Cancel

    Open app

    Search

    Mancuso's Restaurant

    3.9 (428 reviews)
    Closed 4:00 pm - 9:30 PM
    Updated over 3 months ago

    Order Mancuso's Restaurant Takeout or Delivery

    Mancuso's Restaurant Photos

    Business Info

    MANCUSO'S RESTAURANT ATMOSPHERE

    What's the vibe?
    Moderate noise
    Intimate
    Romantic
    Classy

    You might also consider

    Recommended Reviews - Mancuso's Restaurant

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Gnocchi Asiago & Meatballs

    This is one of the worst restaurants I've been to especially for the price. Even one star is generous I ordered over the phone for pick up I spoke with this rude old lady. I ordered the brisket and chuck burger. They asked how I wanted it. I asked for medium well it when I picked up the order it was like eating a bland hockey puck what kind of burger comes with no sauce no seasoning whatsoever extremely bland. I asked for fries on the side. I got the smallest portion of fries with only 10 pieces. My friend ordered the asiago gnocchi meatballs with Alfredo sauce. This was surprisingly, worst then the burger, one of the worst dishes I've ever had no flavor whatsoever. They also forgot the garlic bread that comes on the side when the lady specifically said it comes with garlic bread I felt like I was eating nothing. The portion was also extremely small with only two meatballs and nasty gnocchi. Stay away from this place. Horrible prices for nasty food. The old lady at the front said that they didn't have any ranch when a waiter brought out ranch. That old lady needs to be fired. I'm surprised this restaurant has four stars when I wouldn't even give it one. This place is right for you if you like spending an extra buck for horrible food. This was honestly one of the worst restaurants we've been to. Seems like people are catching on with an empty dining room. Stay away from this place.

    New York Cheese Cake
    Kemlyn B.

    Beautiful downtown date night restaurant! Servers and service were impeccable! We had a specially curated menu for an organized dinner social club event. Caesar Salad was refreshing garnished with a little anchovy on top. Chicken Piccata was balanced with a light lemon caper sauce, a tomato based pasta and the amazing Brussels sprouts! Dessert was beautifully garnished and good as cheesecakes go. Parking: 2 hour validation, $5 per hour after that at the Collier Center Parking Garage.

    Linguini & Clams
    Patrick L.

    Mancuso's, a repeat Italian restaurant that I absolutely love to eat with friends and loved ones anytime I can't decide a great pasta place specifically during lunch for way better prices. The service is always accommodating, swift, and they've never given me the impression that they push certain dishes just to upsell the tab. The Beet salad should be more than enough if you like a contrast of bright citric flavors accompanied by figs, walnuts, and goat cheese. The last highlight, the Linguini & Clams, 3 words to instantly understand how I interpreted the flavors: rich (not in an overwhelming sense), balanced, and briny. The white wine sauce reduces the oceanic brininess to those who are sensitive to it by almost 100%, a beautiful combination of still showcasing the clams' flavor paired with the creaminess through the dish. I love Mancuso's as a go-to lunch pasta because I can enjoy the spot when it's less busy!

    Esther L.

    This was one of the best actual meals I've had in Phoenix. All the meals in Phoenix were either were overly expensive for poorly cooked quality food or overly salty but not this location!! This restaurant had amazing pasta: the fettuccine Alfredo was fairly priced around $20-$30 with amazing creamy taste, the best sautéed mushrooms, and served fresh/hot. The garlic bread was a bit too hard for me but still delicious. And amazing seating the views were great. The servers were also so respectful, patient, and friendly. The restaurant wasn't crowded and when requested a seat away from the window, they were so nice about it. Served hot water and refilled without my asking too. Welcomed in and welcomed out. Overall one of the best experiences in Phoenix

    Congratulations dessert
    Roicia B.

    The ambiance was great and the food was good too. We really enjoyed being able to celebrate the first year and enjoy a nice steak. The customer service was good!

    Birthday dessert
    Roni K.

    The service was good. Two large holiday parties and a larger group kept staff moving. We arrived just after the parties got started... the Asiago gnocchi was excellent. The gnocchi we perfect puffs, tender and evenly filled . Partner had lobster tails .. they were overcooked and tough. The risotto was dry and bland. I am thinking it was just a bad night for this restaurant and will give it another try...

    Lobster Fra Diavolo
    Robert G.

    It took a moment to figure out how to get in the restaurant, but it was worth it. I had the lobster fra diavolo and my wife had the veal piccata. The Chianti was very nice. The garlic bread was evil. Enjoyed it way too much. The servers were hard working and the seating was comfortable. My only complain was with the design of the restaurant. You need some better noise absorbing materials. That's it. One tip, make a reservation. It was packed on a Sunday night at 6pm

    Garlic bread Pina Colada with strawberry swirl Red wine
    Jamie J.

    My husband and I thoroughly enjoyed our experience at Mancuso's the other night! We were seated in a rather private booth and served promptly. The garlic bread was beyond any other garlic bread I have tasted. The meal was served in a very reasonable time and the service by our waitress as well as all other staff was very friendly and helpful. Everyone that walked past was aware of empty plates and water cups. It was the perfect space for us to enjoy a wonderful anniversary dinner.

    Asiago Gnocchi Meatballs

    we remember it tasting better in the past. Our server was amazing & attentive. It def didn't seem very busy for a Saturday evening. We really liked the asiago gnocchi, garlic bread sticks, and tiramisu. We did not like the meatball the gnocchi came with. The chicken alfredo & bruschetta were just alright.

    Cute
    Tisha R.

    I was invited to a dinner hosted by several agencies from Central Maryland. It was a touch of home in a new state. I've never been here but was glad to be introduced to it. The private dining room was nice and cozy. The restroom is fine (dated but nice photos on the wall) and clean. The staff serving us were friendly and attentive. For dinner, I started with the house salad and selected the Baked Meat Lasagna for my entrée. It serves 2 easily. They preselected a Cream Brulé Cheesecake. Delicious!

    Lobster ravioli & lobster tail
    Ja'nell F.

    Everything I got, I loved. I will be back! Our server was so bubbly and amazing! Parking was a little confusing and finding the place downtown takes patience but once you're there, you will be glad you went!

    Creamy, rich Tiramisu

    I have not been to Mancuso's since the first date with my kids' dad in 1992 when it was at the Borgota in Scottsdale. Special memories I went in for lunch today and the chicken Marsala blew me away. Rich sauce and the chicken was perfectly tender and juicy. The garlic bread The tiramisu was to die for and the Cesar salad was pretty mid. My server was fantastic. The only thing, no Coke, just Pepsi. Lol

    Denise M.

    We decided on Mancuso's for dinner because it is close to Phoenix Symphony Hall. It can be a little tricky to find. When you find the address, you have to go up the stairs and then around the building in front to find it. Of course, because it's downtown, parking can be a little hard to find. There is a parking garage, but we parked on the street around the corner. The restaurant itself is lovely. I was surprised that it was so empty at 6:00 on a Friday evening. There is a separate bar off to the side, a main dining room, and then another room off the side with tables and white tablecloths. I really liked the touch of a big table lamp and an arrangement of mirrors and old photos. We started with cocktails and escargot. The escargot was loaded with delicious, garlicky butter. We got a basket of bread, which was fantastic for dipping in the garlic butter. They do bring balsamic and olive oil if you prefer to dip your bread in that. I had the rigatoni Bolognese, which was good. Hubby had the linguine in white clam sauce. There were tons of clams and it was absolutely delicious. We had a wonderful, attentive server. He boxed our food up for us at the end of the evening, which is touch I always appreciate.

    Ahi Tuna Bites

    See all

    Photo of Audry G.
    55
    129
    76

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Ivan P.
    125
    6
    0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Sharon L.
    50
    31
    12

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1
    Photo of Tanya S.
    87
    41
    19

    8 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Mary L.
    112
    30
    5

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of meg o.
    0
    27
    0

    9 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of John L.
    122
    82
    50

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of C M.
    0
    6
    1

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Ian C.
    33
    3
    0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Sue S.
    0
    32
    0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Tom M.
    48
    56
    6

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jr W.
    1
    73
    6

    9 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    David at the bar is awesome! Very professional, attentive, and knowledgeable. If you want to talk sports he's your man!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jaime P.
    181
    11
    3

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Gia H.
    2369
    193
    193

    9 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Such a good restaurant! We had the best waitress ever, Laurie A.! She went beyond and was super lovely. Highly recommend

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Wi H.
    0
    224
    17

    9 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Easy to work with reservations! Great Service!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 10 of 11

    Mancuso's Restaurant Reviews in Other Languages

    Ask the Community - Mancuso's Restaurant

    Is casual ok?

    We are casual or business casual.

    Don’t See Your Question? Ask Away!

    You might also consider

    Steak 44

    Steak 44

    4.5
    (2.4k reviews)
    6.6 mi
    $$$$

    This was a true dining EXPERIENCE!!! We were treated like Royalty!!! This will be my favorite…read morereview to ever write and although my photos don't let this dining experience shine, let me tell you, it was a SHINNING EXPERIENCE!! I checked us in for our reservation and the hostess welcomed us in, then promptly took us to the table that had been beautifully prepared for our dining experience. She asked if the lighting was too dim, but it was perfect. Every staff member was dressed neatly and welcomed us as we walked by. No staff members were running around frantically, and I could tell they are staffed amazingly well. So organized and kind, genuinely smiling at us. I could tell that anyone would be willing to help us, if we needed them! Our waiter, Daniel, came over and again, welcomed us. He let us know the specials of the night and how dinner will be served. Let us know not to touch the 500 degree plates when they arrived. He took out drink orders and answered any question we had. He promptly came back with drinks and fresh, hot rolls!! Daniel took our dinner orders. We all sat and visited while waiting, enjoying our drinks and the hot rolls. Dinner was served on, as promised, hot plates!! Then, they served each of us the crème brûlée corn. All of us that ordered meat, asked for medium rare and we were not disappointed!! Our meats were spot on!!! Perfection!!! The petite filet mignon were very juicy and delicious, as was the New York strip. The Crispy Hasselback Potatoes were so good, especially with the topping. The Crispy Shrimp Deviled Eggs were so good!!! I feel like our meals were simple yet divine!! After we enjoyed dinner, we were served the Ultimate Warm Vanilla Caramel Cake, on the house!! What a nice touch!! So yummy and it felt guilty eating such a fabulous dessert!! We all shared it! All in all, I wish I could give 10/10 stars!! Such a wonderful dinner experience!! I can't wait to go back!!!!

    Almost perfect Almost perfect…read more Almost perfect A night of dinner, service, wine, food & friends that will be remembered always.

    Photos
    Https://steak44.com/menus/dinner/
    Https://steak44.com/menus/dinner/
    Https://steak44.com/menus/dinner/
    Https://steak44.com/menus/dinner/
    Https://steak44.com/menus/dinner/

    See all

    Https://steak44.com/menus/dinner/
    Rough Rider

    Rough Rider

    4.4
    (691 reviews)
    0.8 mi
    $$$
    Happy hour specials
    Kitchen open late

    Rough Rider is such a fun speakeasy, drink spot. The food is nothing to miss, also. While a dark…read morevibe, the drinks are lively and fun. My purple drink reminded me of a snowball. With great service, drink recommendations and delicious food, Rough Rider is the total package. A speakeasy is always like a little oasis escape and Rough Rider is no different! I can't wait to go back soon.

    Rough Rider felt delightfully off the beaten path in the best possible way. Stepping off the…read moreelevator was like being transported into a perfectly preserved speakeasy from another era. The space is warm, moody, and inviting--like a lighthearted Western brought to life--with candlelight and rich wooden accents creating an atmosphere that begs you to settle in and stay awhile. The drink menu was eclectic and thoughtfully curated, offering both trendy and classic cocktails alongside an impressive selection of spirits, beer, and wine. The bartenders were knowledgeable enough to suggest excellent off-menu creations and kept the drinks--including the water--flowing with effortless style and hospitality. The wedge salad was crisp and bright, elevated by thoughtful ingredients like jalapeño bacon and balsamic onions. The crab dip was a standout: packed generously with crab and complemented by just the right amount of cheese, finely chopped red onions, and crispy breadcrumbs. We ended the evening with St. George Absinthe, an absolute gem of an offering. Jake, Brad, and Stormy were kind, attentive, and full of great recommendations without ever feeling pushy or intrusive. We were able to truly enjoy each other's company while feeling genuinely cared for by the staff. Parking in the garage next door was graciously validated at the host stand. We left feeling full, impressed, and already looking forward to returning with family.

    Photos
    Rough Rider
    Rough Rider
    Rough Rider

    See all

    Stockyards Restaurant

    Stockyards Restaurant

    4.1
    (904 reviews)
    5.5 mi
    $$$

    This place is honestly such a hidden gem, it is in between a lot of industrial businesses which is…read morean odd place for it to be, but there is an amazing story behind that! They have their own farm with their animals and they actually have a slaughterhouse up the street as well so everything is always fresh! This place has been there since before any of the industrial stuff went up. That's why it is kind of the oddball out in this area! It is extremely large inside the decorations in there are very fitting for a steakhouse! Fun fact John Wayne used to eat there. They have his booth with his pictures up, so that's a pretty cool fact to know! The staff was absolutely amazing so informative. The waiter was probably one of the best I've ever had. He suggested different items on the menu, He told us about the restaurant, and was so helpful and so friendly all the employees were great! Timely on refilling your water and taking the food plates that were empty. It was nice how quickly they took care of everything. They had some amazing jalapeño corn cornbread the 8 ounce sirloin with the Parmesan potatoes and the 8 ounce fillet with Parmesan potatoes were divine! My husband got the house salad that he liked, I got their soup of the day, which was the hatch green chili and chicken soup, which was so hearty and delicious full of flavor. Everything about this restaurant was great. I would highly recommend going here.

    I very much wanted to give the restaurant a 5 star rating due to the exceptional service our waiter…read more"Tom" provided. However we ordered the prime rib for 2 and the meat left much to be desired. It was not as tender as a steak restaurant would usually serve.The portion was very generous for the price but some areas of the serving were hard to cut through. Maybe I'm just spoiled with the quality of the prime rib served at Lawry's. In any event I plan on returning to Stockyards to sample some of the steaks served there.

    Photos
    Stockyards Restaurant
    Stockyards Restaurant
    Nice clean bathroom

    See all

    Nice clean bathroom
    Maple & Ash

    Maple & Ash

    4.1
    (1.9k reviews)
    9.0 mi
    $$$$

    I took my wife here for her 30th birthday and we had an amazing experience…read more We did the IDGAF and got so much amazing food!! It was such an amazing experience.

    This restaurant is classy and has beautiful ambience. It's a great place for a date or to celebrate…read morean important event. We came here for my son's birthday and it was our second time dining here. I love that they personalized the menu for the birthday. Our server was wonderful. She was friendly, very attentive throughout the entire dinner and had great recommendations. The drinks have unique flavors and are so good. I have tried the Pornstar Martini, Illicit Affair, and Smell the F*@king Roses (my favorite). The appetizers we tried were the tuna tartare and the hibachi crudo. Superb! The entrees are delicious although the lamb chops and the short rib bolognese were a bit salty. The bolognese is definitely different than the typical. The branzino and filet mignon were tasty. Sides including the whipped potatoes and Mac and cheese were also good. We also enjoyed the coconut cream pie with a birthday candle for dessert, but I will say for the price we paid for the entire meal, the dessert should have been comped for the birthday. They also charge an extra service fee that can be removed if requested. No reason to charge additional fees on top of everything you pay already.

    Photos
    Maple & Ash
    Complimentary beignets and espresso martini
    Complimentary beignets and espresso martini
    Ribeye steak and sunny side egg

    See all

    Ribeye steak and sunny side egg
    Buck & Rider

    Buck & Rider

    4.5
    (1.3k reviews)
    16.4 mi
    $$$

    I work Valet outside, and I was very well taken care of from Alex, one of the hosts. Fantastic…read moreplace and great people working. Check it out and Alex will take care of ya!

    We went to Buck & Rider for their 10th Anniversary Oyster Day and had a great time. We didn't have…read morea reservation, but decided to take our chances and see if we could grab seats at the bar for happy hour. They weren't taking any more table reservations for the evening, but they added our name to the waitlist for bar seating and quoted us about an hour. We left to run a quick errand and returned just in time to be seated. The atmosphere was lively with live music, $2 oysters, drink specials all night, and their regular happy hour menu. We ordered a dozen oysters, ceviche, trout dip, tuna crispy rice (not on happy hour, but it's too good to pass up) and wine. Everything was fresh and delicious, just what we've come to expect from Buck & Rider. Even with the restaurant packed, the bartenders were friendly and attentive. The only unusual part of the evening happened before we even walked in. There was a woman passed out in the bushes outside covered in vomit. We mentioned it to the hostess when we checked in, and she let us know they were already aware of the situation and were handling it. Obviously, that's not something the restaurant can control, and it's definitely not something we've ever seen outside Buck & Rider before. Overall, it was another great visit. The food, drinks, atmosphere, and service were excellent, and Oyster Day is definitely worth checking out if you're an oyster lover.

    Photos
    Buck & Rider
    Buck & Rider
    Open Kitchen

    See all

    Open Kitchen
    Vecina

    Vecina

    4.7
    (449 reviews)
    7.0 mi
    $$

    Arizona has an under-seasoning epidemic but Vecina has comfortably beaten the allegations. Flavors…read morewere all on point and as expected from the components on the menu, which doesn't happen often in Phoenix. The Papas Verde had an addicting tang from the tomatillo salsa but were brilliantly balanced out by the chorizo and asadero cheese. The shaved brussel salad could have used a little more date and chile to balance out the vinegar but I was pleased either way. The elote was probably the only thing that fell short execution-wise as I didn't get much of the chorizo flavor, but the cook on the corn itself was perfect. The Gambas al Ajillo are absolutely a must-get. Juicy, sweet shrimp with an unexpected kick from the butter sauce and unsurprisingly great bread from Noble. The Tlayuda was a little heavy on the lettuce, but the smoked pork and bean puree combo were so flavorful that it helped balance out the richness with texture and freshness. I also loved the crispy contrast from the fried tortilla. We ended with the Concha and Mango Sticky Rice ice cream which sounded pretty simple but was quite impressive in its own right. The ice cream was a touch too frozen, but it ended up working out well with the crunchy cornflake coating and lightly warmed, pillowy concha to make a really satisfying ending to our meal. Service was excellent and the patio was well-lit and had heaters ready for colder weather. Vecina is on the pricier side for sure, but you will not be disappointed.

    As my friend said, the white bean puree here is a non-negotiable. It was my FAVORITE menu item…read more Only complaint was...give me another flour tortilla - ha. We ordered a bottle of wine and went to town on: White Bean Puree * Crispy Short Rib | Herb Salad | Flour Tortilla: Karaage * Aji Amarillo | Citrus Gastrique | Togarashi | Lime Elote * Chorizo Butter | Lime Creme Fraiche | Toasted Chiles Romaine * Buttermilk Dressing | Mexican Sriracha | Parmesan | Noble Bread Breadcrumbs Gambas al Ajillo * Wild Shrimp Co. Mexican Shrimp | Paprika Garlic Butter | Serrano Cruda | Garlic Noble Bread - this was the only dish that was not my favorite. SUPER flavorful but I wanted a more.. 'traditional' tapas Gambas al Ajillo flavor aka less paprika please. Saudero tacos (a brisket confit suadero tacos with a chile jam, aguacate, serrano cruda, toasted sesame, fresnos and micro cilantro) We sat on the patio for a wonderful AZ spring evening. The service was great. I also enjoyed their extensive tequila and mezcal menu. The only downside is the parking -- it's pretty small and shared with Lou Malnati's next door!

    Photos
    Dining area
    Dining area
    Mussels - 10/10 must get. Will be returning for these
    Mussels - 10/10 must get. Will be returning for these
    Charred Broccoli - fun take on a veggie. Definitely worth trying

    See all

    Charred Broccoli - fun take on a veggie. Definitely worth trying
    Bacanora

    Bacanora

    4.2
    (423 reviews)
    1.3 mi
    $$

    Bacanora is small but MIGHTY. We had a 5 PM reservation right when they opened, and this downtown…read morePhoenix corner spot filled up immediately. It's intimate, lively, packed with plants, and the house music gives it such a cool energy. Service was excellent--friendly, attentive, and our water glasses never saw the bottom. The NY strip was the winner. Perfectly cooked, and the kale had this bright acidity that made the whole plate. The elote was a full ear of deliciousness, and of the three salsas, I could've straight-up DRANK the verde. The chicken was great, but somehow the little cheese quesadillas stole the show. HOW is a cheese quesadilla that darn good?! The potatoes needed more flavor, and the borracho beans came topped with raw onions, which immediately eliminated them from consideration. Onion hater. Forever and always. The short rib was sweeter and chewier than I prefer, although everyone else at the table enjoyed it. Three entrées + an appetizer came to about $222, which felt fair for the quality, service, and atmosphere. Small space. Big energy. Seriously good food. I'll absolutely be back.

    This can happen to You. I rarely leave negative reviews, but…read moreafter this experience, I feel it's important to share what happened so other families can make informed decisions. My family and I had a confirmed reservation and arrived on time, only to be told that our names were not on the reservation list. I presented proof of my reservation, including the confirmation text showing my reservation details and that my credit card information was taken to secure the booking. Despite this evidence, the staff insisted they could not accommodate us. The only option we were offered was outdoor seating in the extreme heat, which was simply not appropriate given that my parents are elderly. When we explained our concerns, we were told there was no room inside and no alternative solutions were offered. What was most disappointing was the complete lack of customer service and accountability. While there was an apology and a brief acknowledgment of my frustration, there was no attempt to offer a reservation that would work for my family and I. No gesture of goodwill and no effort to make things right. Instead, the staff member asked me, "What do you want me to do, there is no room?"--a response that felt dismissive rather than service-oriented. To make matters even more frustrating, the hostess appeared unfamiliar with the restaurant's own reservation system. She initially insisted that I need to use the OpenTable app, despite the fact that I showed her my reservation confirmation text with my reservation details and credit card information. The restaurants website has a reservation tab that has a link to make the reservation. After seeing the confirmation, she changed her explanation, which only added to the confusion and gave me little confidence that the situation was being handled appropriately. I asked several times of speaking with a supervisor or manager and the hostess declined me speaking with someone that of higher authority, more experience in these situations. I gave her my name and information so someone would follow up. Needless to say, I did not receive a follow up. This restaurant has earned a James Beard distinction, so I expected a level of professionalism and hospitality that matched its reputation. Unfortunately, our experience fell far short of those expectations. Mistakes can happen at any restaurant, but what defines excellent hospitality is how those mistakes are handled. In this case, there was no meaningful effort to resolve the issue or show concern for the inconvenience caused to my family. My disappointment is not simply that our reservation was lost--it's that we were left feeling as though our business and our time didn't matter. I sincerely hope the restaurant improves its reservation process and customer service so that no other family has to experience the frustration and embarrassment that we did.

    Photos
    Bacanora
    Chicken platter
    Chicken platter
    Delicious booze

    See all

    Delicious booze
    Pretty Penny

    Pretty Penny

    4.8
    (96 reviews)
    0.8 mi

    What an amazing evening, beautifully curated with so many thoughtful details. Only downside is that…read morefor some reason Apple maps was not accurate to finding the location and parking was a challenge as it is right on Roosevelt Row. However as soon as I found it and immediately after entering Pretty Penny I was transformed to the cutest little restaurant. I was greeted immediately and had made a reservation so even though my friend hadn't arrived yet, they sat me down. They instantly offered water and menus (food and cocktail). I noticed that the menu seemed very small and the dishes were shareable -- I don't eat meat so I was hoping my friend wouldn't mind sticking with fish and seafood (which she didn't). As soon as I got to my table there was the cutest sign that said welcome to Sarah Sherman and guest -- it was such an adorable and personal touch, I loved that! As soon as my friend got there we immediately both ordered the cold brew old fashioned -- we thought about the espresso martini but this just sounded too good to pass up -- and we were not disappointed! This drink was so tasty and strong. We immediately ordered the bread (sourdough boule) to soak up some of the alcohol as well as some oysters and the salsa. The oysters were so well spiced and were absolutely delicious. But the bread, the bread, the bread -- the server mentioned that it took almost 9 months to develop the bread recipe and it served. It was the best bread and butter that I think I have ever had! The salsa was good but probably was my least favorite of everything and it was still super yummy. We then moved on to the octopus tostadas. Sometimes octopus is not my fav -- it can be too chewy but this was so amazing and incredibly flavorful. It was starting to be my favorite dish until we ordered the Hamachi -- OMG!! Talk about a mouth orgasm-- both my friend and I were yummming it up -- but seriously this bite was so complex with different flavors coming up with every chew -- it has coriander candied peanuts, fermented pineapple, avocado, pickled fresno, toasted coconut and aji amarillo yogurt -- The server mentioned that this was the chef's least favorite dish which I totally do not understand because this was off the charts in my book. We also tried the earl gray whiskey sour, which was light and delicious, and ended with the shrimp toast and the espresso martini. By the way the toast on the shrimp toast was like a little fried dough triangle -- sooooo gooood! The martini was good but the cold brew old fashioned really stole the spotlight for me. Other details I loved that just elevated the experience: Purse hook (very important to me), the little trays for your utensils, metal coasters, incredibly attentive servers, fantastic music, great ambiance and the cutest was the penny they put on top of your check. So cute -- was not expecting such an enjoyable all around experience!! Will be back 1000%!!!

    It was pretty good but certainly not worth the titular pretty penny price--and we didn't even get…read morethe recommended 8 dishes, which is, like, the entire menu. To start, the menu is a bit puzzling. It's kind of like a handful of Asian-inspired dishes, a handful of Mexican/South American, and a handful of French or New American. But there's not enough of each to chart a course through one type of cuisine. So, basically you're gonna have a cultural melange meal. Hamachi crudo was really good and fairly unique. The halibut was excellently prepared but not particularly innovative in any way I could tell. Zucchini had goat cheese, which wasn't immediately clear from the description, so I didn't enjoy the rude surprise I got when I took my first bite, and didn't eat anymore, as I really despise the stuff. So that was a waste. Not a dig on the dish, just a personal thing I wish I had more notice of. There were other issues though. The wine list was exceptionally small, They were out of the bread, which is supposedly a must-try. And then we were going to get the steak but the folks next to us advised against it, showing their cut that had zero fat. They said it was leather. On that point, the tables are SUPER CLOSE. Like, a couple inches apart. You hear everything and almost can't avoid getting entwined into others' conversation. We liked the people we were next to, but be aware that it's an unintentionally awkward communal experience that's not well-suited to a date night. The service was pretty good, they put out a nice printed greeting with the reservation name, and give you a sparkling wine toast. But considering the price and overall experience we had, I'd pass and not come back.

    Photos
    Purse hook
    Purse hook
    2nd pasta dish with carmelized onions
    2nd pasta dish with carmelized onions
    Roasted beet app

    See all

    Roasted beet app

    Mancuso's Restaurant - italian - Updated August 2026

    Loading...
    Loading...
    Loading...