I needed the A/C duct system in the attic replaced and rerouted. Brady and Stephen did an outstanding job. The house now has no warm spots. They were very friendly and respectful. The work was done at a very fair price. I highly recommend this company. read more

Not one to leave a review . However, this company has less than Integrity! Their tech, Johnny is very disrespectful! I've been using integrity for years. But after today I am going to Larsen A.C. the tech said that he would try to explain how my A C works but that I wouldn't understand! i told him not to talk to me that way. He walked out! After I told the manager how I was treated by their tech, all she could say was "I'm sorry!" She made no further effort to rectify the situation. Seems to me that there are too many other places to choose from to use. Being treated with respect & integrity should be a priority! read more

Stephen provided amazing service and was incredibly kind and genuine. He educated us on our AC system and provided excellent recommendations. He did not try to sell us anything unnecessary. We will be using them as our AC techs from now on. read more

My AC went down and Brady came out to provide a free estimate of the cost to replace my AC. I scheduled multiple companies to provide estimates the same day as I wanted to compare quotes. This is fairly standard practice and I didn't purposely schedule visits to overlap, it just happens sometimes. Brady inspected my attic unit (coil, AHU, furnace, and ductwork). As he was going outside to inspect the compressor another company arrived to do their inspection. Brady straight up left without completing the inspection and mentioned to the other techs he wasn't going bother finishing. No mention of this to me and no goodbye (his comments were shared by the other techs when I asked if they saw where he went). If this company is going to get butt hurt about having to compete for business then they don't deserve to be in business. 0/10 would not recommend. UPDATE 6/5/2024: I was available at the scheduled time despite what the owner claims in his response. I answered the door promptly when Brady showed up, showed him how to access the attic, and was available to answer his questions. It seems he's deciding to defend his son's poor behavior and business practices rather than rectifying the situation. read more

I've used Integrity AC for about 15 years, in three houses ( including my elderly parent's house ). They installed a new AC unit, replaced 2-3 compressors in that time, and handled more emergency needs like a leaking AC handler, unit freezing ( not working ) etc. They have handled my annual service/ maintenance checks as well. I have been so happy with Integrity I use them for my elderly parents' nearby house as well. There they have performed the same services including replacing the only AC unit my parents have in their house. Highly recommend. The techs are nicely qualified, pleasant to work with and HONEST... as though they actually have ' integrity '. read more

AC unit stopped working in the middle of August. They were able to come out quickly, diagnosed the problem and fixed it on the spot for a very fair price. Noticed our other unit was frozen. Thawed it out and added some more refrigerant. Both have been working great since. Appreciate the honest work! read more

Wonderful instal from start to finish. Our technician, Brady, did so many extras. For example he went to Ace to change out a 110 volt receptacle in our utility closet for 220, which it is wired for. Can't tell you how many workers have blown equipment because of this! This is a family owned company that you can trust to give you a fair and honest price and a professional installation read more

Our air conditioner gave up at the end of July. Truly the worst timing. The team at Integrity were responsive and had us back up and running with a new AC and furnace in a couple of weeks. They were reliable and worked quickly. Really great service! Would highly recommend. read more

We just had the guys out again to completely rebuild our ductwork. They did an amazing job, got it done in a day, and actually cleaned up after themselves. I did find a pair of sunglasses though, so I'm going to have to call and see if someone wants them back. Seriously, you can't go wrong with these guys. Since we moved into our new house our A/C was horrible. We had them come out and look at the unit and it was fine, so we started talking about the ductwork. We decided to replace it all and couldn't be happier. We also really appreciated that they didn't try and upsell us into a new AC unit. Did I mention they showed up on time? I know I was shocked too. It doesn't happen with most contractors but the team at Integrity is the best. Thanks again for the great work. read more

Gary Whitlock provided great customer service. He showed up in a mask for safety. He explained what he was going to do and did a thorough maintenance check and servicing of my two AC units. I definitely recommend using this company for your air conditioning needs. read more

I called Integrity and Ace came out and showed me TRANE units. He was ver professional and down to earth. He explained everything thing to me in detail. I told him I wanted to shop around first. I did and could not find anything like what Integrity offered. I called Ace (well text) back at the same time he was calling me. I told him I would like to go ahead with the purchase. 2 days later my AC's were installed. OMG! Everytime I come hime I can feel the difference from my old unit. It's been about 3 weeks now and I could not be happier with Integrity than I am now. They even sent cookies in a tin To show their appreciation for business. This is the company you are looking for. Don't waste your time looking at other companies. read more

Integrity installed two new Lennox air conditioners on our home two years ago. Our home is cooler and our electricity bills are lower. We recently had them out to service both units to ensure that they were ready for summer. The technician was prompt and completed a very thorough inspection. We are extremely pleased with the services provided by Integrity Air Conditioning! read more

I too found them on Rosie and have used them two times. First I have to say that the staff is very nice and the technician is a great guy. The first time I used them I was in a bind and my aircon was dead in July. The price was very steep for the job but I paid. The second time I had a furnace that was not working. I troubleshot the problem and the technician came out who agreed with me that the ignitor was bad. I was quoted that this part would cost $317. I was in shock since an ignitor is nothing more than a rod with wires that heats up for the furnace to ignite, no rocket science. I shopped around and found a new factory part from Carrier for less than $45. I installed the part and works just fine. I realize that price mark-up is how a lot of companies make their money but this is truly gross misconduct and really uncalled for. Now I want to be clear the staff is awesome and this is why I gave them 2 stars but in this economy and with a Rosie rating I am very disappointed. read more

I had a similar experience as did Tommy C. Ridiculous parts markup. I needed a couple fuses replaced. $69 for the diagnostic and $85 for 35 Amp "fuses". $85 ??? Really?? These fuses cost about $2-4 each. This is a friendly company that rips you off. If you use them (or any company), scrutinize the bill and question any parts markup and simply refuse to pay anything that is ridiculous. read more

I first discovered Integrity Heating and Cooling when my A/C broke last October. I found them on Rosie on the House's referral list and was really impressed with the customer service. It felt like a small shop, where Shelby, who took my call also checked the work order when the service tech returned. When I ultimately had to replace my A/C, I called around and got a few quotes from places referred by friends and coworkers. I wound up going with Integrity because I appreciated their responsiveness and their willingness to come darn close to matching another bid... AND gave a longer, better warranty. Plus, they had 0% financing. I would absolutely recommend Integrity! read more

Prompt response time for everything. Brad came out and gave me an estimate and provided oversight through the entire project. They provided a full crew to change out my duct. The crew was skilled and friendly. Scott the foreman was helpful and friendly. The work was done professionally using top quality materials. USE these guys. read more

After 3 unproductive visits from the AC company that installed our unit that was still under warranty in our new home, we decided we needed to find another AC company if we ever wanted AC in our master bedroom again! My husband found Integrity on Yelp. Dave, the technician came out and had the problem solved and repaired in an hour. Happy household again! read more

We had a Freon leak causing our air conditioner to freeze up. They were able to find the leak in one of the copper lines and repair it at the lowest cost possible. The guys were very nice and professional. read more

I recently had a experience with integrity air conditioning. Let me briefly explain. They installed my unit December 2014. A trane unit. The compressor went bad in July 2020. The compressor had a 12-year warranty. But I would have to pay labor. Labor bill was $1275 for 3 hours of labor. So be careful of the labor cost on a warranty job on a supposedly well manufactured AC unit. If the owner actually reads this you can call me you have my information. read more

RUDE, unprofessional salesperson! I kicked him out of my home within 3 minutes of his arrival. Have you ever tried to purchase a new air conditioner? All companies want to meet you in your home and take an hour of your time to give you a quote. With that in mind, I took a full day off work and scheduled 9 AC companies every hour on the hour to give me quotes. I met all companies at the Maricopa Home and Garden Show last weekend and in person made appointment and told each company was told about my scheduling and that they may even run into each other. They all said they understood and agreed, even Integrity (the business card given to me was for Ross Carlisle, "Comfort Consultant"). On appointment day Integrity was to arrive at 1:00pm. He arrived at 1:33pm. After opening the door he didn't say hello, he just said, "Someone's already here and cutting into my time. I don't normally do this, but I can't wait all day." Despite his initial rudeness, I invited him in. As I showed him where the AC unit was located outside, he continued his rudeness. I reminded him that when I made the appointment they were told that I had other companies here the same day to give quotes. He made other snarky remarks to which I asked, "Is this going to be a problem?" He said, "No, but I've been waiting since outside for 30 minutes." I asked if he rang the doorbell. He said, "no" and said more remarks clearly indicating that he didn't want to earn my business. I stopped him there and told him to leave. I told him that if this is the way I was treated during the sales process (30 minutes late and rudeness). I can only imagine how bad their service would be. The irony here is their name: Integrity. Based on my experience, they don't have any. read more

I initially found out about this company through SRP for their rebate program for an A/C tune up. They came out and actually did a pretty thorough inspection and then came the up sale time. I know they don't make a lot off these inspections. They said 2 of my refrigerant caps didn't have the little o-rings in them and needed to be replaced which i agreed. They 2 of them for $20 which they told me was the going rate. Now, granted perhaps I should've looked online first and what not but the guy assured me these were expensive for some reason. I looked online today and could get 2 shipped to me for $5. Not a good company to be overcharging by $15. I can't stand companies that try to make money off of nickel/dime items. I guess that's a pet peeve of mine. I will never be using these guys in the future and the only reason I used them to begin with is because they were referred by SRP. Stay away from this poorly run company! read more

I called Integrity because my unit went out and I didn't realize how old it was. Integrity was out the next day and looked at my unit. The tech they sent was very friendly and courteous and didn't get frustrated when I couldn't answer many questions about the unit (age, performance history, etc. as I had just moved into the place). I was hoping for a quick cheap fix, but had no such luck. Although the estimate was high after shopping around I quickly realized these guys were giving me a great deal. They also turned me on to rebates for my new unit and gave me a discount on the labor and on future maintenance issues. I have recommended them to several family members and friends, some of whom have used Integrity and are extremely satisfied. What made my experience pleasant was the fact that they worked around my schedule and were on time for my appointment and once my unit was installed and I had some additional questions, I had no problem getting a hold of someone from Integrity to explain to me what I needed to know. This is a great company and I won't be using anyone else or recommending any other place to family and friends. read more

It was 108 degrees out when my A/C unit decided to go on vacation. I immediately went online to Rosie's on the House referral service and selected one of their recommended A/C companies (Integrity Air). That same day, their technician, Shelby, was on the scene. Aside from really knowing his craft, he was one very personable fellow. He invited me on a tour of my system as he hooked up gauges and all kinds of fancy testing equipment ... and explained what he was doing as he went along. Hooking up a set of gauges, he determined that the refrigerant was not cycling through the system properly (up to the handler in the attic and back). With that knowledge, he headed into the attic (too hot for me to follow) and returned fifteen minutes later. His findings: the refrigerant had frozen up in the line in the attic. After asking me a series of questions, he determined the culprit in all of this -- me. When a friend and I went into the attic and sealed up all of the serious leaks in the duct-work connections, we ended up hampering the unit's ability to push air through the ducting system into the house. How could that be? I asked. Two reasons, he said. One, you (as in me) have shut off the vents in two unused bedrooms and one bathroom. The system was designed to push so much air through and you impeded that. Secondly, he looked at my return vent air cleaner. It was both dirty and not of the type recommended (it was one of those washable types -- provided to me free by another A/C company). He informed me that I was impeding the flow of the return air back into the system. He then asked, how often do I change the filter? I said every three months or so (if I remember). His response, No! No! No! They should be changed out every month and can be picked up for under four bucks a piece at Home Depot or Lowe's. He said that a frequently changed filter is the best investment one can make for keeping a technician like himself away. Not only did he get my system back up and running, but he gave me a hell of an education in the process. Needless to say, I was totally impressed with Shelby ... and by extension, Integrity Air. I can see why they are on Rosie's list of recommended A/C-Heating companies. One last note -- and to think that he never once tried to sell me anything ... unlike the previous company I had used. I thank both Rosie's and Integrity Air for getting my A/C back up and running. read more

This company and team are OUTSTANDING! One of the most professional companies I have had the pleasures of working with ! From start to finish, all 5 people that I was in contact with for my job were very attentive to my questions and taught me how my old system worked and how the new system will work differently. They work together as a very" well oiled " team and left my house as clean as it was before they started this messy job. Thank you for your expertise and professionalism. I will 100% refer them to anyone in need of a trustworthy air and hearing company. read more

When my family was living up in the valley, Integrity was our first and only choice when it came to installing, and up keeping our new AC. They provided quick and effective service, and had our new system installed in about a week. They were friendly overall, and showed us how to work, and upkeep our system. And by following that we never had to call for maintenance, and we stayed in the house for a little more than a year after having it installed. Integrity is quick, efficient, and friendly completely worth your time and money. read more

Integrity air came out 1st thing in the morning after my heater went out and fixed it same day at a good price. My family has been working with Integrity air for more than a decade and this is a company that can be trusted. They will not recommend parts you don't need and they will do their best to keep your AC running for as long as possible. They will save you money vs the competitors in the long run. read more

As others have experienced, this company overcharges! I was quoted $1,500.00 to fill AC unit with freon. Another AC company came out and filled up the unit with less than 2 pounds of freon and charged me $60.00!! As someone else mentioned, it is sad that in these economic times where we are all struggling to make ends meet, we have to worry about taken advantage of. My advice is get everything in writing and get a second opinion if they suggest a brand new system. read more

I tried to have my AC unit looked at after it started acting up, making loud noises, and it was unable to keep my house cool. I called Integrity AC hoping to have it looked at in the near future. The owner asked me to wait for my AC unit to break before he'd be willing to look at it, which will end up costing me much more money and make him a ton. Dirty business ethics from this company. I found another company who is actually willing to help someone before the problem gets worse and extremely expensive. read more

Air conditioning units are problamatic to say the least, mine is no different. For once I can sit back and relax knowing Integrity Air conditioning was on the job. That's a rarity in the heating and cooling industry. They are fully insured, licensed and not to mention, "Rosie certified". You need look no further then their name to know what your going to get as far as work ethic and quality are concerned. Integrity will be first on my list in the future for any of my cooling and heating needs. read more

I have had to call Integrity twice for two separate AC issues and I couldn't be happier. They do not price gouge! There are a lot of unethical AC techs/businesses out there but in my experience this isn't one of them. Fantastic service both times and reasonable prices. I would have no hesitation to call them again when the need arises. read more

I called two weeks ago on a Thursday. The Tech I talked to said the office manager didn't work on Friday, but would have him call me on Monday for a quote. No call back, nothing. I am not impressed. read more

I was referred to Integrity Air by a friend who got great service at a reasonable price. Shelby came out at the time he promised, diagnosed the problem with my Carrier AC unit (air handler) and charged a fair price. Before he came out the AC was not working and when he left it was blowing very cold. I am very happy. Integrity is a great AC service provider. read more

My wife was taken for a ride big time! Replaced parts not worn out, could not provide old parts and over charged BIG time!

These guys have been great! My AC went out at 2:00 am on a Saturday morning. I left a message at 7:10 am. They called me back at 7:20. They had a technician at my home by 9:20 and repaired the unit by 10:30. We had record heat the previous day of 117 degrees. My AC was repaired before my house got to hot. These guys are Awesome!!! read more

I hired "Integrity" Air Conditioning in the spring of 2015 to replace and redesign the duct work in my two story home. The salesman did not show the day of the install; instead the owner came out. Red lights should have started going off when he pulled out a piece of paper and began to "sketch" out the new design, rather than have one previously prepared based upon airflow requirements and room square footage (as I later learned). He was unable to get into the attic as his arm was in a sling due to an injury/operation. This also prevented him from overseeing the work being done in the attic. The result of the new layout was to make the problem areas much worse than before. The work was completed on a Friday. I climbed up into the attic to inspect the work that Sunday after I had noticed that the airflow in the problem areas was worse. First thing the following Monday morning, I called the office to speak with the owner (you know, the one who had been on site and drew out the plan). He wasn't in the office and when I asked to have his cell number, I was put on hold while the office called him to see if it was okay for them to give me his cell number (I know this to be the case because when I asked I was told it to be so), to which he declined and told them to tell me to call the salesperson. (I own my own business and would never side-step a customer that called me directly.) When I spoke with the salesperson on the phone and told him of my concerns with the airflow and layout of the duct work, he became upset and told me that he'd "been doing this for 30 f**k**g years" (yes, he said the 'f' word) and he did not appreciate me questioning his expertise. Then, in a very condescending manner he repeatedly told me to go have a beer and relax. All I knew was that the air flow to the lower level where the primary hot spots in the summer and cold spots in the winter had been was much worse than before. They came out and added some 90 degree elbows into the registers in the attic and a few other minor tweaks and told me to give it a try and adjust the registers as needed-that I needed to live in it for awhile. After a couple months of actually sweating while sitting in my family room, I called the Registrar of Contractors. They told me the procedure was for them to come out and meet with me and someone from "Integrity" Air Conditioning with a list of my concerns to have them addressed. The problem is that, in my opinion after living with my "new" layout, I did not think they were competent enough to do the job correctly. I basically wrote off the $5,000 and called in a professional cooling and heating company that solved the issue with a professional design using my existing unit. Their workers showed up with a schematic that had been based upon taking measurements and considering the cooling and heating needs of each area. After dealing with the new company and seeing the new design and layout, it only confirmed my thoughts that "Integrity" AC was over their head and lacked the expertise to design and build a functional system. The majority of the reviews here that I have read appear to involve changing out or repairing a unit and do not appear to involve designing a complete system. That may well be what they need to limit themselves to, in my opinion, based upon first-hand experience I do want to add, in all fairness, that the majority of the workers involved were professional in their dealings with me and did a good job of cleaning up the work site.. The only exception (other than with the salesperson mentioned previously) was one fellow who spoke to other workers (one in particular) in a very condescending manner. I also had to stop him from cutting framing to install a register in what would have been the wrong location. read more

Miguel just left the house and it is cool once again! Unfortunately you work in an industry that the bad have ruined it for the good, and there's no in between... I heard about you from Rosie on the House, so I took the gamble and it worked out well. I just saw dollar signs when we woke up Monday morning to no air and 102 F in the house. $288.00 later and the house is cool again, no condenser coil or motor was sold to me because I truly didn't need it. There's a lot in the name of a company and Miguel definitely represents you well and believes in the name. read more

Integrity Air Conditioning & Heating just completed replacing one of the air conditioning units on our home! The company and its people are great. They arrived on-time and went right too work. They installed the unit with no fuss. They cleaned up after the job was completed. The new system works perfectly. We highly recommend Integrity. read more