My husband and I used to like this place. It had been a couple of years since we'd gone and were craving it, so we went! It was a Monday night, we got there around 6pm for a early dinner. We were seated right away. We ordered the chicken salad to start, it was one of my favorite items on there menu. It came out right away...... The chicken was so dry, part of it got stuck in my throat (not joking). I was so hungry that I picked out most of the chicken on my plate and continued eating the salad until our waiter finally came over to check on us. I told him the chicken was so dry and tried to hand him a piece to touch and see how rubbery it was, he actually took a step back from me and put his hands somewhat up and said "No" to touching it! He asked if I would like some more chicken. I said no because it would probably be the same. He then offered to make me a new salad and at this point our entrees had arrived. I asked him if the chicken would be the same on the new salad and he replied "yes"! To which I replied with a kind "No thank you", especially since our dinners have arrived. He was very annoyed by my complaint and by his mannerisms made sure I knew it! The salad was still left on our table, about a minute later the Owner/manager lady with short black hair came over and asked me about the salad. I told her the chicken was extremely dry and tried to hand a piece for her to test. She declined and said that she tried the chicken in the kitchen and that it was fine with attitude. I told her that it was probably from a different batch then because you could clearly see how dehydrated it was (as I crumbled it with fingers). She offered to make me a new salad and I declined. The salad is still sitting at the end of the table. We ordered chicken and pork chow mien, sweet and sour pork and cashew chicken. I have to tell you, there was something wrong with all of them!! The noodles were over cooked and tasteless, the protein in it was chewy. The sweet and sour pork was dry and had a lot of gristle, and the cashew chicken was supposed to be spicy and was bland as well. After the experience of complaining about the salad we didn't say anything about our entrees in fear of being further accosted by the waiter or owner. We picked thru our dinner mostly because we were so hungry, the waiter came by asked if we wanted boxes we declined, leaving all the plates mostly full. When we got our bill the waiter rudely mentioned to us that they charged us for a small salad instead of a large (which is about a $3 difference) like he did me a favor! This annoyed me to no end!! My husband and I have never had this happen to us before. I argued with him about not even leaving a tip. I believe he still left about a $5 tip. Which was more then generous!! We already knew we would never be coming back. I told him I was going to talk to the owner lady on the way out, and he said whats the point!
She was standing behind the desk, and I said to her that we used to love this place and how their service and food have gone down hill. I also mentioned that I couldn't believe that they charged us for something that clearly wasn't fresh and done right.... She just gave me this look, I could tell she was more concerned with people in the lobby hearing me then actually helping me. I told her that this was the worst experience we had ever had there and that by charging us for the salad she insured that we won't ever be coming back!! Not at any point was she apologetic or tried to make to right. This just solidified that we wouldn't be returning!! Same your money and go to Panda Express. The food is a thousand times better and fresher, and you'll get better service! Or go to Chef Chu's at the corner of San Antonio and El Camino at the Mountain view/Los Altos border. Never been disappointed with there food:) read more