I feel it's important to share my experience at Ooh La La Nails.
From the beginning, there were several communication issues and inconsistencies around what service I was actually receiving. I had originally booked a different nail service, but upon arrival there was confusion, and I was ultimately directed toward Gel X nails, which was not my initial preference. I tried to clarify multiple times that I wanted a hard gel set, but there seemed to be a misunderstanding, and communication became increasingly difficult.
The salon environment itself also felt very hectic due to the constant flow of walk-in clients. As more people continued coming in during my appointment, the atmosphere became increasingly rushed and distracting, which I believe impacted the overall quality of the service being provided.
During the service, I noticed multiple quality issues. Two nails -- specifically my left ring finger and right pointer finger -- were applied crooked and visibly slanted. Several nails had bald patches where gel polish was missing along the sides. The Gel X application was not placed fully up to the cuticle, leaving visible gaps of natural nail exposed. The surface of the nails was also bumpy and not properly refined or filed smooth.
In terms of polish, only two coats were applied despite requesting a sheer jelly finish, which typically requires more coverage. As a result, the natural nail was still visible underneath. I also did not receive the ultra-gloss shine finish I had asked for, which was disappointing given the final result.
The appointment felt increasingly rushed toward the end, and attention to detail suffered because of it. At one point, an acrylic tip was yanked off abruptly to restart the application, which felt unnecessary and unprofessional. Additionally, cuticle oil was not applied before I was asked to wash my hands, which is a standard step that was skipped.
There was also a noticeable language barrier that made communication difficult throughout the appointment. While I tried to show reference photos and explain my preferences clearly, there were repeated misunderstandings, which added to the frustration on both sides. Because of this, I would personally prefer a nail technician who is able to clearly understand and communicate in English to avoid confusion in future appointments.
When it came to payment, I was charged $85. The final cost did not feel reflective of the quality or outcome of the service provided. Given the issues with application, finish, and overall attention to detail, the result felt incomplete and not worth the price paid.
Overall, I was disappointed with both the quality of work and the experience. I expected a more professional level of service, better attention to detail, and clearer communication. Unfortunately, based on my experience, I would not return or recommend this salon. read more