I love this Marshalls been coming here for years. I love all the beauty products they sell as well as the kitchen selection they have. Customer service is great. read more

This store is an interesting little mall that has a very popular Japanese restaurant. I found a few cool items for the gym, yoga mat, socks, etc. The store is clean but the regular women's clothes are very unfashionable and something my Grandma might wear. The prices are cheap if you want to buy nice bedding or towels. Otherwise, meh! read more

The worst customer service. I purchased a large bar stool along with some merchandise and went to return the same day. These idiots tell me I can't return until after waiting 24 hours, despite having my credit card and receipt. So I had to carry the large stool back to my car without any assistance from the employees. Marshall's, change your stupid policy or make sure to inform customers when they make a purchase. read more

Really slow service. I came to exchange something and they made me wait about half an hour to do something that should take 10 seconds. Make sure when you buy something here you don't have to return it. read more

If I could give them 0 stars I would! Horrible customer service. The manager, Helen, is extremely unprofessional and has zero customer service skills. She is just plain rude. She should not be a manager and certainly shouldn't be "leading" people in the ways of retail sales. read more

Wow! I have never been treated so poorly from a customer service manager ever in my life. I had purchased two IPad chargers/stands that let you view IPad while charging. Well, i started to smell a burning smell. Sure enough I reached to the outlet & the end of the cord was super hot! I unplugged it and was thankful it didn't burn up my iPad. When I explained to the manager RAMILLA What had happened. Which I thought I was doing a favor, maybe they would pull them off the shelf so no one would burn their house down, she questioned me. She spoke rude to me & raised her voice to me. EVEN SAID I WAS NOT SUPPOSED TO USE THEM IF I WANTED TO RETURN THEM!!!! I told her IF IT WORKED PROPERLY I WOULDN'T BE RETURNING IT!!! Finally, after arguing for minutes she ALLowed Me to return them. This is why I shop at Bed Bath & Beyond, there is never a hassle to return things. read more

Love this place, tons of great deals on serious name brands. The trick is finding out when they restock so you get first choice on all the new items. If you catch it at the right time, you'll find some incredible steals! read more

This is my local Marshalls, which I am happy about. I have been to other Marshalls and they have crap, bad selections on everything. Some of the things posted about this Marshalls are true. It's not the neatest but what do you expect from a discount store. I mostly like their deals and selection. The staff is so-so, yeah not very friendly. I do like however that they have about 10 registers and when there is a line they all fill up, fast service. Yeah, the parking is great too, it's connected to other stores so plenty of space! read more

This afternoon I went to Marshall's with a gourmet salt grinder and the receipt for the item in my hand. With barely anyone in the store, I had to wait almost 10 minutes for a cashier as there were only two there, despite calls for another one to come up front. The salt grinder (with salt pellets in it) had been bought about a month ago and used a couple of times just recently, which is how I knew it didn't work. When I finally got to the cashier she asked the manager, Maureen A. to approve the return. She did not citing that it had been used. When I questioned the decision, I was told by the cashier that the reason that the prices are so low at Marshall's is because they don't take returns. I then waited another 10 minutes while Maureen A spoke to another customer trying to return an item who was also refused. Maureen A told me I'd had the item for a month and it had been used. I told her it didn't matter how long I'd had it, that I'd just started using it and it doesn't work. She retorted that Marshall's doesn't accept anything that's been used. I told her that the only reason that I knew it didn't work was because I'd tried to use it. I finally let out an expletive and she told me to leave HER store. I've been coming to Marhshall's in Studio City for many years and am a steady customer but they will never see my face again. This is absurd and I have never had a problem with any purchase at Marshall's for any reason. I will write to the president for this company until I get my measly $3.99 back. If you buy something and it doesn't work ... you have the right to return it. read more

When you want a bargain, this is the place. I needed some basketball shorts and picked up 3 for $25, you can't beat that anywhere.

The first thing that comes to mind when I think about this store it chaotic and unorganized. I haven't been in a Marshall's since the mid 90's, but I was running late and I needed something to where ASAP. The parking is free. The sales staff isn't really helpful and nothing is really where it's supposed to be. If you have time to hunt around for misplaced discount clothes, this would be a great place to go. I didn't have the time, so my experience wasn't that great. read more

Big selection and good pricing. Plus, if you ask for help, they seem to be very accommodating.

Awesome collection of womens work out clothes!! And cute home decor. Easy parking!

Slowest checkout ever at this store. Most of the employees are nice enough but they mainly seem like they would prefer not to deal with a customer longer than they need to. read more

Genitra E I found was very helpful and attentive,she was very upbeat and fast.Outstanding job done by Genitra.E.

Terrible place. Everyone is rude and looks like they hate their job and maybe even their lives. I asked to speak to he manager and she fought me on how the service was and I simple believe that the management doesn't see a need to fix anything and therefore the employees are allowed to be rude and unhappy. Sad read more

Great place to shop for odds and ends you need from workout clothes, earphones, iPad covers, etc.

Went to Marshalls today, and Peter at the cash register was very professional and helpful. He had a smile, made me laugh and put a big smile on my face. It was a pleasure. I like the store, its clean, has a lot of great deals and saves me money. read more

For those who are local and know the territory, Studio City is a semi high end neighborhood that is plagued by notoriously mediocre shopping options. And Marshalls is typical of what's available in the area. On East Ventura Blvd., you'll either find mom and pop stores too expensive or a chain like Marshalls with poor product selection. I've been going there for many years just for clothing and basics or to get an occasional last minute gift. But I only shop there because it's conveniently local. The store is much too focused on women's clothing, knickknacks and holiday keepsakes. The Marshalls brand seems like an outlet store that gets its inventory not from a central hub but from bohemian bric-à-brac manufacturers. Once in while you might rarely find something you want like a book only to return and see that it was sold and there is never any extra stock. You never know what you'll find, but more often than not it seems like a chaotically stocked warehouse for reject merchandise from novelty stores. And sales help and checkout experiences vary, from the hassle of unreceipted returns to a consistent lack of variety to chose from or find what you want. By and large, I often find myself wishing that this place was something else. I'm hoping some developer picks up on the well to do city demographics and turns the nearby former Office Depot into a department store that can compete with the dreaded Marshalls and put it out of business. We're not asking for a mini mall addition. There's not enough room for that. But what we do need is a well stocked store that fits our consumer profile and is not just another junk outlet that belongs in a run down, blighted south central SFV suburb somewhere between here and the west valley. read more

I shop at Marshalls all the time. I visited this specific location for the first time today. I was not impressed with their collection. Limited and also unorganized. But I will try them again and repost. read more

Typically one might get frustrated when their desired shoe size isn't available however, Michael in shoes provided stellar customer service. I called in prior to coming in and Michael articulated the current inventory of the shoes for which I desired all under 7 minutes. read more

Great suff! Clothing, shoes, house items, luggage.... but a bit pricey on most items. They are like a version of Ross.

This is the place to buy basics, you will save so much money and get such brands you will never go buy Hanes at Target again. Also they have really nice stuff in general for cheap, you can buy some really cool hygienic products and its way cheaper than Amazon for electric razors. Wish their sunglasses selection was a little better for men though. read more

the supervisor (this lady with bangs) was soooo rude. we were sitting by the door waiting after buying a dress from the store and she was like: its so nice to have some chairs right? and we answered yes thank you. then this sarcastic lady said im gonna get rid of them first thing tomorrow... how rude! who do you think you are without customers? since when does sitting bother people? dont take your attitude at work girl read more

Manager named Maureen unhelpful. Same product shelved on two separate weeks. Different prices. $5 difference. Store policy to charge as marked. Employees had a note of disapproval regarding her. Unhappy employees & unhappy customers might make corporate unhappy too. Needs to attend a refresher course on customer service. read more

I stopped by today and stumbled upon a swimsuit top for $6.99. It was missing it's matching bottom, so naturally I figured that was why it was such a great deal. When it was finally time to check out, the cashier, Marina, said she couldn't sell me the item until she verified it didn't have a bottom. She left for a minute came back & then told me she couldn't sell me the item until she verified the price. When she came back & told me a THIRD time she couldn't sell it to me because she STILL had to verify something, I was pretty annoyed - THREE TIMES you have to check & you still don't know??? I told her the price was clearly marked. She then told me customers switch the tags all the time - implying I MAY have done so. To make it even worse, it was in front of a long line of people. At that point I was so insulted, not to mention embarrassed, I told her I no longer wanted it and walked away. Later, I called the store manager and she apologized and offered to speak to Marina about their policies and agreed that she never should have implied a customer was in the wrong. I don't mean to be a jerk, I know there isn't much else the manager can do, but it doesn't give me back my time or make it right that I was accused of being a crook in front of a line of people. Oh yeah & the manager verified they just go swim tops in for $6.99!!! I don't expect Marshalls to treat me like Neiman's, but NO associate should ever imply or suggest a customer has done something wrong unless they have proof! Guess it's my fault for spotting a good deal, I think I've learned my lesson and will go back & paying retail. Not worth such horrible treatment. read more

I work at this Marshalls and I know that our employees do work very hard to make it the best experience for our customers. A lot of us DO care. Me, I work in men's/kids department and I enjoy trying to keep everything looking great and presentable. Its my job. I have been there 4 years and have gained a lot of knowledge. I try my best to give great customer service. Working at Marshalls can be very stressful at times but as can any retail job. We get very busy and we have a lot of tasks/duties. I know sometimes yes some of us can come off as being rude because I've even done it but its more stress of everything that's going on not trying to be rude at all. But as for me I apologize for any rudeness I've given to any customer. I'll try to turn it around into something positive especially if we have an angry customer. Also we do get a lot of new workers and some don't know customer service much or at all. And even manager have their days they have to look over everything!! We have people who get mad because we have certain policy's we have to abide by so they go write a bad review because they didn't get their way read more

Worst place to shop! I went with my sister and my toddler today and it was such a horrible experience. After going around trying to find someone that could open the bathroom door (my son had a small accident) I finally found someone who called to get the door opened. I was informed that they didn't have any changing tables so I decided to bring my stroller in so that I could change my son. My sister stayed outside with the shoes she was going to purchase- the person who opened the door saw all of this and was ok.... Well so I thought!! While trying to change my son (I stupidly forgot his diapers), in walks in the sales associate who had called to get the door opened. She automatically looked around my stroller and then pretended to wipe the counter- which was all clean and dry. If it weren't for the fact that I was freaking out over not having diapers and comforting my son I probably would have told her to check my bag or my stroller if she wanted to. It was obvious that she only came in to check if I was stealing. I know these stores get shoplifters but they really need to calm down on their witchhunt. I'm a mom with a small child. I'm not in the business to go and steal- especially not with a toddler in tow!!! If I could give them zero stars I would, their customer service is the worst!!! Oh and their baby clothes selection was the worse!!!! Only two small racks of clothes and most of it was pretty bad. read more

I have always been a fan of Marshalls but hate having to sift through everything but their savings make up for that. I have noticed in the past year or so they have started carrying more department store brands, I'm sure its due to the economy. Always check the clearance sections becuase you can find some cute stuff there. They have great clothes for the whole family and their shoe selection is great as well. read more

Worst Customer service ever, they processed a 'refund' back to my Discovercard weeks ago and it has still not shown on my Account- on the phone for over 45 minutes-no one knows the correct telephone numbers for customer service or how to help me-disgusting!!! Will NEVER EVER purchase any thing else there again.The Store is a mess-everything is just shoved together-no understanding of organization.Avoid at all costs and good luck on getting a credit back to your credit card if it's not a TJX! Horrible!!! read more

This store is huge! The employees are very friendly and the selection is always changing in a great way. I even found my wedding dress here- Ralph Lauren! Great homegoods dept. Big free parking garage underneath. read more

Would give this place zero stars if I could. I've been going to this store for years, and have spent a lot of $ there, but today I experienced the most colossal FAIL ever. I found a bag that worked for me style-wise, but I wasn't wild about the color, and it was the only one they had. (it was a small solid brown bag) When I asked the lady in the dressing room area if she could check to see if any other Marshalls stores might have the same bag in a different color, she said they could do that for me up at the registers. So I went to buy the bag, figuring I might use it once in a while. When I asked the lady at the register if she could check with other stores, she delegated it to another employee (according to the mgr, her name was Erica), who went over to the phone with the bag, while I paid for it. I then waited for some time, while Erica called the Burbank store, looking at the tags, and then she asked me for my name, which I gave her, and then she hung up. I could not hear her conversation, from where I was standing. I asked her if the Burbank store had the EXACT SAME BAG and she said yes, that she had confirmed it. I asked her what color it was, and she said "Cream." So while driving to Burbank, I call the Burbank store, just to confirm that it's on hold. The woman at the store says, "yes, we are holding a bag for you." I ask her what color it is, she says, "white/cream." I get there, wait in a long line, ask for my bag, and the register clerk goes and pulls out this giant bag, with multi-colored flowers all over it, and gold chains - it could not have been more different. I had even brought the brown one into the store with me, so I could use it for reference. I then spoke to the manager at the Burbank store, who called over her colleague, Arax, who remembers the conversation with Erica, and says, "I told her we didn't have that one, but that we had a more expensive bag that had flowers & chains, made by the same designer." I call the manager at Studio City, named Arin. He makes it clear to me that I have interrupted his lunch hour, and that he took this call while he was on his break. How nice. He then says he's sorry, but that his employee was told Burbank had the bag. So these two store managers are contradicting each other, and meanwhile I've wasted my time thinking these people could identify a simple handbag. Incompetence all around, I'm afraid. They don't seem to care at all that they have inconvenienced a good customer. Idiotic and pathetic. They should just tell people, "we have no way of establishing inventory at other stores. We're not that advanced." read more