This is a bit lengthy but deserved. In Arizona, air conditioning is as important as water. Without it for nine months, you would suffer. We bought a 50-year-old home four years ago. The AC unit was at least 15 years old and struggling. We approached different companies about service and repair; one tech, Sebastian of Reiss Air Conditioning, shined in explaining the challenges of our old system and nursing it through three summers. This summer it would give out, so we asked Reiss for some solutions. They came up with a plan to replace the AC unit and update the old duct distribution system. Such a project would also require installing a new electrical panel, to replace the original. We can report that the project is completed and we couldn't be more satisfied in the work. What made a challenging project attainable? The expertise and customer focus of the Reiss crew. First, every Reiss tech -- Antonio, Phoenix, Marcus, Pablo and Marco -- was professional, on time, conscientious and patient. We set appointments and were reminded the day before and day of. Each respected our home and our time. Second, Jedi and Zane completed the switch to the new electrical box without a problem. They identified unlabeled connections and finished the project with clean tags for each appliance and location. Third, Brian and Stephen at the Reiss main office worked with us on the specs of the project, available discounts, comparable substitutions and problem-solving. They were responsive and straightforward. This was a month-long initiative due to permits, etc. but Reiss led every step of the way. And we were without AC for only half of one day. Finding a trusted partner for crucial home projects can be daunting; we recommend Reiss and the team that served us wholeheartedly. read more

In May of 2026, I had Reeis install a 14 SEER split system unit. I was replacing a 17-year-old 10 SEER unit. When their salesperson was at my house, for the estimate, he said I would save 46% on my A/C bills. One of the techs, on installation day, stated that with the age of my old unit it was most likely operating with the efficiency of an 8 SEER unit. 46% savings was specious to begin with. The actual savings year-over-year are negligible. As with all years, I do not play with my thermostat. I set it and forget. Let the record show at 80 degrees. According to Salt River Project: September 2025, 31 day billing period, average temperature 95.4 degrees used 54 kwh. September 2026, 31 day billing period, average temperature 96.1 degrees used 56 kwh. October 2025, 30 day billing period, average temperature 87.4 degrees used 34 kwh. October 2026, 30 day billing period, average temperature 88.0 degrees used 38 kwh. Very similar results. My 17-year-old 10 SEER unit provided a comparable bill to my new, and may I say expensive, 14 SEER unit. SRP does offer a $900 rebate for purchasing the 14 SEER unit. If you are looking for assistance in filling out the somewhat technical form, don't look to Reeis. They proved to be no help. When you spend over five figures, you would hope the level of support would be at least satisfactory. It was sadly deficient. I cannot recommend Reeis, or their post-acquisition customer service, and certainly cannot recommend their 14 SEER unit. read more

2/17/25: Quick history - our unit is about 8 yrs old, installed by Goettl. We have had issues w/ them from day one. Be it poor communication, to misinformation, to techs not putting the fuses back into the box. Needless to say, we have experienced a lot of crap w/ them. Their latest? They wanted $473 to fix/replace the whip, which apparently covers the wires outside (see photo). They didn't "want to scare us" but said it's a fire hazard; they told us this after doing their inspection, then sitting in their van for about 15 minutes -- it felt as if they were simply out there, planning their latest scheme to bilk us out of money. Needless to say, after this latest scare tactic, we opted to get a second opinion with REEis A/C. Whoa, what a difference? REEis sent out James, who was very friendly, clean, professional, NO SCARE TACTICS. :-) He jerry rigged (or should I say James rigged) the whip, simply pushing it back up into place. Who knew it was that easy? It didn't stay that way, but more on that later. James did point out that our dryer lint was blowing back into the house & building up (something Goettl never pointed out, insert angry emoji). A couple weeks later, we made the appointment to have James come back to clean the dryer vent and try again w/ the whip, as it fell back down. The whip he simply zipped into place with two zip ties. I imagine that won't last forever, especially in the AZ brutal summers, but at least it will give us time to save up money until we opt to have REEis replace it. Whew! The dryer vent was Nasty w/ a capital N. He cleaned that out lickity split. I must say, our dryer seems to be operating much more efficiently since then -- and now we know to call REEis in another 3-5 yrs to have it cleaned out again. James did mention their membership rate during his first visit but he did not apply any pressure at all to try to get us to sign up -- which is very much appreciated, and is one of the reasons why we are going to cancel Goettl's stupid Sadie membership and get on with REEis. read more

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TERRIBLE - we paid over $2k for an A/C repair, the technician came out as scheduled on Friday early afternoon, worked on the unit, told us someone would come by THAT NIGHT or the next morning to fix the A/C. NO ONE SHOWED UP, customer service has one woman working (Jenn) who did what she could but she can't contact techs or any of her managers. We have now been without A/C for 48 hours plus AFTER spending $2k and being told the A/C would be fixed yesterday. Not 24 hours, not excellent care, just a bunch of overpriced services performed by people who do not want to work and do not care about lying to customers. Go anywhere else in the valley. Would give 0 stars if I could. read more

Immediately responded Immediately responded work completed and excellent follow up Jedi and her s trainee were efficient polite and neat in accomplishing their work. Would definitely recommend!!! read more

UPDATE Mr. Russo, the owner of REEis, called me several times; he wanted to talk to me. I agreed to speak with Mr. Russo on Saturday February 28, 2026. He called and asked me what he could do to find a solution that would make me happy. We discussed both units. We paid for new units, but the grilles are damaged and look pretty bad. He said he'd send his best technician, Dennis, to examine the units. We also discussed the electrical panel, which I paid $6,800 for (it didn't need replacing). He agreed to reimburse me $4,800, and he said Dennis was going to bring the check. Dennis came and inspected the units.  I asked him about the check he was supposed to give me.  He said he didn't know anything about it. I sent an email Monday march 9th  to Mr. Russo why he hadn't given me the promised check and how he planned to resolve my issues.   I am still waiting for his response. It's terrible that after agreeing to something there has been no follow-up.  His word is worthless.  This reflects very poorly on the company.   Don't hire this company.  If the owner doesn't keep his promises, what can you expect? I was going to update my review to a positive one if they had honored their word; but he didn't, even after repeatedly asking me what he could do to find a satisfactory solution. Today is Monday March 23th, and I still haven't heard from Mr. Russo. read more

Reeis provided an excellent level of professionalism, & the commitment to their work shows in the close attention they pay to every detail. I appreciate their honesty and fair pricing. I feel more confident than ever that my electrical system is in exceptional condition. REEIS will always be my go-to for any additional Ac , heating , plumbing ,electrical and preventive maintenance services in the future. Outstanding customer service. read more

Just needed a faucet reinstalled after being messed up by a handyman. Marco was great and spent time with us discussing other plumbing needs. We will absolutely call again for future plumbing service read more

We have used Reeis a few times over the last few years. First to replace an old unit and move the air handler up to the attic. Their bid was NOT the lowest but we felt best about their team (no bait and switch, no price high, see if we accept and then move the price lower to try and gain business. Antonio lead the install team the whole way! We have called him back for two other issues with our older unit and he has been honest, clear with should/could repairs and professional all the way through. The big ones that are on tv all day to promote their owner, their owners tattoos and nice trucks, need to make more profit to promote themselves..be your own judge! read more

Had a problem they responded quickly, then did the work professional and efficiently Then problem was gone read more

Jedi and Zane quoted and installed an EV charger in the same day. The quote was very competitive. Their work was great.

We had a GFI outlet that needed to be replaced in our backyard. Jedi was able to easily find the problem and replaced the necessary components to keep the price low and the fix fast. I was very impressed with the customer service, price, and work. We will be using them for future projects, as well. read more

I would recommend Reeis air conditioning a hundred times over. We were out of town and our daughter got back from college to a home where literally everything in the pantry was melted. Our assigned service provider and Antonio came out and fixed our home and even picked up a couple air filters for us. From start to and every employee that I spoke with was absolutely top notch . 100% worth the money. I thank them so much for coming and restoring cool to my hot house so my kiddo wouldn't be miserable despite the fact that we were out of town. read more

The technician who came to look at a/c units was very thorough in his assessment and after the work was completed he gave me a very clear understanding of the system functionality and the billing. The work performed was of great value to me. I would like to thank Antonio and His helper Marcos for doing a fine job. read more

I've used REEIS for years. Overall, the company has continued to provide excellent service. This year, there was a glitch with scheduling my annual spring service. I specifically requested "first appointment for the day". The scheduler apparently misunderstood stood this as "first available appointment" for that day. I'm not a morning person, so a 6:30 alarm and waiting until 1pm without anyone showing up irritated me quite a bit. I called back to reschedule since I had already wasted 6.5 hours. Don't ever take anything BUT the first appointment in the morning. It doesn't matter who you're calling. When I rescheduled (for only a week later), Daniel called ahead to let me know his ETA. He also beat it. He was clean, polite, professional, friendly, and explained what he was doing. He also gave me some tips for avoiding some possible concerns in the future. (This wasn't upselling.) Other than the scheduling snafu, I am extremely pleased and will continue using REEiS. One star off for that, but it's really half because it was my fault, too. read more

Reeis is simply a class act and competitively priced! We had them install two new units in our home and they were amazing from the start! Joshua, Pablo, Gaspar, and Fernando were simply the best team! They work well together and were incredibly communicative throughout the 1.5 day installation! Love Reeis! So happy we used them! No stress at all the whole time! (And they were amazing with our large pup!) read more

I had a problem with my water heater that I thought was electrical. I got five company names through Yelp. The only company that could come today was Reeis. They arrived within the window, reviewed my issue, gave me recommendations and proceeded to complete the work today. I'm very happy with the work completed by Jay. Hudson and his apprentice. I recommend them and will be calling them in the future. read more

We were experiencing intermittent heat issues and subsequently messaged REEIS AC on Saturday. We were contacted immediately and arranged for the technician to be here today, Monday. Our technician Brandon was extremely thorough, professional and technically knowledgeable. He was able to resolve our issue within a minimum amount of time and we were charged for a standard service call. We are very pleased the problem has been solved and we thank REEIS AC for all their diligence in helping us. We highly recommend them. Five stars well earned. read more

Judy S Daniel did our first service today since installing both units. He did a very thorough and great job. He then went to service the unit on our rental. REEIS is always responsive and pleasant to work with. Thank you. read more

Fernando and Pablo were both very knowledgeable and professional!! Awesome company with great employees from start to finish...

Daniel K. was prompt, efficient, and patient. I would highly recommend REEIS and especially Daniel. The service charge was very reasonable.

So for background, I've been a REEis customer since getting my first AC tune-up on a new build (that they did the install work for) in 2017. Over the 7 years I've never really felt like I was taken advantage of or "up-sold" on anything and the couple minor issues I had (a degraded capacitor being replaced before failure and an issue with a stuck damper on my air handler) were always handled with a great deal of transparency and fairness (labor only on the capacitor which was under warranty and 50% parts plus labor on the air handler which arguably failed prematurely). Additionally, I've always been pretty happy with the technicians who have been out over that time having worked with about 5 different individuals at this point. I just had my service done this year and needed a bit of extra coolant in one of my units and was recommended a booster for the other one based on the current draw at start up. In each case the results were shared with me and a quick sanity check of what I was being told matched up with the technical understanding of things. The technician (Antonio) was not pushy at all and basically took an attitude of education on benefits while leaving it up to us on a decision ultimately. Now, maybe I could have gotten the work done a bit cheaper if I cross shopped, but REEis hasn't given me a reason to do so yet and I hope it stays that way. In the end if proper maintenance of my systems keeps them alive for a few more years I view it as money well spent given what a full system replacement will ultimately run us. read more

My technician Sebastian was on time and very thorough. He addressed all of the issues with our units. We highly recommend commend Reeis Air Conditioning l. read more

Marcus and Fernando did a great job installing our new a/c system. Brian also got us headed in the right direction with his guidance as to which course to take. We found them on Rosie On the House and would recommend them. They were good with the follow through as well, getting the drywall guy out to repair the damage that was unavoidable getting the units into the attic, which they told us would happen before work started so it wasn't a surprise. read more

Jedediah did an amazing job and was incredibly kind and knowledgeable! He installed a surge protector and also helped fix a few random other items I needed help with that were not even related to his service! read more

My experience with Reeis has been excellent. Victor came out to service my two units and did an excellent job. Can definitely rely on them to get the job done! read more

James communicated well about his findings and suggestions. He was on time and provided quotes to make the necessary repairs to get ready for the summer heat. read more

They keep random texting and calling - I guess some businesses do not believe in the do not call list ! Stay away from this company, they are here to upsell you, scam you on products and services you don't need or want, and they claim not to "pay commissions " because they are instead on a "bonus plan" based on revenues they generate from you... read more

**UPDATE TO 1ST COMMENT WHEN I GAVE 1 STAR** After my post the manager reconsidered and refunded my money. Their explanation about the responsibility NOT being theirs and instead my builders is understandable, but I guarantee it was NOT my fault a filter was left in the wall. I still don't understand why the company just didn't tell me that over the phone and save each of us time & money. I recommend everyone who has separately located filters check their air handler and see if they have one from the original install still there behind the door. **ORIGINAL COMMENT** I purchased my new home in 2019. Reeis was the company that installed the original HVAC unit. I rented the home out until this past week when we moved in and while changing all of the air filters I found another one that was inside the unit unable to be changed due to the way they plumbed the condensation line (see picture). When I called Reeis to see if I could just remove it from underneath they said they would send a technician to verify. Miguel came out (He was very professional) and said yes I can just remove it because there were 3 other filters throughout the house doing the job. I asked the manager to waive the 79 dollar service fee because the HVAC was clearly installed incorrectly (blocking the access door) and the filter never should have been there but he refused because it had been over 3 years since my home was completed. No one would expect to look inside of the wall cavity to find a filter that was not supposed to be there. If they would have told me over the phone I would have just removed it myself. I would NOT recommend them because not only can they not install it correctly the 1st time they don't stand by their work when a defect is found. read more

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Jedi came out same day and was able to ascertain the problem and how to fix it. they were very quick and explained everything to me. highly recommend. read more

Jedidia and Zane were polite, professional, and knowledgeable. They found the problem in short order. My only ding was the pricing which is not in the technician control. I would consider there services again based in their people. The lady who takes calls (Jackie?) was upbeat, easy to talk to and makes a great first impression. read more

victor did an amazing job teaching me everything about using the NEST. Also - took care of a rattling vent. thanks so much!! read more

Follow up to Mr. Russo's remarkable reply. Mr. Russo wrote: "The event of this complaint were from a home a client built in 2016 The fact that Mr. Peters is attempting to defame one of my companies in 2023 is a testament to Mr. Peters' character." **RESPONSE** Note that Mr. Russo fails to address the actual content--the many mistakes and errors his firm committed. Instead, we're off on a tangent related to the year his firm(s) made the mistakes? Let's discuss why it's taken so long. Mr. Russo fails to note the MANY years of mediation and arbitration that followed the discovery of the errors, this after YEARS of failed "repair" attempts which, as it turned out, were all about kicking the can down the road until the two-year warranty expired. (This may also, ahem, explain why there was excuse after excuse as to why REEis would never provide the HVAC plans, despite being repeatedly asked to do so when their "repair" attempts had no impact. What he doesn't know is that his own employees spilled the beans about what his company was doing . . . and that's why some would apparently quit soon thereafter to work for more honest/reputable companies, or so I was told.) Frankly, while it may FEEL like defamation, there is no defamation taking place--it's just a listing of the facts. If the damning facts are defamatory, perhaps REEis shouldn't be: 1. Installing 6 tons of AC after submitting formal documents for city approval which list 8 tons of required AC. (NOT allowed: see last paragraph of this one-page memo: www.phoenix.gov/pddsite/Documents/TRT/dsd_trt_pdf_00086.pdf) 2. "Shorting" the installations. REEis submitted the required formal duct plan for city approval. It shows registers and returns required per Manual D. It would be a REALLY good idea to have installed them. Doing so AFTER the homes were built, and having homeowners pay for what was supposed to be there originally, would likely be a form a fraud, or so I'd guess? (Not a lawyer, not legal advice; Mr. Russo should seek his own legal opinions.) That said, it would be GREAT if REEis would refund us (and Carl, and Olga, etc.) the money paid to install things that were supposed to be there in the first place. Please mail the checks soon! Unsure what sharing our REEis experience has to do with my "character," but when you have nothing for rebuttal, the ad hominem attack is the only thing left. Mr. Russo wrote: "Mr. Peters purchased an investment property from a client homebuilder in 2016. He never moved into the home. He created a false narrative to blame his builder for his poor investment decision. He attempted to get every agency in the state to support his false claims. The Attorney General's office, the City of Phoenix, the AZ Registrar of Contractors, The EPS/Department of Energy all dismissed his claims." **REPLY** The home remains uninhabitable due to the REEis HVAC disasters. We have sickening FIVE-FIGURE estimates to rip out and replace the REEis equipment. As an "investment decision," it's a fine home . . . but for the builder and HVAC shortcuts and mistakes which left the home unlivable and created years of hassles for us and others. Mr. Russo has labeled these as "false claims," but cannot refute them with facts. In strong contrast, I have provided photographs of the REEis logo on documents submitted to the City of Phoenix, and which were then stamped for City approval. REEis was REQUIRED to install what they documented; they did not do so. As for "every agency in the state to support his false claims?" Well, let's call it what it is: Arizona is a VERY "business friendly" state. That's why it took the homeowners so many months to even find an attorney--the state legislature has made it nearly impossible to recover from poor workmanship because now the awarded damages (which were substantial, thankfully) are whittled down by new laws which do NOT require builders to pay for the homeowners' legal and expert witness fees. And, let's be frank: these agencies have bigger fish to fry (like Google!) than bad homebuilders and their subs, where there are lots of campaign contributions to be secured;-). Mr. Russo wrote: "I was an expert witness against him in the builder's civil defense suit. Once the deposition was completed, he went on every media outlet possible to defame REEIS. There is no validity to any of his complaints. REEIS did not even install his HVAC system. Another company I owe which installs HVAC for new construction installed his investment property's air conditioning system." Oh, so we should blame ANOTHER of Mr. Russo's companies?!? BTW, no real suits are allowed--that way there are no transcripts, just like bad builders like it. IIRC, the cover story arrived well before the arbitration (which Mandalay and REEis lost): https://www.phoenixnewtimes.com/news/complaints-hit-mandalay-homes-over-arizona-green-houses-11282024 I'd rebut more of the BS, but there's no space lef read more

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3rd time is a charm ... Lol. This company is very disappointing! 3rd time that they're a NO CALL NO SHOW for an appointment. How professional, right? We have things to do, places to be. We made arrangements so we can be on location for the appointment. NO CALL NO SHOW 3rd time... Would you want this happened to you??? Reached out several times. Only VM. Do yourselves a massive favour and use another company. read more

Jay was the service technician that was scheduled for today's visit. He is absolutely terrific. Very polite, very knowledgeable. I will request that he be scheduled to take care of my HVAC units in the future. read more

Omar was fabulous! Very friendly and professional. He explained everything to me patiently. He was cheerful throughout - this job included going a couple of houses over to check my late husband's A/C unit. Again, he explained everything to me. Frankly, I completely trust him and want Omar to be my A/C Guy forever!! read more

Steven Baker performed a coil replacement on our wine cellar cooler. He completed the coil replacement without any issues. He is knowledgeable and consummate professional. We would allow Steven to service our refrigeration and HVAC equipment even if we could not be home for a service appointment. Rick read more

These guys are the best in the business. Very professional and responded right away. I would highly recommend.

Tony came out today and was an excellent technician. He solved the issue I was having within a few minutes and checked over the whole system. Very thorough and neat young man! Highly recommend! read more

The A/C air handler that was in our home filled up with condensation and our ceiling fell through. After paying to fix the ceiling we called Reeis to install a brand new setup (condenser and air handler) as well as add insulation to the whole attic. Shortly after install, the brand new air handler filled up with condensation and leaked on our new insulation and new ceiling. The air handler was fixed and the team went up to ensure there was no mold. During the winter, the new unit makes a banging noise. After two winters, a tech was finally able to find the cause in the third winter. Reeis was able to send out a tech to secure the lines and reduce the knocking so it is barely audible now. After being in the attic figuring out the cause of the knocking, the tech told me that there were spots in the attic that didn't have much insulation. Reeis sent out a team to fill in any spot that needed. I can trust that Reeis stands behind their work. I would recommend this business to others. read more