When we had to finally replace our 23-year-old AC units, I started doing research and reviews of…read morethe most reliable system and reviews of HVAC companies. After a few weeks I narrowed it down to three companies and to the Trane / American Standard brands. A co-worker had recommended Manny from 1st Choice Plumbing, Air & Insulation. I contacted Manny and scheduled a consultation with him along with the other two companies. Manny came over and inspected our current systems, and we discussed options and things that he recommended. We really appreciated his experience and knowledge; he brought up some things that other AC companies did not which made us feel as though he was putting our best interest in mind. After some time, we chose to contract 1st Choice for our AC system replacement, choosing the Trane 17 SEER systems. Soon the day of installation came, and we received notification from two different crews when they were on their way (Jose & Kevin). The guys arrived and after a walk through they got started on their work. With a total of five guys working together, they were very respectful of our home, wearing booties in the house and using drop cloths and masking off with plastic our entire laundry room where the attic scuttle hole was located. All the technicians were very polite and professional in their work. Being in the residential trades all of my adult life (almost 40 years) I can tell when people are working for a check and people who truly care about their work and take pride in their work, and all five of the technicians with 1st Choice are all ones that take pride in their work. They were very efficient and completed the installation, clean up and start-up by 2 pm. Jose walked me through the systems, the new t-stats and assisted me getting it set up on the app for my phone. Jose mentioned it could take up to a day to get the systems to fully cool down the house, but by 6 pm we had the house cool down to 71. After the guys left, I went up into the attic to inspect their work and found it cleaner than when they started, the walking platforms were clean of all the dust and the work they did was top notch! Everything level, secure and organized with care, no trash or screws left behind. This is the kind of work that builds a company and makes for a great future! Our experience with 1st Choice has been nothing but stellar, from Manny, Jose, Kevin (I would mention the other tech's, but I didn't get their names) and will be recommending them each chance I get. Thank you 1st Choice, you have a stellar team, keep up the great work!

Shortly after posting my original review, 1st Choice Mechanical reached out immediately to ensure…read moremy complete satisfaction. While a quality control follow-up is standard practice and I had simply slipped through the cracks, they took full ownership of the situation without hesitation. A representative came out, answered all of my questions, addressed my concerns, and got me scheduled to repair the scuttle. The response was professional, proactive, and reassuring. From reception to sales to the technicians, every team member I interacted with was top-notch, friendly, professional, and genuinely committed to making things right. Their willingness to listen and act quickly speaks volumes about their customer service and integrity. I truly appreciate how seriously they take feedback and customer satisfaction, and this follow-up experience reinforced my confidence in recommending 1st Choice Mechanical.

Needed a 20 year + water heater replaced, gave good quotes and estimates. Booked a time within the…read moreweek, tech arrived on time and soloed the install, everything looks up to spec. So far so good, will report back if anything goes wrong, but so far I would definitely recommend this company.

Very pleased! We had a tech come out to do a tankless water heater flush/descaling. He was prompt,…read morecourteous and even checked our water softener to confirm that it was working properly while here. Their pricing was less than the quotes that I rec'd from a couple of plumbing companies to do the same job. I would highly recommend based on our experience and will be using them again in the future.

Professional and speedy service, very competitive prices, excellent all around…read more Professional and speedy service, very competitive prices, excellent all around.

Somers gave me the best estimate so I gave them the job. My technician Dave arrived on time and got…read moreright to work. He was courteous and polite and completed multiple repairs to my master bedroom bath in only a little over two hours, much faster than I expected. The workmanship was top-notch and he left the work area clean and tidy.

Our water heater was out of warranty leaking terribly. We requested service to install a…read morereplacement that we had purchased. Scott quickly and efficiently responded to my request and was able to give me a scope of work, recommendations and complete the job within a day. Scott was friendly, efficient and offered an incredible value for the job he did. I highly recommend Water Heaters Plus for completing jobs here in Phoenix.

*Response to Scott's posting: Well I guess by "trouble" he meant that I was asking him specific…read morequestions that other plumbing contractors were bringing up regarding what the law requires when installing a water heater. For example a device that is required by law to filter out impurities in the natural gas supply that cause a water heater to develop problems and fail earlier than normal. Let's just say that his responses were not adequate to assure me that I wouldn't have problems in the future with his work performance. I again personally would not recommend him. Scott is arrogant IMO. Gave me a good quote but then couldn't get the unit he pitched and didn't want to install it per code. He then offered to get a different brand but when I asked model# he reneged and said I should call the supplier myself. When I questioned this he went silent. Way too erratic for me. You can see from other negative reviews here that dependability is an issue here.

A good friend of mine had used this company successfully for several plumbing issues. I had a…read morenumber of items that needed attention so I had one of their technicians come to our house and do a plumbing inspection and develop an estimate. We scheduled an entire day for the work. It took about 11 hours, at times with 2 plumbers. So glad I chose Deer Valley Plumbing!

Had a toilet that wouldn't stop running at one of my rental properties and didn't have the time to…read morefix it myself. --annoying, but not exactly a national emergency. Called Deer Valley Plumbing, and they hit me with a quote for $3,500 to replace the toilet parts. Just the innards. Not gold. Not smart-tech. Not blessed by a priest. Just standard toilet guts. Luckily, I got a second opinion. Another plumber came out, knocked it out in 15 minutes, charged me $185, and didn't try to retire off my bathroom. Moral of the story: If your toilet's acting up, flush the idea of calling Deer Valley. They really think you are stupid.

I liked their professionalism and approach, they provided me a quote right away, specifying the…read morematerial, scope of work and warranty upfront. when they came on site the work was completed the same day to spec and without issues. They had to dig a trench in my front yard to install a new main water service line and it was carefully protected and restored; we can't hardly see signs of the trench.

Lou was great! Very professional, skilled and service was done quickly. Thank you againread more

David came out himself and gave me an estimate that went well below the competition. Our tankless…read morewater heater was installed by the end of the week and has been working flawlessly ever since. Thanks for the fair shake David!

Superb customer service. Excellent response time. Friendly, efficient service. I strongly…read morerecommend these guys. Will use again.

I'm grateful to be able to write this review for American. I would enthusiastically recommend this…read morecompany to anyone looking for HVAC service. I got several quotes to replace my AC. I was referred to American by a friend, and they hit the ball out of the park at every customer touchpoint. I had the pleasure of working with Curtis first. He came to my home to give me a quote, and the thing I appreciated the most was that I never felt like he was trying to oversell me. He provided me with education, walked me through all my options, and gave me his honest opinion about what I truly needed versus what would be "nice to have." In an industry where most consultants are concerned about their commissions, Curtis made me feel like he was genuinely concerned about my needs, my pocketbook, and my satisfaction with my purchase. This is how you secure a customer for life. I was also extremely pleased with my installation team. I would like to give special thanks to Angel and Evan. These two were warm, respectful, and professional. They were sensitive to the fact I was working from home during the install, and they made every effort to allow me to do my thing while they did theirs. Angel did an awesome job correcting some issues he found in my attic. He shared pictures of his work and the quality really shone through. I feel confident that my system will live through many scorching AZ summers. In addition to the care I received from these hardworking techs, I was also super pleased that American offers interest-free financing for qualified customers. Obviously a new system is a huge investment. Having the option to make payments helps me balance this major purchase with my other priorities. I can only speak for my experience with their HVAC team, but based on that experience alone, I will be using American for all my plumbing and air needs. Please accept my heartfelt thanks for all your work. This company is truly amazing.

I have used this company before with great success. It took awhile to find a company with this…read morelevel of service and professionalism. I have had an HVAC installed (with a follow up by this company-it's just what they do!) and today, a garbage disposal installed. Fidel was on time, answered every question, was efficient and kind. Fidel went way beyond the call of his assignment in explaining what would be the best fit (not the most expensive, the best for me). AHWA cares not only about the repair or installation, but wants to make sure I am happy with the work. Thanks for another job well done.

David came out to service our AC unit, and I stayed with him the entire time--ended up learning a…read morelot. For example, I had no idea a dirty filter puts extra strain on the blower system, but it made perfect sense once he explained it. He went above and beyond in several ways, and I would highly recommend him.

Outstanding Service with Integrity…read more I initially received a quote of $2,300 from a plumbing company for what they claimed were necessary valve replacements, system rebuilds, and other extensive work--all in response to weak water pressure and a leaking bathroom faucet. Thankfully, I decided to get a second opinion from Lee's Plumbing, and I'm so glad I did. Jason from their team carefully inspected every issue and concluded that none of those costly repairs were needed. The real problem? A simple filter replacement for my Big Blue water filter--cost: $225. The valves didn't need to be replaced either--just the cartridges, which cost $280. My total cost: $505. Problem solved! NOT $2,300! I'm incredibly grateful to have finally found a plumbing service I can trust. Lee's Plumbing demonstrates true expertise, professionalism, and above all, integrity. It's a relief to work with a company that puts the customer's needs before profit. In a crowded industry filled with upselling and pressure tactics, Lee's Plumbing stands out. I highly recommend them to anyone looking to avoid the stress and uncertainty of dealing with unreliable service providers. Their business ethics are among the best I've encountered in the trades!

Very fast response time to my inquiry and was able to come quote it and even do the job same day. I…read moreknow all jobs won't be that way but it was great and appreciated.

Be careful with this business. If they know you have an emergency, they overcharge you. Had a…read moreleaking water heater, 6.5 yrs old and was leaking thru the pipes and onto the ground outside. He slow walked the repair and the fact that he tried to repair an un repairable water heater was the problem. Knowing his negative reviews on here, he will be belligerent and claim innocence. The water heater was shot and needed to be replaced, he knew it was shot and still tried to fix it and charge us. 3 hours of inflated labor.