving forward for any plumbing issues I may run into. Thank you again!

Delta Plumbing Repipe and Drains

4.0

(12 reviews)

Came early (like when does that ever happen?) and were super speedy…read more I do wish they would've asked if they should wear boot covers because we are a no-shoe house, but I don't think most places would consider that standard protocol. They detected the leak quickly and charged me $88. Great experience, nice people, speedy service.

I am really disappointed with the quality of service I received from Delta Plumbing…read more My first interaction with Delta was when they uninstalled my toilets. I understand that plumbers often have long days and multiple jobs to complete, but that should not be an excuse to place my toilet seats in front of my front door out of frustration, leaving residue on my patio. My second interaction was for the installation of the new toilets. The plumber arrived at my house and immediately attempted to give every excuse as to why he couldn't install them. After speaking with his boss, he came back and said he would install them, but not before explaining that there was new staff working at their call center who didn't know what they were doing and that the details of the job had been explained incorrectly to me. At that point, I honestly just wanted the toilets installed, so I offered to show him my work order. He responded by saying, "I'm not here to argue," and walked away. He then installed the toilets, and when he was finished, he asked me to inspect them. He still appeared frustrated as I walked through the house to look at the work. The brand-new toilets and my floors had a significant amount of residue on them from the installation, but that was not my main concern. One of the toilets was installed at an obvious angle. I am not being picky--it was clearly crooked. I asked if he could straighten it out. Frustrated, he told me the toilet flange was off and that if I wanted it fixed, it would cost $4,500. He then told me to sign off on the job. I also asked him to take the sink that I had paid for him to remove from the house. He refused, stating that it would be a "liability." He said they would simply refund me instead. He then left, leaving behind both the sink and the trash. I admit that I knowingly signed the paperwork because I did not trust the company to properly correct the issue. I later had another plumber come out to inspect and fix the work. He told me there was nothing wrong with the flange and that the crooked installation was most likely the result of laziness. Over the years, I have had many positive experiences with tradesmen and have great respect for the hard work and effort they put into their jobs. Unfortunately, this company did not reflect that level of professionalism or workmanship, and I am truly shocked by the experience I had.

Stardust Building Supplies

3.9

(41 reviews)

•$

I guess this place would be a hit or miss store. Everything is used and some of it was dirty and I…read morefelt the prices were great on doors but not on appliances. I tend to do better on Craig's List for used items. Maybe I just don't have the patience to sift through stacked and piled items. The employees were all very nice and helpful.

Cabinets, sinks, lights. You will find it here. Return policy does suck, so don't figure to return…read morethings. But it is a vast amount of junk and materials for your desert adventure. Come in clean, leave dusty. I love it.

Integrity Duct Cleaning

(137 reviews)

Integrity did a great job for us cleaning out our dryer vent. Even when I had to change plans at…read morethe last minute. Very professional with great customer service. Brian, TJ and his crew are highly recommended and we will be using them again when we have our AC ductwork serviced.,

Exceptional Company. Their response for quote and scheduling of service was incredibly fast. They…read morealso went the extra mile. Thank you for the great work and prompt service.

AZ Auto Air

4.5

(105 reviews)

Ac wasn't working, was blowing hot air only. Noticed a decline in my ac cooling gradually over…read moremonths. Explained this to them, they took my car in on a Saturday as a walk in, had my car out in about an hour, maybe less. Not only were they super informative and helpful, the pricing was excellent. The service was excellent. I would highly recommend family members and friends to go here for any auto air issues and will definitely be returning if any more issues arise.

They used a wire wheel to mark orientation on my aluminum tubing for my flex line. Tell me how in…read moreany way shape or form that makes sense? It gouged one portion so bad it'll have to be prepared or replaced again. Then the owner stopped messaging me back and just left it as it was. No offer to fix the obvious problem. I guess the removal of 80% of the hardline material on a high pressure line is acceptable? What a joke

Van Marcke Plumbing Supply

4.0

(5 reviews)

They had the parts for an old tub I needed to get it working again, however, it was more expensive…read morethan other stores.

Quality parts and service. Fair pricing with large inventory for all your plumbing needs.read more

The Wire Guy Electric

(117 reviews)

The Wire Guy folks are always responsive and reasonable. I hope they continue the great work for…read morethe next 100 years, so I never have to look for another electrician. Thanks for the new outlet and thanks for having the best price today!

Robert installed a chandelier for me. Great communication, excellent work, reasonable price,…read morereliable. Highly recommend

Izzy's Insulation

(54 reviews)

To add insulation to our garage, I called several companies. When I called Izzy's Insulation, I…read morespoke with Milton who is the owner/installer. He took the time to listen and recommended insulation for the garage attic. I received a very reasonable quote within an hour and when I called back to schedule an appointment, he answered the phone and scheduled the installation within a few days. The morning of appointment I received a text msg, indicating ETA for his arrival. He and his co-worker did a great job installing over 13" of insulation in our garage attic! He took before and after pictures of our attic. The inside temperature of our garage feels much better now. This is a small owner-operated business who knows how to take care of their customers. I highly recommend them!

Thought I could cool my garage down below 120 by adding insulation over garage ceiling. Builder…read morehad not put any. Sent out for quotes through Yelp for several providers. A couple even came by to look at the job site and make recommendations about the type of installation they thought I needed. After talking to four or five firms, Milton from Izzy's insulation reached out to me and made the most practical recommendation based on my unique situation. We ended up going with a blown in fiberglass insulation of R 38 and 13 inches. His price was the best by a few bucks, but I particularly liked his practical recommendations, and so ended up using him. He booked me out a week later and showed up exactly on time and had the job done in just a couple hours. He even provided me with before and after pictures that I can use when I submit my taxes for an energy tax credit. Very straightforward and honest service I recommend if you're looking for installation to talk to him at least. As it ended up the insulation did basically nothing to help with the temperature in my garage. If others are looking to do the same thing, I tell you to look at a combination of insulation for your ceiling, walls if needed, and the inside of your garage door these metal garage doors really radiate a lot of heat into the garage.

Match All Drywall

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We recently had a mold issue and needed the cut-out drywall patched up on a very tight timeline…read morebefore our painters arrived. Steve was able to come out quickly and gave us a quote we were really happy with, and then he got us on the schedule right away so we could meet our deadline. He worked so fast and tirelessly, and in the end, we absolutely loved the final product. He even replaced the missing insulation with stuff that was higher quality than what was there before, and he got the drywall texture to match the rest of the wall perfectly. He was also super clean and respectful of our space, and I'm just so thankful for his hard work to help get our first home patched up and back in order on such a crazy schedule!

We were super happy with our experience with Match All Drywall! Everyone was great and very…read moreprofessional. Our ceiling and walls look amazing! We would definitely recommend Match All Drywall to anyone!

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Armando is professional and personable! He was responsive, and took care of the trees I wanted…read moreremoved in a timely manner. He did a great job, and I highly recommend!

This gentleman is awesome! Very down to earth personable kind professional and he knows what he's…read moredoing! Very reasonable rates very professional results... We highly recommend him! David in Mesa

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Hannah S.

11 years ago

I have been very pleased with the service and maintenance work that has been performed in my home. I have been working specifically with one of the technicians whom I always request. He is a family man and has been extremely helpful and kind and his desire to genuinely help us shows. At no additional fee to come out and inspect the HVAC unit, I ended up having a small repair done to the ac unit because our heater was not running properly. I have also used the service for duct cleaning. My new baby was always getting sick with head colds so we decided we would have our ducts checked and cleaned. We were able to schedule an appointment promptly and the technician assigned came out and reviewed our ducts, took pictures and showed us what was in there. The same day he cleaned the air ducts out and shortly after the cleaning we noticed my daughter stopped getting so ill all of the time. My mother has also had some small maintenance done on her HVAC unit by the same technician we use and we have nothing but good things to say about him and the company. Thank you for all that you do!! H.Sanchez read more

Nancy M.

12 years ago

We are very pleased with all the work Western States has done for us. We bought 2 new units 2 years ago and they have called and come pre "winter" and summer for check ups. We recently used them for an SRP program that provides an energy assessment for $99. SRP also provides that much in freebies for completing this. Western States recommended some duct work and sealing which we went ahead with. The tech Harley who cleaned our vents was courteous and professional. My husband and I enjoyed working with Steve and Pat through the assessment and duct work. Steve even identified and fixed some issues that were overlooked on our install 2 years ago for no charge. Yesterday one of our units began blowing hot air. I spoke to Gerard in the office who spoke to his boss, Claude , and we had a technician, Jim,at the house within an hour and a half who quickly found the problem and fixed it for us at no charge. This is long, I know, but I wanted to name those who gave us exceptional service. We are very pleased with Western Services and will use and recommend them now and in the future. read more

Gail M.

9 years ago

I've read several bad reviews about Western State. My experience was a good one. I was referred by a friend that Purchased a new A/C, heat pump about a year ago. My A/C started acting up last week. It was About 7PM. I phoned Western State & Noel, the manager, called me back right away. Unfortunately, they weren't able to send a technician out that evening, but, the next morning Mike came out. Mike took a long time answering all of my many questions & did so in detail. I never felt he was trying to sell me anything! I got a quote for a new A/C system from another Reputable, company. I decided to purchase the new system from Western State. Caesar, the installer, did a professional installation & cleaned everything before leaving. I felt that Mike was honest & Professional as well. read more

Kathryn S.

3 years ago

A plumber with this company came to my home to do a plumbing job and while he was here unplugged my deep freezer. The event happened at the end of August '22 and I have been promised compensation for the damages multiple times without follow-through. The amount of run around and avoidance of this issue has been absolutely ridiculous. They did replace the freezer unit and take the old one, but said it was a mistake they didn't bring me the check for the food. Since then they refuse to answer my calls or my emails. When I call the company they have the receptionist lie saying they will call me back that day. You can see it has been now 7 months and they are still avoiding doing what they said they would do multiple times to fix the damage. read more

John F.

9 years ago

Western states sent out Steve Foster. He did a fantastic job! When he saw it was a different make than the brand they carry and offered to send out another company so that I could get the repair for free from the Trane warranty! When's the last time that you heard of that? I needed the repair quickly and asked if he could do it anyway. He worked out a offer where I extended my warranty to 2023 with all parts and labor for repairs included. This made my five hundred dollar repair bill disappear. And I'm covered to 2023. I just have to pay $150 a year for maintenance starting in 2020. He quickly picked up the parts from Trane and had me up and running fast. The best service I've ever had. read more

richard W.

8 years ago

Our consultant, Steve Foster, was helpful in answering all our questions about duct cleaning and sealing & installing a new heat pump. We were looking for a more efficient system and he recommended the Infinity Series Carrier System. We saw him on Thursday and the work was completed by the following Saturday afternoon. Cesar, Matt, and Connor were installation and job techs who completed their work in a friendly and professional manner and cleaned up and thanked us for the business before they left. It was truly a pleasure meeting and working with these people. Thank you Western States Home Services. Sincerely, Richard & Karen read more

Eddie B.

9 years ago

I was very impressed with the service I received today. Made a last minute call to Western States Home Services to see about having someone come out to check my AC. The service I received started with a dispatch and then on to the technician, Steve Foster, who contacted me within 10 minutes and was at my house in another 10 minutes. The service he provided was professional. Steve was knowledgeable about his work and very efficient. Steve cleaned up and put everything back as it was. Once again, I was very impressed and would use this company in the future and if possible I would request Steve to come out!! read more

West Coast Sports Fan N.

1 year ago

I got caught up in a mile long back up this morning on Shea coming from Fountain Hills. This clown driving for Western States decided to take it upon himself to control traffic by swerving from lane to lane so no one would get ahead of him even though the right lane was clear for more than a hundred feet. I followed him all the way to the 101 but couldn't keep up with him because of his speed. Sorry Western but if you're going to drive like that, probably should be in an unmarked vehicle. It's not the best representation for your company. Vehicle # 019. read more

Jodi J.

11 years ago

Scott D. did a air conditioner tune-up and check for us. I was very pleased with his professionalism. He was very knowledgeable, kind, and efficient. Scott was very patient with my children, as they wanted to know exactly what he was doing and wanted to help. I am hoping next time my 5 yr old son will be able to fix any future problems we have. Ha. He went above and beyond with his services. This is the second time we have used Western States Home Services and will continue to use and refer this company to family and friends. Thank you! read more

Wes H.

2 years ago

Ac went out late 07/04/2024, I have used Western State prior for other plumbing and ac work. When I call there was no answer, which I did expect due to the holiday. I did not leave any message and was pleasantly surprised to get a call back to set a appointment right away, they even called back to verify the appointment once set. The following morning the tech showed up a half hour early and had my ac back up and running within the hour. The 3 times I have used them they were always professional, knowledgeable, and transparent! read more

Donald M.

2 years ago

I should have waited to write my first review till I was sure my system was working correctly! They have been back twice in the past 24 hours, just reducing what they had already previously fixed and yet we are still sitting in 87 degree heat at 70 years old, in a heat advisory, and no sign from the repair guy that anyone has even been scheduled today! I was told last night the "manager", who is actually the owner, assured us they would have someone out today first thing!! We are getting a bit frustrated! read more

Barbara B.

7 years ago

My AC unit went out in the summer heat. I was concerned because my husband is 87 years old, in poor health and was having trouble breathing. These folks turned hours into minutes in their response. They arranged the financing and a new unit was installed. The workers were professional, courteous, knowledgeable and completed the work in a timely manner. I would recommend Western States Home Services to anyone. They are thumbs up, five star and rave review in my opinion. Barbara Brooks read more

Lorraine B.

12 years ago

My personal experience with the staff and technician at Western States Home Services has been a good one. Mickel handled the explanation of services ,cost and guarantees as well as scheduling the appointment times and following up on my satisfaction of service received. Chris, the technician, was very courteous, polite, neat and friendly. I'm hoping this is their standard method of business operation and I'll be seeing them in the fall, next spring, etc. Lorraine B. 05-28-14. read more

Ervin C.

10 years ago

We used Western States for the first time to come out and inspect the A/C on a house we just purchased last year. They scheduled an appointment the next day and the service representative was on time and provided a detailed review of the things he found. He took the time to explain what he saw and did not pressure me to correct a few things that were border line and could wait until a later maintenance appointment. My first experience...but so far...so good. read more

Janelle F.

13 years ago

I have used this company many times and bought many units. They did call me on the phone and I decided to try them. I have had someone out every year to check my air conditioner and never have I had the top notch, honest service that Steve Foster provides. I tell everyone I can about him and anyone that has had him out says the same. I have a maintenance program on properties an they actually call me when the maintenance is due!! Great company! read more

Jason M.

11 years ago

Lee was very good. I liked that Lee was extremely professional and thoughtful. He's the type of guy that I felt like I could trust. Didn't feel like I was pressured and he got the job done quickly and efficiently. Told me that I should keep doing the things I was doing. Also gave me some tips to look for on A/C units when I move to my next house. Appreciated that. Would recommend Lee for sure from this company. read more

Rich S.

2 years ago

We are now enjoying our new Carrier HVAC. The installation team was very polite and worked so hard in 110 degree heat. There were a couple bumps in the road that Tony as general manager smoothed out quickly. Steve handled technical adjustments and Hecter made a few adjustments to make the system whisper quiet. Thanks to all who worked so hard to make us comfortable. Rich and Traci Mesa AZ read more

Frankie H.

8 years ago

I am not big at doing reviews but I just had to say how grateful I am for the plumber, Josh M. From this company. I had a leak from my r/o system and he came out right away and didn't charge me extra for the emergency service call. He was so helpful, informative and professional. I am so grateful my friend referred me to Western States. I didn't know they did plumbing too. Yay! Lifesaver read more

Faith D.

2 years ago

My service technician Roy is very pleasant and does most of the work on our system so he is very familiar with us. Last year our ac went down in the hottest part of the summer. He arrived at our house the same day, just hours after our call and had it up and running that day. We get a lot of calls from other companies that want our business but we will stay with Western States and Roy. read more

Tee B.

2 years ago

It was 115 degrees outside when my AC went out. I called several companies for an emergency repair and all of them told me they could be out in 2-3 days. I called Western States and the AC was repaired within an hour! THANK YOU! The repairman was super friendly and explicative. I purchased a 5 yr warranty and preventative maintenance plan to make sure this doesn't happen again. read more

Western States Home Services - hvac - Updated August 2026

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(96 reviews)

Mike is a real pro and he makes certain that we, the customers, fully understand the work that was…read moredone...and that it was completed to our satisfaction.

Hooray for Alberto! I gave Mason all stars for the install and follow through on my new mini/split…read morein our Casita. I was having difficulties programming the remote and the app on my iPhone. Really nice Tech came yesterday and I thought he nailed it but upon checking this morning it was running heat, and it's 103! Alberto to the rescue. He immediately saw what was wrong, reprogrammed the phone and remote, and was on his way in less than 20 minutes! The follow through from the office to the Techs to me is excellent! My wife and I thank Mason Pro Service, and put a medal on Alberto!

Thomas Home Services

(24 reviews)

We explained what the problem was with our washing machine before they came. The guy showed up and…read morelooked at it for 1 minute and immediately said the grinding and loud noise means the washing machine is done and would cost just as much to buy a new machine. So we paid $125 for someone to come and immediately say it's not worth fixing. I think they knew ahead of time it wasn't worth fixing but sent someone out anyway and took our money. Just didn't sit right with us. On another note the tech that came out was very nice and explained the situation. We just feel robbed.

Our LED board light went out in our fridge. Called and ordered a new one since we were still…read moregetting power to the plug. The new board did not work as well so we called Thomas Home Services. They were nice on the phone, stated they would charge us a tech call fee to come out and determine what the issue was which is understandable. They stated after they figure out what the problem is, they would apply the $125 service call to the bill if we moved forward with the repairs. After the service guy came out, which he was very nice and knowledgeable, he stated it was the 2 small switches in front and our transformer underneath. Stated it was $680 - $125 for everything. We agreed but they stated they had to order the parts and they would come back the following week around Tuesday. Tuesday came and we did not hear from them. I called them on Wednesday and they stated the parts came in and would have someone call me. Again, another day went by and no one called. I had to call back in where they told me they could not come out until Tuesday or Wednesday of the following week and would put us on the 1st stop at 8am. We scheduled for Tuesday. 8:20am came by and no word. I called and asked if someone was coming and the lady stated the service guy had to stop by the parts store to pickup the parts and then would head our way. The guy finally showed up at 8:45am. Mind you, I was advised the previous week by 2 people the parts were in and they already had them on hand. After the service guy installed the 2 switches which took about 10 -15 min, he started on the transformer. After we swapped out the transformer, he proceeded to advise us that it was not the transformer but most likely something with the internal wiring and they would have to pull the built in fridge out and start to tear things apart to find out where the break in the wire was bad. We did not want to spend the money on that. They ended up billing us $400 for 2 switches. I spoke to the manager and he stated they don't charge by the hour, just what the billing time states for the parts. I asked him for a breakdown of labor and parts and he stated they don't do invoices that way. I would assume it is THEIR way of covering all the labor they did on our fridge for something that did not need to be replaced which they misdiagnosed from the beginning. Now, here comes more horrible service: I looked under the fridge to see how things were put back as I had a bad feeling after what they did on the above. The service guy only put 1 screw back on to hold the cover plate. He did not put the other 2 screws on. After I took the cover plate off, the service guy did not put the transformer cover back on as well. He shoved it back under the fridge and put all the screws under the fridge laying on the ground. Every time you call this place, they asked you how they can put a smile on your face. What a joke. I would never use this company nor recommend them. They did not finish the job and wasted our time/money.

AC & Plumbing Doctors

4.2

(235 reviews)

Nothing is scarier than having your AC go out in the middle of summer. Unfortunately, this happened…read moreto us twice this past year. Fortunately, we had a recommendation for AC Doctors. Both times we called for our outage, the technician arrived within a few hours of our initial call. The scheduling was easy, and the folks we spoke with were friendly and accommodating. The technician was thorough and took the time to explain what was happening with our unit. They gave us several options and were upfront with the pricing. After the second go-around, we ended up joining their membership, which is very reasonably priced. Big thank you to AC Doctors for their quick response times and friendly service. We're happy to recommend them any day.

I would strongly discourage anyone from using AC & Plumbing Doctors. We signed up for their…read moremembership expecting peace of mind and quality preventive maintenance. Instead, we got poor workmanship and real damage. During the maintenance visit, they said our system needed a new capacitor. We trusted them and paid for the replacement. Just two weeks later, we had to call them back for a clogged drain, something that should have been caught during proper preventive maintenance. That incorrect installation of the capacitor led to the drip pan overflowing, causing water to leak into our ceiling and flood. After spending about fifteen hundred dollars with this company, we still didn't have a working system we could rely on. We finally called Scottsdale AC Pros, and they immediately identified that the capacitor had been installed incorrectly. They corrected it. That is not preventative maintenance. That's negligence. If you want careful workmanship and real preventative care, look elsewhere. John & Wendi A /Scottsdale AZ

Wolfgangs Cooling, Heating & Plumbing

3.5

(82 reviews)

I had a new AC system installed. It went well; however a couple days later, I noticed the…read morepre-cooling temperature was at normal room temp. Many attempts were made by different employees to learn why the system wouldn't cool down when programmed. The thermostat and HVAC employees thought it was the high Phoenix temps and the fact that I had a manufactured home. I was very persistent, calling often, attempting to find a "realistic" solution. Finally, the system got replaced with a much better brand. Hallelujah! It's fixed. Sometimes starting over is the best answer. Wolfgang worked right along with me all the way. There was no giving up. They're always on time and very customer oriented. Frustrating, but resolved to the highest satisfaction!

Terrible customer service. I purchased an air conditioning unit from a company that then years…read morelater was bought out by Wolfgangs Cooling, Heating and Plumbing. My unit was under warranty for another two years. Last Friday the unit stopped cooling, and I called and a technician came out and diagnosed the outdoor condenser fan motor had failed. The technician, Pat, said they might be able to get part on Saturday and install it. Then he proceeded to try and sell me a new unit, when I declined, the conversation turned and maybe they wouldn't be able to get the part on Saturday.... He sat across from my sister who is on oxygen and myself trying to get us to buy a new unit. He wanted to see my original warranty and kept saying how old my unit was... My sister is terminally ill and is taken care of in our home where her medical supplies are kept. I called Wolfgangs on Saturday morning and was told they would not be getting the part Saturday but on Tuesday, and it would be installed on Wednesday. I told them that my sister was ill and needed to be in her home with her medical supplies. They then said they could get the part on Monday and install Tuesday. We had to leave our home due to it being 95 degrees inside and my sister's illness. I asked to speak to a manager and was told "they all just went into a meeting." I CALLED BULLSHIT. Asked for someone to call me back and never received a call from anyone. This is terrible customer service. I called on Tuesday morning and cancelled my service call and my service agreement with them and not one question was asked, so that tells me they do not want my business. A friend called their air conditioning company and when the tech came out and said they had the part on their truck and fixed the unit. They also charged me $128 service fee which I have a service contract with them and the unit being under warranty should not have been charged. So, they are also thieves.

Alan's Air

(143 reviews)

I've been using Alan's Air for years. They continue to be responsive, honest, andreliable. I trust…read morethem completely with our air-conditioning needs!

Have always been great and reasonably priced. would never call anyone else…read more shout out to Craig

Sure Temp Air Conditioning