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    Mason Pro Services

    4.5 (91 reviews)
    Closed 8:00 am - 6:00 pm

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    Response time

    10 minutes

    Response rate

    100%

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    Services - Mason Pro Services

    Bathtub repair

    Circuit breaker installation

    Circuit breaker repair

    34 More Services

    Drain repair

    Electric inspection

    Electric installation or replacement

    Electric panel installation

    Electric panel repair

    Electric repair

    Wire installation

    Electric vehicle charging station installation

    Electric vehicle charging station repair

    Faucet repair

    Garbage disposal installation

    Garbage disposal repair

    Hot water recirculation pump installation

    Hot water recirculation pump repair

    HVAC installation or replacement

    HVAC system repair

    HVAC system maintenance

    Outlet installation

    Outlet repair

    Plumbing inspection

    Plumbing installation or replacement

    Plumbing repair

    Sewer repair

    Shower repair

    Sump pump installation

    Sump pump repair

    Switch installation

    Switch repair

    Toilet installation

    Toilet repair

    Water heater installation

    Water heater repair

    Water pipe installation

    Water pipe repair

    Mason Pro Services Photos

    Recommended Reviews - Mason Pro Services

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    Challen is Awesome!!
    Terry S.

    Challen was our comfort consultant. And WOW he is great at his job!! We moved here two years ago and had to replace our A/C unit...Challen came, and designed the system that is absolutely fabulous!!! We couldn't be happier to have a Trane and Challens expertise in designing the system, relocating it from garage to attic, excellent work by the installation crew! The redesign of returns and move of the interior system made for a nearly silent operation. Two days and we have a solid system that adds value and peace to our home. Also, they come do an inspection in a month to make sure we are happy and that the system is working properly! Oh did I mention they have a one year buyback guarantee and 5 year warranty for labor!!! OMG if you need A/C and want the best call Challen 480-835-9928

    This was for repair work at a rental property we own. No breakdown provided for labor and parts. We felt charges were excesive.
    Tracy V.

    We've used this company on three different installs/repairs. The first was an install of a new Trane A/C unit on our primary residence. Although we had issues with the install everything was finished to our satisfaction and at a price we felt was fair and reasonable. The second time we used them was for service on one of our rental properties. We were in a position of needing some one on short notice and they were able to respond in a timely manner. The unit was fixed and the bill was provided. No breakdown in labor or parts charges was provided and we felt the charges were excessive but we weren't in a position to shop it around and we paid it. The third time we used them consisted of 5 different visits for the same issue. The first call in 12/2021 when the heat started intermittently failing at our primary residence. The Trane unit that they installed was only two years old and under warranty. We were charged 89.00 service call fee and no problem was identified because they couldn't get a fault code. Service tech showed me how to read the fault lights on the unit and said to call when we had a fault code. The unit started failing again with the same problem in 11/2022. I went on the roof and video captured the fault lights per the prior technicians directions. We placed another service call and paid another 89.00 to be told we didn't have sufficient gas pressure and call SW Gas. Called SW gas and they checked pressure. Everything good on the gas side. Unit continued to fail. Service call made and tech says everything is working and no problem found. Unit works for two days and fails again. Service call made and tech says it's probably gas valve on unit. Gas valve is under warranty but labor isn't. They order gas valve, can't quote labor price. Heat still not fixed. They return two days later and replace gas valve. We get a bill for an additional payment of $370.00 (We already paid the two $89.00 service fees) but they won't provide detail for what we're being charged. We had requested the same detail at the time they ordered the part but they wouldn't provide the breakdown on any of the labor charges but told us they would provide it in the final invoice. Tech would not give us a detail of the charges at the final invoice and we were told to call the office and were forced to pay the bill without the detail. They continued to push back and would not give us a detailed invoice showing the labor and warranty parts processing fees until we threatened to charge the bill back to American Express. When we received the final detail of charges we realized we had been grossly overcharged with added fees. I believe that their business and billing practices are deceptive and probably in violation of their warranty services agreement with Trane, the manufacturer of our a/c unit. We will also be following up with Trane and provide them feedback about warranty work being done by Mason. It took almost a year, five service calls, two service charges totaling $178 and an additional payment of $370.00 to fix our heat under warranty. We've never been opposed to paying a premium for services provided in a timely, efficient manner. We do not feel that the total of $548.00 paid in "labor/service charges" or the time it took met that criteria and we will no longer use them for service or replacement on any of our properties. Potential customers of this contractor should use caution and be wary of how they do business.

    Outside A/C Unit

    Excellent job! The new air conditioning unit looks significantly cleaner compared to the old one. They also made modifications to the ductwork, reducing its noise level considerably. Very satisfied with the quality of work.

    New duct work with a more efficient cold air feed into our home than our old "over-under / twist" duct.
    Allan D.

    In the hottest part of July 2019 we replaced our failing 5-ton, package heat pump, 21 yo TRANE unit with another TRANE from Mason Mechanical. Our home is a single-story ranch 2,100 SF block home in Tempe, AZ with a flat roof. We looked at five (5) HVAC vendors, then did a runoff among the 2 best in our opinion. Selected Mason Mechanical of Mesa. Absolutely super experience! Only surprise was how cold our home became after install and how much our SRP Electric utility bill dropped subsequently in July and August. Had no idea our home could get this cold without investing in several other home improvements. Experience: Hugely impressed with Mason Mechanical's NATE certified HVAC technicians, and courteous customer service. Appreciated their non-salesy, down to earth communication style. Recommend you ask for Joe Calo or another member of his team at Mason Mechanical. Every member of their team treated every member of our family with respect in every interaction. Now it is September and I've seen two (2) much smaller utility bills in a row in spite of us selecting a much colder temperature on our new thermostat. We now find ourselves talking about turning up the temperature so we don't get too cold. I didn't imagine that would ever happen in Arizona - especially August. The whole AC unit keeps us cooler, runs QUIETER, and we are far happier . Our solution: Trane XL15c Single Stage Pkg Heat Pump Aeroseal Install (helped us seal gaps in our old ducts so more of the cold air goes into each room instead of the walls) Trane Clean Effects & a UV Light (we keep a lot of pets, and this helps) Your solution will be different - tailored to your home and you.

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    2 months ago

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    Steve M.

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    2 months ago

    We love Mason Pro Services they do amazing work on my house. They were very nice and quick with their work here

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    Steve M.

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    16 days ago

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    Steve M.

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    16 days ago

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    Steve M.

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    8 months ago

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    Steve M.

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    2 months ago

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    Steve M.

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    2 years ago

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    Steve M.

    We love to hear this feedback, Thank you Terry!

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    2 years ago

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    1 year ago

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    3 years ago

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    Steve M.

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    3 years ago

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    Steve M.

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    3 years ago

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    3 years ago

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    3 years ago

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    7 years ago

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    4 years ago

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    3 years ago

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    6 years ago

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    4 years ago

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    6 years ago

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    6 years ago

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    2 years ago

    our service tech Jim Emmons is excellent. very patient and explains everything. a fine person and I recommend him highly!!

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    7 years ago

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    Steve M.

    Thanks Karli! I hope you have a nice "cool" summer! ;)

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    6 years ago

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    4 years ago

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    6 years ago

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    5 years ago

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    3 years ago

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    6 years ago

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    6 years ago

    David came in with a mask and he covered his shoes. David was on time and did a great job instilling my bathroom tube. Thanks

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    6 years ago

    They were timely, friendly, affordable and professional, all that I ever expect in a service. Thank you for the repair.

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    6 years ago

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    6 years ago

    David came out same day as my request and fixed the issue quickly. Definitely recommend.

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    Page 1 of 3

    Ask the Community - Mason Pro Services

    I might have a small electric problem or I need someone to come and check it out. I live in San Tan Valley AZ 85143. Light bulb in ceiling fixture burned out. Replaced the bulb and now when turned on it flickers a lot. What should I do next?

    Sometimes a new bulb will flicker if it’s not fully tightened, so it’s worth doing a quick double-check just to be sure. But if it still flickers, there are a few other things that could be causing it, such as a loose socket, a worn switch, or a… Read more

    Don’t See Your Question? Ask Away!

    Review Highlights - Mason Pro Services

    Jim E from Mason Mechanical has come out to my house for regular maintenance calls three times now.

    Mentioned in 9 reviews

    Read more highlights

    Larson Air Conditioning - Me and Mike in front of new unit.

    Larson Air Conditioning

    (682 reviews)

    I had a great experience with Larson Air Conditioning. From the start, I really appreciated the…read moretext notification with a photo of the technician before arrival--it made me feel informed and comfortable knowing who to expect. Dan, the technician, was honest, professional, and genuinely kind. He took the time to explain everything clearly and made sure my thermostat and air conditioner were working properly. Overall, the service was smooth and efficient. I would absolutely recommend this company to anyone looking for reliable HVAC service!

    Over the past several years I had been working with another air conditioning service provider in…read morethe valley. When spring rolled around this year during my planned annual maintenance window for my ac unit, I noticed a "$26 Complete System Check" promo offered by Larson. I figured this was perfect timing to connect with the team at Larson and schedule a visit. Scheduling was a breeze and the office staff are incredibly nice and accommodating. My technician James was running a little early for our appointment, and I was given the option to keep my existing service window or have him arrive early. We bumped up my appointment and he arrived right on time. James was incredibly polite, professional and paid close attention to every detail, making sure to clean up after himself. I fully expected James to find some issues with my AC unit as I know Larson operates by a different philosophy than some other service providers. My experience is that Larson likes to be proactive and give you the opportunity to tackle issues before they become emergencies (super important as your ac unit gets older). This can be seen as both good and bad depending on your goals and needs for your AC unit. The choice is always yours to proceed with the work or wait on it. I'm grateful they provide me with data and information to make an informed decision. In my case there were a few recommendations during the visit, and I chose to proceed with the most critical to remediate. I'm actually very thankful James found a potential bearing issue before my warranty was out. Larson was as good or even better than I remember them being when I worked with them at my old house. I'll definitely be calling them in the future and asking for James!

    The Trusted Tech

    The Trusted Tech

    (22 reviews)

    In August 2025, my husband and I called The Trusted Tech when our HVAC unit's primary drain pipe…read morewas clogged, forcing rusty water through the secondary. The owner, Lucas, arrived and we could tell he was a good guy, our dog absolutely loved him too! Unlike previous technicians, Lucas inspected the unit thoroughly in the attic and invited my husband up to show him the issue: badly rusted coils that needed eventual replacement. Also a confirmed refrigerant leak that we had mentioned to him causing problems for us the past couple of years. He patiently answered all of our questions, explained costs clearly, and never pressured us into buying a new system. Since we weren't ready for major work, he cleaned both pipes and we told him we would be contacting him for anything HVAC related moving forward. By December, the refrigerant leak caused our heat to fail. Having discussed it since his last visit, my husband and I decided to replace our 15-year-old unit rather than patch ongoing problems. We chose one of Lucas's recommended systems, and he and his team installed it in two days (finishing on New Year's Eve!). They protected our floors with tarps, worked diligently for hours, and Lucas took time to explain every step and answer any questions. We're so grateful to have reliable heat again and look forward to having cool summers without worrying about the unit. Lucas's professionalism, expertise, honesty, and strong work ethic made the entire experience outstanding. Not once did he ever make us feel stupid, which my husband and I appreciated since we're new to homeownership. Lucas is a great guy and we look forward to working with him again in the near future. We highly recommend The Trusted Tech!

    Lucas is an excellent communicator and knows what he is doing. Prompt service, knowledgeable, and…read moredid a great job of laying out options for ways to repair/fix the fireplaces. Highly recommend. Clear he loves what he is doing and wants to help people.

    Ideal Air Conditioning and Insulation

    Ideal Air Conditioning and Insulation

    (188 reviews)

    My husband and I first heard of Ideal A/C & Installation at the Phoenix Home Show in January when…read morewe stopped by their booth. We recently purchased a home in Phoenix and were aware that we should have our A/C units serviced in the winter. We had a good feeling from our chat with them, and booked a maintenance call. Matt serviced our A/C units and showed us the condition things were in. As new homeowners, we were unaware of how good or bad the units were, and Matt helped us see we could be running them more efficiently and safely if he made some repairs after servicing. We went ahead with the recommended fixes, and he made all the repairs while he was here. He showed us that he really cares about his customers, and took good care of us when we had a lot of questions we needed help with. A few weeks later, Brian came over to perform a home energy audit and brought to our attention some additional issues that were causing us to leak energy and money. Although it's hard to accept that there's a lot of deferred maintenance we have to spend money on, we trust the team from Ideal and appreciate their review of our home. My father was a very successful commercial HVAC salesman in another state, and I grew up in the world of air conditioner talk and spent a lot of time at his company. The team at Ideal made me feel comfortable, like I felt with my dad's employer. I recommend Ideal - Elaine, Matt and Brian are the ones we worked with and I love that I can really trust them.

    The initial experience was outstanding! I had searched long and hard for a solution to my upstairs…read moreoffice as it was getting so hot. Ideal Air came out and gave me a quote for a mini-split AC unit. We discussed pricing and they were able to come out quickly to do the work. While they were there, they found a way to reduce the cost of the work. The work was completed, and then they asked for payment. Weeks went by with no contact and then one day they reached out requesting more money. It was never explained that everything wasn't paid in full when they came out and did the work and were now asking for $800 more. It wasn't so much that they were asking for more money (which once it was broken down, it made sense), it was their attitude and how quick they were to sending to me collections. They claimed they phoned me but I never received any calls. I told them I didn't believe I owed more money and then one day I received a notice of cancellations. It also was sent with a notice to reply by a specific date that already passed so essentially they sent me a notice to pay by a date that had already passed. I liked them at first, but wouldn't wish this company on anyone now. Side note. The crew that came out and did the work were great guys! Office admin TERRIBLE. Buyer Beware.

    Mason Pro Services - hvac - Updated May 2026

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