Be careful when moving in here. For the last week elevators have been shut down and from what i was told its over nonpayment to keep up to date permits. What a great time to not have access to an elevator right as its time to bring all the Christmas decorations home for the holidays. What would happen if the CUSTOMER didnt pay a bill on time? But lets be serious, the state inspectors do not come out right away to shut down service so i dont want to hear "i forgot" read more

Overall, good place. Dan is nice, and not to mention he's kinda yummy and easy on the eyes (lol). For the overall operations, the rates are still a little high, but I like some of the flexible options. The biggest reason for 3 stars is the kiosk that never works. What was the point of the company spending money on a kiosk out side, that you can't actually use after business hours??? Of course I can always call and make payment or do online, but that's extra time having to type out your CC number and everything else. The point of a kiosk like this is to simply tap your card quickly, and go. The card reader says "Ready" but when I go to make actual payment, I always get this error message in the picture. They need to fix it once and for all. Has been like this for months. Maybe because not many people use it, but for those of us that do us it, we want it to work! Sometimes in the middle of the night on my way home, I just want to stop by and pay the bill right quick without having to go online or stop and pay over the phone. The elevator in one of the buildings was malfunctioning at one point but they did seem to get that fixed thankfully. read more

Extra Space Storage - What is the point of spending money on a kiosk that never works??? - Self Storage Near Me - Castro Valley, California

Phone number listed here and other places is not working. So what does that mean? Does this place close down? Nobody needs to change the phone number in the system. Even when I look up the number using Google, it gives the number that's not working. I mean the 3000 number. read more

I go to this place all the time when our kids would come back from college for the summer and they bring with them all their stuffs and more. This place is always available with open arms :-) and I love it!!! Easy process, great staff - super friendly and helpful! I recommend this place!!!!! Shout out to Riley and his co-worker! read more

The Manager Dan is a kind person who really cares about his customers. He took very good care of my Dad and our family while we stored items here. The gate access is till 10pm which worked well for us. Many other storage facilities have a much earlier cut off for gate access. read more

We called first and the lady on the phone was very nice and well mannered. She told us what was available in sizes and cost. She was not at the actual location as she was at the call center HQ. She gave us the direct number to the location of interest. We called and again a well mannered agent answered the phone. He told us price and availability. We showed up the actual facility and was greeted with a smile. Dan introduced himself and was very friendly. We explained what we needed, from there he showed us a storage unit and gave us a price. We accepted the price and unit. When filling out the paperwork he explained everything in detail. Even the fact that the price will go up in six months. No hidden cost or run around. Over all a super nice experience!! Highly recommended!!!! read more

This storage location is extremely easy to work with. I rented a couple of storage units over the years, and the process of onboarding and cancelling is very efficient, no-hassle, and customer-friendly. In terms of the space itself, I thought it was really convenient to enter the storage units using the passcode provided, and the units were clean and easy to find/use. I recommend anyone use this storage location if you want quick, easy, and dependable storage services. read more

For me, Extra Space Storage worked beautifully. Because of problems I have been having recently with my home and the work I do for others in terms of community advocacy and sheltering, I had almost decided to leave my house for a while and especially to rent an office again. My abusive neighbors call the Alameda County Sheriff's Department anytime anyone approaches the house for help. I actually went out to a motel a couple of days ago just to get some sleep. In the meantime, it occurred to me that I could take my possessions into storage and it would be a hell of a lot cheaper and faster. The young man at the front desk was wonderful and also quite honest as he admitted that renting a more convenient unit would cost me more than double the amount. Still and all, I rented a space for a reasonable amount and packed it with boxes of books which I have to either donate or find room for in my library. I give the young man five stars but not so the storage outfit, which should not be taking advantage of customers. read more

ANOTHER rate increase while facilities continue to go down hill... I have now been with these crooks for 5 years because of the proximity to my home, when I moved in rent was $160 it has just been increased to over $280 and with the homeless camp they are allowing behind the building on their property, there has been increased burglaries to units - ACSO knocked on my door 5 days ago asking for video from my system because theirs is so bad. They allow homeless people to use small lockers and on a number of occasions I have had to deal with these people bothering me and looking in my unit while I was visiting it. The new management has taken the place to new low's and with the recent increase in rent and reduction in agreed visiting hours I absolutely will be leaving, the convenience simply isn't worth it. My friends unit at competing facility less than a mile away has seen NO increase in rent over the years and actually values their customers, so I'll go there and deal with the slight inconvenience. Avoid this place. read more

I have been renting from the Castro Valley location since 2020 and they are always helpful! Today, Princess helped me and was awesome! I needed to transfer to a bigger unit and she made it the process so easy and she was super helpful!! read more

I had my bike stolen from here in Castro valley and the police said there ave been a lot of break ins recently. And the person on site refused to look at any of the video footage saying he didn't have time?? Bogus! Don't rent from here unless you want your stuff stolen with no help from anyone to find it. Why have cameras if they won't bother looking at it to help you if there is a break in!? read more

Dan we moving out of the storage and this is the voicemail I get from him. We are not done moving out just had my brother and nephew go on a lunch break and he goes off on me over the phone. Saying his going to charge me and am violating the less and they will send me to collection. The reason we are leaving is stuff Is melting due to there so called air conditioned building that's so hot inside no one can bare it for a few min to even check. So this is now how u leave a voice mail. Like u can see on the picture on my iPhone. So evening knowing there ac units are not working they still rushing people. Instead of going out of his office or calling me hey Luis you guys left some trash by the trash can you can't do that. Nope go straight to the billing the credit card on file and sending me to collections. Great job dan. If your in this bad mood in air conditioned building when my family is melting there butts off since ur ac in the so called climate controlled building hasn't been working but still charging me full price and the prices keep on going up. I think they are paying u enough to be calm and nice to customers. And no need of any collection of charging me for stuff that is still being picked up. It's not even noon yet on the 8-17-2020 and I am set to move out on the 18 or 19th so why you going off on me. If I can move the stuff or u want to see me rushing with my crutches or my wheelchair up and down the hot building sure I will do that to make you happy man. Then I end up in the hospital or my nephew or brother from heat exhaustion. While ur in ur little office watching ur cameras and leaving menacing voicemails man. I know the other lady that set my unit up wouldn't of talked to me on how u are. I know the contract. And you guys are across the street from my home. So why would I want more issues. Like I told the lady that helped me out. I just woke up from a 45 day coma. Have a ton of health problems. I don't need the stress of my belongings melting since your ac is not working fix it man. Am paying almost 200 a month or more. And yet I start the process to move out online since the prices keep going up and up. And the building ain't getting better or service but it's going down. No hand sanitizer on the dispensers anymore no climate control in the whole building. Then u expect us to be all happy and joyful when am losing belonging. Like u said u can sue me I can sue u guys for my melted grill for my Ford F-150 2019 not that old. I have the receipt I got in March of this year and not damaged. And a few months in your climate controlled storage units it's melted into its self. So why your charging so much and not delivering the service and conditioned promised in your ad and service on my lease. But I am trying to move out and doing our best with this heat wave and your excuses for the building not working like it suppose to be. But it's been like that for months. Not days of weeks. So ur mad for a few bags of trash that we are not done. We didn't leave them in the hallway or the elevator we put them outside near the trash can. Since we are busy trying to move out man. I hope people see the reviews and see how u treat people in these stressful times man. I hope u guys pay for the damage to my items but u will put up an excuse. U should of emailed us that ur units are failing people can have art or valuable things since we are paying for insurance in our units. So who's going to pay me 300 bucks for the grill if I can find it on sale regular price is 780. So yeah am fuming with anger right now and am just here thinking what's your problems. Is it because we are Latin or they don't look white. I don't know what to think why ur acting like this towards us. We never had any issues we paid on time it a day late due to autopay failure. But I paid and yet we get harassed on my last week. My nephew heard ur call and got so upsetting he stopped eating his meal to go and get those bags before u or I have a heart attack. Yes my health is that weak. Thanks for making this day tougher then it was already. Hey Louise this is Dan with that your space storage in Castro Valley and _⁠_⁠_⁠_⁠_⁠_ just _⁠_⁠_⁠_⁠_ this morning around 8 o'clock in the morning you left a bunch of garbage on my property there is no _⁠_⁠_⁠_⁠_⁠_⁠_ on their a call at one else that's left there too I know you're scheduled to move out but I cannot move you out if you're just leaving garbage I will have to charge the card _⁠_⁠_ send you to collections for I was $100 cleaning deposit lease if you come back and pick it up today I greatly appreciate any questions please call me 510 362-5469 thank you bye..." read more

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Property manager Dan is very friendly, professional and efficient. He took the time to show me available options for storage, benefits of each location, and completed my contract in 15 minutes. read more

This place is more expensive than the competitor, but unlike the competitor, the property manager is in the office during the day, returns phone calls, and is super helpful. Zero hassle. Worth the extra money. read more

By far the best experience I've had renting a storage unit, And I've rented from several different companies. They were incredibly helpful and got me my storage unit within minutes over the phone. I highly recommend this location especially. It is extremely clean and the staff are super friendly! read more

We loveee ExtraSpace Storage! Shawna really helped us and was very accommodating. We werent sure if our stuff would fit in one storage unit and she was very helpful in guiding us pick the right one! We highly recommend this space and we will for sure come back when we move out of our dorms again! Thank you again Shawna and ExtraSpace Storage! read more

Unless you like to get your sweat on, find a place with complimentary AC. Upon moving in, I noticed there was no air conditioning. The thermostat mounted to the wall claimed it was 90º on the third floor! I met a man in a neighboring unit. He said he'd been there for years and the AC had never worked. I complained to the manager. He was already aware of the issue. The General Manager came, days later, in response to my Corporate phone call. The Gen Mgr said he was also aware that this has been the case for "at least two years." They promised to fix it, but I didn't believe them. I moved out within 30-days of moving in. The Manager refused to refund my Admin fee. I wanted to stay. It was just too hot inside the unit. read more

Customer service is great here. Made an online reservation & got a call right away. When I showed up they had everything ready for me. The space is MUCH cleaner and feels more secure than spaces I've used in the past. Everything is easy to access - elevators are large, there are lots of dollies, plenty of parking spaces. read more

I no longer have a storage space here, but that is only because I moved out of state: believe me, if I were still in California I'd still be doing business with Extra Space. They're courteous, quick, and the late gate hours make it easy to get access to your things. Highly recommended! read more

We are remodeling our kitchen and having house repainted. Rather than live in the house with boxes packed to ceiling and using the garage as storage, we opted to rent from Extra Space Storage in Castro Valley. Shawna was very helpful and provided exactly the solution and space we needed, without putting pressure on me to rent larger space than required. The facilities are secure, easy to access, and immaculate. I will definitely recommend this company to my Castro Valley neighbors! Thanks Shawna. read more

They auctioned my stuff without notice. I lost my job so I knew I was behind on my bill, so I called and spoke to Shawna and I asked how far behind am I? She says 71 days. I said okay I will come in and pay, I said can I pay half of what's due? She said sure, come into the office. This was on Oct. 11, 2019. She could have said "your stuff is set to be auctioned if you don't come in by Oct 15th"! So, I go to office on Sunday and they are closed. Since I did not know my stuff was set to be auctioned I went on about my week...thinking well I will take care of it the following week. The following week I made my way to the storage again and the sign said "We'll be back at 1:00" it was 1:30 ish. I left and I later called and spoke to Hanna. I said Hanna, I just tried to come pay for storage bill, she said your stuff has been auctioned. I said What? I was sobbing by now very upset. I said what happened to the notices she said we sent you notices. I asked to where? They had the wrong address. Okay so what happened to a call? We called you last week. I got the one message it just said they called, but no urgency was put on the message. Long story short they made no effort to contact me to let me know my things were up for auction. They have three ways to contact customers, telephone, email and US Mail. Shawna and Hanna need new jobs! They were also not very empathetic...they let me know they have 700 customers, so they can't be expected to contact everyone to inform them your possessions are being sold. read more

Location good, rates reasonable, but the lady (Shaunna) working today was incredibly rude, and does not understand how basic reservations work in most industries (it means you have a reservation, not you have one unless someone else books it after you do). Also I wish that the extra fee of insurance was listed prominently on home page of website, or at least when you make reservation on-line (not in fine print in any future e-mails). In my case, this insurance would almost double the rate I am paying. And why require insurance at all? Just have buyer sign form that releases storage company from liability. This is an industry problem, not just Extra Space. read more

"Good customer service" doesn't begin to cover it. For more than a year I've rented storage space at this facility, and I've been impressed with the staff's unfailing courtesy, thoughtfulness, and willingness to go above and beyond. When a family crisis erupted while I was switching from one unit to another, they were memorably kind and helpful -- and tactful, too. I have had extremely negative experiences with unscrupulous storage places back east. I can and do recommend the Castro Valley Blvd. Extra Space Storage. It's clean, secure, and well-run by decent human beings. read more

Super helpful and it was quick and easy to rent the unit. They helped us find the right size to fit our needs. Loved that there was an online special! read more

We kept our belongings here during a transition, approximately five months. During that time we never had any issues. Cheap rent and move in. Service elevator sucks and destroyed the arm of my couch, because you can only stand the item up. It ripped the side of it. Kind of bummed because it was brand new and a pretty penny. Whatever, it happens. I did see a break in once during this five months which left an uneasiness. All and all it worked out for us, the rent was set to increase when we left but during our stay we found it to be cheap. read more

Avoid these guys. My experience is extremely bad, 1) just got a notice for 37% rate increase. just 3 months in. We have our stuff stored here, so they know we cannot move easily 2) my unit is located next to the main street. The shutters to my unit does not close 100% down. All our stuff is gathering dust from the street. Staff has no resolution. read more

Totally agreed with other comments. Customer service, from the initial phone call to placing the order with Derrick and Shauna for a large storage unit, was amazing. Additionally, the units were VERY clean and easily accessible. The unit we ordered was the perfect size. Overall, this transaction could not have been better. HIGHLY RECOMMEND this storage facilty. read more

DO NOT RENT HERE!!! I have watched a friend of mine suffering after her storage unit was robbed. Though the thieves were caught on camera (after designated hours of operation and with the security light out only in front of her unit) the manager claimed my friend was one of the persons tearing through her own goods and loading them into a truck...in fact when the sheriffs were called and arrived Shawna told them that my friend was 'disruptive' and on 'mental health medication'. My friend had been renting their for a year without incident and always paying her rent. The district manager Todd was of no help. It was more important to protect their reputation than to get justice. This facility is also connected to a mobile home park allowing traffic to go in and out at all hours. It is their operating procedure to allow entry at all hours and do not lock the gates at night as they advertise. DO NOT RENT HERE!! read more

Even though I only used their facilities for a couple of months it was a really good experience and I would recommend them to anyone!

From start to finish, the customer service here was outstanding. Within 2 minutes of making my reservation online, I received a phone call from the manager (who also lives on the property) to confirm my reservation and answer any questions. This stellar service during a very personally difficult time was, in the words of another reviewer, "memorably kind and helpful". I would recommend them to anyone. read more

I've rented here twice now and had excellent experiences both times! The staff is very friendly and helpful, I truly enjoyed interacting with them. The facilities are exceptionally clean and well maintained. It is easy to get to your unit, plenty of carts to help ice your stuff, and great facilities. Everything is well lit and they even have music playing inside! Most importantly, I feel safe going to my unit even at night. This is a great place to store your stuff, and I think it's worth paying a little extra $ for. The next time I need a storage unit, I will definitely come back here. Thank you! read more

I decided to use Extra Space Storage when, at the last minute, the storage unit I wanted in Hayward was full. I am so so so glad I went with them! Extra Space Storage is clean, easy to get to and the staff are helpful. I was signed up in about an hour and was ready to move my items in immediately. I love their app that allows me to pay, check my account number and access code. It is very convenient. read more

I gave 1 star since most of the workers there are polite, knowledgeable, and very friendly. However, I would have given ZERO stars with how my situation was handled. I felt that the company was inconsistent with communicating information on renting out. They had originally advised I would get a full refund after canceling today (Monday--three days after Friday when I initially had signed up); however, not even 30 min after being told I'd get a full refund, I was informed that "unfortunately, per manager, they would reimburse me only half". They failed to even provide any rationale as to why I only get half the refund as opposed to a fair, prorated amount. They just simply said that since I didn't cancel the same day or the next that I pretty much was out of luck. I even left a voice message Sunday (when they are closed) indicating I had an account issue and I didn't even get a callback. I am in disagreement with how this company "resolved" my account with no option for a prorated refund or anything. As a military veteran, I fought for our country's freedom which includes justice; however, from this horrible experience, I received none, not even any compassion or sympathy. I will never rent from this company again. I feel that they care more about business rather than the customers. I highly DON'T RECOMMEND THEM at all and would pursue business elsewhere! read more

Shawna is extremely knowledgeable and helpful. If you are looking to rent a storage unit, you should go here.

The BEST STORAGE in castro valley and hayward! OUTSTANDING CUSTOMER SERVICE! Clean, peaceful, stress free! Accurate and upfront pricing, no hidden fees later! Great, quaint and convenient office and location! The Best Staff- Thanks Shawna and JoJo! The only storage I will use and highly refer. read more

This is my second time renting from here while between moves. Again, the service and professionalism of the staff was great! The price has gone up since I last rented here, but that is to be expected as housing rent has also gone up. I still find the rates reasonable for a clean and safe facility. I also appreciate the easiness of renting month to month here and how they'll prorate my rent when I move my stuff out of here. read more

After being with the company for a few months now. I have to say thus far the staff is on their "A" game. The manager Shawna is awesome. Overall, a very nice group of people & very friendly. The facilities are always clean and the grounds are kept up. read more

Awesome customer service, Jo Jo was very knowledgable and helpful! Would recommend to friends!

Shawna & the staff are very helpful, the facilities are very clean and the rates are reasonable - highly recommend!

Extra Space Storage is a great place.---- Shawna helped me get the right size unit. And the paperwork was handled very professionally. It is so clean !! I certainly recommend Extra Space Storage. read more