Logan & Eric were fantastic! They had to put in a new AC and furnace - 2 unit. They were professional, smiled when speaking, answered questions and cleaned up afterwards. Customer Service makes the value worth it! Give these guys a raise! Thank you. read more

I scheduled a pre-purchase HVAC inspection with Howard Air during a very tight inspection period for a home purchase. On Friday, the representative I spoke with told me to send over my escrow documents so they could get me scheduled. After sending everything requested, I received a call back at 1:53 PM confirming I was scheduled for Monday between noon and 6 PM. They even took my payment information. When I never received a confirmation, I called back today only to be told that I was "the last person she spoke with" and she forgot to actually put me on the schedule. Now they are saying they don't have a technician available today and "might" be able to come tomorrow. This is extremely frustrating because I specifically chose this company because they said they could accommodate my timeline during my 10-day inspection period. I no longer have flexibility to delay this inspection, and their failure to follow through could directly impact an important real estate transaction. Mistakes happen, but overpromising availability, taking payment information, and then failing to schedule the appointment is unacceptable and incredibly unprofessional. read more

Their tech did a great job but unfortunately they billed me an additional $800 in labor - the tech let me know if I left a message with their office someone would be back in touch to assist with the billing dispute. After multiple messages with the office and AI chatbot I have still not heard back. Bad experience would not recommend due to terrible customer support read more

I highly recommend Howard air service. The Arizona heat is no joke! My house was 95 degrees and not budging. It's Saturday after 5pm and they got a tech out for only $99 extra (after hours) James was our AC specialist. He was extremely professional and well versed in parts explaining what was wrong w my unit. He truly was a breath of fresh air that I would request: Very fair pricing and quick response time. read more

Howard Air used to be the best air-conditioning company I've ever dealt with. The maintenance people that came were excellent, and if there was any problem, it went right up the management line and it was fixed. Although I will say that the maintenance people are quite good, the company itself has dropped from a five to a two in my review. I just got a call today that my appointment tomorrow, which was booked out a few months ago, is unable to happen because they have too many repairs that they need to fix. Therefore, it's another few weeks before I will get my maintenance. I'm just lucky that my systems are running well. I'm sure that they knew earlier that they were going to be strapped for maintenance people to fix air-conditioning systems since it's been so hot. However, they tell me one day prior that they're not coming out. I find that very poor customer service. I have rescheduled and hopefully they will show up and do a good job. However, I'm at the point right now where I will probably start searching for another company that can give me the same high-quality Customer Service that Howard Air used to give. They used to be excellent. read more

Howard Air used to be a fantastic company but a few years ago they were bought by Service Champs, who now will upsell and always find a reason for you to spend more money and at significant margins. They avoid answering questions about the cost of the job and dodge the topics. E.g., on their recommendation I added a start assist to my unit. It's a $30 part that takes 10 min to install and I was charged $600. Their own website says that you should never pay over $400 for this job. When I emailed/called asking why I was charged more I got 0 responses. However, I did get 3 calls a week, for 2 months for them to come back out and install "rat deter" which is essentially steel wool added around the outside of the unit so they can't get inside, and yes, the quote on this was $300. Howard air is essentially preying on the trust of the longtime customers who were with them since way before Service Champs stepped in. read more

Called out as a/c not working. This began over a month ago. They came out, assessed the situation... Cost to fix was $7400.00 but unit is 13 years old and recommended a new unit. Okay...so go for that and initially are turned down (with good credit.) Fine...so we go with the fix, not a new unit. Crickets...crickets... Suddenly, NO contact. Now we get a "second opinion" and guess what? You only got the fix half right. We have pictures and documents and, most importantly, that fix was... $2400.00!! Seems you need to train your techs better, or develope better better business practices. Not going to mention names here, but know you are talked about. read more

Casey Schafer provided great service. He was patient and explained each step he was doing thoroughly and at my level so I could understand. He was also courteous--when I needed to talk to my husband about something he recommended he stepped outside to give us some privacy. Thank you for the fantastic job and customer service, Casey! read more

Casey was our tech today. He was personable, professional and efficient in doing the maintenance on our AC unit. We give him 5 stars and would recommend him highly. Thanks Casey! The Gleasons read more

Howard Air installed my a/c's a while ago and since then I have had their techs do an annual inspection. For the last few years, when they inspect the units something needs to be replaced that costs $1-2k each time and this year they claimed the coil was leaking and the unit needed replacement for $5k. The tech was not professional and was evasive when I questioned what was wrong. So I got a second opinion from another local a/c company who said nothing was wrong and there was no leak. Howard Air was trying to scam me, and lost my business forever. Stay away from this untrustworthy company! read more

Howard Air is one of the very few businesses I have dealt with lately that I can say they have excellent customer service. They are knowledgeable, pleasant to work with and are fair with their prices. One example of their good service is when I had a system breakdown during the summer months and had to order parts but installed a work around till the parts came in so would would have air. That alone is reason but they have been more than helpful on multiple occasions. Highly recommended. read more

This was a nightmare split system AC install. The initial install took 15 hrs due to issues getting the new system in the attic space. Along the way there were multiple scratches on my staircase (could have been avoided if they would have been careful), multiple scratches on door going in to the install space (could have been avoided by removing the door), large amounts of insulation in duct system which then was sprayed out of every vent at 10 pm when the system was tested (could have been avoided by covering up duct in attic space). All of this led to me having to take off work multiple days for drywall/painting repair and professional duct cleaning service. This could have all been avoided if the install team would have been more conscientious of what they were doing. Getting Howard air to remedy all of these problems they caused was like pulling teeth. They made me feel as if I was being nit picky with the issues. Six weeks later things are finally fixed. I do not recommend Howard Air!!!!! read more

They do not stand by their product and/or service. Our contractor used Howard Air to install our AC in our casita. While having the AC serviced the tech advised it wasn't installed completely accurate as the drain line wasn't hooked up. Luckily we didn't have any issues. Because we didn't have issues and didn't discover for a few yrs Howard Air says it's not their problem. They overcharge for their products their work and their service and then they do not stand behind it. Wry disappointing and wouldn't recommend them at all. Incredibly different experience (positive experience) with our ongoing provider. read more

Terrible service! Our AC units are only 2 years old and one of them is completely broken. Mid July and August we have had NO AC for 3 weeks! They say they ordered a part but 2 weeks go by nothing. I have to call to check and come to find out "they ordered the wrong part." But of course they didn't call to tell us that, we had to call them. We have children and a dog and it's the middle of summer in Arizona, this is absolutely horrible customer service. And btw we still have no resolution. This is criminal. read more

No phone number when there is an issue to reach a human being. Always "our call volume is higher than normal". ALWAYS!!! They do not adhere to the time frame given. They tell you they wear protection on their feet to protect your home. Nope!!! They came and spent over 4 hours to trouble shoot an issue that should have been taken care of at installation. They want to come and do a check up on the system but use it to try and sell you things like insulation! Again, can't reach a human being. Terrible practice Very very disappointing company read more

I m livid...in the five years we faithfully had the 44 point performance check done on our Trane air conditioner...done 2 x a year and prepaid. Yesterday my appt was scheduled 7am-12pm ..5 hr window....he showed up at 1:15 pm. He went on th roof did his inspection..Told me everything checked out efficient...just the intake coils were alittle dusty.Gave me a quote of $265.00...see quote..he cleaned other parts..as courtesey he could have blown out the dust...he showed me photos and asked me if i had other questions. Told me my 2025 maintenance schedule is due. I told him I need to speak with billing. Went up to $114 x 2 from $99 x 2...he lingered and stalled..any more ??? He asked..I showed him to the door. Ten Minutes later I get a text from Howard Air..which was insulting...see screen shot of text...SINCE WHEN is a client expected to tip a technician..????? In the 5 years we had this performace done..we NEVER ever got communication like this.. Well...you can imagine what my response will be/is...Since I lost over 6 hours of MY time..I feel the coils could have been blown out while Daniel was here..complimentary...Expecting answers.!!! Has anyone else experienced this??? read more

Howard Air Service Center - Heating & Air Conditioning/HVAC Near Me - Phoenix, Arizona

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Air went out and was able to get help quickly! Technician, Fernando, was incredibly knowledgeable and helpful. I appreciate his transparency and honesty in explaining the issues and suggestions of how to fix and maintain the unit. I've heard many companies pay their technicians on commission and don't know if this company does or not but I did not feel pressured or "up selled" at all and trust them. I would highly recommend! Answering service and dispatch were very helpful and kind as well. Again, would highly recommend! read more

Used to be great now I have caught this company in multiple lies of work claimed to be done and completed but not. I have seen this with myself and with my elderly neighbors. DISGUSTING. This is not the Howard Air of pre 2021. If you think you are still working with the original Howard Air think again and don't be fooled they are not the same and the reviews paint the picture of who they are today. read more

Howard Air is an excellent company. A/C installers Eric C. and Luis were very efficient, knowledgeable & professional. Was a pleasure working with Howard Air & these installers. highly recommend!! read more

I'm at my wits end. They were wonderful when we first got our AC unit ten years ago. Always polite, helpful, did all the checkups. But after our most recent checkup we were told the circular fan blade in our ac was rusting. They had to order the part and they'd come back and replace it when it came it. That was at the beginning of june. In july they got the part, scheduled the install and I took a day off work to be here to deal with it. I asked for updates throuought the day and was strung along until they finally said at seven they wouldn't be there till the next day. And when he finally got here and got up to the roof and took the whole thing apart found the part was too small. No big deal, ac was still working, he put in an order for the right one and we were told it would be three to four weeks. Well Thursday, the A/C stopped working. Asked for an update let them know the AC was making horrible noises, texted again two hours later to show our house was now 82 degrees, and asked about temporaily cooling the house as the technician had mentioned. Was told someone would reach out, no one did, a nice neighbor gave us a portable unit that didn't work that well but was better than nothing. We contact them the next day asking again about relief and they finally told us they would have one that would fit our house size, and it would cool the entire house. Friday we found out the part was THREE MONTHS before we'd get that part ... when were they going to tell us this?! We expected it in maybe a week. Then we got an appointment for today betwene 12 and 5pm they rolled up around 7 pm after we were 'next in line' at 2pm and brought out the same tiny one we got from home depot on thursday that can barely keep a 10x9 room somewhat cool at night. It can't fit 2 adults and 2 dogs in there. How is this acceptable for three months? Do they want us to die in this house? Sit in front of a little ac unit the entire time we're home? The one they brought out tripped our breaker! We can't live like this! read more

Howard Air Service Center - how is this ok? - Heating & Air Conditioning/HVAC Near Me - Phoenix, Arizona

Exceeded expectations with customer service. My heat was not working and I made the appointment online very quickly and easily. Technicians David Smith and Rob Smith gave me options and explained them to me so I could make the best decision for my home. They inspected my system and attic for any safety issues and were very professional. I was not pressured to spend more money, but found value in adding their club membership to my service call. If you are looking for an AC company this is the one. read more

We've had a maintenance contract for our A/C with Howard Air for years. They are great to deal with on all levels - excellent service over the phone, easy to schedule appointments (even on Saturdays) and they really do prioritize getting us help ASAP when we have an emergency since we have a contract. When we do need repairs, their fees are reasonable, and they get the job done quickly. I highly recommend them! Our regular technician Kent gets my #ServiceStarShoutOut for keeping our air cool despite the age of our unit! read more

Ray was undoubtedly the best service technician we have had. He was very thorough, knowledgeable and professional. We would appreciate having Ray return for future service calls. Thank you. Don Combrink read more

Howard Air installed new furnaces(2) and air conditioners (2) in our house. Led by Andres, they were polite, efficient, very neat and respectful to the property. We would not hesitate to use them again and will recommend them to friends. Susan L read more

We have a Trane heat pump. With the temps dipping below zero the unit was shutting down at night. I called Howard who installed our Ecobee "smart" thermostat. After explaining what was going on he told us to look for a low temp shut off in the menu settings. We changed it from 35 to 25. I'm betting it won't be cold in the morning. read more

Fortunately I do not have to leave a lot of reviews because of the quality service they give me. It all started with a new unit 8 years ago and with the summer and winter maintenance everything has gone very well until it didn't. Of course the hottest day of the year I went to bed air down to 67 ( I know ) when I woke up it was 80. Time to call Howard's they set me up an appointment 3-7 that night, at 6:55 text comes text be there in 5. Tech Micah shows up a very legit human being. He gets started with the estimate comes down and says I have good news and bad news. ( it's now 7:30 )Good news it still is cover by the warranty, bad news we might have to wait till Tuesday ( parts ) I started winding it's hot need air. He got on the phone with his manager they came up with a plan and it would take 2 21/2 hrs and he would start right away. We went and got him The Habit cheeseburger, onion rings. You have to feed the horse had a chance to talk to him about other topics that's where I realized that he was a quality person and he was only 20. I'm telling you this because it's not only that he gave me air that night and he could have said it had to wait because of the time of night he went the extra to get it done. Looks like to me Howard's takes pride in the type of techs they hire and train. I know I went on and on but they deserve it and Micah deserves a raise because you want techs like him representing you I will continue using Howard's and if possible Micah will be my guy. Micah good luck on your coming days. read more

Micah was very thorough in his service. He took pictures inside the units and explained everything. Very professional young man and a hard worker. I will request him to service my AC from now on. Good job Howard Air!! read more

Thank you very much for a job well done. Rocky serviced the AC. He was even so kind as to replace the furnace filter I could not reach. Rocky did a thorough job, explained all details. Very helpful. All around great work read more

I have such mixed feelings about this company. I have always really liked the technicians that come to my home, and I've found Howard Air to be a customer-centric company. I have spent quite a bit of $ with these guys over the years with the initial installation of my units and subsequent service. Their work has always been of high quality. In the past, I have referred them to friends and family. That said, I was very disappointed with my latest service experience with Howard Air. Following our annual maintenance visit, they recommend additional services on my two AC Units. They gave me a flat-fee pricing up front which I accepted. I was disappointed because I paid nearly $700 for a job where the technician was working on my units less than two hours (verified by my Nest cam) and the only materials/parts he used was a cleaning spray. Do the math - I paid around $350/hr for their services. I don't feel like this was a good value. I called Howard Air to voice my concern. They politely declined to do anything about it. The service manager explained to me that the price was fair, and added something to the effect of, "Win some, lose some" with respect to the job not taking very long. It is up to you to determine whether their prices are fair. I was left disappointed. This company was one of my favorites in the past. read more

Recently I replaced my two HVAC systems using Howard Air and Trane HVAC systems. We were happy with the bid we received for product and labor warranty and the installation went flawlessly. Pat and Andres arrived with a large team and within one day the old systems was taken out and the new systems were installed with great attention to detail and up to spec. Andres helped me set up my phone so that I can also monitor the systems remote. Everyone was professional and they kept our house clean while they were doing the big install. I highly recommend Howard Air. read more

We worked with them for about eight years. On two different properties. Stayed loyal to them throughout that time but I had some mixed experiences. On the plus side some of the technicians we had were really good. Also had at least one after hours service call,where someone came out to help us. we also went to their show room and bought a new unit from them. On the negative side, one of their technicians stepped on a condensate drain line and broke it. And he left it like that. Another time two guys came out to do the annual service and did not put the unit back in working order. If I hadn't called and gotten another technician to come out to fix their mistakes, the unit could've been severely damaged. And most recently we consulted with Howard Air about a new whole house unit and also about a split unit. I think their sales people are slimy. The guy that I was talking to accused me of having some other motive for wanting to get Howard Air to do the work. Which is ridiculous because we had been working with them for quite a long time on two different properties. And loyalty means something to us. Basically my problem with Howard Air aside from the inconsistent service is it's their way or the highway. Their attitude is that you have to buy what they offer and you have to do everything the way they want to do it. They don't listen to your needs as much as they tell you whats gonna happen. So we've decided to go in another direction. read more

Vincent was very, very patient with my questions and explained in great detail for me how my heater was acting and why blowing cold air did not mean it was broken or out of refrigerant. He took the time to listen to my concerns and to offer a solution. I really appreciate the explanation he gave about my heat and wanted to let him know the heat is back on. That's a great employee! read more

I have only seen Howard Air advertising on KTAR.com and saw their ad next to a comment by a KTAR regular who posted a racist message about "blacks are at it again..." then accusing a black man who was victimized by the police of simply looking for an excuse to sue so he could "spend their time at the KFC drive-thru. I am aware of how much time and money goes into this targeted advertising and I learned all I needed to about a company who wants to appeal to racists and advertises on platforms that broadcast hate speech. They may do excellent work but, as a property owner in this community, I think the values of a company who funds hate-filled message boards is a few-breaker for me. There are plenty of other HVAC businesses in the Valley who do not sponsor forums riddled with racism and hate speech. read more

Jay Jackson, the Howard Air Service Technician, provided our routine service very efficiently and the service was thorough. He explained all the readings and installed replacement filters. He was courteous and very willing to answer any of our questions. He cleaned up after completing his work. Overall, great service and knowledgeable explanations.' read more

Wish I could give zero stars. We had a residential AC unit replaced today, 5 employees arrived at 7 am and they were still working on it until 8 pm. I put my entire day on hold thinking they did the job I finally left the house for 1 hour. Upon returning home the AC isn't functional, the filter they taped on because they didn't have a proper sized one fell off, and the thermostat is completely unresponsive with no power going to it. After 13 hours of extreme discomfort and exacerbating my heart condition in the heat I called them for assistance. Was told I would be hearing from a dispatcher in 10 mins. An hour later, it didn't happen so I call again. They sent a second message to dispatch at midnight and now it's 6:30 am with no response. Any claims of 24 HR emergency repair is a lie. This is after months of trying to get this unit up and running. First time they promised to pump the unit to give us relief they also failed to execute. It's taken at least 6 visits to our residence and over 8 Howard staff to .... not replace an air conditioner lmao. Definitely in the top 2 worst customer service experiences of my life. read more

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I had my heat pump serviced for the upcoming season by Howard Air Texhnician Jay. He was wonderful! Very friendly and knowledgeable. He explained everything he was going to do then showed me photos of everything he looked at. I wish all service technicians were as professional, friendly and fun as Jay is! read more

Micah did a great job. He's very thorough and informative. Howard air comes through again.

As always Howard Air nailed it. Technician Jay Jackson went about and beyond. Awesome work!!!!

Very knowledgeable and professional technician!! Good options for maintenance work and on time.

February 4,2020 Howard Air Conditioning installed On a two Story condo in Scottsdale..they did a wonderful job all the way around even down to the clean up. read more