If this is your first time reserving a storage unit, I recommend allotting plenty of time to actually reserve the unit because it ended up taking much longer than expected. I was fortunate to have Juan V's help! He was able to find me the space I needed at a really affordable rate! He really took the time to ensure I had everything I needed! The facility offers equipment to help you move things, free of charge! I'm satisfied with my experience today and I would recommend this to others. read more

Cindy is the best! Great customer service, very helpful and has a great sense of humor! Thank you Cindy!

Always polite and helpful!! We have used them on several different occasions when needed and informative as well as competitive in pricing!!

Juan V is awesome . Extremely helpful been going to this storage for 3/4 years now. Great with communication (Spanish and English) . My parents also got help with their storage unit from him. read more

Cindy was great nice and informative. Very friendly and helpful. Will be returning to this location.

Cindy is no longer here and you can tell. Under the new management the service has become terrible. Employees are rude and clueless. Facility standards have suffered terribly. Prices have gone up crazy. I have been here for so many years. Since the new owners took over this place it has been a disaster. Everything that made this place great no longer applies. Prices, customer service, cleanliness, and even safety have suffered terribly. Been at this storage for a decade. Started paying $100, now pay over $300 and going up. Thats loyalty for you. Moving to Public Storage, got a similar unit for less than half the price. read more

Juan V. Was excellent. His service was profesional ... Thank you very much Juan V.. you are awesome man!!... and this is a great place!!.. read more

Nice storage units clean and big. Definitely got good vibes from location. Juan helped me with choosing the right sized unit. Took his time to show us the available units. Definitely recommend the location. Great us a great value. Thanks. Juans customer service top notch he deserves a raise read more

Amazing service and great prices... will definitely come back. All the people there were amazing and very helpful. Christopher Cindy and Juan were very helpful. read more

Thank you for the help Juan! We got a great unit at a fair price and the process was quick and easy.

Was taken care of by Daniel, a very friendly and accommodating experience. I went to go get a unit for my daughter who needed a unit right away coming from The Marine Base. We were able to transfer the account back to her name very easy and made the experience very nice. I would give them 5 stars if they had a restroom available on site. read more

Love love love this storage center! I know my belongings are safe and in good hands. But more importantly Cindy the manager is always a delight to see. Great customer service. As long as Cindy is managing this storage center I will continue to trust my belongings here and will definitely recommend to others! read more

Great experience. Giselle was very professional and informative. Definitely recommend this location. I was able to pick the space that best suited me. Also beat other storage prices. And the convenience of the air conditioned units is cool. read more

Amazing staff, especially Cindy . So helpful and informative. She hooks it up, I'll definitely be doing business with them for a long time. I'm very appreciative of all her help. Wish I could give this MORE stars! Thank you so much Cindy! -char carranza read more

I called for information on getting a storage unit and I must say that Cindy Perez helped me with all my questions and made me feel comfortable about renting a unit read more

Definitely not happy. We have been here since they were Magellan, and Magellan definitely ran things better than US Storage. The place was cleaner, the prices were better, and the staff more available. I went today in the middle of the day, doors locked, no signs in the door, elevator still broken, the same elevator has been broken for weeks! With as much as they charge for units, you would think they would have had it fixed by now. Definitely looking for other storage centers. read more

Great quality customer service! Angie goes above and beyond and demonstrates the difference when it comes to the storage units. Please make sure to ask for Angie call her at 6022-6520 907. read more

Great customer service Angie was really helpful and very knowledgeable . Highly recommended location. A+

Juan was very helpful, was able to answer and question we had. They also have free use of dollys

Prices keep going up constantly, tried going into the office to speak with staff regarding, they kept the door locked & stared at me. Weird, never opened it. The elevator is always broken, trash always all over the place. read more

BEWARE DO NO USE THIS STORAGE! The facility is always dirty and smells like urine. Plus the elevators and the sliding entrance doors are ALWAYS broken down and on top of that there customer service is horrible! They are very rude and inconsiderate when you ask for help! So glad I will no longer be using this storage. read more

First time using a storage facility. The staff was very welcoming and the site seemed very secure . I was helped by an employee named Jat I believe. Very helpful !would recommend read more

I was serviced by Cindy P. She was a great help and very nice, she has a great customer service attitude. Very helpful and assisted in many ways. Thanks! read more

This is a good place to keep your stuff and store things that you don't need. I also wanna give thanks and praise to that gentleman named Jat. I feel like my stuff will be safe because he's like a big bouncer looking guy. Check out this place if you have stuff to store away. read more

Worst costumer service ever dont go here never received letter stating they where changing access hours so now i lost my clients to my detailing business i lost 4 cars to detail read more

Just wanted to say Thank You to Daniel for the great customer service today! He answered all my questions and had a lot patience. If you are ever in need of a storage, you should check them out and ask for Daniel. read more

I came in and spoke with Daniel. Getting a space was very quick and efficient. Daniel was attentive and very detailed with the procedures and rules. Place is extremely clean and very secure. read more

My wife and I had visited a few storage units before this one and Joseph and Juan were by far the most helpful! They made the process so easy and fast! I recommend this place 1000%.....aside from their excellent customer service the location is clean and safe! read more

I believed I was one of their first few new customers when the storage was taken over from Magellan. They had good rates, so I ended up taking 2 units of 10x30. Their service used to be better although storage was dirty from time to time. I had seen pooped on their emergency stairs. I smelled urine. I also saw cigarette buds on the way to my units. The guy named Juan was helpful and tried to clean whenever I reported something. There was time when I felt the storage area was way cleaner than the first time I moved in and my recent visit. My biggest disappointment is about dishonesty when it comes to increase rate. I asked Cindy, the manager, to notify me when it was about to increase. She said yes. I usually paid 6 months in advance so I could lock the rate. Due to covid19, I only paid 3 months in advance for my both units. Suddenly, there was a notice sent to my email there would be an increase. Cindy never say anything. When I was going to lock the rate when I first moved in, Cindy said I could not. The increase rate must take place first before I could lock it. I feel someone was being dishonest here. If she cannot or do not allow me to lock rate when I paid 3 months in advance, she could explain to me. Tell me that I need to pay 6 months to lock the rate OR tell me the rate increase cannot be avoided! I have been there for 2 years and since they took over, never late or miss payment, and always keep my units clean and you cannot be honest with me??? Such a disappointment! read more

Great and clean storage facility, customer service on point. Stephanie made this transition easy and quick. She answered all my questions and was very helpful. I've had bad experience with previous storage facilities in the past, and US storage surpassed my expectations read more

Shout out to Dave and Cindy great customer service for me and my family first time renting a storage unit. Dave made the process smooth and help my mom and sister get a good deal. Definitely earned my business! read more

Good location great space and awesome service. I was in a hurry and my time was not wasted. Stephanie expedited this service efficiently.

Joe gave great service very informative helped me get the space my family needed a pleasure doing business with us storage great attitude always smiling read more

Good service young lady that helped me was very sweet. Helped me out, got my storage that same day!

Horrible service!!! Please be careful with this storage center!!! My storage got broken into and I never got notified. They (the manager Cindy) ended up blaming it on me because I didnt have a "good" lock on it. They lied that they had called me but I never received any missed calls nor voicemails. If I would have never come to check on my storage I would have never found out about the situation. According to one of the workers they had no time to call me cause they were finishing their shift yet days passed without them ever reaching out to me. To be honest, I wouldnt be surprised if it was an inside job. They stole thousand dollars worth of stuff and the staff is still blaming their lack of professionalism and communication on me because I took long to submit an itemized list of everything I lost. I had 80% of my belongings here since I just moved out of state so they apparently have no idea how long it takes to make the time to come and look through all my stuff and itemize things. I have never had to deal with such rude and unsympathetic staff!!! Since the incident happened never once have they called me with updates because again they "cant do nothing about it" until I tell them exactly what was taken. Think twice before leaving your stuff here!!! read more

I went in last week just asking for basic information and I was fully satisfied with their customer service. I was helped out by a gentleman named Juan, he was very very helpful throughout the time I was there, and I didn't feel forced to have to purchase the storage/unit right away. I LOVED his customer service, I will definitely be going back to him to close my deal! :) read more