It's been a while since I have been to Hot Topic. They had a variety of Hello Kitty items and other…read morecharacteristics. Customer service was excellent. Nicole helped and two ladies on the register were nice and helpful too. They answered my questions and helped me. They had better sale and prices were compatible with other stores. I will be back for sure.

Staff is very nice and were helpful when I needed assistance. Store feels a bit like deadstock as…read morethere's a lot on clearance and there's a bunch of items from months or even last year that I guess doesn't sell but I have surprisingly found some things other stores or the website didn't carry anymore which was a welcome surprise! Hot topic definitely feels pricier than before which is my only complaint.

This one worker, Joseph, made my day! He helped me find what I was looking for and was so kind! I…read morewas having an unfortunate day because I had found out that my cousin was hit by a truck during a college accident. When I went to the store, he had such an uplifting and amazing energy. Helped me find what I was looking for, and it was just so helpful. Amazing store and amazing workers!

Who doesn't find themselves filling up their basket here with all their body and bath items???…read moreEspecially when there is a sale! I'm hooked with the rest of the BBW lovers...I like to stock up on the car fragrance refills, the air freshener refills and the small hand sanitizers...They all smell soooooo good! The staff are very friendly and helpful. Located on the 2nd Floor of the Sherman Oaks Westfield Mall a few doors down from the Apple Store towards Bloomies. *I like to order my items online and then pick them up at the counter. Saves time... ~ and that's all I have to say about that...

Thankfully this Gap is still around. The one near my house closed down long time ago. Today around…read more3pm I walked in and got a nice, warm greeting from 2 of their employees. They were very kind and helpful. Right away they told me that they had some items on sale if I was interested. I thanked them and went about my day looking for a pair of skinny jeans and leggings. I found 2, one of each and they got me inside their dressing room. I tried both items, it was a bit tight on me. Prices were reasonable and affordable. I felt a bit disappointed because I liked them both very much. Store and the dressing rooms were very clean, & organized. Will definitely return next time I go to the mall. Conveniently located inside the mall on the 2nd and 1st floor. They have a lot of different clothes, accessories to choose from. Even for little children. I hope this Gap will be around for a very long time!

Drove about an hour away because I put an item on hold called ahead of time. Got the item on hold…read morefor me. Worker told me it was OK for me to come after work. Just for me to get there and then turn me away for a lack of communication on their part

We've stopped in here several times as we shopped at fashion square. The quality is obviously very…read moregood. The employees, especially Alex G provide friendly patient service and go out of their way to help us out. Only downside is the user unfriendly way of checkout. It's all self checkout which is fine as long as you don't have any questions. If you do have questions, difficult to find answers. The first time we shot there we were told we had a $10 coupon for the next time we came in. When we checked out we found out that the $10 coupon was good as long as we spent more than $100 and only if we ordered online. I wanted 8 shirts, and they only had seven in stock. We had to stop the checkout process and then go through the process of ordering everything online for delivery. Quite inflexible. I wanted to try a couple of the shirts to make sure they fit. I have trouble with one of my arms and have a very hard time taking a t-shirt on and off so my husband was going to come into the try on cubicle with me, but we were told only one person was allowed. I wonder if they've heard of ADA. She had to check with her manager to get permission, which we did not appreciate. I am looking forward to my new t-shirts though. And thus, only four stars

It's something different. There checkout technology was unique. Later explained, I sat imagining of…read moreupcoming and present world possibilities. Think, "what if Burlington's updated to a similar model? The 99Cent store? Sears and RadioShack? The possibilities are endless!

I was at the mall few days ago and was just browsing the store. Vans is literally one of my 1st go-…read moreto authletic store that has everything from shirts, socks, hats/caps, tennis shoes, to skateboards. As I was walking down the aisles, few things popped up that I know I could use, so I ended up buying. 2 short sleeve shirts and nice black sweatshirt with a hoodie. Customer service was great and they had a lot of things to choose from. Everything is priced differently. I have bought shoes from them in the past and wore them until I outgrew them. They have items on sale racks and have been around since 1966. Store was easy to navigate and was SUPER CLEAN!!! Quality along with fabric and comfort is above and beyond ones expectations. Love my Vans! Plenty of parking, since it's inside the mall on the 2nd floor.

So glad this company is still around and relevant. Always loved Vans. Great store and great service.read more

I just want to share my recent experience at this location. I had to bought a Mexican jersey for my…read morefriends son which it was too small. I went to make an exchange to other location and I was told they couldn't help me that I had to go to the one I bought it. Yesterday, i had the chance to go to this location I just had surgery and the cashiers where helping two different customers (really bad customers) one of them had a child running even back of the counter and the mom didn't say anything. At this point I was losing my patience . The cashiers kept their integrity to the 100% shout out to them. When it was my turn I didn't check the jersey and it had a visible stain but with tags she told me it wasn't able to do the exchange but she would ask her manager that's when DANIEL came in and he was very nice. I explained the situation. He did the exchanges without a doubt. Thank you Daniel for your service . I just paid the difference and that's it. I would gladly come back to this location.

This place has a large selection of shoes as well as some socks, shirts, hoodies, and hats…read more It's nice inside.. always clean, organized, and well kept. The staff are great and are more than willing to assist you in your search for the perfect pair of shoes. The prices are good and very competitive. They usually have some sort of deal going on if you buy two pairs... mix and match, or get yourself a couple of pairs of your favorite shoes in multiple colors. They have a wide variety of shoes, including sneakers, running shoes, and even Dr Martens. Tip: Be careful when ordering online. I have large feet. Most of the time, they don't carry my size in the store, requiring me to order them online to be shipped. My last order was a little frustrating. I was considering deducting a star due to this experience, but... I am reviewing this location, not their shipping department or their customer service in another state. I had entered a promo code online for 20% ($40) off the total price if you spend "X" amount of dollars. Which, I added additional items to my cart to reach this amount. For some reason, the discount did not apply. I noticed and contacted customer service immediately. I asked if they could honor the discount and gave them the code but was told, with no hesitation or understanding whatsoever that they would not do that. I then proceeded to ask politely if they might be able to issue a gift card for the difference that I would use on my next order. Sounds fair... right? The answer was No! Needless to say, I was disappointed. Overall, it is a good find. I will be returning!!! Enjoy! #jsho

I love this Torrid. The staff always greet me as soon as I enter, they are very helpful, and…read morepolite. I like the selection of clothes from casual, to dress, to work. Everything a woman needs, lol. While I find regular priced items to be expensive, there is almost always some sort of sale or deal.

My girlfriend and I just had to take a moment to recognize Ashley at Torrid because she…read moreconsistently goes above and beyond every time we visit. Truly, customer service like hers is rare. From the second we walk in, Ashley makes us both feel so welcome and comfortable. She has such a great sense of style and always helps my girlfriend find outfits that not only look amazing but also boost her confidence. She really takes the time to listen, offer thoughtful suggestions, and never makes the experience feel rushed. What stands out the most is her genuine care and positive attitude. Ashley is patient, attentive, and always willing to go the extra mile--whether it's checking for sizes, putting together outfits, or giving honest feedback that you can trust. Because of Ashley, shopping at Torrid has become something we genuinely look forward to. She makes the entire experience fun, easy, and memorable. Torrid is lucky to have her, and we highly recommend asking for Ashley if you stop by--you'll be in great hands!