I was over the other side of the plaza and decided to check out this Kohl's location. I'm really glad I did because it's a lively store! They were having their 50% off sale for Labor Day Weekend and there was a pretty good selection on some deals. They also have some merchandise I haven't seen at other locations, so that was really neat. It was also the first time I've seen a self checkout at a Kohl's. They moved the registers at the front center entrance to the side of the store, but now it's like a little maze, with merchandise you can grab while you wait for a cashier, or if you want to do self checkout like me, that was pretty cool. Lots of parking. Worth visiting if you're shopping nearby! read more

Shout out to Heather for being so kind and patient with me. I only recently started shopping with kohls after signing up for their rewards. I had a few coupons I wanted to use. Heather was patient in answering my questions about the eligibility of using multiple coupons. However, I ran into a problem using the coupons because my phone was acting up. Heather went above and beyond to help and didn't make me feel like I was wasting her time. Her customer service skill is exceptional and I feel comfortable enough returning to this location to browse and shop in the future. read more

Kohl's - Department Stores Near Me - CHINO, California

I do love Kohls but their exchange policy is awful. Went in today to exchange a pair of shorts for the exact same item, just a different size. The cashier wanted to return the item and then sell me the new pair. She scanned them both and then tried to charge me more money for the new pair. The exact same pair was more money. She told me "that is just Kohls policy". She repeated that multiple times. Then I asked for a manager. A different cashier magically fixed the problem by doing an "even exchange ". Why couldn't the first cashier do that? It literally took this cashier 30 seconds to fix the problem. I hate that I had to get upset and ask for a manager for the cashier to do the right thing. If doing an "even exchange" means charging the customer more money for that exchange, I think Kohls exchange policy has some issues! read more

Definitely recommend this store either visit the store or order online loved the markdown quality value, and online shopping fast delivery and also friendly staff and willing to assist you read more

I enjoy shopping at this store. The staff are very friendly and helpful. They have a great selection to pick from. Also, Sephora is inside and the staff there are friendly and helpful as well!! read more

Kohls has gone downhill from when I first started shopping there 10+ yrs ago. Now, there are no more kiosks so you can have a product not in stock shipped to you. The employees won't order it for you. They force you to download their app, use the unsecured public WiFi, and do it yourself. It took 15 min to get it to work. If you don't do it yourself, then oh well, go shop someplace else. The clothes are all polyester now. Even from last holiday to this holiday the same exact T-shirt went from 65%cotton to 65% polyester. I returned it. I don't buy as many clothes anymore. They don't sell jewelry either. It was taken over by Sephora. I used to buy new earrings every month. It's been years now. Overall the service and lack of inventory keep me away. It's too bad because Chino has no other stores. They all closed. read more

This Kohl's is one of the better ones. The store is well-organized, so it's easy to find what you need without wandering around forever. There's also plenty of parking too, which is always a win as that's one of the things I always look for. I have found some good stuff - jackets, shoes, socks, and shirt (regular wear) for my husband, all good quality at solid prices. The only downside is the checkout line, it can get super long but the staff are helpful and friendly. P.S. Their Kohl's Cash program and clearance sales always gets me. read more

Came in on Sunday to Kohl's to purchase a Nike Sweat set , that I wanted , I noticed as I was shopping The layout at kohls makes it easy to find what you're looking for ! The customer service , the staff was knowledgeable and very helpful ! this retailer Wendy provided a consistent, excellent experience sales associate went above and beyond to help me! read more

Kohl's reminds me of Mervyn's from back in the day. Lol I love their kohls cash rewards program. It saves you even more money on top of their offered coupons. Members do save lots and it really is a perk to have a kohls credit card, because of the extra savings and offers. The only thing about the cash reward is that it expires w/i a week or so! :( I feel like if you've spent the money to earn it, you should be able to save it for use w/i a longer period of time, no? What's also great about kohls is that they offer free"ship to store," if you're shopping online and don't want to pay for shipping. Your item will be shipped to the store of your choice and you can pick it up there. :) I've been shopping at kohl's for a while now and this location is the closest when I come and visit family. You'd be surprised at what treasures you could find, at a low price too! They have some name brands too like Nike. Overall, I highly recommend shopping at kohls. read more

ADDITIONAL 50% off CLEARANCE prices! JESSICA was an absolute joy to be checked out by. I told her about how big the area to drop the theft monitors on clothes in is and she said she'd notify management for me as it's a safety hazard and you can be poked by a needle! read more

Kohl's - Sephora - Department Stores Near Me - CHINO, California

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If you have a self-check out area, you should have someone always manning it to help anyone with a problem. Instead, we were ignored and there was like 5 check outs opened up and 3 people behind them doing nothing. No came to assist us and we held our hands up like in kindergarten and no one paid us any attention. Now I know why no one was in the slef out check out area. It's like the employee don't want it used. If no one is there to help and show them how to use it, no one will use it. It's odds that it's only card use and no cash. I like Kohl's & I'm glad our store doesn't have self check out yet. read more

I have never been much of a Kohl's shopper but occasionally I will shop here for Adidas, Vans, Nike, and Champion apparel for my sons. Kohl's is not cheap but they do have some nice sales occasionally and there's the Kohl Cash, $10 for every $50 spent. They also give you $5 Kohl's cash to spend every time you ship something to Amazon. They also have licensed Dodger and Laker apparel with unique items. The rest of their merchandise is junk... read more

This review is for Kayla from the "Amazon Returns" department. I am a month late writing this review but felt the need to come back and share my appreciation for Kayla. Her effort was noticed. She went the extra mile to offer a new box and seal it for me; she did not have to do this, but she did. While this is a small task, her attentiveness was spot on. This is what excelling at customer service looks like. I was having a stressful day already, but her act of kindness made up my day. Thank you, Kayla! read more

I like that there is a Sephora and Amazon drop off at this location. Its close to other shops in case you don't find what you need... or prices a bit high. But other than that, if you like Kohls its a Kohls The restroom are clean, the rest of the location is clean, some sections are a bit more empty or messy than other but its just about the time of day you go. read more

Kohl's - This one has a Sephora - Department Stores Near Me - CHINO, California

I was trying to return a juicer I bought in store with my Kohls card. Unfortunately, I did not have to box available but did have all the parts. I called the week prior to confirm I would still be able to return this item despite not having the box. The customer service rep on the phone said yes since they're able to look up my purchases with my Kohl's account. They would just need to find a box for the same item that they can scan to refund me. I went into the store, waited in line and when I got to the register, the lady gave me the most disgusting look because my one year-old was crying. And she said she couldn't help me. And asked with an attitude "what even is this?" Referring to the product I had right in front of her. She said again that she couldn't help me until I told her what the customer service rep had told me on the phone. Then she rolled her eyes and called for help. I just picked up my item and left. It's your job to help people. If you don't like what you do then find another job. read more

Stopped by this Kohl's location for the first time a few days ago. I normally do store pick-up at the Walnut location but they did not have the item we liked, and we didn't have enough for free shipping. The closest location to carry the item was the Chino location. Since it was my first time at this location, I had to ask a cashier where the Store Pick-Up/Customer Service was. There was no employee near the front entrance, so there was no one else to ask. Good thing I asked because it is in the opposite direction of the Walnut location, which is to the left of the entrance, in the back. This store doesn't feel as inviting as the Walnut location, and there are not enough signs to point a first time visitor in the right direction. The service at the Customer Service area was way better and they were very efficient and provided great customer service. I showed them my email with the barcode, my ID, and received my item in just a few minutes. I was out of the store shortly after. The parking lot is a plenty, and a bit oddly shaped but overall, a good first experience. read more

Nice store, but the Sephora is completely unimpressive. You can walk around leisurely and browse and take your time and staff will not take the time to approach you. Poor service in that area. read more

The service was good cashier very friendly. Unfortunately they didn't have what wanted in lingerie department. So, I picked something else. The price was fare. read more

Thank you Ariel and Heather for taking such great care of me yesterday! I rarely go to Chino HIlls Kohls since I live in Eastvale but I'm so glad I stopped by yesterday because the Service here is truly Outstanding! Ariel helped me wih my returns with such pleasantly uplifting attitude, she works in a fast and organized highly efficient pace that helps us save time and energy! On my way out I found some other pieces that I liked and Heather rang me up! She was very professionally focused and inviting as well, and enthusiastically recommended her favorite Raspberry Godiva Chocolate bar to me to help me earn more Kohls cash back when I was very close to $20 instead of $10. Thank you Heather for communicating in such a smooth and precise way, and being a trustworthy Advocate for us Guests!! We are so fortunate to have you our Community :0) read more

Everytime I go to Kohls there is less and less selection in each department. I go to make Amazon returns and get Kohls cash and I can't even find anything to spend it on! I walk sound the store several times. Lately nothing is even on sale. Yesterday, I just bought some wax melts and the cashier was rude. The only thing she said to me was "Next!" When it was my turn. Did not greet me, or ask how I was or if I found everything ok. Didn't ask for my rewards number, didn't tell me my total, didn't even thank me. Nothing. Kohls just lost my businness. read more

I went in to return an item from Amazon and the lady was helpful and friendly. I received a $5 off coupon so I decided to browse and I found a cute cardigan. Prefect for fall weather. Then I went over to Sephora and Sophia was friendly, very patient, and provided superb customer service. She made my visit at Kohl's a great eI went in to return an item from Amazon and the lady was helpful and friendly. I received a $5 off coupon so I decided to browse and I found a cute cardigan. Prefect for fall weather. Then I went over to Sephora and Sophia was friendly, very patient, and provided superb customer service. She made my visit at Kohl's a great experience. read more

I love Kohl's... I mean c'mon; they have wonderful coupons, great selection and it's always clean. I have been to some amazing Kohl's locations. However, I was appalled by the service I received at this location recently. I bought a pair of shoes, and there were two different sizes in the box, when I brought them home. I went to return them, and couldn't find my size. I checked online, and saw 2 pairs of my sizes available in store. I couldn't find them (things were in slight disarray in the shoe area). I went to customer service/returns and the gal helping me paged shoes to help. She paged again, after I asked 20 minutes into waiting. I stood there for 30 minutes; and she continued to help the rest of the line. I just walked out and left, since I couldn't get any help. I watched employees standing around, laughing, and wasn't helped at all. There are some really nice employees but the customer service/returns section is just terrible. Please corporate - train employees so customers aren't left with poor service. read more

Sorry can't support this local store location but will always still be a long time KOHLS shopper!!! Recent purchase and return experience has me baffled....But all good and happens but the displeasure, disappointed attitude of manager RICK explains the low rating and bad reviews previously posted before mine...Explained a lot!! First time shopping at this store but definitely my last!!! Terrible!!!!!! read more

I really loved this Kohls, very clean, and they really adhere to the COVID guidelines, making my shopping experience here enjoyable. They enforce the mask wearing well, and they do clean their counter often and they have hand sanitizer almost everywhere. They also have a decent selections on everything, including the Mypillow guy's pillow. Hop on and shop here safely. read more

Thank you! Rick, in customer service did an incredible job at helping me. He was very assertive, friendly, and quick! Thank you Kohl's and thank you, Rick! read more

Thank you to the lovely store manager I just spoke with! I had 4 interactions in the store today and every single one was efficient, pleasant and professional! Thank you also for believing in freedom!!! read more

The Amazon returns is toward the back of the store, not by the kohls return, but by the intimates area. See picture attached. read more

Kohl's - Department Stores Near Me - CHINO, California

3 stars are for the cute clothing and selections they have. Minus 2 stars for the horrible customer service. I started shopping at kohl's again when I drop by to drop off amazon returns. However, they need to hire better people at the return counter because the lady was extremely rude, yelling across the store that she's got a line of people trying to return, and she's got no help. And when it was my turn she asked how many returns I had as if she's had enough or something. And she asked why I was returning an item, I don't think I had to explain to her as I had already explained to Amazon on the order before I made a trip there to Kohl's. I was going to shop a bit at kohl's since they always give me a coupon to use after the return; but the unwelcoming and rude attitude of this lady at the return counter made me not wanna stay any longer. Hire better people! read more

So, at my trip to Kohl's today I was entertained by a grandmother and her grandkid! This kid was climbing up on the clothing shelves and I guess poked her eye on the clothing rack. Grandmother right away demanded to see supervisor to fill a incident report. I was just like "really lady!"..as she was filling out this report, her granddaughter kept climbing up, well I hope cameras caught that! An employee did ask the little girl to stop because that's probably how she hurt herself, aah yes!..Khohl's, this is a false report, view your cameras! read more

Kohl's - Grandmother trying to file a false report! - Department Stores Near Me - CHINO, California

I found out they had some "frozen" chairs that my kids wanted so I went into the store. Luckily, I found them. The cashier that checked me out struggled to lift a finger. She wanted to lift the chairs through the tiny screen, so she could scan it. I told her it was too big, but I didn't mind lifting it. She was "huffing and puffing" for absolutely no reason. Pretty clear she hates her job. She doesn't need to take it out on customers. I just wanted to pay for my items and get out. She made the entire process difficult. Then she didn't give me a bag to carry out my items, so I had to ask for it. Then she just handed me the bag without bagging the items, so I asked her to please assist. It was just an odd encounter. Luckily, I'm not a regular shopper. I definitely won't be back! Grateful for that! read more

I don't shop here often. Once in a while I go here to return Amazon things. They have Amazon return section that process returns pretty quickly. Every time when any product is returned, they would give Kohl's $5 cash coupon. Smart! It makes you go around in the store to perhaps find something you like to use the coupon. They don't have much of the brands I like except some Nike, Adidas and Champions. Don't forget that most of the times you can combine $5 cash coupon with their regular coupon so you can get extra discount. I ended up purchasing fluffy winter socks for my daughter. Lots of things are on sale because biggest holiday seasons are approaching.... Beware that there are a lot of people are in line waiting to pay. Would have been better if the lines moved little bit quicker. read more

Normally I don't write reviews but my experience at Kohls Chino has unfortunately brought me here since corporate doesn't seem to care about Kohls customers.They just see them as a dollar sign $.I used to be in management for years so I know what "Terrible" management and customer service looks like.I was racially profiled.Employees and the "Manager " kept eyeing me as I was browsing the store because I assume they thought I was going to steal.I didn't feel comfortable, and I ended up leaving the gift I was going to buy for my grandaughter because I knew what they were doing to me.It's really a shame that the female who is in charge of these employees tells them who to discriminate against.Do better. read more

Poorest Customer service!!! Found TJ Max selling at Kohls??? How that happened And i spend looking for a jeans and found what I want and when I am paying it .. manager said I cannot purchase it ?? Just a waste of my time coming to this store!! read more

I live in Chino Hills more than a quarter of century and support all businesses around. I was happy when Kohl's was opened and never stopped shopping here until now. Yesterday, while waiting for my car to get a smoke check nearby, I decided to pay Kohl's a visit. After 5 minutes walked in, I thought I was in Tijuana. All announcements were in Spanish??? WTH? Is this America or what? Aren't they supposed to announce in English and Spanish? FYI, hispanics aren't even majority here in Chino Hills, BTW. What California has turned to??? Sad. Very sad. I felt like I didn't belong here because I couldn't understand what they announced so I walked out. Kohl's, you can count me out now. I just hope that you won't have to join Sears soon. read more

The only reason I come to Kohl's is the great coupons they always send out. You can stack as many coupons as you want, letting me walk out with free or close to free items several times a year, you just can't beat that. Not a huge fan of the men's or womens clothes, but we get my son stuff here, bedding is nice and service is great as well. Tons of easy parking, great hours, huge and spacious well stocked store. read more

This Kohl's has a sephora in it the doesn't accept sephora credit card instead pushes Kohl's cash and rewards. After removing all the original beauty brand Kohl's carried they went through reconstruction to provide a Mickey-moused Sephora that doesn't operate like a real Sephora. Not only that but this Sephora was completely under stocked amd understaffed. The only staff was a really nice lady who honestly was the only good thing about sad excuse for a Sephora. Lastly, they were out off at least half of the items I was in their to buy. If you're going to reconstruct just to open a piggy back business inside your department store at the very least make sure it offers the same things as a the original store. read more

This place is like family .Love the great sales discounts I love shopping here.. I gone to other kohl's this one makes me feel more comfortable.. read more

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I used to love this location, but after not shopping in stores for a while I've noticed this particular location has fewer and fewer products. They've re-marketed items which looks nice, but now there isn't as big of a selection in the actual store. It's the closest kohls to me, but I will usually go to another when I want to shop. read more

I love kohls..cuz everything is always on sale & they sell food network stuff!! but this one...it is so uncomfortable shopping here...there are "do not inventory" signs posted all over display units making it hard to look at them...they do know the point of display units are so that customers can get a feel for the item right?? The associates also show a lack of teamwork...one second calling for backup at the register and the next announcing there's no line at the register across the store...talk about lazy! The cashier greets us, indicating she is ready to help us and then immediately begins helping a different customer...no apologies or explanation...we waited there about a minute before we headed over to the next open register where we finally received good customer service. note: this store uses solar power ..yay saving energy! read more

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Beyond annoyed! This is the 3rd time I've come in to this Kohl's and the system is down! Seriously please get it together! Why be an Amazon Drop Off when it never works? read more

Kohl's - Department Stores Near Me - CHINO, California