Raul, Richard Trevino, and Freddy F. just finished moving all of my stuff out. Was very pleased with the experience with the service and professionalism. They did a fantastic and efficient job of wrapping and itemizing everything. They were also helpful in recommending what to bubble wrap and tips for storage. Overall friendly guys and an easy experience. As dirty as my apartment is, they didn't mind and helped the process of moving much less stressful! I'd definitely recommend this service and am hoping everything gets stored and returned safely :) read more

Will never forget the clowns that damaged everything I owned intentionally. The movers showed up smoking cigarettes and with a huge attitude , they openly told me they hate their employer and didn't care about their jobs at all, I got one of the angriest people you will meet while moving my furniture, they deliberately and unnecessarily crammed things through my door causing thousands in damage, the incompetent mover then had his assistant come and have me sign the waiver while he hid in the truck smoking. This was 4+ years ago and now as I move again, I realized how seamless it was to move my things with competent people, and how the people they employ had to be some of The most incompetent movers you will ever come across. Absolutely disgusting business practices, their insurance will not cover much at all compared to how much they damage. Keep in mind their whole business model is based on them not having repeat customers, so they give zero F's , they will literally throw your furniture from the truck into the street, never seen anything like this. Their laziness and hiring of unqualified people saves them a ton of money, so when they do damage your things , it saves them on time and they will pay you Pennie's on the dollar in damages. They damaged about 80% of everything I owned and offered me a few hundred dollars. This is one of the biggest scams in the city. Imagine a person ready to go scorched earth because they hate their job and employer so much, and take it out on customers who have nothing to do with how they are treated by their employer. This guy might as well have just lit everything on fire, it would have had less damage. read more

I had to put my stuff in storage for a few months as I slowly settled across the country. When the day came to drop my stuff off (the day before I'd hired movers to take it all to New York) it was returned to me in terrible condition. My $2500 mattress that had been in a cover when it was picked up was returned with no cover and full of BLACK MOLD. Half the reason I decided to move my stuff instead of sell some and mail the rest was because of this mattress. My bedroom side-table was shattered (not easy to do as it was hard plastic, not glass) and a wheel was torn off of my rolling file cabinet (as in uprooted and torn off, again - not easy to do). The drop-off employees were kind enough to make sure I saw all of this and walk me through the claims process (not their fault). Per their policy, all I got back was 60 cents to each pound. I guess I just wasn't expecting my mattress to be removed from its cover and my furniture used for shot-put practice when agreeing to those terms. It was difficult to get any straight answer on my claim, and after my initial phone call, my number was actually blocked on MakeSpace's side (no one would answer until I called from a different phone - kinda shady, no?) as if they were too scared to say anything until they'd internally agreed on a narrative. It's now been two weeks and I haven't been paid the claim - despite setting up a Bill.com account as requested which now lists their invoice as "Overdue". None of this mentions the fact that they changed their policy one month into my storage contract - spiking my drop-off price from $60 to $400 (which they charged me for despite me not signing the final total - they finally reversed the charge after a lot of back and forth so....yay for something, I guess). Even if I went with their most expensive insurance option, the most compensation I would have received would have been less than the damage incurred, so let me put this very simply - if you value your belongings go with ANYONE ELSE. This company, as others have stated on here, is worthy of the "scam" label, and their 1 rating from the Better Business Bureau. Whew. read more

MakeSpace - Los Angeles - Side table after MakeSpace - Self Storage Near Me

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Just don't do it. ESPECIALLY if you have valuable items that are difficult to move or store. Going with MakeSpace for my recent storage and move added a completely unnecessary layer of stress that I'm still recovering from. In theory, MakeSpace is a great idea; pick up all your stuff, store it safely and securely, deliver it when you're ready. The execution and customer service, however, makes this absolutely not worth it. From my very first calls with a sales rep, I expressed concern about my large vinyl record collection. I wanted to ensure it would be safely stored. One benefit of MakeSpace is the hard plastic bins they provide. I repeatedly double checked the dimensions of the bins and got reassurance that the records would fit. I'd asked if I could get a spare bin ahead of my appointment to check but the rep said they didn't offer that. I packed them in the bags and waited for my appointment date. Immediately upon arriving, my movers said the vinyl wouldn't fit in the bins. This was of course my biggest nightmare and what I wanted to avoid. I had no choice but to race to the U-Haul store for boxes that would fit the vinyl. I stressfully repacked all of them in Medium U-Haul boxes, trying my best to pad and protect but it wasn't sturdy enough. Immediately upon loading them, some of the boxes started to rip. I watched as the truck drove away and I prayed my collection would be ok. It was too much stress imagining the records being crushed or damaged while they sat in storage for months, so fortunately a life-saving friend offered to store them instead. Upon delivering the boxes, some were extremely damaged resulting in some of the vinyl sleeves being bent, including records that are irreplaceable. MakeSpace doesn't offer insurance for something like a vinyl collection, so I had no choice but to eat the cost - get third party collector's insurance! Cut to September, I'm ready to arrange my things to be delivered to my new address. I called around September 18th, and they didn't have anything available for almost a month out. I couldn't believe it. One key selling point was the ability to have your things delivered when you needed them. I moved into my new apartment and spent over a week with no furniture as I waited for MakeSpace to finally have availability to deliver everything. All in all, just look for another service that has less strings and more willingness to work for their customers. read more

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I went through the entire process from storage to final pick up so I can give a final review. Storage Went pretty smoothly overall... but: 1. The movers almost getting into a physical fight with another resident in my apartment. Police almost got involved. Also wasn't wearing their masks (this was at the peak of the pandemic last year). 2. I had to leave during the appointment because I had an emergency since they were mostly done. Told the movers to leave the keys with front desk security. They left it with some random maintenance worker so I almost lost my keys and took awhile trying to hunt the keys down. 3. Didn't take everything with them so I had to contact Makespace customer service. They comped that pick up. 4. CSA very responsive over email and phone during pick up times. 5. Loved the Makespace bags they sent over so you can put things easier into the bins. They took pictures of everything so I could see all my items which I liked. I also thought I would be given private storage unit but they just put everything in a giant warehouse with everybody else's stuff. Final pick up: I started reading horror stories on yelp/google so I decided to move my stuff to another storage. Originally I was only planning to use their services for 3 months but it had been a year so I wanted to get rid of some stuff and move to a smaller unit. The biggest thing that made me move was that they raised their prices by 10x (went from 79 with movers to 799!!) what I was told at the beginning. 1. Extremely hard to get an appointment. I booked my own movers and was told I still couldn't get an appointment for a month. I was only in LA for 2 weeks so I had to plan around their appointment times. 2. Prices are all over the place - the website told me even with my own movers it would cost me $499 for an appointment - wtf? Then the iOS app (the only way you could set an appointment for pick up) told me $29. Then CSA told me $59. Super unreliable and you don't know when their price scheme is going to change. Which was another factor for me to move to another storage space. 3. Stuff generally in good shape - I didn't open all the bins yet (so who knows) but generally didn't see too much damage. My nightstand looks like it's completely falling apart though. Also of course they didn't keep any screws on things they pulled apart like my bed frame. Pretty sure they did lose some of my stuff (including my expensive scuba gear) but I can't double check because soon as my appointment was over, all the inventory disappeared so I couldn't double check everything. not sure if they didn't store it in the first place. Bad UX. Their workers were pretty quick although they almost forgot like 13 of my bins. 4. SUPER FAR AWAY. Their warehouse is in Ontario. I had to pay my movers extra fee because of double drive time (costing me extra 100 buck).' 5. Unresponsive CSA: The CSA stopped responding to me via email after I pressured them about appointment time availability and the pricing changes. They only responded once I posted a review on Yelp. 6. A lot of paper work for the my own movers: I've never seen any company request so much paperwork for movers... Moving company had to sign a contract as well as showing their insurance coverage. Most moving companies did not have the insurance Makespace was requiring but luckily I got through anyways. A lot of back and forth with my moving company, just glad they were flexible about it (highly recommend Urban Moving Company they were fantastic). Overall: So far as I'm aware, I got everything I stored in the first place back (think some things got lost during pickup). Not sure of the shape quite yet since I just packed everything away again into another storage. But from what I can see... Looks like things aren't too damaged! I was expecting worse since people had such a bad experience. Would I do this again? No... I think I learned my lesson and will be using traditional storage from now on. I can access it anytime, don't have to worry about crazy price changes and dealing with CSAs. I also don't have to worry about things getting lost. I also didn't save any money since I spent extra $500 on my own moving services. I also didn't like the fact they put everything into one giant warehouse with everybody else's stuff. I also worry that they might go out of business, not sure what they would do with all the stuff then. read more

MakeSpace - Los Angeles - This is the price the iOS app told me for pick up. Website said $499. CSA said $59. - Self Storage Near Me

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I am sorry to say, that what started off as a great experience ended quite poorly. When I retrieved my boxes they had been punctured, smashed up and badly beaten up. One of the people delivering my boxes was not wearing a mask properly. This is appalling based on the fact this person is going from home to home with a potentially spreading the virus. Training of staff for the safety of customers and themselves shoukd be a priority. It clearly is not. The customers items are also clearly not cared for. I highly recommend that of you do not want your items beaten up and broken you DO NOT USE THIS SERVICE! However the person in custoker service tried to help, but was bound by the inflexibility of the company, so for him, he can have a star. Other than that, this company should be ashamed of itself. AVOID read more

MakeSpace - Los Angeles - Smashed up wardrobe box. - Self Storage Near Me

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I believe it's only fair to share my experience to public after trying to address my concerns with company first which was not successful. I have attached relevant photos so you can make your own judgment. At the time of redelivering my boxes due to poor management and handling specially with boxes specifically labeled fragile, I ended up throwing out half of my glasses and plates. Please be aware that even though you might be doing the best wrapping and labeling, with lack of responsibility and care in handling your stuff you might not get them back in a usable conditions. read more

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I typically am not one to review but the entire process with Makespace was so horrible that I feel obligated to let other people know. I really wish I had looked at Yelp or any other reviews before going with Makespace. As a fellow business owner I jumped at the chance to use Makespace for my short term rentals - sounds like a very good business model that makes moving /storing easy for all parties. However, I have never seen poorer execution from their employees, operations team and customer service in my life. While the process of having your items picked up went extremely smoothly, getting your items back is when the problems began. First, it takes quite a few weeks to have your items delivered to you. Even if you wanted to pick it up yourself, there is a $150 charge just to go to the warehouse yourself. Second, on the day of the return delivery, their employees showed complete disregard for my furniture and were caught tossing heavy pieces out onto the street from their delivery truck. I had a fully furnished 1 br unit and every item had significant damage (all beyond repair). Third, they lost an entire mattress! I am at a loss for words here. To add insult to injury, Makespace only offered me $0.60 a pound for damaged and missing items. This feels like a deliberate scam with intentional loss and damage to my items to ensure that their customers pay for a higher insurance policy to store your items. Customers should not have to purchase insurance if their employees were respectful of their customers belongings. read more

Just finished moving today. Moving inherently is a very stressful and unpleasant experience BUT my movers from Make Space made it go very smoothly. Honestly, it far exceeded my expectations. My movers Edward C., Little Rich, and Benjamin were extremely helpful and went above and beyond. They took great care in wrapping and packing everything while also being courteous and abiding social distancing guidelines. Makespace has made moving back home during this pandemic as stress free as possible. I am hopeful the movers who deliver my items back in the future will be just as great as Edward C, Little Rich, and Benjamin. Thank you all!! read more

MakeSpace - Los Angeles - They wrapped my couch SO well! - Self Storage Near Me

This company is literally a scam. I have never had a worse experience with any company - I rarely write reviews but I feel compelled to warn others not to use this service. While the pickup process was relatively seamless, we ended up getting charged for 3br worth of space instead of 1br. I'm not really sure how this is possible as we were living in a 1br. I feel like the company takes advantage of the fact that it is incredibly difficult to dispute this after you've packed everything up and it's already at the storage unit. I'm also worried that a majority of our items will be damaged after reading the rest of the reviews. On top of that, getting our things out of storage has been an absolute nightmare. The earliest appointment we were able to make is a month from now, leaving us almost an entire month in our new apartment without any of our things. We are also being told that we will also need to pay $500 for this appointment, an insane policy that was literally enacted TODAY. Is this even legal? They are holding our stuff hostage AND we have to pay to get it. We moved out of our "service area" so they are unable to handle the delivery, which might honestly be for the best after reading the other reviews. However, this was never mentioned to us at any point, and feels pretty deceptive when the marketing emphasizes how easy the delivery process is. You would think this would come up fairly often as most people are using a delivery service when they are in the process of moving to a new area!! Between the unexpectedly large storage unit, cost of moving items on our own, and appointment fee, we are paying thousands more than was initially quoted to us. Just use a regular moving/storage service because you will not save any money with Makespace. read more

I made appointment on line with Make Space for pickup of furniture and various items on July 30th. When the team arrived for pickup I was informed they were only to pickup 20 bins and nothing else. I was left in a lurch for I had to move the following day. I told them this must be a mistake and one of the techs told me this is a recurring problem. Their system doesn't always recognize what was requested on line. Further they could not help me for they needed to move to next appointment. I called their customer service and talked to Azim to begged him to help me by rescheduling another truck. He was to contact a manager and call me back. Guess what?? No call back. I had to rent a U-Haul truck and hire movers to take my remaining furniture to another storage site. Bottom line...Don't use Make Space. My email is mrhinck@aol.com read more

We got our entire apartment moved today to storage by this company and I have to say I am SO impressed but the tean that picked all of our things today!! Yusuf, Humberto and Larry were suuuuper friendly, very professional and so quick to take our things! They were also very careful with everything, packed up all of our belongings very securely and the biggest plus: they did not mind my two crazy dogs' barking and were actually friendly towards them!! Highly recommend this service! You won't regret ;) read more

MakeSpace - Los Angeles - Self Storage Near Me

Antonio & Nicolas are awesome they took care of my pick up with service with a smile & delicate hands. They are awesome ask for their crew! Cheers, Matt D read more

MakeSpace - Los Angeles - Packing my belongings and scanning into inventory - Self Storage Near Me

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It's been 10 days that I am reaching out to them and trying to get my stuff, they're still not able to make it happen. I have a hard deadline and I am moving cities. They just gave me an appointment date that is after my departure from the city. They are trying to steal my stuff at this point. I do not ever recommend using makespace. Their branding is moving without the struggle. This is the most struggle that I ever had to move and I am not even sure I will be able to ever get my stuff. read more

Whatever you do, do not store your belongings with MakeSpace. Don't be fooled - the pick up went well and they were on time and wrapped all my belongings. I was very excited to have found such a great company that made moving so easy, but I thought too soon. The first item I had dropped off was my couch and it was missing the legs and had a tear in it. It was an 8 month old couch that was over $1000. I was nervous about my other belongings after this first drop off. The next time they came they delivered the rest of my things. I watched them carelessly stack the boxes and then have them all fall over. They shattered my glass floor lamp. After setting up my new apartment I realized they also must have dropped my marble side table. It has a whole chunk out of the side. All around a VERY disappointing experience and I would not recommend this service to anyone. It sounds great, but it is all too good to be true which I learned the hard way. Also, they breeze over protection plans. The only option available when you sign up is the "Basic" one and you are unable to change it before signing up and putting in your credit card. Apparently they asked me if I wanted to change in a phone call, but definitely felt like they were making it difficult to sign up for the more protective plans. I will probably get only $100 for my couch and much less for my lamp and table after the 6 week claim process... PLEASE NOTE THAT THE LARGE MAJORITY OF THE GOOD REVIEWS ARE FROM PEOPLE WHO HAVE ONLY EXPERIENCED PICK UP AND NOT DROP OFF!!! read more

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If I could give -5 stars I would - 1. They seem good and like their biz plan is solid - it is but they can't manage it 2. To get your stuff out - it's a 1 month wait 3. They give you the option of picking it up in Ontario but they were also booked for that and could not accommodate me getting 3 boxes , that I was willing to drive 65 min for 4. When I finally moved my stuff out I was quoted $149 by the system - they come drop It off and I get charged $299 The only positive about this coming is Their loving staff have always been super cool But even the staff said Make Space sucks and they Jon they do most frequently is people moving al their stuff out So...yeah don't do biz with these guys read more

They will promise you the world but service falls short. For example, they say you can get your stuff out of storage within 1-3 days of requesting it. In reality, it takes a minimum of two weeks. My appointment this morning was set for 12-3 and I received an email at 10am saying that they were trying to reach me, my phone was not in service (it was in service, they had the wrong number) and if they couldn't be in touch with me I'd get charged a $100 fee. Luckily I was home, but they showed up at my door at 10. So far, I've had two items redelivered with damages to them and unless you pay for a protection plan, you're basically out of luck and they give you sixty cents per pound of the damaged item which is nothing. My $1000 coffee table, which is very sturdy, is ruined and I'm going to get about $40 for it. Awful customer service, awful communication, just do yourself a favor and rent a storage unit. Valet storage sounds great...until you pay double the cost of regular storage and get double the stress. read more

They don't answer their calls. They overcharge customers their movers like were hired yesterday with not ability or equipped to take bed apart or carry heavy staff. They are abusing their staff without proper training sending them to cover 3 big houses in one day with a small truck. Worst customer service. They don't pick up glasses & they don't tell you until they get to your home. They took less than half of my stuff & have no idea when coming back to pick up the remaining furniture and this is after a two days delay. I would give them less than one if that was one of the rating choice. I guess one star is too much for a company who deceive you at the beginning to get u sign up then can't make their appointment & make you sit at home from 8 am to 4:30 pm with no shame. I don't know how they have survived so far.... read more

At first, I thought it was a really cool idea. I'm mobilizing a lot for work, so it didn't make sense to keep my apartment in LA. I figured this would be an easy solution. 1) The initial move went really well. The 2 guys that came by were great! They took care of everything and were there for hours to load my entire apt into the truck. Really nice guys. 2) I appreciate that they take pictures of everything, but I wish they could have taken pictures of the detailed labels I have on each box. They did for some boxes, but for others... All I have is a picture of a brown cardboard box! SERIOUSLY? Out of 15 boxes, how am I supposed to know which one it is?? ‍ 3) On Sept 6th, I had a pick-up scheduled from my friend's house and the guys that came left the yard gate open! My friends have 3 dogs, and I'm just grateful that none of them got out of the yard while they were doing me this favor. 4) It's getting to be such a chore every time I deal with this company. I need some of my stuff and I'm absolutely dreading the transaction. It's impossible to get someone on the phone. At one point, I had a billing issue and it took 2 weeks to get a call back. Funny thing though, that their sales dept is super responsive. I don't know that this service is worth the annoyance for me. I may just hire movers and move it all back into a regular storage space. Not a bad idea if you have a very very VERY straightforward situation... Like if all of your stuff is moving in/out at the same time. But know that their customer service department is minimal and the only interaction you're gonna get is with their website auto-reply bots . read more

They are a SCAM. They take your stuff and promise that they can deliver it back quickly when you need it, but it's a 4 week delivery turnaround because they don't want to pay people/movers to turn things around faster. I put my stuff in storage for two months, returned, and found out I wouldn't get it back until a month later. Their business model is a trainwreck. DON'T SIGN UP for the sake of your sanity. read more

Luis, Jesus and Ernesto, these guys were amazing!!They were patient and very helpful. You offer a great service!!! Can't believe all of this service, for this Great Price!! No scratched walls, handled the furniture and boxes with extreme care. Thanks again Gentlemen!! P.S. Please give these guys a raise, they deserve it!! read more

MakeSpace - Los Angeles - Just Moved In!! Thanks Make Space LA!! - Self Storage Near Me

MakeSpace LA was easy when we signed up last year. They came when they said they would and carried our stuff away. Now though, there doesn't seem to be any actual person minding the store. I have emailed, filled out the customer support form and called, reaching out for the better part of two weeks, and there has been nothing but an automated response. Perhaps they're short staffed in the midst of Covid? I'm not sure, but if they're only interested in gaining customers on the front end and then leaving them in the dark when there is a question or issue, I'm not sure how long this business will stay afloat. read more

I am writing this after they have picked up our stuff 2 days ago, and I really hope their delivery is as good as their pick up. They ( Lony and Fredrick) and another gentlemen) arrived at 8:30. Everything went pretty smooth. They wrapped all our furniture (which I was so worried about some of them) with patience, disassembled my lovely bed and took care of everything. We had an oversize closet they said they can't take out. We got so worried as our lease was over, so we called the customer service, and they provided us with a free next day pick up option for the closet. Our point of contact, Devin, did a great job setting the appointment next morning. I am so happy of our experience with Lony G and Fredrich, so much that I really wish we can have the same guys for delivery too. They were great great great. I have moved many times, and these two gentlemen were the best ones I've ever had. read more

This company is garbage. They do not deserve one star. Where to start....I have had my items damaged and lost. They lost several high-end cooking knives and cookware. Several boxes were obviously thrown around or crushed. Boxes had holes and rips. A table came back with a bent leg. Obviously, employees do not treat items with care. Getting a customer service person on the phone is impossible. I tried for 2 weeks. When I did finally get ahold of someone through email, they seamed unconcerned and unwilling to do anything to help. And finally, they lied to me. I initially asked if I can have my items delivered outside of the service area. I was very specific and clear about this early on. They said they could accommodate me. That is no longer the case and they will not explain why. And no apology was offered. This is the worst customer service I have ever experienced. read more

MakeSpace - Los Angeles - Make Space's delicate handling of my items. - Self Storage Near Me

I never could have imagined a moving experience could have gone so smoothly. I had to move all my things last minute and decided on MakeSpace because of their low price quote and was expecting less then stellar service as it was cheaper to hire this company and have 2 guys carry my items then it was for the same size storage at local U-haul and carrying it myself. The 2 gentleman who did all the work were Nick and Jose V and they were phenomenal. They made this traumatic experience as pleasurable as could be, if you could even use Pleasure and Moving in the same sentence. They arrived within the expected appointment time and were very professional. I watched them wrap everything with care. The service agent i dealt with, Erica was also amazing and it was her original attitude and patience in answering all my questions and fears that caused me to go with this company. Like i said, it was so last minute and she noted it and worked with me. She even successfully was able to move my appointment time to an earlier time slot which was of great help. I can't praise this company enough. I haven't had my items returned yet so can only comment on the pick-up. I'll be sure to do a follow up review when i get my stored items returned in 3-6 months. Thank you Nick, Jose and Erica for all your kindness and care of all my worlds's possessions. I will recommend you to everyone i know. read more

It started out with certainly the best moving crew I have ever worked with. 3 guys came and took away my whole 1 bedroom apartment after getting everything wrapped up and set. However getting your items back is quite another battle. Lost items, broken furniture seems to be a common denominator with MakeSpace. In addition, a ridiculous insurance policy that was not even communicated at the time of registration. Now I am left with broken bedroom side table and chest drawer, a bed missing one of its feet and a lost king mattress. Compensation per lbs of $263!!! A real joke! Never again and what a shame! read more

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Just finished my moving day today and I was extremely impressed. Usually moving day has you filled with a bunch of anxiety, but not today! I had 2 top notch movers come help me: Eduardo T and Rick T. They were super professional and also doubled fun some nice conversation! They took apart my bed, put the mattress bags over my mattress for me and boxed up any additional fragile items. As a single woman in LA, this was extremely helpful. Everything was wrapped up with such care too. I have been recommending MakeSpace now to all of my friends - best move out experience yet (and I have been through 6 moves!) Thank you! read more

Just finished a move with MakeSpace LA and our movers, Richard T. and Edwardo R. were excellent! They carefully, but efficiently made sure that all of our items were packed and well taken care of. They arrived right on time and finished way faster than we thought possible! Overall, highly recommend MakeSpace and particularly Richard T. and Edwardo R.! Moving can be very stressful, along with finding quality movers, storage space and truck rentals. MakeSpace makes it easy by providing all three for about the price of storage alone! read more

BUYER BEWARE...DO NOT USE THIS COMPANY. I have used this company three times and the third time is not a charm. They moved me on April 26, 2020. The two movers (one was a supervisor, the other a trainee) took forever to deliver all my furniture. Both appeared to be very inexperienced. This company destroyed a vintage china cabinet that was owned by my parents from the 50's which I had refurbished a few years ago and was in mint condition. The movers either going into storage or moving out of storage severely damage the top portion of the cabinet. The inexperienced movers lifted the cabinet from the middle instead of the bottom and literally shifted the entire top portion. Broke two panes of class, separated the right and left side of the cabinet, the back very damaged and multiple scratches. The company ask if you want take out an insurance policy which is charged monthly. Here is the rub... regardless of how much damaged is done, Make Space will only cover the amount up to whatever your insurance coverage thus limiting their liability considerably. In addition to destroying my cabinet, they lost a lamp shade, damaged a metal table and a door latch on my TV console cabinet. I haven't finished unpacking so I can't imagine if there are more missing or damaged pieces. I had a $1000 insurance policy. The china cabinet will cost $2,410.00 to completely repair and repaint. After waiting more than a week with apologies from the company, and giving me false hope that they would cover the complete repair, they are only offering me the $1000. And in order to get the $1000, they want me to sign a release form. During this very difficult time when money is very tight I have to somehow come up with the money to fully repair my parents cabinet as well damaged and missing items. I can't even take off the shrink wrap on the china cabinet because of the broken glass. I am just devastated. I don't know if I will win in small claims court because of the release they want me to sign, but I will file in small claims court regardless. This is the most heartless and sloppy storage and moving company. If I could give them zero stars I word. I am just so heartbroken. read more

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All was great! Thank you guys!! Antonio, Michael, Nick. using MakeSpace for 6 months already, all is very convenient and great support read more

MakeSpace - Los Angeles - Self Storage Near Me

Storing with Makespace has been a complete disaster. I would never recommend this company to family or friends. Things were fine until my delivery. All of a sudden there were fees that were never explained when signing up, I had to keep calling and arguing to have the last month prorated as it was only 5 days in to the month, and then some of my antique china was broken when delivered. The worst part, Makespace said because it was fragile anyways, they aren't responsible. Even though the box packed with China was delivered and carried in to my home UP SIDE DOWN! Save yourself the time and headache This paragraph is in response to the answer from the company : This review was written after submitting my claim and hearing back. MakeSpace is not reimbursing me for any damages and have told me it's not their fault. That is why I left the review. So someone else doesn't get screwed over like me. read more

Shout out to Dara and Frederic at MakeSpace.First, they communicate their arrival and arrived within the time frame they sent in their last texts! They were professional and respectful. Second, I love their bin system! So easy to use and hello... I can see what stuff I put in the bins online! Brilliant. Third, both times I have used them (today to pick up additional furniture), the guys have been polite and very efficient. Lastly, you can't beat steady storage prices. I was at Public Storage and they kept hiking the fee for the same unit. While I did get charged for MakeSpace to pick up more furniture, ($60) the price I paid amortized over 12 months is still way LESS than what I would be paying monthly. Can't recommend this company high enough. read more

These guys were freaking awesome, Antonio, Ricardo and Yusef who came and dropped off my belongings were fast, efficient, methodical, orderly, and extremely kind as well. Love this service. Highly recommend them especially because their workers like these three trio! But unfortunately a few things got damaged, my brand new sofa and my beautiful three tiered dessert display. You'll see in the pics. Which is an extreme bummer. read more

MakeSpace - Los Angeles - New sofa now damaged - Self Storage Near Me

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I cannot say better things about MakeSpace. This was my first time using a storage unit facility as well as movers. They made the process a breeze, our helpers Edward C and Allen were a dynamic duo. They both were organized, diligent and most importantly, SAFE. They ensured all our belongings were wrapped and taken care of. What I loved most was how highly they talked about the company - you could tell they love their jobs! MakeSpace --- these two guys were amazing and I'd love to request them again for my next move out! Thank you for this amazing company and for making my move so easy. read more

My experience was ok up until the day of the move. I scheduled my move weeks in advance as I had to be out by a certain date. The movers showed up on the later end. When they arrived to take my stuff, the guys were very rude. The truck was way too large for the amount of stuff I had and they just left with no solution or ample communication because they could not find a spot large enough for their truck. When I finally got a hold of customer service they said they could not reschedule me until 6 days later, which is ridiculous. There was no compassion or understanding for the fact that I had to be out of my place. I am currently at a loss as I thought this was a reputable company and my experience would be professional and flawless. read more

I used this company for a few years with little problems. However...I stopped using them after it became impossible to speak to someone in management on the phone. They would not let me go pick up my items at their warehouse after they could not deliver them. I waited weeks and it cost me thousands of dollars in lost sales. Renter beware! read more

Those guys were amazing ! So professional and impeccable in their craftsmanship. Thanks again to Marlon , Nick and Damian for an great experience with MakeSpace. read more

Thank you Fernando and Richard T. For your service, your professionalism and kindness. Really appreciate the delicacy while handling the furniture. Thank you, and many blessings. Alejandra, Calvin and Cheryl. read more

Professional, Mask Wearing, Kind Movers. I had to move out of my apartment in LA due to lack of employment and I hope to be back in a few months so I chose Makespace. Having to move was stressful but the guys that showed up to move all my things into the Makespace storage facility made me feel at ease. Raul, Richard T. and Francisco all had masks on and kept their distance while communicating with me and moving. They were polite and professional, everything was wrapped in blankets, and plastic wrap, I felt confident that my stuff was in good hands. They had big truck, they parked easily on my street, they loaded everything and took pictures of it all too. It was the easiest part of the move. read more

I had the best move out experience even in the middle of a pandemic, all thanks to the amazing MakeSpace team of movers: Raul, Tiffany, and Henry!!! The team texted ahead of time and arrived at the top end of the moving slot I had selected online. They were able to pack up my entire apartment including large furniture items such as: sofa, bed, dining table. After the move out, I immediately saw images of my items stored in the MakeSpace app. The entire process was seamless. I highly recommend MakeSpace for your moving needs. And huge thank you to Raul, Tiffany, and Henry who went above and beyond!!! read more