I really like the prices and selections here. However this place was trashed, and not just messy like the store team had not recovered it was dangerous for customers. So much stuff on the floor, and in the Christmas and home section there were these big boxes of random merchandise back to back in the aisle, almost appeared to be go backs. I couldn't even fit the small cart down the aisle yet alone and most importantly not ADA standard. I almost slipped from so much stuff on the floor and had to lift my cart over it and then pick it up so no one else would get hurt. Please fix this!!! Get more staffing, allocate more payroll or pull in an emergency team to get this store back together. read more

Marshalls - This is the Christmas aisle - Department Stores Near Me - Chino, California

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The manager on duty is very rude Steven M. The worst place to shop. Make sure you check your receipt as they scan it.

I was looking for new luggage. The selection at this location was amazing. They had so many different styles and colors. I ended up purchasing the large and medium sizes of Britbag. This luggage has all of the features I was looking for: Eight wheels, expandable, and corner protection. They offer a 10 year warranty. If you are looking for luggage, I highly recommend this store! read more

Marshalls - Department Stores Near Me - Chino, California

Kind of a nice Marshalls in the area. Located centrally in all the major shopping plazas in Chino Hills. This Marshalls has a nice beauty and fragrance section and also a decent clothes haul. I was there mostly to check out their beauty section. But store seems to be lively, people shopping, and so on. Parking is widely available with a shared lot inside the plaza. read more

Cashier's are rude and act like the clothes they are selling or returning are bugody or super expensive brands. They make you feel like you're stealing when the tags are literally on the clothes and I had the receipt. They had the nerve to tell me to take it back where I bought it. Rude!!!She was being sarcastically over rude! She should go work for TSA as they would be perfect inspectors to deep look merchandise as if this was their business. Never been so disappointed and put in this predicament. Don't shop here as the workers are sooooo rude!! Never again! read more

So disappointed with this store. I enjoy going to Marshalls to see what deals they have. One of the MOST disorganized store I've been to. Bins everywhere not stocked. Men's shoes are scattered in Kids sections and women shoes are under MEN aisle... mixed of women and men and kids shoes, staff couldnt find men shoes when I pointed it out. Lines were 2-3 aisles long!!!! Slow and cashiers are taking their time and/or not knowing what to do? Never going back to this Marshalls. read more

Tôi order online 10/25/2025 . Trong đó có 1 món họ giao sai . Hoodie nhưng họ lại giao là jogger ??? . Tôi để nguyên jogger trong original túi ( plastic + clear ) và đem ra Marshall ở Chino để trả . Họ nói tôi phải gọi Customer Service ??? . Đây là lần thứ 2 họ giao sai . Vì lỗi của nhân viên mà tôi quá mất thời gian read more

I used to shop here in this location when I lived in Chino. This Marshalls carried quite a bit of sharply discounted brand name items from those you can find in any department stores. The sections I go to quite a bit were: make up, handbags, household items and shoes. During holiday weekends, one can expect long lines inside and outside the parking lot. But I would prefer shopping here over Department stores at all times. read more

I love shopping at Marshalls, and the store manager, Valerie C. has been the most professional and the most honest and transparent person; she goes above and beyond to help customers with anything they need. It's always nice to speak to a manager who leads by example. Thumbs up to Valerie C. at the Chino on Grand location. read more

The manager of this Marshalls, Trini, needs to get this stores checkout in order. The line went all the way to the back of the store. Only three cashiers on duty on a Saturday night. Payroll needs to put more on schedule. I will spend my money elsewhere. read more

Marshalls - Line went all the way to the back of the store. - Department Stores Near Me - Chino, California

Excellent I always find what I need and want very friendly cashiers love their shoes and household items plus always find excellent prices

I love this store. There is always a new product, a good brand at a low price. True that to find the right thing you need to spend a decent amount of time in the store, but it is rewarded at the checkout when they say the total price for the purchase (hunting). The staff is friendly, always tells you where to look for this or that product, clean. Have bought a lot for the house and for the baby. Not really interested in clothes yet, but if the need arises the first thing I will go to this store read more

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This is my go-to Marshall's! I frequent this one quiet often to buy many things I hate buying it at RETAIL PRICE. Retail price is my worse enemy because I've worked retailed before I got into modeling/entertainment, so I know how they work. Retail prices aren't "luxury prices" they are just prices they put because they have to make a profit out of it. My mom was a seamstress before she got her stroke. She used to sew clothing for the big 5 fashion companies in the business like Abercrombie and Fitch. Each piece she sew up earns her $0.10 to $0.25. I know, right? That's how much is costs for them to make it. Paying so cheap to make and they mark up the shirt to $35-$55 a piece? I'm sure you guys get my point? Most things I buy, I refuse to pay retail, and that is why I come to Marshall's! You can buy things at a bargain price, and I'm loving it!!!!! Their are somethings I literally refuse retails unless it's a high end luxury brand. I buy my clothes here, and a lot of my beauty products here. For example, I buy this brand call "Advanced Clinic's" Tea Tree oil here for only $5.99. I mean I gotta do a little digging sometime, but for the most part I usually at least find one. Sometime, I find two and I get lucky. Whereas, if I bought this brand from their website or on Amazon, it would've costed me over $10. At Marshall's, this location, I can get it for $5.99. I know every Marshall is the same, but I always get mines here. I also buy my Argan oil, conditioner and shampoo here. Whereas, if I buy elsewhere, it would've costed me a pretty penny. I get mines here for $6.99 for Argan leave in conditioner, $9.99 for hair conditioner, $9.99 for shampoo and so forth. Anywhere else, they would've charged me almost $20 each or more. Same formula, same brand not ripping me off. I always save. My mom taught me frugal ways because I grew up poor before I made my money and ventured into modeling/entertainment. You won't know what it feels like unless you are scrabbling change to buy milk and water. I know because I've experienced it first hand. That is why I shop the way I shop. Marshall's does the trick for me and I'm always happy finding a bargain here. This Marshall is also one of the clean one's which I like. They always seen a bit more organized, and they always have the things I want available and MORE! I always end up buying more than what I come in here for. I applaud them for being a bit for organizing, and they have such a clean store. I mean I never seen them looking bad and things thrown all over the places. They seem to keep this place pretty neat. I'm sure they have their bad days, but the days I go they seem to always be intacted!! You can find many different brand names if you actually look. It might take a bit of your time, but when you wanna save a buck or two? Why not? Parking isn't a problem at all! It's a home to a Wal Mart and other smaller stores. Happy Shopping! read more

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I really love this store so this review is an upsetting one..... I don't understand how a huge business like Marshall's can't even put a simple sign to tell customers what's going on. It's 10 am on a Sunday and they usually open at 9am.... doors are locked and carts are blocking the door. To me, it seemed everyone I saw walking around inside didn't seem to be in distress sooo what's the deal? A simple sign saying you'll be open at a later time would have been so helpful. read more

Marshalls - Store hours - Department Stores Near Me - Chino, California

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This location is small compared to other locations I've been too. Their furniture selection is very minimal and they use to have a better handbag selection. I do like their shoes and clothing but I'd still rather go across the street to TJ Max. The staff is a mixed bag. Some are not very knowledgeable. One thing that I really don't like is a return policy for online orders. If you use PayPal they will only give you your money back on a gift card. The first time I made an online return in store they put it back on my credit card, but I guess they weren't supposed to do that. So if you shop online and you want your money back when you return in-store be sure you don't use PayPal!! read more

Bathroom was clean and the lady at the cash register was sanitizing like crazy. A+ for effort! Surprisingly, the line went by quick on a Friday morning :) Only con: 2 furniture aisles was blocked with big empty racks so I couldn't peruse around :( Otherwise a nice experience. read more

Horrible service, badly laid out store, rude cashiers and unbelievably bad selection at this store. NEVER COMING BACK!!!

Very bad customer service, christina z was very unprofessional for having 10 years of service. Let's just say to keep it short that they did not help me with my purchase. Christina didn't want to help me at first. Then she was walking around looking for a missing shirt. Taking her sweet time after I waiting in line for 15min. I tried to help her but she was ignoring and kept looking around. Once we went to register, she told manager that I was being rude to her. So they decided not to help me with my purchase . I don't like writing reviews. I just feel like they were not helpful and embarrassed me. So I will not be going there until I find out that they are getting proper training on customer service. read more

This used to be my go to store but after today not anymore. I've been patient & understanding because let's face it we all have bad days but this store it seems that every day is a bad day. The employees are miserable from the manager on down. read more

I had a terrible experience at your store today because your associate was rude and condescending. I was the first customer to need change for $100. bill. Understandably, I was asked if I had something smaller. I confirmed that I did not. It was then explained to me that she only had $5's $10's and $1's. I then asked for a manager, and the associate responded that this was store policy. The problem came with the transmission of the money. Not counted out, and when I attempted to count it out, the money was given haphazardly, which coupled with her attitude was totally unprofessional and passive-aggressive. When I tried to count the money, your associate then tried to rush me along, which added to my frustration. With that, I asked for her name to voice my concern as she had conveniently turned her badge so that it was no longer visible. I had already noticed that she had a unique name that started with an E, as it is my custom to thank whoever is serving me and call them by name. This coupled with my transaction number should identify her. She then called for the MOD, Jennifer, whom I had asked for earlier and was refused. She was just as rude as her co-worker. When I settled down and counted my change, I had been shorted $10. Which should have caused her drawer to be over! Rude, condescending, passive-aggressive, and poor customer service. Did I mention that I am black and they are not? I don't know if I would call it racism, but they are very poor examples for your frontline! read more

The hours show 9:30 on Yelp, however store opens at 10. Fix it ! No need to make People drive here giving out wrong information. And while in the car, I called the store and there were no answers even though I could see the staff inside. read more

I'm a regular customer and to be fair, this location has been pretty good since they "opened" and "re-located" within the Chino Spectrum. However!? Last night I purchased a large cat scratching post for $79 and it wouldn't fit in my car. The "Store Manager" refused to hold item so that I could go home and switch cars. She suggested I return the item, go get my car, come back and re-purchase the item. This is a shocking lack of customer service and common sense. Hope corporate reads their reviews and re-trains their employee. This location is off my list. read more

One of my favorite places to shop. This one in particular is kind of small compared to other locations, but it's usually very clean and organized. Came in recently to finish up some xmas shopping and was able to find some great items. read more

The manager very very bad ！I bought the flower plant he was price is three dollar when I paid Payind the counter the manager said the wrong price you want to charge eight dollars 。if this is totally not right not fair． read more

Located at the Chino Spectrum Marketplace, specifically next to Verizon Wireless and a few doors down from Nordstrom Rack. I came by here this afternoon since I was already shopping at Nordstrom Rack. I thought this Marshalls was actually pretty clean. It is nice to see no clothes all over the floor. In fact, this store reminded me of a TJ Maxx more so (although they are from the same family, I prefer TJ Maxx over Marshalls) because of the layout and cleanliness. Unfortunately I did not find anything on this visit. But with stores like this, you have to visit often to find all of the deals. On this visit, I thought the shoe department was lacking and so was the handbag department. Disappointed with the selection (Michael Kors bags and I saw one Dooney and Bourke bag). Ladies' restroom was clean upon this visit. Plenty of parking, wished there was more shade though (who wants to come back to a hot car?). read more

Marshalls is always a hit or miss, this is a nicer one. It's pretty big, has plenty of parking and a long check out line, just like most other locations. Service is fine and it is well maintained. Worth a stop if you are in the area, you never know what you can find on the clearance racks. Love that its a big mix of clothing as well as décor and homegoods. read more

The store was chaotic with merchandise everywhere and racks on the floor where you couldn't even walk. Cashier by the name of Arianna was rude and the managers did nothing to correct it. The manager should have stepped in to fix it. Manager's name is Rosa. read more

Consistently clean and typically easy to navigate around. Without bashing employees I'll just say they could probably be friendlier and ill leave it at that. Typically priced a bit higher than Ross but there is also more designer brands here to choose from. Cant complain too much, I typically enjoy coming here read more

beware- dont go if you dont wanna be exposed to covid-19. theres people shopping without masks. they have a sign to wear masks but dont enforce a no mask no service. people are not social distancing, not wearing masks. my sister asked a manager and she said its the customer choice. so the store isnt enforcing your safety. as a customer, it's not right to put anyone in danger like that. read more

Like the Marshalls near my place, the merchandise here can be hit or miss. I picked up some Chargers jerseys for $10 a pop a couple of months ago - though I don't know if they were overstocked, or because the team sucked this year. (And these were the Philip Rivers and Antonio Gates jerseys! Can't find those at Marshalls in SD!) Otherwise, the same Marshalls experience I've gotten down south - barely any customer service, and somewhat messy store with hidden bargains that could be found if you look close enough. read more

I am a Marshall-holic! I love coming here because of all the great things they have, especially their clothes and furniture items. The prices are incredible and everything in the store is pretty much good quality. If you're on a tight budget or are a bargain hunter, this is the place to go for everyday shopping or to get gifts for any holiday of the year. They have everything from clothes to different types of shoes to bedding/bath, curtains, storage, cute decorations, kitchen, you name it. All for very reasonable prices. I like to get my yoga and workout gear here because they have brands like Nike and puma. Ex: I bought puma yoga pants for $19.99 when the original puma price was $55. The ladies that work there are always willing to help you and are very nice. I highly HIGHLY recommend shopping here. read more

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Store is very messy and unclean. Staff is less then helpful and unfriendly. Not recommending this location.

Had a terrible experience here with customer service they didn't let me use my tj max credit card because I didn't have a physical copy but I have the app I looked at the app online later and it said it should have been accepted. Ridiculous women work there who don't know what there doing. read more

the cashier is rude and condescending

Very friendly staff and lots of items to choose from. We scored a lot of great deals. Store is clean and well organized

This is the newest Marshall's in the Chino area that opened right next to Best Buy where the old Borders used to be. But like most other Marshall this place is abit on the disorganized side with items scattered around on the shelves. It's more like scavenger hunt trying to find some goodies. It seemed like they were still trying to decide how to organize the store too as i could see them moving inventory around. I'll check back later and see if things have gotten better. read more

Terra is the worst person i have ever seen. Worst customer service and very bad attitude. We were trying to returning something so we can get credit back to our credit card and re-purchase it with the gift card... Terra literally opened the package in front of us and the cashier and tell us it's opened and cannot be returned. We wanted the product and I don't understand if it make any sense. Marshell should definitely get this store manager back into training immediately for this customer service and the bad attitude. Negative star for Terra and Marshall is too good of a store to have such a bad staff. Terra stands for terrible!! Just saying... read more

These ladies were rude all around. I had a return. I brought my receipts corresponding to the items which were to be returned and they refused to take both items back which I was trying to explain they were stained and I didn't discover them until I was home. They turned me away and told me to take them back to the store I bought them from. Bad customer service! read more

I usually love to shop at Marshall,s but now they have those shopping carts that can't go to your car in the parking lot. This is very inconvenient since I usually buy several items that can be breakable and heavy. They don't even offer to help you to the car. One time they said I can park in front of the store but I had to leave my car and go inside and get my items myself. They definitely don't cater to the customer. read more

This place rocks! You can find a lot of hidden gems here without even trying. Bought myself a couple records for my collection at 50% off retail last week. I may regret giving this tip later... lol. They have a nice selection imo for the small amount they do carry. I also found some MK and Versace shirts for men that were significantly marked down as well. Who knew? Be cautious if you're an impulse spender, because this location in particular has A LOT of good stuff. read more