When the line is 25 people long and the manager on duty refuses to open up a 3rd register to keep customers from waiting 30 minutes to pay for something it's very sad. Normally they manage this store well but to make customers wait that long is rediculous. When I spoke to the manager about opening up another register she said she didn't have more people and I suggested that she could do it as she was just standing near the door area all she said was she couldn't because she was the manager.... Lol. If your customers are unhappy as the manager I think it's your job to fix the problem. As a district manager thats how I was trained at least. Too bad this managers solution was just to push it off to someone else and wave me out the door. =( read more

Arrived at the entrance at 6:49pm to do a quick run for a return I had. Yelp hours indicated 10pm store closure, but the staff member at the front said they closed at 7pm and were not allowing customers in. Ok, 7pm closure due to early closing hours during this time is understandable, but you're not letting people in at 6:49pm and I literally was going to go straight to the register for my returns. I hate being that last person to come into restaurants and places at the last minute but I truly just had a return and intending to go straight in and out, which I probably would've been able to do my return and finish before 7pm! They had two women up front not letting people in and she was so annoyingly unfriendly about it too. I even said "oh yelp said 10pm but if it's 7pm closing, that's fine. I was just going to return this real quick and be out". And she just rudely ignored me and shook her hands at me to not come in and said "we open tomorrow at 10am". Like excuse me... so many people tried to come in afterwards too, at least be friendly about it. Annoying! read more

Always check your receipt! I I get charged for items that aren't in my bags. Unfortunately I learned not to trust the cashiers there.

Rene the store manager is the rudest person and has no customer service skills. She walked away from me while trying to explain why I'm returning an item with a valid recite. All she kept saying was I declined it! However if an item is defective and I have a valid recite than I should be able to return or exchange the item which I did have the recite box for. She than tells me to get out of the store and calls the cops on me. I there fore call her a notch and tell her that I will be reporting her to a supervisor above her. I did not do anything g wrong or illegal I was just trying to return an item to the store. If anyone else has had issues with this lady please make sure to report her. read more

LOVE this Marshalls location! I don't come too often but when I do, I always seem to find something! A lot of the clothes are really cheap and they have a BUNCH of different things you can buy as gifts! The store does seem to be a little unorganized at times, but it's Marshalls! What can you expect... read more

Went in for a quick visit to the cosmetics department and was HORRIFIED at how messy this area was. I couldn't believe my eyes- these are $30+ palettes that are all smashed, flung onto a cheap and small shelf with powder literally everywhere. Anything you touch will have dirty makeup all over it. So grossed out. Y'all need some better organization and a better eye on customers handling products. OH and I came in the early afternoon so it's not like this was towards the end of a busy day. read more

Marshalls - SO MESSY, soooooo gross. - Women's Clothing Near Me - Irvine, California

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I'm a shopaholic, I love great deals for name brand items. I love home decor, shoes and clothes and this is a one stop shop!! They have a big shoe area and it is pretty organized. All their shoes are in boxes and I'm never going crazy looking for a missing pair. A ton of variety of clothes, from name brand clothing to little no namer brands. Workout, casual, office, dressy you name it. Just have the patience to look around and you will either find something or you can head over to the home goods area and grab some towels, bedding, picture frames, decor and so much more. Makes for great thoughtful gifts. My favorite gift items are coffee mugs. Because who doesn't love a cute mug? I can spend hours in here. It does get a bit frustrating sometimes when they change things around in the store and when they are between seasons. For example right now they have a ton of sweaters out and it is still so freaking hot! read more

You're joking, right? A discount department store without hoards of screaming children who think (as do their parents) that the shop is akin to a McDonald's playground? None of that? Really? Smaller than most Marshalls but dammit if I don't love a quiet shopping experience. I hate shopping and I dread discount stores just as much as I love them. Great deals on decent items if you're willing to take the time to search through piles of questionable and partially burned inventory. Came in to look at some bedding and towels and was out. Well organized. Clean. Stocked. Mostly managable customers. I'll be back. read more

This has to be one of the worst Marshalls I've ever been to. The merchandise is fine, no complaints there. My low rating is for their horrible customer service. I frequent here a lot because I work nearby so this isn't the first time I've witnessed their bad service. They've got lots of old, cranky ladies working here. The women working the cash registers don't smile or greet you, and they speak to their customers in a very rude and unfriendly manner. My encounter today with a grouchy cashier with short reddish brown hair(cashier #1) and the manager was the final straw. First off, this cashier calls me to her cashier before the first customer she was helping checkout even left. I walk up to the cashier because she calls out for the next customer. Upon arriving, the other customer is trying to hurry to put her bags into the cart and still needs to put her wallet away. I walk up to the lady manning the cashier and say Hi because she doesn't greet me. I let her know that I have a return for an item I purchased yesterday ay another Marshalls. My items was still brand new wrapped in box. I had mistakenly purchased a toner yesterday, thinking it was a hydrating spray. As soon as the cashier sees my item, she say, "No, I can't accept that. We don't accept any Beauty return." Weirdly enough, I've returned beauty products at Marshalls before and this has never been an issue. There's no store policy in there store or online that states that beauty products are non refundable. I'd understand if I bought this item a long time ago or if the items had been used but this is not the case. Plus other Marshalls allow beauty returns so I'm not sure what their issue is here. It's not so much that they didn't accept my return but how they went about it. When I asked my cashier why I couldn't return it when other Marshalls allow it, she says we don't accept beauty returns and she holds up my items and condescendingly shakes it saying "this is a beauty item, I don't know what else you think it is. Let me call my manager." The manager is not much better. Never should you speak condescendingly to a customer or roll your eyes. This Marshalls is in desperate need of a customer service training! read more

I went to this location to make a return. It says they close at 7pm, and I got there at 6:53pm. The employee at the door said that the store was closed. I said it's not even 7pm yet, and I only need to make a return. She asked her manager if he can make an exception and he said no. Horrible customer service! She said they don't allow anyone in 20 minutes before 7pm. If that's the case they should change their store hours. read more

Posted hours are incorrect! They close the store BEFORE 7 pm . I arrived right before 7 to quickly buy a birthday gift and was turned away and told "we close the floor at 6:45." read more

One of the more tidy Marshalls I have been to. Parking: plenty of parking in a private lot. The parking lot lanes all go in one direction. The lanes are quite long so turning around to go the other way is awkwardly long. Layout: the layout is all very unclear and does not flow with foot traffic at all. Marshalls has a bunch of different discounted items so it's already difficult to sift through as it is. Here, there are long racks and circular racks. The circular racks are placed in weird locations that doesn't add to the layout. Also there will be random clearance sections throughout, so you really got to keep your eyes peeled for them. Service: the cashiers are unbearably slow, so the line gets really long at times. It's obvious that they do not care to check people out faster. When it was my turn to check out, I noticed one of my items have been damaged. I politely ask the cashier, Benhaz E., for the possibility of a discount. She rudely dismissed me and said "manager says no." She did not even attempt to contact the manager, so I know she lied on the spot. So I asked for the manager, once again she obviously lied and said, "she's on lunch break so you have to wait an hour." She was very rude about it all. I think she could have been a little nicer about the encounter. I will definitely not be coming back. read more

Drove here from a few hours away on vacation, stopped in about 20 minutes before the scheduled closing time and wasn't allowed inside .. they closed the doors and wouldn't allow anyone in.. so wrong.. read more

This place has some great finds if you are willing to spend a few hours searching. I got a Juicy Couture dress that usually goes for $300 here for $25. In addition to clothes, it has a nice selection of purses, shoes, and interesting foods. They always have leggings for around $5 or less. read more

Came here for a quick shopping trip and everything was just great until we had to pay. The line was starting to build up and you can clearly see the associates walking around. This one lady stated she forgot her password to login to the register. She just stood there. Not sure what the standard of operations is but she just stood there for minutes without asking for help or anything. Worst of all, there's only one open register. I tried to get her name but she apparently also lost her name tag, so she has a taped piece of paper on a, I am assuming, a blank name tag with her name scribbled on illegibly. I guess after a few minutes she got thirsty so she started to sip water from a bottle she took from the soda refrigerator, all while the line keeps building up. Good job sales associate... read more

My best friend drove down from the LA area today and we spent the entire afternoon at Marshall's. I found a really beautiful bedspread with earthy colors and it was only $49.99. Some Marshall's do not have a good stock of items and this one definitely doesn't have it in the furniture department. But there were definitely some nice decoration items and even 600 thread count bedsheets. read more

I love shopping at marshals but this is the worst. It's just a mess. Poor organization and poor customer service. I gave it a shot and returned a couple of times but it's never like other marshalls. I will never go back read more

Definitely the worst Marshall's!! Very bad customer service. I should always remind myself o. The urge to wanna shop at Marshall's to avoid this one! read more

Worst Marshall's I have ever went to. Wait time is ridiculous, cashiers have the worst attitudes, and the store is a mess. Avoid at all cost. read more

I love how this place is categorized under "women's clothing" and "accessories" - there are things here for guys too! Anyway, I had recently went on Amazon to look for a new skillet and an exercise ball since it was Black Friday. Before I went ahead for the purchase, I decided to swing by Marshalls to see if I could find something similar for around the same price. Ended up deleting my shopping cart on Amazon and I bought a 12" CuisinArt skillet and a 65cm exercise ball for less than I would have paid with the Black Friday deal on Amazon! I was really quite surprised, but I guess even Black Friday deals have to be taken with a grain of salt. I love browsing the home goods area to find random items to sometimes buy. This store is a little smaller than other ones I've been to, but it's definitely not small! read more

I purchased a pan earlier at another Marshalls for $299.99. I needed to return it and this location was closer than the original location. I took the pan and my RECEIPT into the store. The clerk said it was too expensive to return here. In Irvine, CA. Orange County, one of the most expensive places in the World to live. But it was too expensive to return. No where does it say I can't return an item that costs 299 with my receipt. So the clerk calls Matt over, supposably a manager and he apologized and said it's too expensive for here. I asked him, you do not have anything for 299? He said just one piece of furniture. So I asked him if I go look and find another pan for 299 you'll then take it back right? He said yes. I walk to pan section where they have many items for 299 including a single pan! OMG! Why would he lie to me? I grab the pan walk directly to him and handed it to him and then went back to the cashier . I said I found one and he said he would do it so let's get started. Matt comes over and says to do the return. What do you know, my receipt will not scan into their system even though I just purchased it today. The other manager Rosalina comes over and asked if he tried to do it manually, he said no, and she says sorry take it back to where you got it. I said why don't you try it manually to enter the receipt your company gave me for this purchase. And she types in a few numbers and guess what, invalid receipt. What a f***ING bunch of liars from the lowest employee all the way up to the highest person. I'll tell everyone who reads this, DO NOT SHOP AT MARSHALLS. YOU WILL NOT BE Allowed TO RETURN ANYTHING EVEN WITH THEIR RETURN POLICY STATING THAT YOU CAN. AVOID MARSHALLS. THEY ARE LIARS, AND THIEVES. I will be taking this up with the states attorney general as well since they must do as their return policy states. And no where does it state that i can not return a pan with my receipt. F*** Marshalls . read more

Jolin the cashier had one job and she couldn't and wouldn't do it right. Don't know what's her deal but she needs serious help in mannerism. No greetings on top of throwing my receipt on the counter, stepped away in the middle of helping a customer without letting her customer know. Anyway what happened was she processed my refund with the incorrect amount due to different tax rate in LA and oc. She had the guts to told me it's not even that much of a difference. To be honest, if she wasn't a B**** to begin with I wouldn't even have bother. She then asked me what's the price difference, can you figure it out?! Are you serious Jolin. That's your job not mine. No apologies on top of messing up my return. Never again Marshall. read more

I dont know what happened to this store, used to be a well stocked and organized stored, until a few months ago almost a year, they decided to change things and ruined it. So disappointing. Customer service is ok. But who ever made those changes ruined it. read more

They leave all the lights on like the registers are open, but they only have two people ringing up. Ridiculous slow check out and employees oblivious for calling more backup with a long line. read more

I shop here all the time. After today, not a fan. First, I was trying things on in the dressing room. The lady said I could not try belts on in there, so I left it with her. It was a huge brown belt. Unfortunately, it did not fit. I put it back. I was in the checkout line. She comes up from behind me, hi young lady, I see you decided to wear the belt out. I was so embarrassed being accused of trying to steal something! I said, no, this is my belt that I wore into the store. The other belt (which looked nothing like mine) I put back, it was too small. THEN, I get to the register. ALL the swimsuits were on clearance. I tried one on that wasn't marked, yet the same exact swimsuit was marked clearance in S and M. The one I wanted was L. The lady said, I'm sorry I can't change the price. I'd have to go to the back office and look up this item. Well, isn't that your job? I even showed her the same swimsuit in M marked clearance. There wasn't a single swimsuit NOT marked clearance. She made me pay full price because I'm not about to squeeze into a Medium. Worst service ever. I have worked in retail and would never treat people like this! read more

The WORST Marshall's I've been to. Several times now I've watched them chase customers out of the store at 730pm when the store doesn't close until 8pm. When I walked in at 730 to exchange something, the greeter blocked the walkway with her arm and said the store is closed. I checked the Marshall's store hours info on my phone and true enough it said 8pm. When I told her that she shrugged her shoulders and reluctantly let me in. As I looked for the size I was exchanging for, they started flickering the store lights on and off at 7:34pm to make people leave. They accompanied it with a PA announcement that "the sales floor is now closed (???)" and followed it with "sales associates, walk the store and tell people to leave" WTH?!!! I have never had that happen at the Marshall's in Laguna Hills or South Coast Plaza. When I got to the register I asked the cashier for the manager's name and she refused to give it. She called another associate to ask if she could release the manager's name. I was then told it was Casey but they wouldn't give me a last name. Just too bad that this Marshall's is the closest to my house. When I was leaving the store at 7:45, the greeter was turning away people at the door who were trying to come in. I think stores there have an agreement with the Leasing company to maintain their posted business hours. I wonder if their corporate office knows this is a regular practice at this store, and that they're in a hurry to cut business profits short just to get out of work ASAP. Why work there if they hate being there? Especially with recruitments in full swing again everywhere else. read more

Unfortunately this place is the closest Marshall's to my work and house. I love finding deals at Marshall's, but this location has the worst customer service. It seems like there is always a long line and some of the cashiers are not very friendly. I asked a question today and felt snapped at. I understand you are busy, but there's no need to be rude. We are all humans. This isn't the first time I have left this location feeling upset about the service. This never happens at TJ Maxx. read more

I purchased a pair of pants and I decided to return them because I did not like the style. The tags were still on, they had never been worn, and there was nothing wrong with the pants. I politely told the cashier I would like to return them but I lost my receipt. I provided the cashier with my i.d. and my Marshall's credit card for the return. She went to speak with her coworkers and they all gave me an extremely dirty look. She came back and rudely told me they would not accept pants that had already been worn. Are you kidding me?!! This is a store I often go to and after this experience I will not be going back. read more

2 stars for the items they have,I love this Marshall's it's selections it has spot on. however, when it comes to trying on stuff Changing room attendants are very rude and disrespectful they make the visit very unpleasant. They take their job to serious specially some asian,Chinese lady who's always in the fitting room.she's very aggressive when making sure she counts everything I feel like she's about to pad me down some airport check. read more

Sooo... I shop a bit at Marshall's. Honey spoons for tea, meal plan stationary and some leggings for the gym. I'm never coming to this location ever again! The woman in the fitting room spoke to me like I was a dog!!! She waived her had in dismissal when I asked her a question! read more

I am a regular Marshall's shopper and I have never seen such rude cashiers in my life. The line is always 30 people deep never enough cashiers and when you get there the women that work there are the rudest people I have ever encountered. The only kind person that works there is the woman that greets you at the front door the rest of them all need to be fired or maybe the manager needs to be replaced because you get what you give and if you're not a good manager your employees don't care about what they're doing either. read more

Ewwwww smells like pee when you walk in the store. All the makeup is open and unsanitary, they're actually selling them at full price too! Wow! Gross! They tried to tell this lady she put a hole in a sweater when she went to buy it and she said she didn't want it anymore. The staff is rude and unprofessional. They take all the sale items for themselves, they put it away and buy it later. So shady! read more

This location always closes 30-45 minutes early. Every single day, they close early. The workers harass you about their closing time. The checkout line is always long. This store has always been terrible like this, so cannot blame Covid. The people that work at this location are incredibly rude and unhelpful. Absolutely the worst Marshalls I have ever been to. read more

The lady in the fitting room told me to put the clothes in the hangers next time when i give them back to her and in a very rude manner , i said okay thank you She didn't even reply , i told her i think it is not my business she answered in very bad and rude way . It is really a horrible service there and very long waiting line for check out. read more

I often browse or shop at this location. I like this store because it's smaller and never so crowded. The selection could be limited especially for shoes as I hardly find the one I like in my size - around 6. When it comes to "deals", not so much but it's ok I still enjoy browsing and buying when I see what I like and is decently priced. I used to start sneezing as I stay here longer than 10 minutes but that hasn't happened a while. There might be some improvement in cleaning department! One unfortunate thing (and the reason for the stars) is the customer service just as a lot of other reviews also point out. The friendly (and efficient) staffs seem to quit or get relocated quickly. (It's a shame!) I still do see some consistently nice people working here but I've had one of the worst experiences that make me not be surprised by some of the reviews here. One time I was returning a few items, waiting to be helped. There was no line and just one cashier chatting with the other staff. While still talking, more likely gossiping, she gave me a subtle gesture that looked like suggesting that she would help me. I said hi and placed the items on the counter. No greeting, still talking, gesturing that she wants the items closer to her. (She didn't want to move any inches to reach out I guess) No questions about what's wrong with the items or nothing. I simply didn't get acknowledged at all. I still thanked to her and said bye but got completely ignored. My boyfriend was with me and shocked and even got upset with me being so polite to someone like that. Well, it's not my problem, she's the unfortunate one. But yes, what a downer. The other time, I noticed that all staffs were so extremely cheerful and friendly. It didn't take long before I realized that there are some people from corporate office inspecting the store, so funny. Corporate people, if you really want to improve and see the real problems, undercover inspection might be a better idea! I understand that some customers could be rude and unreasonable but at least please try to be decent to the ones who are decent. I hope that's not too much to ask! read more

I've used yelp for years. For the first time, I wish negative stars were possible. Dishonest, rude, and unprofessional. I've been to many Marshalls, this one is the worst of the worst. To top it off, the manager (Tad B.) led the way in being deceitful and rude. This guy needs to be fired, period. He's paving the way for this store to get into a legal lawsuit. I bought a pair of gym shorts from this store. Upon first time of wearing it, I found a hole in the right pocket. It's slightly bigger than a quarter. I went back to this store. I wasn't asking for a refund, I just asked them to either fix it on-site (if possible), or give me a partial refund, enough to cover tailor's charge. Below is the timeline of events. 1. The clerk (this middle aged Asian lady) said (with attitude): "can't you fix this yourself?" "You don't know how to sew?" 2. She called her supervisor (an old guy with a perpetual scowl) called Tad B. Tad told me he can give me a $1 discount. Nothing more. There is a tailor right next door to this Marshall, who has told me they will charge me $5 to fix this problem, Tad is not willing to give me a $5 discount to cover this. He had me, a customer, walk there to confirm this cost, by the way. I told Tad that he has to take responsibility for this defective product. Tad shot back with "we don't sell defective product." Well, he must suffer blindness and lack of short-term memory simultaneously. 3. I expressed that I wanted to return the shorts. Tad told me I can't because the tags are off. (Of course they are off by the time I found the hole in the pocket. Who'd know this kind of problem unless you wear them out?) 4. I insisted, Tad finally let me exchange this. He walked away as I was still talking to him, twice. 5. After they gave me the refund, the cashier, under the approval of Tad, made a new tag, gave the shorts a 50-cent mark-down, and put it back on the rack. (That's only three minutes after Tad said "we don't sell defective products.") read more

RUDE cashiers and the manager - Horrible customer service by Abi and Behi. Do Not shop at this location or even any Marshalls. Lots of attitude, they are refusing the returns for brand new items you purchase at another marshalls location ( seems like that's the way to reduce returns to their store), rude customer service with the attitude, a lot of times would tell you the receipt is not valid or something doesn't match... read other Yelp reviews. Buy here at your own risk! read more

Even though Marshall's markets itself as a store that sells name brand clothes at a much lower price, a lot of the clothing items are still relatively overpriced in my opinion, especially compared to a store like Ross. Occasionally I will find a "steal" while shopping for clothing, but I usually don't. The kids' toy section, however, is a great place to find cheap toys, especially if you have some kind of a baby shower/ children's birthday party to attend and you don't feel like being super sincere about your gift. Jewelry is more expensive than I'd like, bags and accessories are pretty meh, you can find a decent pair of shoes here, and some home items and decor are sold at attractive prices. Bottom line, this is a place to find discounts on children's toys and women's shoes, and maybe have fun with home decor/kitchen accessories while you're there. Don't expect too much from the other departments, and don't expect thrift-store prices. Also, bathrooms are pretty disgusting. The last time I used it, I believe the toilet paper was on the floor. Ironically, on one recent visit I heard a customer complaining about the same thing to an employee. If you have to go potty, use the one at the Sprout's supermarket next door. (Sorry Sprouts!) read more

Decor (3.5/5) It's alright. It's well lit and products sections are clearly labeled. I like their decor since each section is clearly labeled. Customer Service (2/5/5) Workers there usually don't greet you or ask you if you have any questions. They usually carry on with their on task. Organization of products (3/5) It's not the most messy location I have been to, but it is not the best as well. However, it is still easy to navigate throughout the store aisle and find the products you like. It just takes some time! Price (5/5) You get really good deals here! You can find big brand name for a lot less expensive. You just have to have the patient and find your hidden gem here. Whether it is a new pair of gems or a new type of fragrance they have it all here! I would recommend this place! read more

Much like Brendan K. noted, I can't believe I'm writing about Marshalls! Yet I just returned and overall I'm pretty stoked on it. First I'll start off with the bad. The place reeks of farts. Why does this store smell so farty? At first I thought it was the dude next to me, but then I walked over to another area and the smell was still there and just as strong. Went into the fitting rooms and the smell was even stronger! What kind of clothing would possibly produce this smell? I spent almost an hour and a half in this Marshall's, and when I was done I could not wait to get home and wash my hands. It's the same feeling I get when I've been browsing through records at thrift stores for hours, except these are supposed to be NEW clothes! What's the deal? But here's the good: Quality clothing at dirt cheap prices. The first time I got excited about shopping at Marshall's is when they had hundreds of Fred Perry polos for $14.99 each. I love Fred Perry polos. On my trip today, I found some raw selvage Earnest Sewn jeans on the clearance rack for $10. The guy at the register wouldn't let them go for under $19, and that kind of irked me (and so did his heavy, mucus-filled breathing!), but I still thought the deal was good enough. I got home and looked them up online, and the normal retail on them is $240. Paying $19 for $240 jeans is cool. There were a bunch of other great deals as well, but most of the jeans are relaxed fit (no thanks) and a lot of the shirts are made from that shiny material that nobody except for techno-listening baby boomers wear, but when you find something you like - I can almost guarantee you'll be happy about the price. read more