Adriene is fantastic. Helpful, friendly, knowledgeable and efficient! Thank you!! If I ever need…read morestorage again I shall return.

Received amazing customer service from Adriene! She was super friendly and very helpful with our…read morequestions. We initially reserved a smaller unit online, but upon noticing the indecisiveness between my partner and I when checking it out in person, Adriene offered to show us a unit the next size up, which ended up being perfect! The units are clean and customers who were tending to their belongings were also very friendly.

Be careful when moving in here. For the last week elevators have been shut down and from what i was…read moretold its over nonpayment to keep up to date permits. What a great time to not have access to an elevator right as its time to bring all the Christmas decorations home for the holidays. What would happen if the CUSTOMER didnt pay a bill on time? But lets be serious, the state inspectors do not come out right away to shut down service so i dont want to hear "i forgot"

Overall, good place. Dan is nice, and not to mention he's kinda yummy and easy on the eyes (lol)…read more For the overall operations, the rates are still a little high, but I like some of the flexible options. The biggest reason for 3 stars is the kiosk that never works. What was the point of the company spending money on a kiosk out side, that you can't actually use after business hours??? Of course I can always call and make payment or do online, but that's extra time having to type out your CC number and everything else. The point of a kiosk like this is to simply tap your card quickly, and go. The card reader says "Ready" but when I go to make actual payment, I always get this error message in the picture. They need to fix it once and for all. Has been like this for months. Maybe because not many people use it, but for those of us that do us it, we want it to work! Sometimes in the middle of the night on my way home, I just want to stop by and pay the bill right quick without having to go online or stop and pay over the phone. The elevator in one of the buildings was malfunctioning at one point but they did seem to get that fixed thankfully.

The staff here is awesome, super helpful and down to earth. Got me everything i needed and more…read more Thanks for everything!

If you care about your property I don't recommend this place. I should have listened to my gut…read more While my property was in a gated area and I assumed there some sort of security that patrols the property. Well someone tried to break into my trailer by cutting off the lock for the back ramp and the trailer next to me backed and hit my trailer and dented the side and scraped the window bezel. The place has a lot broken down cars and garbage and trailers that are run down. I can almost guarantee there some people living in some of them. I moved my trailer to a place about an hour from where I live but they offer free dumping, free ice and free water and an area to wash your trailer and even better they offer electricity for your trailer and 24 hour access and even what's even better than that no broken down eye sores.

I have referred others to this location because of Mark's great customer service. His kindness and…read morecompassion is beyond 5stars. Thank you Mark for always being a helping hand!

Great place to store your RV. Concrete pad, on site security, security gated and no trouble. we…read morerecently went to pick up our travel trailer to go on our annual two week camping trip. much to our surprise we found out that upper management decided to cut off the water source to fill up our water tank... bummer. We reached out to the on-site manager, Mark. He was very kind and went above and beyond by making some phone calls to find us a water source close by where we can fill up our water tank. close by is the Pleasanton fairgrounds and they were more than happy to let us use their water. Thank you, Mark for providing excellent customer service by making some phone calls to find the water for your tenants. Job well done!

Does anyone know about the auction process? My grandparents had a unit and my grandfather stopped…read moremaking payments and did not tell anyone. I believe the unit was auctioned off on March 26th. My grandmother is dying and I would like to retrieve the sentimental photos she stored there. The customer service representatives I spoke with were really helpful but limited by their lack of knowledge about the sale. My grandfather really screwed this up and I just want to find the photos of my grandmother.

Clean storage, helpful staff member in Leo. Very Courteous, professional and informative…read more Unit prices are likely some of the most affordable that you will find in this area. well maintained property, you can access your unit from 7 am to 7 pm daily which is convenient.

Our local, San Leandro nonprofit needed more space than my laundry room/hallway/under bed storage…read morefor our events 1-2/m. I researched my local storage options well. Chose SafKeep because they had special pricing for first 3 months AND had a moving truck for move-ins and move-outs of storage unit AND offered free help moving into the unit! I needed drive up access to quickly load and unload the suv for day-of events. Check! Gated, clean, easy access to main roads, great customer service and management! Check, check, check! Very happy we chose SafKeep Storage!

I had my go-to storage space for decades but when I went to get a space they were very rude and…read moresaid I needed to go online. I left and ended up at SafKeep. Irma was super helpful and friendly! We had a nice conversation about the lack of customer service lately. I really appreciate Irma and her staff! Also, it's clean and in a convenient location. The price was right, too!

helped a friend load items here and found a full SQUATTERS NEST equipped with MILK, CHEEZE-ITZ, AND…read moreTRASH!! Absolute hazard and ZERO SECURITY whatsoever. Save your time/money/consideration for another business!! They also change the locks and give zero notice. DISGUSTING EXCUSE FOR BUSINESS! Spend your hard earned money elsewhere

Great service from Kyle! I never used any type of storage service before and didnt really know the…read moreprocess, but with the help I was able to be in and out easy and quickly. Definitely recommend this location

I had the pleasure of doing business with Twila. She convinced me to give PS a second chance. Twila…read moreis very welcoming, outgoing, informative, and knowledgeable of the grounds/units, procedure and protocol. Twila took the time to give my husband a tutorial on how to properly and safely operate the elevator. She patiently stayed with us, until he was comfortable after the second try. ; D The unit is indoors on the second floor. I am very pleased. Thank you Twila for helping us out in a crunch, I appreciate your effective communication, kindness, and professionalism.

While there were some issues with access at times, overall, the space was clean and the staff…read morehelpful. However, potential renters should be aware of the predatory pricing at Public Storage. I initially rented the space at the advertised price of $38/mo. Four months later, it was increased to $51/mo. After another six months, it was raised to $71/mo, at which point, I cleaned out my belongings and closed the space. Yes, I should have read the comments online about this very common practice by Public Storage...that's on me. Will it be on you?

The storage space was generally everything we expected. We had one issue with one freight elevator,…read morebut the staff went overboard to help out and we were not seriously blocked. They also made various tasks easy, such as learning how to access the facility and helping us accommodate our movers. Super friendly and very much appreciated.

Jamison was amazing! I signed up for storage at the Alameda Clement location which they told me…read morethat insurance was a requirement to rent a storage room.. so i went through with the process. I came to find out that was NOT the case. Insurance is OPTIONAL not a Requirement. I came to this location and explained my situation with Jamison and he easily helped me with my situation. His compassion, willingness to help and problem solve stood out to me. Also, this location is very clean. I definitely recommend him and this location. Thank you Jamison for all your help! Amazing employee!

I recently moved out of Grove Way Mini after 9 years. I was very happy with my 2 indoor unit's…read more Safe, clean and affordable. I always rented a U-Haul for a few days and set up was easy peezy. I do believe the manager's name is/was Adam. Sorry young man. It's been a couple months! He made it a seamless transaction. As I said. After 9 years I surely recommend using Grove Way for your storage needs

This is a super great storage company. Staff is awesome- Tanya, she is very patient and considerate…read moreof her customers. Its hard to find great employees like her these days. I love this place !! Highly recommend!