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    Marlowe

    4.6 (204 reviews)
    Open • 10:00 am - 6:00 pm
    Updated 3 months ago

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    Response time

    10 minutes

    Response rate

    100%

    Services - Marlowe

    Manicure

    Manicure and pedicure

    Nail fill-in

    Marlowe Photos

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    Recommended Reviews - Marlowe

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    Reviews With Photos

    Directly after my service. Unevenly cut nails, uneven lengths, huge smudge on the big toe, unmoisturized feet.
    Jennifer S.

    My sister and I decided to try Marlowe out because we wanted a more elevated experience as a birthday treat, but I've had pedicures that were half the price and so much more elevated. I didn't understand all of the positive reviews until I read a little further and saw that they bribe clients by offering a free manicure for a 5 star review. I didn't book the appointments so didn't receive this offer, but my experience was so underwhelming, I would have felt guilty saying otherwise - like I was tricking people into being disappointed for my own gain. First of all, there were no massage chairs!? And accessibility to the (not very comfortable) pedicure chairs is only for the able-bodied, as it requires a large step up/down on sleek flooring with no handrail. There are tons of basic polishes to choose from, but we were rushed choosing our shades, and the selection was lacking in anything more interesting, such as multi-chromes, shimmers, or holographic shades. The website promises medical-grade sterlization, so I thought they must use an autoclave. However the tools were just loose in the tray, not sealed in autoclave pouches. I thought I could see a UV cabinet (it could've just been a towel warmer, they look alike from a distance) in the back through the open door, but there wasn't any evidence of sanitization on our specific trays of tools, much less medical-grade. My sister booked us the Big Sur pedicures, which are supposed to last 55 minutes, include soak, shaping, cuticle care, moisturizing, and polish, PLUS sugar scrub, hot towels and a 10 minute massage. I didn't even realize she had booked the upgraded service until afterwards - when I was already annoyed by all of the basic missed steps, with no clue as to how much of the promised service was actually being skipped or skimped on. My technician didn't introduce herself or speak to me for the entire 25 minutes of my service, which was incredibly awkward. Did you catch that my 55 minute, $85 (plus tip) pedicure was under a half hour? Were the other 30 minutes promised in the service meant to be drying time? There was no callous or cuticle clean-up, sugar scrub, or hot towels. My nails are all different lengths and cut at weird angles, polish applied sloppily on my cuticles and skin, and my polish had a huge smear on it that I was unable to get fixed because my technician just grunted and walked away when she was "finished" (and before I could look at my nails), never to be seen again. My sister spent an extra $22 for callous removal, and her technician told her she didn't know what she was doing and had never done it before!? She just put some lotion on her feet, wrapped them in plastic for a few minutes, and that seemed to be the whole upgraded experience. Neither one of us received anything you would classify as an actual foot or leg massage, let alone the 10 minutes we paid extra for - my technician lightly ran her hands on my feet and legs for about a minute each while STARING at the clock on the wall behind her. It was less of a massage than what is normally included with even the cheapest pedicure at any local hole-in-the-wall spot. No one told us how long we should wait for our nails to dry (there were no dryers), and no one ever returned to check on us or help us on with our shoes - something that is pretty basic etiquette at even the cheapest salon. My main disappointment is that my sister is incredibly busy and giving - always putting everyone else first - and never has/takes time to pamper herself and relax, and she was really excited for this service. It's upsetting that she didn't get the little bit of pampering she was looking forward to, on the rare occasion that she allowed herself the opportunity. Overall, embarrassingly bad service at any price, but appalling when you're selling a luxury service.

    Deborah Lippmann polish -high-quality nail lacquers
    Rachel H.

    Attractive, modern salon with Marin pricing (quite high!) Marlowe promises an attention to detail not found at other nail salons. But do they deliver? My first experience was mixed, averaging 3.5 stars but generally positive. I got a basic pedicure, "The Marlowe". Pedicures are $60 and up. (They have $110 pedicures, which include special treatments.) Manicures start at $45, and go up from there. I noted pluses, and minuses. The team was friendly & greeted me at the door and the booking & checkout process went smoothly. I did wait ten minutes for a technician to get started. I liked their selection of quality lacquer: Essie, OPI and Deborah Littmann. I didn't see any magazines, & wasn't offered water, things I really appreciate with a spa pedicure. Both the manicure and pedicure rooms are aesthetically beautiful, modern, & clean. The decor is perfection. There are accessibility issues, such as having to balance & climb two stairs without a railing, to get to the pedicure chairs. The chairs are comfortable, but are not massage chairs. They were meticulous with pedicure prep & clean up, taking their time. While nail prep was exacting, attention to detail with polish application was a little less so. The tech left polish on my skin, around several toes. I noticed this & asked that they please clean up & since my original tech was now with another client, they sent a different person to help. She was through. Still, given their attention to detail, that's something you'd hope the team would catch at the time of service, not leave to the client to resolve. After service I received an email offering a gift, a $47 gratis manicure for any 5 star review, with a link to their Yelp listing. I picked this business based on all the 5 star reviews, so mixed feelings after seeing this message on the reliability of the reviews. It made me feel strongly about giving an accurate account of my own experience.

    Outside
    Nicole S.

    This is by far the cutest nail shop I've been in! Very "Marin". The vibes are so nice and welcoming, everyone has a smile on their face. I will say this nail shop is a tad bit different from my usual nail shop experiences but not in a bad way. It's very cutesy and there are no chemical smells lingering in the air. I will admit the prices are (in my opinion) ridiculously high but what isn't these days right? If you're looking for vibes, ambiance, and don't mind paying this is the place for you. Otherwise, I would come here on special occasions. I initially saw Julie who was amazing and so friendly but I believe any nail tech does a great job. I have returned since my first visit and the experience was the same if not better. Highly recommend this shop to others for a nice warming

    Marlowe exterior
    Theart P.

    I treated my wife to a pedicure at Marlowe in Larkspur over the holidays. She said it was one of the best pedicure experiences she's had in the Bay Area. The area they brought her to for the pedicure was super clean and everyone working there were friendly, especially the person worked with her. My wife's already scheduled her next visit there. Couldn't have been a better gift to make her day.

    This is the second time my nails have been bubbly after a manicure here. The place is super nice and clean / has great products but you'd think for the price, the manicure would be much better. They offered to redo them which was nice, but I find the quality surprising.

    Mani tables
    Katie K.

    This new salon in Larkspur Landing is incredible. Beautifully decorated and comfortable. I love that they have "clean" signs on all of the stations that are open- the focus is on cleanliness here, and it shows. They have all of the best polish options in so many great colors. The pedicure room is separate from the main space, and the chairs were super comfy. Alana was the best nail tech! She was so sweet and did a fantastic job. I can't wait to come back, this is such a great addition to Marin country mart.

    Hands down one of the worst manicures I've ever had--and at nearly $100, that's outrageous. The polish was full of bubbles, smeared across my cuticles, and painted unevenly like it was done blindfolded. Beyond sloppy. On top of that, I was billed for a gel removal my client never even received. When I emailed about both the botched manicure and the overcharge, they completely ignored the billing issue and only offered a redo. Months later, when I finally scheduled it (because constant gel removal destroys nails), they suddenly downgraded it to a regular manicure. This is appalling, dishonest, and shows zero respect for customers. If you value your money, your time, & quality, steer clear. Don't be fooled by the cute decor--this place is a scam with no pride in their work.

    Ahhhhhhhh.....
    Charlie R.

    The experience I have been craving in Marin. Such a professional, warm and caring environment. Can't wait to go back with my husband. Highly recommend the California mani pedi...

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    1 year ago

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    2 years ago

    Great kids mani. Alyssa was so sweet With my daughter! She was so patient and engaging also!

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    1 year ago

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    2 years ago

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    11 months ago

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    2 years ago

    Highly recommend. I had a mani/pedi with Alina and she did a fantastic job! Also the space is very inviting.

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    2 years ago

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    2 years ago

    Clean space, relaxing experience and friendly staff. Offered hot tea in a ceramic cup (not paper).

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    2 years ago

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    3 years ago

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    2 years ago

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    2 years ago

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    1 year ago

    Immaculate and friendly service. Great selection of colors and all-pro service. The space is clean, bright and inviting as well.

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    1 year ago

    Clean, bright and precise. My gel mani is perfect. The only downside to getting a mani here is that the wood chairs are uncomfortable.

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    Page 2 of 6

    Ask the Community - Marlowe

    Review Highlights - Marlowe

    “Marlowe Marin is a clean and beautiful space with a nice selection of services, and array of nail polishes.”

    Mentioned in 22 reviews

    Read more highlights

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