This nightmare happened to me at the Sherman Oaks, Galleria Windsor store. After calling several times and waiting for a call back, I finally decided to drive to the store myself--which is two hours away--to try to find an item that the system showed as in stock. Unfortunately, when I arrived, I had a very unpleasant experience. Before going to the store, I had read several online reviews mentioning issues with the manager and the customer service at this location. Once I arrived, I realized the reviews were completely accurate. The manager was extremely rude, condescending, and seemed to have a very unprofessional attitude. I was the first customer at the door when the store opened. I walked around and went to look at the sale rack. The pricing on the rack was very misleading, so I asked the manager for clarification. I asked whether the price shown applied to all items on the rack or only to the prices written in red pen on the tags. She responded in a very rude and condescending tone, saying, "Ma'am, the prices are noted on the rack," without making any effort to clarify. I ignored her attitude and continued shopping. I then went to another sale section where a sign clearly showed that the shoes in that area were marked at s. I asked a sales associate if the price applied to the shoes I had chosen, and he confirmed that it did. I selected two pairs and proceeded to the register to pay for all my items. When I went to pay, the shoes rang up at full price. I explained that there was a sale sticker on the shoes showing a specific discounted price. The manager responded by saying, "Sometimes customers change the prices and it's not our fault." I told her that I understood that mistakes can happen, but as store management it is her responsibility to ensure that inventory and pricing on the sales floor are correct. I also explained that as a customer, it is not fair for me to be misled by incorrect pricing after spending nearly 30 minutes selecting and trying on the shoes, only to be told at the register that the price was different. Instead of trying to help or look into the issue, she continued to speak to me in a rude and dismissive manner. Her attitude was extremely unprofessional, condescending, and completely lacking in basic customer service. I genuinely do not understand how someone with her behavior was chosen to manage a store. As the reviews on Yelp and other platforms clearly show, I am not the only customer who has experienced this type of treatment at this location. There are many similar complaints describing the exact same issues with the manager and the poor service provided. read more

I wasn't really expecting to purchase anything. But when I came to the clearance area, I found a nice flowing pants in my size. It was too long for me but I will just have to bring it to the tailor. I am traveling soon to a tropical country so it will be perfect for the weather. And to some places that have restrictions on outfits (no shorts/skirt). The clearance area is either hit or miss. Most of the clothes are XS or XXL. In a small area, they have a few long gowns that are priced $20. It is a good deal but none for my size and/or my niece's. The store is organized, well lit, and stocked. If you're looking for something may it be long dress/short dress, LBD and the like, they have it. The sales associate is very helpful. read more

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Horrible customer service looks like all staff especially the manager has a lot of anger issues, such a bad experience in this shop every time I go they are so angry I don't understand why they hired those people?!!!!!We go for shopping not drama! read more

Rudest staff ever. They were all just gossiping when customers walked in and were jewelry shopping for themselves....instead of offering help to customers. I really needed an outfit for this weekend which is why I stayed and purchased something, otherwise i wouldve walked right out...you can also overhear them talking about other customers which is just ugly. I went to the Glendale location after this & they were so much nicer. Sherman Oaks staff should take notes (: read more

Went into this store looking for a cute, short, and flowy dress for my birthday party. This sweet and generous worker Jessica showed me multiple dresses that fit exactly what I was looking for! She definitely knows what's she's doing and knows how to pick a perfect outfit down to the shoes. I will definitely be coming back to this location because even when checking this worker Natalie complimented my nails. Everyone at this location is so nice and friendly! Now i'll be stunning at my birthday party! read more

if i could give zero stars, i would. adriana was the rudest most passive aggressive associate i have ever come across. i would like to think stores train their associates to be kind and provide good customer service, i guess not. we entered the store around 7, yes close is at 8 but it's still an hour. we walk in & no welcome but rather yelled at "fitting rooms are closed guys okay? okay." & kept chatting with her co worker next to her. then when it got time to check out she was yelling at other customers essentially kicking them out saying "okay guys make your final decisions we close soon" (soon being half an hour) i asked for her name because again, she was rude & continued being rude & when i replied & said because she was being rude her excuse was "well we close soon" thata not an excuse at all. i work retail too & would never talk to anyone like that let alone a paying customer. refused to give me her name but granted it was on the receipt. read more

Rude rude rude. I went in their storefront and no hello welcome how are you or anything. Just two workers together and talking poorly about customers when they walk into the shop was a huge no. Your employees also made fun of me for being plus size and making rude remarks like oh she's too fat to shop here which I can hear was really a disrespectful to me and your brand. Fat shaming is disgustingly childish. Train your employees better on everything. read more

Go To This Location Just had the best experience looking for AND finding a dress. I was greeted by Rachel with a welcoming smile and helpful energy. Found my way to the fitting room and was rescued by Brenda. She helped me love a dress and style me with jewelry from head to toe. I've got 2 more weddings and will surely be back for my next 2 dresses. You ladies rocked my day in the best way! See you next week! read more

Windsor - Accessories Near Me - Sherman Oaks, California

I shopped at Windsor for the first time ever. I was impressed with their formal dress selection. I was shopping for a wedding guest dress. The staff was amazing and helped me select accessories to go with the dress. I loved how the dresses fit, I couldn't decide so I bought two. They went above and beyond. Should out to Natalie for my making my shopping experience easygoing. read more

I'm honestly a chill guy, but getting dresses for my little sister, you can hear these workers talk bad about me and my company. Beyond unhelpful, took my stuff when we weren't ready, and just didn't have a right attitude. I don't know maybe the person with dark hair, long eyelashes, around 5'7-5'8 was having a bad day. Also the 5'9 tall brunette was the one to take the stuff away assuming my friend and I were gonna steal, Two 6'0 male adults ready to spend on 4 different dresses). read more

I have no idea who hires these women. No customer service at all. Everyone is so rude, this is why this store is so empty. I am not surprised if they close soon. read more

Gia Folino at the Sherman Oaks Windsor Fashions was AMAZING! I had to find the right dress for this premiere and she worked hard. She not only helped me by zipping up all the dresses I tried on because I had Just dislocated my shoulder a week prior, but she was compassionate, professional and cheered me up. She found me the most beautiful dress! I was able to rock the red carpet and I can't thank her enough! Gina you are truly wonderful! read more

Windsor - Maria Paris at Premiere of the film, "Don't Say It". Red carpet event, Los Angeles,CA. - Accessories Near Me - Sherman Oaks, California

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Put simply, I only go to this store because of the manager BLANCA. From the moment I walked in the store the first time she was so KIND UPBEAT HAPPY POLITE and willing to help me organize my outfit for the day. Since that day I went every week because I knew that she wouldn't let me leave the store unless I was LOVING What I was buying. BLANCAS' attitude is how every of her peers should be. Open and attentive, kind and willing to help. I appreciate her sincerity her patience and honestly she makes the shopping experience an 11/10. Customer service is important no matter where you go. Doesn't matter if your buying at Gucci or Windsor. It's the EXPERIENCE that you have that counts. I'd rather be greeted by Blanca at Windsor than to be ignored at any where else. Way to go Blanca. I hope this review puts you even more up where you want to be. You deserve the best. Thank YOU for giving me the best experience ever! read more

Windsor - Brand new dress that Blanca helped me find for a night out! - Accessories Near Me - Sherman Oaks, California

I bought 5 pieces of clothes from this store, but returned 2 dresses because they were defective, but this stupid lady only refunded me for 1 dress then when I went right back to tell her about it, Another lady insisted and assured me that they refunded me for both dresses, so I thought it was weird, but kind of believed her. Then when I checked my bank account a few days later, I found out that they only refunded me for 1 dress. So I had to go back to this store again to get my money back. Also they wanted to keep my original receipt and that was weird. Anyway what are stupid and incompetent people working there wasting my valuable time! It's so annoying and waste of time and money. I'm never going back to this store and definitely not recommend this place! read more

The store is well organized, lots of beautiful dresses and a nice variety of jewelry. I was instantly greeted with smiles as I walked in. Allison and Leslie were very very sweet and helpful. I ended up purchasing a cute dress and Lisa the manager helped me with an online-to-store order since what I was looking for wasn't available in-store. Lisa was efficient and friendly. I wanted to take my time to express how much I appreciated my experience at Windsor because it's not everyday you walk into a clothing store and get genuine smiles and assistance. Thank you ladies! I will be back read more

Windsor - Many cute styles to choose from - Accessories Near Me - Sherman Oaks, California

Last minute grab for a perfect clutch for an event! Going to work perfect with a dress for a event coming up!!!!! read more

Windsor - Accessories Near Me - Sherman Oaks, California

If you need a hot outfit, women supporting women, a pep talk and genuine fashion input GO and visit Blanca and Brenda!! Thanks for going above and BEYOND helping me feel hot and confident. read more

Cute dresses And amazing staff Evelyn and Blanca were so helpful and sweet And ran back and forth helping me with sizes and suggestions for an hour. Super patient . Will be back ! read more

Not only is the quality of the clothing trashy for $40 an item, they make so little money they couldn't give me change back for a return and i had to come in 4 times to try to complete the return till the date expired and they couldn't give me anything but store credit. The lady told me she couldn't help me because she was the new manager of the store. Probably buy your cheap clothing from elsewhere. read more