Hooray for Alberto! I gave Mason all stars for the install and follow through on my new mini/split in our Casita. I was having difficulties programming the remote and the app on my iPhone. Really nice Tech came yesterday and I thought he nailed it but upon checking this morning it was running heat, and it's 103! Alberto to the rescue. He immediately saw what was wrong, reprogrammed the phone and remote, and was on his way in less than 20 minutes! The follow through from the office to the Techs to me is excellent! My wife and I thank Mason Pro Service, and put a medal on Alberto! read more

Mason Pro has come to our office about 5 times in the past year for the same leak. We were told multiple times it was patched, though every time it rained it continued to leak. The most recent time they came they informed us it was the roof and not the ac. So we had a roof inspection. The roofers came and did an inspection and water test and confirmed the roof is fine and the water test showed water entering the HVAC unit and travelling into our ceiling through the thermostat wire penetration. MIND YOU, the roofers, waived the fee for the water test since they found nothing wrong and Mason Pro charged us every time even though NOTHING was fixed. We are beyond frustrated and absolutely would NOT recommend this company to anyone. read more

This company has truly lived up to its name, service, and the quality of product. The techs that came out on different occasions per their specialty of work has been amazing! They sincerely cared and listened to anything i had a concern about. Im so beside myself I cant say enough good about them. Thank you Mason Pro, the office girls, (Kelsey, Wendy), Mike who initiated the whole ordeal along with Challen and the many more techs that crossed my path. You know who you are and I THANK you from the bottom of my heart!! To ALL of you-your professionalism is OUTSTANDING and KUDOS for a perfect job well done!!! I so ecstatic and very happy!! Thank you!! Sherry​ read more

Mason Pro Services - 3 ton NEW AC - Heating & Air Conditioning/HVAC Near Me - Chandler, Arizona

Mason pro uses AI to respond to quote requests, the AI's only goal is to schedule an appointment and won't answer anything else. The last thing I want to do while searching for an electrician to fix an electrical problem is talk to an AI?! If I wanted that I'd have used ChatGPT to tell me how to fix it myself? read more

I have nothing but praise for Mason Pro Services. We had a clogged kitchen sink and leaking dishwasher. They were very fast in responding to my service request, like within an hour. They first sent a text with a picture of the serviceman, then called when he's on his way. Mitchell was very efficient and effective, got the problem fixed in no time. You are my go-to plumber from now on. Thanks guys!! read more

Stevie was knowledgeable, found the issues quick, and was able to fix it asap. thank you for taking the time. I will request Stevie again if we ever need their services again. read more

I am happy to call Mason Pro Services my new AC repair company. I originally contacted them for a second opinion on a repair estimate that I had received from another company. They were able to come out the same day. Willus K was kind, professional and very knowledgeable. He took time to explain the repairs to me in detail. I also greatly appreciated that he was tidy and respected my home and didn't leave insulation all over the carpet. Their pricing was very fair and significantly beat the competitors estimate. It was wonderful to not feel like I was being oversold on unnecessary repairs. I would highly recommend this company, especially Willus for any of your future AC repair needs. read more

The best in the business, bar none. I've used Mason Pro Services for their HVAC services and plumbing services, and there is no other company out there that comes remotely close to these guys in terms of quality of work, efficiency, and customer service. Are there cheaper options out there? Sure. However, with Mason Pro, you pay for peace of mind. You never have to worry about a shoddy patch job on a leaky pipe that will have them called out a year later for an even bigger problem, like so many other plumbing companies do. You never have to worry about getting hosed for all these upcharges other HVAC companies throw in for a simple tune up. You can always guarantee that Mason Pro is going to be forthcoming and authentic about services and repairs you need, with no extra BS. There techs are more focused on teaching you about the problem and the proposed solution, instead of being there to sell you things you don't need. There's never any hard sell, and there's never any confusion about what needs to get done. Not to mention, they stand behind their work 100%, so you never have any doubt that you're going to be taken care of at the highest standard of excellence . I can't recommend this company enough, and hope this review helps with your decision to call them. read more

Mike is a real pro and he makes certain that we, the customers, fully understand the work that was done...and that it was completed to our satisfaction. read more

Challen was our comfort consultant. And WOW he is great at his job!! We moved here two years ago and had to replace our A/C unit...Challen came, and designed the system that is absolutely fabulous!!! We couldn't be happier to have a Trane and Challens expertise in designing the system, relocating it from garage to attic, excellent work by the installation crew! The redesign of returns and move of the interior system made for a nearly silent operation. Two days and we have a solid system that adds value and peace to our home. Also, they come do an inspection in a month to make sure we are happy and that the system is working properly! Oh did I mention they have a one year buyback guarantee and 5 year warranty for labor!!! OMG if you need A/C and want the best call Challen 480-835-9928 read more

Mason Pro Services - Challen is Awesome!! - Heating & Air Conditioning/HVAC Near Me - Chandler, Arizona

Diagnosis of a 25 year old HVAC that stopped working. Alberto Ponce was responsive and assisted an elderly couple with getting the HVAC working. This allowed time to plan for a new HVAC. Alberto is always professional, friendly, and knowledgeable. read more

Honest & reliable service, hard to find now a days! Jim tells me additional work NOT needed at this time; photos taken & he took extra time to clarify & answer my questions. He exceeded my expectations on this first visit read more

Jim was On time, efficient, helpful, friendly and informative. Replaced contractor and performed package service including anti-microbial. thanks! read more

We love Mason Pro Services they do amazing work on my house. They were very nice and quick with their work here

My employer uses this company for our HVAC repairs. We've had them come out a few times for repairs and once for additional work. They are always here when they say they will be. We've had other less reliable companies come out that don't always show up on time or sometimes at all. This company has been reliable and consistent. Shout out to Brewer & Armando for always being professional. I highly recommend this company. read more

Jim was an amazing HVAC technician. They were prompt and were able to quickly solve the problem while also making recommendations on what to fix for the future. Thank you so much! read more

We've used this company on three different installs/repairs. The first was an install of a new Trane A/C unit on our primary residence. Although we had issues with the install everything was finished to our satisfaction and at a price we felt was fair and reasonable. The second time we used them was for service on one of our rental properties. We were in a position of needing some one on short notice and they were able to respond in a timely manner. The unit was fixed and the bill was provided. No breakdown in labor or parts charges was provided and we felt the charges were excessive but we weren't in a position to shop it around and we paid it. The third time we used them consisted of 5 different visits for the same issue. The first call in 12/2021 when the heat started intermittently failing at our primary residence. The Trane unit that they installed was only two years old and under warranty. We were charged 89.00 service call fee and no problem was identified because they couldn't get a fault code. Service tech showed me how to read the fault lights on the unit and said to call when we had a fault code. The unit started failing again with the same problem in 11/2022. I went on the roof and video captured the fault lights per the prior technicians directions. We placed another service call and paid another 89.00 to be told we didn't have sufficient gas pressure and call SW Gas. Called SW gas and they checked pressure. Everything good on the gas side. Unit continued to fail. Service call made and tech says everything is working and no problem found. Unit works for two days and fails again. Service call made and tech says it's probably gas valve on unit. Gas valve is under warranty but labor isn't. They order gas valve, can't quote labor price. Heat still not fixed. They return two days later and replace gas valve. We get a bill for an additional payment of $370.00 (We already paid the two $89.00 service fees) but they won't provide detail for what we're being charged. We had requested the same detail at the time they ordered the part but they wouldn't provide the breakdown on any of the labor charges but told us they would provide it in the final invoice. Tech would not give us a detail of the charges at the final invoice and we were told to call the office and were forced to pay the bill without the detail. They continued to push back and would not give us a detailed invoice showing the labor and warranty parts processing fees until we threatened to charge the bill back to American Express. When we received the final detail of charges we realized we had been grossly overcharged with added fees. I believe that their business and billing practices are deceptive and probably in violation of their warranty services agreement with Trane, the manufacturer of our a/c unit. We will also be following up with Trane and provide them feedback about warranty work being done by Mason. It took almost a year, five service calls, two service charges totaling $178 and an additional payment of $370.00 to fix our heat under warranty. We've never been opposed to paying a premium for services provided in a timely, efficient manner. We do not feel that the total of $548.00 paid in "labor/service charges" or the time it took met that criteria and we will no longer use them for service or replacement on any of our properties. Potential customers of this contractor should use caution and be wary of how they do business. read more

Mason Pro Services - This was for repair work at a rental property we own. No breakdown provided for labor and parts. We felt charges were excesive. - Heating & Air Conditioning/HVAC Near Me - Chandler, Arizona

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Wow, to say I feel beyond blessed to have found this company is an understatement. The short and sweet: use them! Great value, EXTREMELY helpful, kind techs who know what they are doing and very respectful of your home (they even wore booties to come in!) The long and detailed: I have an older unit thats attached to a chiller and because of this 90% of Hvac companies wouldn't even come out! Its my heater and my unit is inside my home, and still got turned down left and right. Finally found out about Mason and of course I go to Yelp to investigate and seeing anything above 4 stars I would have jumped with joy and knowing they have even more.. they are now on my speed dial. While some companies were already telling me that it would be a week before someone could come out, Mason was able to get someone later that day. Thank you Sam for coming to the rescue, checking things out and even coming back when I had another issue.. couldn't replicate, but they were sure to let me know they were there for me. Some back story.. my unit has had some issues and its been difficult to figure out, I should have seen the red flags buying the place when my inspector saw sparing on the unit and the original person fixing it was a friend of the owners.. oh well, novice home buyer here. Ryan from corporate offered to bring a senior tech to check things out, but since I couldn't get the same issue to happen, I said let's just wait.. Now here comes Jessica to the rescue, its been awhile now and boom power goes out, breaker flipping won't work and again they are here to help! I was messaging them before 8am and already have a service call scheduled. I am literally in tears out of gratitude for working with me and I'm confident they will be able to fix everything. They even offer payment options and with a wedding coming up, I need it! Will update once we figure things out, but if you've read this far.. they truly care about helping their customers and they double and triple check things.. even wait for a senior hvac/electrician to give feedback before leaving a job if they are not 100% sure.. LOVE this company!! read more

Yet another plumbing problem at my house....what to do...call Mason Pro Services! Mitchell (the Master Plumber) came by & within 1/2 hours, life was back to normal. This is the 2nd time he saved the day. Smart, tidy, efficient & the nicest guy ever. 5 stars to Mitchell and 5 stars to Mason Pro to have him on your staff. Andi M. Fountain Hills read more

Very good for HVAC. Called to have my toilet repaired as it was continually running. They charge $69 to come out for an estimate and quoted $331 to replace the toilet flush system. I found the quote outrageous. I bought the part for $20 and spent an hour installing it myself. read more

Excellent job! The new air conditioning unit looks significantly cleaner compared to the old one. They also made modifications to the ductwork, reducing its noise level considerably. Very satisfied with the quality of work. read more

Mason Pro Services - Outside A/C Unit - Heating & Air Conditioning/HVAC Near Me - Chandler, Arizona

I called to see if they could give me a free estimate on some electrical work that needed to be done. They said they would charge me $125 to go out there. Basically the "free estimate" promoted on their site is false advertisement! read more

In the hottest part of July 2019 we replaced our failing 5-ton, package heat pump, 21 yo TRANE unit with another TRANE from Mason Mechanical. Our home is a single-story ranch 2,100 SF block home in Tempe, AZ with a flat roof. We looked at five (5) HVAC vendors, then did a runoff among the 2 best in our opinion. Selected Mason Mechanical of Mesa. Absolutely super experience! Only surprise was how cold our home became after install and how much our SRP Electric utility bill dropped subsequently in July and August. Had no idea our home could get this cold without investing in several other home improvements. Experience: Hugely impressed with Mason Mechanical's NATE certified HVAC technicians, and courteous customer service. Appreciated their non-salesy, down to earth communication style. Recommend you ask for Joe Calo or another member of his team at Mason Mechanical. Every member of their team treated every member of our family with respect in every interaction. Now it is September and I've seen two (2) much smaller utility bills in a row in spite of us selecting a much colder temperature on our new thermostat. We now find ourselves talking about turning up the temperature so we don't get too cold. I didn't imagine that would ever happen in Arizona - especially August. The whole AC unit keeps us cooler, runs QUIETER, and we are far happier . Our solution: Trane XL15c Single Stage Pkg Heat Pump Aeroseal Install (helped us seal gaps in our old ducts so more of the cold air goes into each room instead of the walls) Trane Clean Effects & a UV Light (we keep a lot of pets, and this helps) Your solution will be different - tailored to your home and you. read more

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Mason straightened out a failed HVAC install done by the HVAC subcontractor hired by the general contractor in our new home. After we determined to give up on the original firm, we called several firms recommended by Lennox. To our surprise, two of them declined to get involved. Mason immediately scheduled us with an experienced tech who assessed the situation and redid the communications among the components (involving a Lennox heat pump and humidifier/ventilator from Aprilaire). We now have all of our system under control and reporting through our Lennox controls and thermostat. It simplifies our system and gives us confidence that we are getting the best performance. Mason made this possible, plus they are reliable and their techs and office staff are very professional. We can't recommend them strongly enough, particularly for a new system with all the bells an whistles. read more

Fast service and efficient! Very professional! So happy with them! Highly recommended the electrician! Replace two light switches! read more

Mason Pro Services - Heating & Air Conditioning/HVAC Near Me - Chandler, Arizona

We just had Mason Pro Services install a new heating/air conditioning system.Challen was the connsultant and he explained everything that would be done after looking at our old system. The installers of Laz, Jesse, Dawson and Ray were great. They were very neat during the install and did a great job cleaning up afterwards. Everyone was very friendly and polite. When they came back to check on the system after it was installed Challen arrived while Deion and the other young man was here to make sure the install was complete and that everything was working properly. You won't be disappointed with their great customer service. read more

Amazing from start to finish and 5 stars for each time that we've used them! We HIGHLY recommend them! Challen was phenomenal throughout our entire process of getting a new AC unit, I love that there's no hard sell and they were understanding of our situation. Challen worked hard to get us the best deal and financing for us to make sure we didn't have a broken down AC unit during the hottest summer in Arizona. My husband is pretty particular and knows what he wants done and how he wants the job completed - Challen was more than patient in answering all of our questions as well as making sure the work that was completed was to our satisfaction. My husband found a few things after install that he wasn't entirely pleased about and they were back the next week with quality assurance team and making sure everything was great. We couldn't be happier with our new AC unit, Challen and choosing Mason Mechanical. We already referred them to a few friends! Before we got our new AC unit we had Mason Mechanical coming out yearly since 2017 to make sure our unit was running correctly as it was awfully old and we never felt pressured to buy a new one. I feel like when you're hiring someone to come into your home (or on your roof) it's nice to know that they're giving you a good, honest opinion! We also found them comparable to other AC companies. Also, all staff took appropriate COVID-19 precautions in our house! read more

They were very professional and scheduled the appointment right awaY. We haven't decided who we are going with yet but they seemed to be pretty comparable to the other quotes that we've gotten.. read more

We called Mason Pro out to inspect our home due to aluminum wire questions from our insurance company. The technician Found some issues with our breakers and was able to fix it fast for what seem to be a reasonable price. The service technician was prompt, courteous and knowledgeable. We would recommend them for all of your electrical needs. read more

We had a minor electrical problem at our house in contact with Mason pro services. The person answered the phone was professional and courteous. They sent a tech out the same day and they resolved the problem without any issue. I would definitely use them again! read more

Masons was my second call and I am glad they were able to respond so quickly. We had a leak in our air handler which collapsed part of our ceiling. Jim was prompt and courteous and he quickly diagnosed and fixed our problem. He went above and beyond in helping me cover the hole which needs drywall repair. I also appreciated that although we have an older unit which is probably on one of its last lives, he did not try and oversell me. Will use them again for sure. read more

Great job my AC is cold again. Just wish they didn't try to upsell me but I think that's a higher up thing. Would use them again, the gentleman worked his butt off and made my place cool again. read more

We had our AC installed in November and I waited to post a review since we really didn't get to use it. I am so HAPPY we found Mason!!! I probably had 10 companies come out for a proposal... half of them never even went into my attic to look at my unit or duct work. Half of them were more interested in selling me over sized units for my house or overpriced maintenance plans! Every company that came out asked one particular question- what room do you have the biggest complaint about? My master room is always hot in the summer. Everyone seemed to think by just adding a newer unit would fix that issue or my response was never addressed. Mason was the ONLY company that acknowledged my answer and FIXED the issue. On the first visit, they found that my duct work was the incorrect size. Challen suggested we add a return as well and we should fix the duct work leading the master room. What a difference!!! It is now the coldest room in the house which and I couldn't be happier! The employees were great and did a quality job! Communication was amazing and Challen answered every little question I had. read more

We had a problem with our heat pump (heat and A/C). They said repairing the unit was not cost effective and that I should replace the unit, so I did. At multiple times, I told them I would prefer to keep my new Nest thermostat instead of buying a new one, and they kept telling me that it was not good enough for the unit I was buying. After they were done and the final payment was made, the same person from Mason Mechanical said I could always replace the new thermostat with a Nest if it was 3rd generation. I pointed out that that is exactly what I already had. The man from MM said he thought it was older. The old thermostat had been right there on the wall. There is no excuse for his not checking it out, unless it was to increase the sale. So, either he was incompetent or dishonest. Either way, I would advise against using this company. Edit: After this review was posted, Mason Mechanical contacted me and resolved the issue -- they put back my old thermostat and refunded me the cost of the one they installed. read more

I've used Mason Mechanical twice and have had issues both times. The first time I was shorted a box of filters that was supposed to come with a PM service. The second time I felt pressured to replace my entire (admittedly older) AC system when I had only lost an outdoor motor and fan. Mason wanted two weeks and an extra $500 to have a discontinued OEM fan custom made, even though fans with the same specifications were available from another manufacturer. Another company was able to make the repair in one day at lower cost. read more

our service tech Jim Emmons is excellent. very patient and explains everything. a fine person and I recommend him highly!!

I am writing this review based on a recent install of a new air conditioner for my home. I was replacing a 19 year old unit which was still working decently, but was likely nearing the end of it's life span and was certainly not giving me much efficiency. I took my time looking around for a good company and took 8 separate estimates over a couple weeks. This proved to be a learning experience in addition to getting a dollar amount quoted for the job. The one main takeaway from this was that most air conditioner units will do what they are supposed do, but it comes down to the quality of the install that makes a huge difference. Going into this process, I was set on trying to use a local company that was not one of the big corporate names you see all over the valley, and while I was taking my last estimate, the consultant offered a very handy tip. He told me that regardless of who I hired, I should check SRP's website for approved contractors for HVAC. After doing that, only 2 of the 8 companies I took estimates from appeared on that list, Mason Mechanical being one of them. The comfort consultant from Mason Mechanical, Joe Calo, was very thorough in assessing my home and my HVAC needs and left me with confidence that the install job would be done right. He gave me estimates on two different units, at different price points, that would be suitable options based on the size of my home and needs. I chose the Trane XR-16 model. On the day of installation, a 3-man crew came and got right to work and worked hard for half the day getting the new system put in. I am pleased with my choices, both in the company I chose to do the work, and the actual unit, itself. Going forward, I will use Mason Mechanical for maintenance on the unit, as well as any other jobs around my house that fall within their areas of expertise. My overall satisfaction is strong enough that I would recommend Mason Mechanical to anyone with HVAC service and/or installation needs. read more

Fast response, even though I messaged them on a Sunday night. Good communication with scheduling. They had someone out the next morning. Mike went above and beyond to make sure everything was taken care of even though it wasn't an easy fix. He and his helper were excellent. read more

We had them out to fix slow draining sinks in our master bathroom, everything was great until a couple of weeks later when we noticed water was leaking from the U-bend/trap under the sink. I called them and although they were responsive and came out the next day to fix the issue I now have damaged cabinets I have to live with. All of this because they didn't replace a ten cent part when they did the work the first time. read more

Mason Pro Services - Leaking trap. - Heating & Air Conditioning/HVAC Near Me - Chandler, Arizona

Mike karate came out to my house to fix an electrical issue. He was so professional and polite from the moment I opened the door. He explained what he was going to do, what was happening as he was trouble shooting, what he found the issue was and how he could fix it for me. He was quick, efficient and so knowledgeable. I 100% feel like I found an honest, genuine and trustworthy electrician. And after he fixed everything, he cleaned up after himself! Are you kidding? No one does that. Pulled out his own rag and wiped everything off he touched in my house. I will forever use Mason pro services for ALL of my home services! read more