PART 2
If you are a person of color, please think twice before going here!!!
Today, Tuesday, 1/28/20: 5 nails begin to peel, lift, and crack. I called in to ask for a fix as it has been less than 5 days. Tracy graciously said she can take me at 1:15pm. On the way there I thought to myself, this shouldn't have been happening, especially if she had prepped my nail correctly for gel application instead of rushing through it.
I arrive, she looks at my nails and said I must have been rough on my nails, because they should not have been doing that. I asked her if washing my hands, putting lotion on my hands, or putting moisturizer in my hair was too rough, because that's literally all I've done. She still was trying to blame me because she's "been doing nails for 18 years and NEVER had this problem". Strange. I had not been picking at or messing with them, opening things, or scratching rough surfaces, so if gel is meant to last 2 weeks, why 4 days later they are bubbling, cracking, and peeling? Sounds like an application problem to me, but I never stated that to her face.
She took off the gel of the nails that needed fixing. I told her my thumb nail looked like it was going to lift as well. She told me she knows what she's doing, and at that point was getting snappy with me. After she finished, she forgot to put a clear top coat on my thumb as she said she would, to "secure" the thumb nail, since she didn't want to fix it like the others. However, when I asked her to put it on my thumb, she told me she applied it already. It was clearly not applied. She then takes another customer and starts working on her feet.
After I insisted this was the last thing that needed to be done, she then told the other lady to apply for me. The lady applied it then used her nail to "clean up polish" that got my my skin around my nail. She accidentally lifts the gel from my nail base, then trys to cover it up by adding more polish. I mentioned it to Tracy. She is very annoyed with me and she told me my nail was fine, just don't pick at it.... so leave.
I go to my car and examine my thumb which had already started curling on the side. I was still there so I went back inside. Tracy then stood up and started yelling at me and going in my face saying she is losing patience with me. I told Tracy to please lower her voice as I am not causing a scene like she is and her energy was making me very uncomfortable. I was a customer who paid for a service that I felt was rushed in the very beginning. I came in to get my nails fixed in every step of the way I felt I was being rushed and hushed. All I wanted was to get my nails fixed and I would pay for it if it's not a courtesy for them not lasting more than a day without lifting.
She then refused to service me and told me to take my business elsewhere. I let her know how confused I was by this treatment. The lady she was working on was just acting as if she didn't just witness Tracy being extremely rude to me. I asked the lady was I doing too much to ask for a nail to be fixed and if it seemed rude to her I was being yelled at and cussed out by the owner. Tracy interjected saying she spend an hour on my nails the first time (not true).
The customer said she was just trying to relax, but she's been coming to Tracy and knows her to take her time, she fixed my nails "for free" and I continue to have a problem. I let her know I understand her experience with Tracy has been nothing but pleasant, however I haven't experienced the same equal treatment. I felt rushed and now I'm being yelled at for getting a nail fixed I offered to pay for in the beginning. Tracy continued to let me know how unwelcomed I was and I was not allowed back. I'm not sure the extreme animosity my way. I hope it's not racially motivated, but it sure seems that way, and there are many other reviews and verbal confirmations of this happening at this establishment. read more