If you're looking for a nail shop that values your time, respects you as a customer, and…read moreappreciates your business, I encourage you to spend your money somewhere else.
After three years as a loyal customer, I've decided to take my business elsewhere. One of the biggest reasons I continued coming here was Mo. She consistently provided excellent nail, pedicure, eyebrow, and lash services, and since she left, it's clear why so many longtime customers have followed her.nMy biggest issue has always been the owner Tony's attitude toward customers. He often comes across as sarcastic, dismissive, and argumentative.
During the salon's $500 raffle promotion, customers who spent $50.99 or more were supposed to receive raffle tickets. Every time I qualified, I had to remind Tony to give me my tickets, and he would often argue about it. It made the promotion feel questionable.
The final straw came this past weekend. Tony told me I would receive a pedicure by Ann after another customer's manicure was finished. Instead after her manicure, a full acrylic set was started on her, leaving me waiting behind the initial wait time I was told. My issue wasn't that she was being serviced, it was that I was given a wait time that was nowhere near accurate. Had I been told the truth from the beginning, I could have chosen to come back later or the next day. Instead, my time was wasted and I received no service.
The next day, I returned for a pedicure again and was immediately told, "Ann's not here. Come back tomorrow," even though I never requested Ann. I then asked if my grandmother, another longtime customer had come by that morning. Since my grandmother and I often visit on different days and times, Tony usually mentions when he's seen her. Instead, he rolled his eyes, looked up at the ceiling, and sarcastically replied, "Maybe she's at home, on the toilet, or at the store." That response was completely unnecessary, unprofessional, and disrespectful.
After years of overlooking these interactions, I finally spoke up and told Tony that the way he speaks to loyal customers is one of the reasons he's losing business. Unfortunately, after three years of loyalty, I can no longer support this business. The customer service here is horrible.
